Mull Hall Care Home

Barbaraville, Invergordon IV18 0ND
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9.8 71 Reviews
  • Mull Hall Care Home, Invergordon
Mull Hall has had an impressive refurbishment with some wonderful spaces for the residents to enjoy. As well as the lounges, there is a new conservatory which is a wonderful space to relax with loved ones, who are welcome at any time. In the dining room, residents enjoy delicious, home-cooked meals from a menu which is very much tailored to the home, from roast dinners with all the trimmings to freshly baked cakes for afternoon tea.

With views over the stunning Cromarty Firth, the home is in a beautiful rural location. And outside, there is a children’s play area in the large gardens. During the summer the residents loved growing their own herbs in the garden for the chef to use in the kitchen.   

The staff are passionate about residents playing a very active role in how their home is run, from choosing the décor to providing feedback on everything from the activities to the menu.

Many of the team, including the home manager, have been with the home for over ten years, giving Mull Hall that warm, family feel. Two of the team have won National Care Awards for their devotion to enriching the lives of their residents.

The home is thriving, with so many activities to enjoy and trips out in the minibus to places the residents love to visit. From pub lunches, barge trips and community lunch clubs, to church visits, shopping and garden centres.

School children regularly pop in, treating the residents to musical performances, and a mobile hairdresser visits for appointments in the home's salon. There is a monthly church service in the home, and regular animal visits with Therapet. And the home also has two pet rabbits, Jack and Victor!

And there is a private family and friends Facebook page, where loved ones can see what the residents have been enjoying doing, even if they can’t be there in person.

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Care Provided by Mull Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorna McDonald (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Mull Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,347

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1347, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Mull Hall Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Mull Hall Care Home Reviews (71)

Total of 71, showing 61-71
9.8

Mull Hall Care Home has a Review Score of 9.8 (9.840) out of 10, based on 26 reviews in the last 2 years. Over all time Mull Hall Care Home has 71 reviews.

Overall Experience

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Date Published

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Review from Anne R (Granddaughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our nana/mam has been in Mull Hall for many years now and her care has been second to none but over the time when we can’t visit, due to Covid, the manager and her team have been absolutely amazing.
From keeping in touch when things were extremely challenging and emotionally challenging for them all
to caring for Nana while she was unwell.
We would like to thank each and every staff member for taking such great care of Nana and hope to see you all very soon.

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Review from Chloe W (Granddaughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma had been a resident in Mull Hall for 6 years when she passed away this month. She would always tell us how lovely all of the staff were and how lovely the food was, we agreed with her wholeheartedly. The staff keep the home cleanliness to a very high standard and are very welcoming to family
members visiting (before covid). During covid, we have always been made aware of any changes in rules and guidelines for visitors in advance. The staff always have entertainment available and celebrate occasions with residents.
We can’t thank the staff enough for the care they gave my grandma when we couldn’t during lockdown.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you so much for taking the time to review our home - it's so appreciated by our team. So sorry to hear of the passing of your grandma, I am sure she will be missed by the team and her fellow residents.
Best wishes, Fae


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Review from Donnie M (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in respite care at Mull Hall. Given we are in lockdown and unable to visit the care staff have gone the extra mile to ensure he has all that he needs. I am able to speak to my father whenever I need to.
The administrator in Mull Hall and the sanctuary finance department have been a great
help and have kept me up to date as his stay progresses.
Would highly recommended.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you for such kind words about our care team and the central services - it is really appreciated! Best wishes, Fae


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Review from James G (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Mull Hall in November 2018. During this time she’s been well looked after and the staff are always there to help. Mull Hall provides a cosy environment which I think made my mum settle in that bit quicker. The staff work hard to make sure that all the residents are entertained and
taken care of. I’ve been very impressed with how the staff have adapted to a difficult situation whilst trying to help the residents during the Coronavirus pandemic. From my own point of view I’ve always felt that whenever I visit, I’ve always been made to feel welcome. It’s always a pleasure to go through to Mull Hall and visit my mum and speak to the other residents and staff. She couldn’t be looked after any better and that’s all that I can ask for.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you for such kind words about our home and team - it really is appreciated, now more than ever. Best wishes.


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Review from R C (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Mull Hall for over three years and I am very happy with the care she gets. The staff are all friendly and helpful.
The home itself is kept clean and well maintained.
Mum is now 100 and bedridden but this is not a problem with the home, the slightest ailment and a doctor is called,
so yes, I'm very pleased with her care.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you for taking the time to review our home - your kind words are so appreciated by our team. Best wishes.


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Review from M E (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mull Hall is a wonderful care home. The staff go above and beyond caring for the residents. My mother has been a resident for 8 years and I have never had any complaints. The home in itself is spotlessly clean and also very important homely.
Staff are polite, friendly and well educated on all aspects
of care for their residents.
Since COVID has arrived in all of our lives, they have done everything possible to keep their residents safe and comfortable. Also allowing garden and window visits, which has helped both residents and their relatives.
Residents are encouraged to join in all activities which take place most afternoons - before COVID relatives were also encouraged to visit and enjoy the entertainment.
My mother sadly is at the end of her life, I cannot praise highly enough all staff members for their care and compassion for my mother, but also for me.
This is my way of thanking the incredible staff of Mull Hall.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you for such a wonderful and thorough review. Your feedback is truly invaluable to our team, the care we provide and our new potential residents. We really appreciate it. Best wishes, Fae


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Review from Mairi O (Sister of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Mull Hall since March of this year and has settled into the daily life extremely well, indeed has made many friends. The staff are very attentive and look after my sister extremely well. Many thanks to all the staff.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you for such kind words, it's wonderful to hear your sister has settled in so well with us. Best wishes, Fae


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Review from Ronnie S (Son of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Mull Hall since September 2019. She will be 99 next March, and I can say without reservation that she is so content with life there, that my wife and I have no worries whatsoever regarding her care and wellbeing. We were concerned that she would find things difficult after living
in the same house for nearly 60 years but the concerns were unfounded. The fact that she still has all her "marbles" is a great help in her settling so well.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you for such a wonderful review! It's so lovely to hear how content your mother is with us at Mull Hall, and I'm sure the team can't wait to celebrate her birthday with her. Best wishes, Fae.


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Review from Liz B (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team at Mull Hall, who make sure my mum is well cared for. I always feel welcome when I visit or phone. The staff are supportive and friendly. The home is extremely clean. Loads of activities and celebrations take place with an excellent choice of meals. My mum often says how glad she is to be
staying there. I am particularly impressed and thankful for the quick action taken by the staff if Mum needs any medical intervention. They keep me informed about her care or any problems that arise. A very big thank you for all that you do.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you for such kind words about our home and team - it's lovely to hear mum enjoys being with us at Mull Hall. The team will be thrilled. Best wishes, Fae.


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Review from Jim C (Son of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mull Hall became my Mother's home last October. Due to the sympathetic and caring staff, across all areas of this amazing place, the transition was made so incredibly easy for her and for us as a family. Even during current challenging times, every effort has been put into helping us keep in contact
with Mam. We can't really praise Mull Hall enough. It is truly a happy place where residents are treated with quite exceptional care and respect.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you so much for taking to review our home and for your such kind words; our team really do appreciate it. Best wishes, Fae


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Review from Lesley G (Friend of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited this home twice now. On both occasions, the residents are clean, well dressed, (not so normal in some places I can assure you!) and appear generally on good form.
The staff are lovely, the activities coordinator is a breath of fresh air. She is wonderful with the residents and nothing
is too much trouble. Probably the nicest residential home I've ever been in.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Mull Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Mull Hall Care Home is calculated as follows: ( (259 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 300 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mull Hall Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Sep 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

James

James Samson

Job Title: Maintenance Operative

Joined: 1997

James is such an inspiration to everyone at Mull Hall, he was nominated for The Care Champion Award at the National Care Awards 2022. Travelling to London for the finals, he was over the moon when they called his name as the winner!


Described as a "hero" who enriches the lives of everyone around him, James was nominated for the way he goes above and beyond each and every day to do amazing things for the residents, their loved ones and his colleagues.


Sophie

Sophie Roddick

Job Title: Care Assistant

Joined: 2020

Sophie was the proud winner of the Care Newcomer Award in the National Care Awards 2021!


Sophie joined Mull Hall as a care assistant in 2020 and from the moment she arrived she devoted her life to the home, getting to know her residents as if they were members of her own family so that she can provide truly enriching person-centred care.


Described as an "angel" and an "inspiration", Sophie was nominated for the way she gives absolutely everything to make sure her residents are happy and fulfilled each and every day.