Southpark Care Home

35 Duddingston Park South, Edinburgh EH15 3NZ
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9.8 15 Reviews
  • Southpark Care Home, Edinburgh
Southpark is a care home for ladies. This family owned and managed home has provided consistently high quality, genuinely person-centred care since opening in 1984.

An established and highly skilled team of carers and support staff work together to create a home that provides support, stimulation and fulfilment for each individual lady.

Located between Duddingston and Portobello, it is minutes away from the city centre and the city bypass, Southpark is accessible to the whole of Edinburgh and Lothian.

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Care Provided by Southpark Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Southpark Retirement Homes Ltd
  • Person in charge
  • Kirstie McIntyre (Manager)
  • Admission Criteria
    • We are a ladies only care home. All our ladies are non smokers.
    • Female only
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Southpark Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,380 – £1,715
    • Self-Funded Residential Dementia Care £1,580 – £1,715

  • Southpark will consider local authority funding for single rooms.
  • (these prices are only a guideline, please contact Southpark Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times, except from Meal times as these are protected times between 12:30pm - 2pm and 4:30pm - 6pm. Southpark recognises the importance of maintaining connections and will work closely with families to accommodate any special requests.


  • Parking

  • Parking is available on a private side road.


Southpark Care Home Reviews (15)

9.8

Southpark Care Home has a Review Score of 9.8 (9.821) out of 10, based on 15 reviews in the last 2 years. Over all time Southpark Care Home has 15 reviews.

Overall Experience

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Review from Linda R (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved into the care home in December 2023. We have found staff friendly and very efficient in the care of my mum. We are kept informed regarding any matters relating to her care.
Only a little problem regarding laundry, which seems to have items disappearing, but, hopefully, this is
just temporary and resolves in the future.

Reply from Janice Smith, Manage at Southpark Care Home

Thank you for taking the time to leave a review. I have asked our senior housekeeper to reach out to you and go through our unmarked laundry with you and discuss the need to name all clothing. I am glad to hear that you are happy with our staff and our communication.


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Review from Tommy G (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives. I feel she is safe and is well looked after. The staff are great with her and keep her entertained.

Reply from Janice Smith, Manage at Southpark Care Home

Thank you for taking the time to review us - we love the fun and laughter your mum brings to the home and are so glad you feel she is safe and well looked after.


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Review from Brian S (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout April my mother required various additional services such as dental treatment. Southpark staff facilitated this efficiently, keeping me informed but always trying to minimise the impact on myself.
Staff are always helpful, and friendly and seem to genuinely care for the well-being of my
mother and other residents who each have their individual needs and requirements.
I feel confident that my mother's safety and well-being is in good hands.

Reply from Janice Smith, Manage at Southpark Care Home

Thank you so much for this lovely review, we love working with our ladies and families to make sure that we can provide care in a way that supports everyone.


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Review from A M (Son of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care. Mum is well looked after. Excellent rapport between staff and Mum. Good communication between home and myself regarding any changes in Mum's situation. Mum is very happy with her room and the level of care she receives.

Reply from Janice Smith, Manage at Southpark Care Home

Thank you for this lovely review; it means so much to the staff to know Mum and you are happy.


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Review from Douglas P (Son of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff and management of Southpark excellent, always offered tea and biscuits as soon as I enter the home, they give my mother the best of attention, in one word excellent and well looked after and safe. Any slight problem with my mother, be it a slight fall for example, they
are right on the phone to me to let me know, but that isn't very often. Southpark is a great residential home.

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Review from Win H (Friend of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Southpark since 2016. I have always been overwhelmed with the kindness that is shown to her, the ladies and visitors from the staff at every visit. They understand what a hard decision it is to have to place your loved one there and be with them when you can't be. Their motto is
never to leave Southpark with worry or concern! They are on it! From the management to the very youngest staff members, the care, knowledge and love filter through. The house itself is very well-kept, clean and tidy. The food is tasty, with snacks and a trolley bar. You can stay as long as you like without feeling awkward or that you are getting in the way. A range of activities is available and they celebrate many festivals. People can have privacy in their own room if they don't want to join in. My friend has had a life-threatening operation and has got through it. They got through COVID! Going above and beyond. I can't praise them enough!

Reply from Janice Smith, Manage at Southpark Care Home

When I shared your review with the staff this morning and read out "the care, knowledge and love filters through", there was a collective sniffle and a fight for the tissue box - your words mean so much because we know how much you care for your friend and what an amazing advocate you have been for her. Thank you.


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Review from Laura C (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for over 4 years. The care received was outstanding, especially throughout COVID. They took great care to keep the relatives well-informed at all times and were very proactive in minimising the risk of COVID. The staff were flexible, adapting to cover absences and minimising contact
with the ladies to prevent spread, having dedicated teams dealing with COVID patients. In normal times, the staff are extremely friendly, supportive, well- trained and knowledgeable. They are also great at caring for the relatives of their residents in a respectful manner. They ensure that the ladies’ interests are maintained, tailoring their activities accordingly and organising events to attend outside the home. I cannot praise the manager and her team highly enough. My mum was treated with dignity and care right up to the end of her life -I could not have expected anything more. I have recommended to friends looking for care for their relatives, which I have done knowing the highest standards provided.

Reply from Janice Smith, Manage at Southpark Care Home

I can not thank you enough for taking the time to leave us such a lovely review, at a time when you are grieving your loss. Your words mean so much to us all. We miss your mum and will miss you and the thoughtfulness you always showed for our other ladies too - your teddy bears have given such joy to so many of our ladies. Sending love and best wishes.


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Review from Deborah C (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a Southpark resident for several years now. Her level of care goes beyond the five stars I can award in this review. The staff are excellent and carry out their duties with a genuine warmth and dignity towards their residents. Nothing is ever too much trouble. There are so many optional
social activities too - concerts, dancing, crafting, games, day trips. Lots of stimulation and smiles. There's also an endless supply of tea / coffee and treats for residents and their visitors. Those who enjoy company have the choice of two bright, homely lounges and a beautiful large conservatory. There's also a secure, sunny garden to sit in. The bedrooms are lovely, with lots of personal touches. Treasured ornaments and family photos etc. can be safely displayed as happy memories and talking points. Nutritious, tasty food is served each mealtime. I genuinely cannot fault Southpark in any way and feel incredibly lucky to have my mum residing there. It's so much more than a 'care home'.

Reply from Janice Smith, Manager at Southpark Care Home

Thank you for this lovely review. It is a privilege caring for your mum and we so value the relationship we have built with you. Your kind words mean so much to the entire staff group.


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Review from L R (Niece of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been absolutely delighted with the care our aunt receives at Southpark. The home is welcoming and friendly and the staff continue to go above and beyond to ensure our aunt's safety and well-being.

Reply from Janice Smith, Manage at Southpark Care Home

Thank you for taking the time to review us , we have so enjoyed getting to know you aunt and her family - looking forward to your next visit.


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Review from Jill D (Niece of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted during the pandemic and an incredibly difficult situation was handled with so much thoughtfulness, care and kindness, balanced by professionalism and adherence to the guidelines. That is the uniqueness of Southpark - it combines all the care, home comforts and activities with excellent
care skills, knowledge and the highest standards of clinical services, giving complete peace of mind to residents and relatives alike. My aunt’s carer noticed she was off colour one morning, the GP was informed and visited the same day and prescription issued. I was informed by phone that day, as communication is excellent at all times with a summary given after each weekly GP visit. My aunt particularly loves the local nursery children’s visits, beach outings for ice cream and the home-cooked fish and chips every Friday!

Reply from Janice Smith, Manage at Southpark Care Home

Thank you for this considered and meaningful review - it means so much to us. We have gained so much joy working with you and your aunt over the last eighteen months and look forward to the future with so much opportunity ahead.


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Review from J M (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for a number of years. During this time she has had a couple of difficult times with ill-health and recently a bereavement in the family. The support she has received from the staff has been second to none. Mum is very well looked after, she has her craftwork which she loves
doing and is so well supported in this. Along with other activities she shares with the ladies. Mum considers this her home and is happy here. She would soon tell us if she was not. Thank you Southpark.

Reply from Janice Smith, Manage at Southpark Care Home

Thank you for this lovely review. We have been in awe of your mum's resilience over the last six years and have been privileged to support her.


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Review from Graham R (Son of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A smaller home, not part of a chain, which seems to give a more personal feel to interactions with the team. On the whole, staff are friendly and helpful. If minor things do go a bit wrong or things are missed, the response to raised concerns is always efficient and swift. Cleanliness is really good
and they make a nice coffee! As a family, we feel Mum is being well looked after and is always safe.

Reply from Janice Smith, Manage at Southpark Care Home

Thank you for taking the time to complete this review. We are glad to hear that you feel Mum is being well looked after and is always safe. We have enjoyed getting to know your mum.
Please remember our mantra 'Never leave Southpark with a worry or concern, talk to us. Never sit at home with a worry or concern, call us'. This is not an empty phrase, it is heartfelt and I am disappointed to learn that you have concerns beyond those you have previously raised. I will continue to respond to every issue raised and will get in touch soon to chat about how we can improve on your views on food/drink, activities and facilities.


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Review from Nikki O (Great-Niece of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been resident at Southpark for a number of years now. The staff are amazing and treat her like a member of their own family. They know all her needs and little quirks much better than I even do now. Her health is deteriorating due to advancing age and was unwell one evening. I was allowed
to stay over to be with her and everyone made sure that not only was my aunt comfortable, but I was too. Nothing was too much trouble for them and one staff member in particular was determined to keep me well fed. The food is lovely and my aunt is given a choice in what she eats. The house is free of smells and my aunt is clean at all times. I can’t recommend Southpark highly enough and it will quickly become your relative's new home. The staff will go above and beyond for her and treat you as part of the family as well.

Reply from Janice Smith, Manage at Southpark Care Home

Thank you for this amazing review. We have loved every minute of your aunt's years with us and value the relationship we have formed with her family so much.


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Review from D W (Nephew of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting a number of care homes in and around Edinburgh in April, my 92 year old aunt chose Southpark. She has been there since. She was immediately taken with the friendliness of staff and the very warm welcome she received. All of her needs are catered for and she is made to feel very much at
home. There was a noticeable change for the better in her mood and general health. There is excellent contact between relatives and staff and a useful monthly report on what has been happening. Any problems, such as health issues, are immediately communicated and dealt with. The atmosphere in Southpark is cheerful and caring. The well-qualified staff obviously enjoy their work and have warm relationships with the residents. There are regular optional activities organised that are both entertaining and stimulating. It is a small establishment with a good ratio of staff to residents. All rooms are pleasant, clean and comfortable. It is such a relief to see my aunt happy and cared for.

Reply from Janice Smith, Manage at Southpark Care Home

Thank you so much for this lovely review. We have loved getting to know your aunt and sharing her wonderful stories.


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Review from H R (Sister of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and professional always there when needed, my sister is extremely happy and I have never had to complain about anything. I wish all care homes were the same as Southpark, all my sister's needs are taken care of and she is treated with respect, she loves it.

Reply from Janice Smith, Manage at Southpark Care Home

Thank you so much for your lovely review, we are lucky to have your sister with us - she brings such joy to the home.


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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Southpark Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Southpark Care Home is calculated as follows: ( (150 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 179 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southpark Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Kirstie

Kirstie McIntyre

Job Title: Assistant Manager

Joined: 1997

Kirstie started at Southpark in 1997, as a Care Asistant.
She worked her way up to Senior Care Assistant, Officer in Charge and then Assistant Manager, achieving her SVQ2, SVQ3, SVQ4 and Professional Development award in Supervision on the way.


This year she completed her SVQ in Care Leadership and Management. This is a testament to her commitment to continuously improve her knowledge base.


Throughout her time at Southpark Kirstie has been commited to providing, and supporting care staff to provide, genuinely person centred care.


No image found

Angela Smith

Job Title: Deputy Manager

Joined: 2009

Angela joined Southpark in 2009.


With her SVQ 4 and SVQ in Leadership and Administration, she is the perfect interface between care and administration.
Angela know our ladies and famillies, understands the roles of our care staff and works with the senior team to ensure that the ladies needs remain at the heart of every decision.


Annette

Annette McDonnell

Job Title: Assistant Manager

Joined: 2016

Annette joined Southpark in 2016 as a Senior Care Assistant, having worked with the Brothers of Charity for 10 years.


She has her SVQ3 and Professional development award in Supervision and is progressing through her SVQ 4.


Annette is a dedicated advocate for the ladies rights and works closely with the care team to ensure that Southpark's ethos is at the heart of everything they do.


Frequently Asked Questions about Southpark Care Home

What types of Care is Southpark Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southpark Care Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Southpark Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Southpark Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Southpark Care Home to the centre of Edinburgh?

2.9 mile(s) as the crow flies, distance by road may be significantly further.