Ashgrove Care Home

229 Alexandra Parade, Kirn, Dunoon PA23 8HD
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9.0 20 Reviews
  • Ashgrove Care Home, Dunoon
Ashgrove is a 65 bedded purpose built Care Home completed in January 2009 - Single rooms with en-suite showers, electric up and down beds, assisted baths, home cooking and baking, spacious air con day rooms great views, looking after Residential and Nursing residents.

Excellent views over the Clyde Estuary adds to residents' satisfaction, with the service set up to provide 24-hour access to qualified and dedicated carers.

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Care Provided by Ashgrove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jacqui Boyce (Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ashgrove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,650
    • Self-Funded Residential Dementia Care £1,400 – £1,650
    • Self-Funded Nursing Care £1,500 – £1,700
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,650
    • RESPITE Self-Funded Nursing Care £1,500 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Ashgrove Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ashgrove Care Home Reviews (20)

9.0

Ashgrove Care Home has a Review Score of 9.0 (8.961) out of 10, based on 13 reviews in the last 2 years. Over all time Ashgrove Care Home has 20 reviews.

Overall Experience

  • 9
  • 7
  • 3
  • 0
  • 1

Date Published

20
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13
7

Review from R L (Husband of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who is registered blind and has dementia has only been in Ashgrove for 3 months, has settled in very well with very helpful staff.

Reply from Jacqui Boyce, Manager at Ashgrove Care Home

Thank you for your review of our services. We are very pleased that your wife has settled in well. We will strive to continue to improve and deliver care to a high standard.


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Review from Fiona M (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So glad the water problems will be sorted in the next two weeks. Also happy the food is going to be reviewed. All staff are 100% they couldn't do any better.

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Review from P C (Sister of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother has been a resident at this care home for over six years.
I have issues which I have brought to the management's attention on more than one occasion and they have still not been resolved.
The laundry being the main issue. Clothes not returned to him, other people's clothes in his wardrobe,
i.e. ladies blouse, cardigan and ladies socks.
I have purchased many items of clothing from good quality clothing store and lesser quality stores to find only the lesser quality get returned. Copious amounts of socks with name tags on both socks and there are never a pair to be found in his drawer. He is left with no socks and cold feet more often than not.

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Review from Anne G (Sister-in-law of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall a good service is received by residents. On occasions, the staff appear to be thin on the ground but as a general rule, there are adequate staff available. The food is plentiful and vegetarian options are always catered for.

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Review from A S (Daughter of Resident) published on 25 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I'm happy with care but very unhappy with seeing a male carer being on his own when providing my mum's personal care, changing her incontinence pad etc. he was very pleasant and there is no issue there but would prefer 2 members of staff present for this. Also, my mum's shower room cupboard
is full of men's shaving foam (no idea why). I feel the food could be a lot better too.

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Review from James B (Resident) assisted by family/friend published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care I receive. The staff go over and above to ensure they know what I like and what my needs are.

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Review from J P (Son-in-law of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted with a warm welcome. Always plenty of staff to offer help if needed. Relative always appears well cared for.

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Review from S D (Friend of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my friend on several occasions since her admittance to Ashgrove. Staff have been friendly, approachable and helpful when asked. My friend has sometimes asked for tea to be brought for us which has always happened. Staff have checked on her when I've been present and have been smiling
and friendly to her. The bedroom looks tidy and she has some of her own furniture and possessions, pictures etc.

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Review from L T (Friend of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a resident in Ashgrove, staff and management are always friendly and welcoming. The resident is always comfortable in the bedroom, clean and tidy. Well cared for. Plenty going on to keep the residents active.

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Review from Pamela B (Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very kind. Difficult sometimes for agency staff. My diet is limited, the chef is very thoughtful providing meals I am able to eat. Medication sometimes runs out. Management is very helpful, do not have local family.

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Review from B R (Husband of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that all the staff are dedicated, thoughtful, compassionate and engage very well with my wife. I find the staff very friendly and more than eager to please. A great environment for my wife to reside. Thanks.

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Review from Kaitlin M (Granddaughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my gran as often as I can, usually every day. My two-year-old son always joins. Not only does my gran love our visits, but I feel all residents and staff do. Everyone is always so welcoming and kind. My gran is thriving in Ashgrove. I am so happy with her progress from the first day to now.

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Review from Scott L (Son of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with care provided. Mum is happy, clean and well fed. Any illnesses are taken care right away. The home has entertainment on to keep residents stimulated.

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Review from Christine B (Wife of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was recently in Ashgrove for an interim placement while waiting on his care package. He very much enjoyed his time there. The staff were all lovely and very helpful. His whole experience in there was very positive, thank you to all the staff.

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Review from Francesca M (Niece of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Ashgrove a few weeks ago and has been treated with the utmost dignity and respect. Although she has only been here a few weeks staff know her needs and likes/dislikes so well it feels as though she has been here longer. My aunt herself says she is happy here and very fond of her nurses/carers.
On visiting my aunt is always spotlessly clean, nails clean and painted and one time even sitting with her rollers in. There is a great selection of food and staff quickly identified that she would benefit from adapted cutlery. There are always activities on when we visit and forthcoming events are well displayed. The clinical treatment my aunt has received has been excellent. Staff have been quick to identify when things aren't quite right with her and have responded effectively. Communication is also excellent. Staff are fantastic, always cheery. Nothing is ever a bother. We cannot thank you enough.

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Review from K M (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has only recently moved into Ashgrove Care Home. It is a brightly decorated home with spacious bedrooms. The staff there are kind, helpful and very friendly, taking time to give my Mother the care she needs, but also making time to discuss Mum’s needs with me. I have nothing but praise for the
staff and the care my Mum is being given.

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Review from Elaine D (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has advanced Dementia so is unable to communicate. I find the staff warm and helpful and always smiling. Mum looks more content than I have seen in a while and is always clean and tidy. Staff interact with her beautifully and have a good understanding of Dementia and how to communicate. Mum always
has her teddies around her which is important to her, and her photograph albums are always on display for her to see. The accommodation is spotlessly clean. The manager is approachable and always visibly interacting with residents and staff. Staff have done their best during the difficult time with COVID and provided a room with perspex and intercom systems. Visiting is now being reintroduced with designated visitors being allowed indoors.

Reply from Jacqui Boyce, Manager at Ashgrove Care Home

Thank you so much for your review. We really appreciate you taking the time to leave us feedback. So pleased that you are happy with the care. We are continually trying to improve our service. Thank you.


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Review from Sandra (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but good things to say about Ashgrove. My mother has had excellent care and she seems quite happy. She cannot take part in some of the amenities because of her condition. If it's singing she'll sing along.

Reply from Jacqui Boyce, Manager at Ashgrove Care Home

Thank you for taking the time to leave us a review. We are so pleased that you are happy with the care your mum is receiving here at Ashgrove and we will continue to keep our standards high at all times. Your feedback is much appreciated.


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Review from Vivienne D (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Although we were in lockdown and some visiting was allowed, we found, as a family, that the staff did not seem to know the rules themselves. On one phone call we had to make an appointment, then another (with a different person) we did not! My mother was sent to hospital from the care home with nothing
but what she was wearing! When I moved her to another care home she had someone else's clothes on and her watch and gold bracelet have gone missing. Very bad communication.

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Review from Mary D (Friend of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went to stay at Ashgrove Care Home after her husband passed away, he was her carer and, she couldn't manage at home on her own. She was wanting to stay in her own home, but it wasn't possible. After a couple of weeks of staying at Ashgrove, my friend says she is happy there. She has people
around her all day, and every day there are activities on, and the activities she can't manage, the staff still makes sure she is involved. It is good when I talk to her, to hear that she is happy, and she always saying how helpful all the staff are. So well done Ashgrove.

Reply from Victoria Hill, Regional Manager at Ashgrove Care Home

Thank you very much for your review and your kind words. I will pass this on to our staff team.


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Current Review Score: 9.0 (8.961)

Overview of Review Score

The Review Score of 9.0 (8.961) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.192 for Ashgrove Care Home is calculated as follows: ( (67 Excellents x 5) + (52 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 151 Ratings = 4.192

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.769 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 10 Positive Reviews ÷ 13 = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Dec 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Weak

(2)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 31 Mar 2025

We currently have vacancies at Ashgrove Care Home and would be happy to discuss our services and the process for admission to the home. We look forward to hearing from you.


Awards / Recognitions (0)

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Meet the Team (2)

Jacqu

Jacqu Boyce

Job Title: Manager

Joined: 2011

I have worked as the manager at Ashgrove for 4 years. I have been a registered nurse for 20 years and I am passionate about high standards of nursing care. As the manager I am always looking for feed back to constantly improve our service so please feel free to get in touch.


Lynsey

Lynsey Perlich

Job Title: Deputy Manager

Joined: 2012

Lynsey has been a member of the nursing team in Ashgrove since 2012. Lynsey has many years experience in nursing and is now the deputy manager. Always committed to delivering high standards of care.


Frequently Asked Questions about Ashgrove Care Home

What types of Care is Ashgrove Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashgrove Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Ashgrove Care Home have?

There are 61 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Ashgrove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashgrove Care Home to the centre of Dunoon?

1.0 mile(s) as the crow flies, distance by road may be significantly further.