Wade Centre

Spey Street, Kingussie PH21 1HN
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8.5 2 Reviews
  • Wade Centre, Kingussie
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Care Provided by Wade Centre

  • Type of Service
    • Residential Home
  • NHS Owned
  • For a maximum of 11 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care

Good to Know

  • Person in charge
  • Catherine Gillies (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (11)

Facilities

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Wade Centre Reviews (2)

8.5

Wade Centre has a Review Score of 8.5 (8.455) out of 10, based on 1 reviews in the last 2 years. Over all time Wade Centre has 2 reviews.

Overall Experience

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Date Published

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Review from A W (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in for respite care and was very well looked after. She received a very warm welcome from the staff, the centre was bright, warm and very clean, a real credit to the staff. Nothing was too much bother and her room was very light, warm and had a lovely outlook onto the garden. I had to
contact the staff beforehand with some questions, the phone was answered promptly and information was provided quickly and clearly. My mother enjoyed her short stay in the Wade and I felt very relaxed and confident she would be well looked after by a very happy and caring team. I only wish her stay could have been longer but we were only able to get the few nights that were available.
A lovely centre, with a wonderful, warm, welcoming, and friendly staff, and I look forward to placing my mother in their care in the future.

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Review from M C (Granddaughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Non-compliance to provide formal complaint details. Extremely rude staff and very argumentative regarding appropriate care. Staff prefer to sit around and chat amongst themselves and eat food than attend to residents in their care.

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Cleanliness

Treated with Dignity

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Current Review Score: 8.5 (8.455)

Overview of Review Score

The Review Score of 8.5 (8.455) out of 10 for Wade Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wade Centre is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.455 Points relating to the number of positive Reviews for Wade Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2. 1 Positive Reviews ÷ 2.2 = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Wade Centre

What types of Care is Wade Centre registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wade Centre have?

There are 11 Single Rooms.

How far is Wade Centre to the centre of Kingussie?

0.2 mile(s) as the crow flies, distance by road may be significantly further.