Kintyre Care Home Reviews (31)
Kintyre Care Home has a Review Score of 8.1 (8.132) out of 10, based on 1 reviews in the last 2 years. Over all time Kintyre Care Home has 31 reviews.
Review from David W (Son of Resident) published on 12 October 2023
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5.0 out of 5
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Review from Mairi P (Wife of Resident) published on 17 February 2023
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5.0 out of 5
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Review from Shirley S (Niece of Resident) published on 1 February 2023
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Overall Experience
5.0 out of 5
My aunt appears content and comfortable, states that she is happy and looks forward to her meals which she says are lovely.
As I do not live locally and can only visit monthly I am reassured by the caring
Kudos to you all!
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Review from E S (Wife of Resident) published on 5 September 2022
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Overall Experience
5.0 out of 5
My husband has a nice room and often get to visit him in a small dining area.
He likes his food and always as lovely cakes etc for tea breaks.
He seems quite settled
Nothing is ever any bother.
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Review from Janine M (Daughter-in-law of Resident) published on 30 August 2022
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Overall Experience
1.0 out of 5
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Kintyre Care Home
Thank you very much for taking the time to contact us with your concerns as it allows us to learn from the issue to ensure it is not repeated in the future. I am very sorry that after your long journey we were unable to support you to take your mother out for the day. We appreciate this would have been very difficult and upsetting for you and your family. I would like to reassure you that our staff endeavour to support families with visits from loved ones however, unfortunately, on this occasion we had to follow the guidance from public health due to an outbreak in the home. Please accept our apologies for any upset this has caused you and your family.
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Review from Anne B (Wife of Resident) published on 27 June 2022
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5.0 out of 5
All the staff had a wonderful response to the COVID19 outbreak. They have kept all the residents safe. Well done to them.
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Review from E G (Daughter of Resident) published on 2 June 2021
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4.0 out of 5
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Review from A S (Daughter of Resident) published on 1 June 2021
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4.0 out of 5
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Review from Julie P (Daughter of Resident) published on 8 October 2020
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4.0 out of 5
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Review from Charles R (Son of Resident) published on 15 September 2020
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4.0 out of 5
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Review from Ann Louise C (Friend of Resident) published on 9 April 2019
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Overall Experience
5.0 out of 5
We cannot thank ALL the carers and staff enough for their kindness and support. The care home
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Review from Margaret M (Cousin of Resident) published on 12 December 2018
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5.0 out of 5
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Review from Patricia W (Wife of Resident) published on 12 December 2018
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5.0 out of 5
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Review from Sandie W (Daughter of Resident) published on 2 October 2018
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Overall Experience
3.0 out of 5
Some of the staff are very good and interact with residents very well, other staff very lethargic. Patients property goes missing from rooms' ? the cause!
Reply from Clare Sheehan, Careline Advisor at Kintyre Care Home
Thank you for giving feedback about the home. I would like to reassure you that our staffing levels are carefully decided based on Resident numbers and dependency and there has never been any occasion where one member of staff is on shift, the least we ever have is 4 staff, which is on a night shift. If you would like to speak to the Manager he can arrange for any reimbursement for any missing items.
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Review from Duncan B (Relative of Resident) published on 8 August 2018
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5.0 out of 5
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Review from John C (Friend of Resident) published on 31 July 2018
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5.0 out of 5
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Review from Mary S (Resident) published on 18 July 2018
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4.0 out of 5
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Review from C G (Resident) published on 17 July 2018
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4.0 out of 5
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Review from Rosemary W (Wife of Resident) published on 3 May 2018
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Overall Experience
4.0 out of 5
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Review from L M (Daughter of Resident) published on 17 August 2017
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4.0 out of 5
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Overview of Review Score
The Review Score of 8.1 (8.132) out of 10 for Kintyre Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Kintyre Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.132 Points relating to the number of positive Reviews for Kintyre Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 1 Positive Reviews ÷ 7.6 = 0.132
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.