Ardnahein Care

10 Glenmorag Avenue, Dunoon PA23 7LG
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9.9 58 Reviews
  • Ardnahein Care, Dunoon
Set in the glorious West Bay of Dunoon, Ardnahein Care commands breath-taking views over the River Clyde enjoyed by residents from bedrooms, lounges, and gardens.

Ardnahein Care is a home from home, with great facilities and a highly qualified, experienced and friendly care team. The Staff deliver a continuous high standard of care and support and companionship around the clock for residents in a comfortable, safe environment.

Ardnahein introduce and call themselves family, they all take pride within the home and surroundings the vibe as you walk through the door is an instant welcome and you will notice immediately how much of hearty and homely home Ardnahein actually is.

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Care Provided by Ardnahein Care

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Ardnahein Care Ltd
  • Person in charge
  • Grace Middleton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Ardnahein Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,398 – £1,400

  • Any further fees such as use of the hairdresser, toiletries purchased from ourselves, the tuck shop and other sundries will be added onto the fee at the end of the allocated month
  • (these prices are only a guideline, please contact Ardnahein Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ardnahein welcomes visitors throughout the day, they do try to have restricted food times twice a day so that residents can enjoy their meals, but all visitors are informed and of these two times.


  • Parking

  • Street Parking, there is also a public car park situated at front that can be used


Ardnahein Care Reviews (58)

Total of 58, showing 41-58
9.9

Ardnahein Care has a Review Score of 9.9 (9.885) out of 10, based on 29 reviews in the last 2 years. Over all time Ardnahein Care has 58 reviews.

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Date Published

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Review from Elizabeth B (Daughter-in-law of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love that my mother in law has received through the last 4 years is amazing. Catering to all her little requests and demands. When she was admitted to hospital for a standard operation and subsequently deteriorated rapidly - the additional support that we received from the staff was just
amazing and very appreciated. They helped us navigate changes to ensure that she was able to get back to the care home quickly and with dignity.

Reply from Grace Middleton, Home Manager at Ardnahein Care

Thank you, our caring staff aim to provide all of our residents with a comfortable, homely environment with the addition of a nutritious and delicious menu.


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Review from Sandra V (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has lived at the Ardnahein for 18 months now, and as I live overseas and could not visit until March 2020, I was a little concerned as to how Dad would cope as he is very independent. After my visit, my mind was put at rest. Dad is well cared for in a lovely environment, he is treated with respect
and all the staff that I was lucky to meet are amazing. Dad's health has improved and he is now happy and settled. They have kept Dad safe during the pandemic and have done everything within their powers to ensure I have regular contact with Dad, more so than I would've had if he had been living at home. Dad enjoys the company of other residents and has a joke and a singsong with the staff. I hate to think about how he would've coped if he wasn't in their care.

Reply from Grace Middleton, Home Manager at Ardnahein Care

Thank you for your very kind comments. We aim to keep all our residents safe and happy at this particularly stressful time. It is also so important that relatives and friends of residents are included as much as possible through video calls on the portal, by telephone or with regular updates on Facebook.


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Review from Chris (Son of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the pandemic and the lockdown, the carers have done a great job in looking after everyone, both the residents and themselves. The care home, especially the manager, have been both strict and creative in how they have managed the pandemic and lockdowns. This has included the installation of
a portal communication system, we’ve had regular video calls with my relative, the erection of substantial gazebos in the garden and finally the construction of their very own bubble! There have also been regular activities throughout the year involving the residents.

Reply from Grace Middleton, Home Manager at Ardnahein Care

Thank you for your very kind comments which mean a great deal to our staff who remain committed to the health and well being of every one of our cherished residents.


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Review from J S (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father looks healthy and well cared for - shaven, haircut, good skin, clean and comfortable clothes. He has learned the names of the carers and talks to them. Friends and family who have visited my father have commented on the friendliness of the staff and of the welcome they received (and hospitality)
As I live abroad, phone contact is important and I have always been given good updates on my father's wellbeing.

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Review from J J (Friend of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were warm and friendly.
A great atmosphere amongst staff and residents.
Really clean and tidy. Lovely family room for the visit.
Hadn't seen our friend in a year, when she was living in her own home, amazing improvement in her appearance and health. It was an impromptu visit, we were made
to feel so welcome.
We can't thank the staff enough for making our visit so good and for taking such good care of our friend.

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Review from C S (Friend of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager, staff are very friendly and helpful. Good feel to the home when you walk in very clean, massive improvement to the home. I was very impressed, as it was years since I had been in, well done to the staff.

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Review from A M (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for 3 1/2 years and in this time he has been given the best care we could hope for. He has now been palliative for 6 months and the dignity he has been given is outstanding. Every member of staff we come into contact with show us the highest level of professionalism and
compassion.

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Review from J M (Friend of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each visit, I have found the staff to be courteous, pleasant and welcoming. They appear to treat the residents with patience and care, addressing them by name and taking time to communicate with them.

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Review from S O (Wife of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband enjoyed his week of respite, finding the staff very helpful. He was pleased with the food and the range of channels on the TV. He was comfortable at night and slept well.
When I collected him, I found that his pants were put on crooked and his genitals were exposed. His leg bag was incorrectly
positioned with tapes outside and his hearing aid was not fitted in his ear.
One item was missing upon his return.

Reply from Grace Middleton, Home Manager at Ardnahein Care

Thank you for your comments - we are pleased to hear that your husband enjoyed his recent return visit to us. We were sorry to hear that some aspects of your husband's personal care were not up to our usual high standard. Please accept our apologies along with our assurances that additional training has been provided for all relevant staff.
We can confirm that your missing item has now been returned to you.


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Review from Catherine M (Friend of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a convalescing resident at Ardnahein. After hospital and once fit, back to her own home.
My observation is that my friend is so relaxed, so comfortable, so well cared for, so well-fed and so grateful to all the staff for their kindness, care and smiles.

Reply from Karen Armstrong, Home Manager at Ardnahein Care

Catherine thank you very much for your positive review of the care at Ardnahein.


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Review from Jackie D (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend Ardnahein enough in the care of my relative. All staff are friendly, approachable and able to help with any questions I had quickly. My relative has been treated with dignity and respect at all times.

Reply from Karen Armstrong, Home Manager at Ardnahein Care

Ardnahein Management wish to thank you for your very positive review of our service.


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Review from Eve P (Daughter of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Ardnahein since October 2018. He suffers from dementia and various other related and non-related health problems. The staff have been nothing short of amazing in the care they provide for him. His care plan is tailored and adapted to his ever-changing needs and is met
in every way, particularly as his health is deteriorating. He has a lovely clean, warm room with en-suite facilities. The care staff engage and interact with him keeping his spirits up as he has lost his mobility and is now virtually bed bound, but they manage to get a laugh and joke with him, which is so important to him. Even more important they treat him as a person, not just someone they look after, giving him dignity and respect and getting to know him, his sense of humour and his interests. I honestly cannot praise the staff of this care home enough - from the manager to the domestic staff and everyone in between they are so caring and friendly and dedicated to what they do.

Reply from Karen Armstrong, Home Manager at Ardnahein Care

Thank you so much for your kind words; your comments mean a great deal to our staff team. We appreciate you taking the time to review your positive experience at Ardnahein.


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Review from R M (Friend of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and helpful.

Reply from Karen Armstrong, Home Manager at Ardnahein Care

Many thanks for your review of our service, this is very much appreciated.


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Review from Raymond B (Husband of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent care and attention in a well run and very friendly home. Made at ease from first minute of entry and all during the stay.

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Review from M B (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very few you can have a conversation with. So many noisy dementia residents, so I stay in my room a lot. Short of small walks.

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Review from Moira W (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this home for several months now. She has made great health improvements since being admitted as she requires lots of attention and company. Her diet has also improved. Please thank all the staff for their kind support.

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Review from M M (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my shortest visit to Ardnahein (8 days) and again I can't praise all staff enough. This time my room was ensuite which made things much easier for me. I should have said this was my 4th visit.

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Review from Sheila M (Niece of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Ardnahein for over a year now. Initially, she found it difficult to settle but within a few months, she was more contented. Staff quickly got to know my aunt and understand the difficulties she was experiencing in settling, due to her memory issues and fluctuating moods.
During and since this initial period my aunt has always praised the staff. She finds everyone kind and helpful and is independent enough and very sociable to have struck up good relationships with everyone. Staff understand and respect when she isn't having a good day and know it will resolve. The accommodation and catering are of a good standard and the ongoing upgrading of the facilities will enhance this.
Staff are always approachable when I phone to speak to my aunt and equally when I visit. My only wish is there was more opportunity for my aunt to go out more often. However, I know overall my aunt is happy and settled and therefore I am happy and confident that all her needs are being met.

Reply from Conor Harkins, Admin at Ardnahein Care

Thank you for your review Sheila. We will look to provide your Aunt with more opportunity to visit the community.


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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Ardnahein Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Ardnahein Care is calculated as follows: ( (299 Excellents x 5) + (39 Goods x 4) ) ÷ 338 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ardnahein Care is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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