Castlegreen Care Home

160 Greendykes Road, Craigmillar, Edinburgh EH16 4ES
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8.0 14 Reviews
  • Castlegreen Care Home, Edinburgh
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Care Provided by Castlegreen Care Home

  • Type of Service
    • Residential Home
  • Local Authority Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Shona McGregor (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)

Funding & Fees Guide for Castlegreen Care Home

  • Funding Types Accepted
  • Self funding (Private)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
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Castlegreen Care Home Reviews (14)

8.0

Castlegreen Care Home has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Castlegreen Care Home has 14 reviews.

Overall Experience

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Date Published

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Review from Shona M (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During mum's time at Castlegreen Care Home, every effort was made to ensure she was comfortable and at ease. Not only were meals, medication, laundry, and help with personal cleanliness etc., a priority but she got join activities and outings too. Whenever possible, the staff worked hard to make things
that were important to her, important to them. For instance, personalising her room, helping her spend a day in bed, when that's what she wanted, and striving to treat her with kindness, respect, and warmth. Any concerns we raised or requests we made, were swiftly addressed and when I couldn't be with her, I knew she was well cared for. At one point in her life, I remember mum saying, 'I just want to be me' and fortunately, there were SO many people in Castlegreen who valued her for being exactly that. I have no way to adequately express my gratitude - she could not have been anywhere better for the final months of her life. Thank you.

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Review from Keith T (Son of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved in at the end of January 2023.
I found all the staff very polite and helpful, always willing to go the extra mile.
Mum has had problems settling in, but the staff have been understanding and patient.
I would love to give them all a big thank you, and I feel confident that Mum is being looked
after well.

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Review from Debbie C (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have done an excellent job during this very difficult period, trying to keep residents spirits up and helping keep in touch with relatives.
Things are slowly getting back to normal and it is great to be able to visit my mum twice a week, really looking forward to being able to take her out again.
The
activities staff are making a special effort to get residents involved and it’s great to see pictures on Facebook.
The new manager has weekly Zoom calls which I find very informative.

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Review from Pauline O (Daughter of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was made very welcome at Castlegreen since she arrived in August 2018. Staff were friendly and encouraged her to get involved in the activities which were always well organised, with a regular program of events which Mum enjoyed. The care she received was excellent as were the facilities.
We had regular reviews with her named nurses who we can't praise highly enough. Thank you all for everything you did for my mum.

Reply from Olivia Shields, Marketing Assistant at Castlegreen Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from Eileen J (Daughter of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Castlegreen Care Home has been phenomenally positive. My mother moved here in July 2018, when the care home she was in closed. From the moment our mum was assessed, to moving in and the one and a half years of exceptional care whilst here, my mum thrived in the positive, caring, genuine
atmosphere. All the staff, throughout her journey, have been attentive, respectful and joyful. Very professional, but human. The activities in particular (especially the staff) enhanced Mum's life greatly. The Eilean Donan wing is wonderful. Sadly Mum passed away in April 2020 but her care and ours has been faultless.

Reply from Olivia Shields, Marketing Assistant at Castlegreen Care Home

Thank you for your feedback and for taking the time to share your experience at Castlegreen Care Home. We are so sorry to hear about your Mother but pleased you felt she received great care and hope that her time at Castlegreen did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.


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Review from D H (Son of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say that the staff have been great with my mother. The manager and her team have done a great job looking after her.

Reply from Olivia Shields, Marketing Assistant at Castlegreen Care Home

Thank you for letting us know how we are doing at Castlegreen Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from Betty H (Husband of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been in Castlegreen for the last four months. He is well looked after. His room is a good size and comfortable. Unfortunately with the virus, I am unable to visit and can’t always speak to him on the phone. I would have appreciated more contact from staff to let me know how he is doing.
The staff seem nice and one member of staff, in particular, has been very helpful and nothing is too much trouble for her. She has been great! Another has also been good at keeping in touch in the evenings.

Reply from Olivia Shields, Marketing Assistant at Castlegreen Care Home

Thank you, Betty, for your comments about Castlegreen Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thank you again, take care.


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Review from Natasha F (Granddaughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family and myself we would like to say a massive thank you to all the staff in Castlegreen Care Home you have all gone above and beyond your job roles. You have taken our family member into your hearts and treated them as your own, your actions have spoken very high words. During this
difficult time you have made us feel so close to our loved one with FaceTimes from your own phone and being able to see my nanna has made the family so happy and helped us over this sad time of not being able to get in. We are so grateful and appreciate everything that you are doing. Before the pandemic, I loved how welcoming and a happy team of staff that took time out to find out about my nanna from us. I also noticed that the place was very clean and always tidy with lovely areas that the residents could go to so that they had a lot of space and areas to go to. How you allowed us to bring in her comforts from her home so she was able to feel more relaxed and at the home. A massive thank you.

Reply from Olivia Shields, Marketing Assistant at Castlegreen Care Home

Thank you for letting us know how we are doing at Castlegreen Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Kim F (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for two years and all the staff attend to her needs 100 per cent. They are always happy to help and take care of their patients with the utmost respect.
The home is clean and friendly and I would recommend it to anyone looking for care of their loved ones.

Reply from Olivia Shields, Marketing Assistant at Castlegreen Care Home

Thank you, Kim, for letting us know how we are doing at Castlegreen Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Beverley G (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Castlegreen enough for the loving care they give my father. My mother was also in Castlegreen Care Home until her death last May. All the staff are excellent and it's always spotless whenever you go in. Thank you very much Castlegreen.

Reply from Olivia Shields, Marketing Assistant at Castlegreen Care Home

Thank you, Beverley, for your feedback and for taking the time to share your experience of Castlegreen Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care in our home. We are also glad to hear your Father is being well looked after by our wonderful team. Thank you again Beverley, if there is anything more we can do please do not hesitate to reach out.


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Review from Carol T (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been been in the home since the end of December. We have found the care staff very helpful and understanding, particularly during this pandemic. My mum gets assistance with charging her phone (our only means of communication at the moment) which she cannot do by herself. I have to mention
one carer in particular who has been kind enough to use her own phone so me and my dad can Facetime my mum. She has gone above and beyond and we appreciate it so much. Thank you.

Reply from Olivia Shields, Marketing Assistant at Castlegreen Care Home

Thank you, Carol, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.


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Review from Lawrence (Son of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent eight months in Castlegreen Care Home and until her death in April 2020. During her time there she was very well looked after. The carers and nursing staff and all at the home do a great job under very difficult circumstances. As a family, it was comforting to know she was receiving
good care and would recommend the home to potential residents.

Reply from Olivia Shields, Marketing Assistant at Castlegreen Care Home

Thank you, Lawrence, for your feedback and for taking the time to share your experience at Castlegreen Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time at Castlegreen did see some friendships flourish, especially with the care team. Take care.


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Review from Brenda B (Daughter of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother has been with Castle Green Care Home since August 2018. She has been really well looked after. All the staff appear to be very caring. I live in Cape Town, South Africa but have been back three times to visit her and made contact with quite a few of the staff. The staff are all
very patient and caring. I could not have hoped for a better nursing home for my mother. I left a tablet for her which the staff very kindly flash up regularly so I am able to see Mum and chat to her. The chatting is difficult, as her powers of cognitivity are getting poorer. She also has trouble with her hearing aids, she regularly loses one, so chatting is hard but my mind is at rest because I can see her which is good. She still recognizes me which is also good. Staff also keep me informed on her health.

Reply from Jasmine Bracken, Marketing Administrator at Castlegreen Care Home

Thank you, Brenda, for your comments about your recent experience at Castle Green Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Gillian S (Day Care) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castlegreen Care Home is a lovely nursing home. All staff are welcoming, caring, friendly and helpful. This nursing home gives 100% care and I would highly recommend Castlegreen Care Home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Castlegreen Care Home

Thank you, Gillian, for sharing your experience of Castlegreen Care Home. We are pleased to hear it has been so positive and we really appreciate you taking the time to let us know how we are doing. Thank you for the recommendation and we look forward to seeing you again soon. Have a fantastic day!


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Castlegreen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Castlegreen Care Home is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.083 Points relating to the number of positive Reviews for Castlegreen Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 1 Positive Reviews ÷ 12 = 0.083

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Frequently Asked Questions about Castlegreen Care Home

What types of Care is Castlegreen Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castlegreen Care Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Castlegreen Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Castlegreen Care Home?

Own Furniture if required, Near Public Transport, Lift, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Castlegreen Care Home to the centre of Edinburgh?

2.8 mile(s) as the crow flies, distance by road may be significantly further.