Northwood House

114 Sinclair Street, Helensburgh G84 9QF
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9.6 54 Reviews
  • Northwood House, Helensburgh
Northwood House is a beautiful Victorian mansion house providing spacious, comfortable accommodation. The home sits in upper Helensburgh and enjoys superb views of the Clyde estuary and the mountains beyond. The small number of residents allows a cosy, intimate ambience.

Extended and upgraded in 2014, all bedrooms enjoy full private facilities as well as open outlooks. The traditional Victorian features, including original fireplaces and cornicing, combine well with the modern facilities to make this a home that everyone can enjoy.

Care Provided by Northwood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Annette Gillies (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Northwood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,215 – £1,450
    • Self-Funded Residential Dementia Care £1,215 – £1,450
    • Self-Funded Nursing Care £1,215 – £1,450
    • Self-Funded Nursing Dementia Care £1,215 – £1,450
    • RESPITE Self-Funded Residential Care £1,215 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,215 – £1,450
    • RESPITE Self-Funded Nursing Care £1,215 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,215 – £1,449
  • Room rates are dependent on room within care home, not on level of care required. Whilst we accept residential/nursing self-funding residents we only accept nursing, not residential, Local authority funded residents.


  • (these prices are only a guideline, please contact Northwood House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visiting is open, avoiding mealtimes unless arranged with the home. Viewing is by arrangement but usually can be flexible to suit those wishing to view and in a timely fashion.


  • Parking
  • Small car park with one disabled bay for 6-7 cars


Total of 54, showing 1-20
9.6

Northwood House has a Review Score of 9.6 (9.638) out of 10, based on 7 reviews in the last 2 years. Over all time Northwood House has 54 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Northwood House is a good caring/nursing home. Where the staff and management work well together to provide excellent care to residents. The home is always presentable, care in cleaning and odour free. Manager is easily at hand on phone or email or in person. The nurses are friendly and informative.
The carers are cheerful and friendly.

Reply from Annette Gillies, Manager at Northwood House

Thank you for your lovely review. These comments make all the difference to the staff, knowing they have the support of families. It's a pleasure to look after your mum.


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Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received at Northwood over four years has been exemplary. We particularly appreciated the person-centred nature of her care. As a retired senior nurse, staff preserved her dignity and encouraged her to speak about her experiences, even involving her in sitting in on staff training as
this was an environment where she was very comfortable. As carers staying a distance away, we have been kept well-informed by staff and involved through regular Family and Friends Meetings. There are plenty of activities and it is a warm, happy and positive place. We have dealt with several care homes with other family members. They are not all the same. I would wholeheartedly recommend the care at Northwood.

Reply from Annette Gillies, Manager at Northwood House

Thank you so much for the kind words. Your aunt was always interested in what nursing training we had and was lovely to see her face light up when we were talking nurse nurse-orientated things with her. It's been a pleasure to have looked after her and your involvement in her care too.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Northwood for just under 2 years and we are delighted with the service which is kind caring and very welcoming.
My mum has received the highest standard of care and really importantly love and affection in a family environment.
Staff are very knowledgeable and go above
and beyond for the residents.
Entertainment is consistent and varied with outside agencies such as hairdressing and podiatry being a constant.
We are so happy with the choice of Northwood and so is Mum.
We would highly recommend it.

Reply from Annette Gillies, Manager at Northwood House

It is a pleasure to care for your mum and that you class this as a family environment. We do our best at Northwood to make this a home for both residents and families. Thank you for your kind words, I'll be sure to pass them on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

Up till her passing, my mother received fantastic care and really loved staying in Northwood.
The activities kept her alert and she enjoyed the singing and exercise classes most of all.
In her final days, the manager and the staff treated Mum with kindness, care and dignity. I cannot thank them enough
for their care and support for the family.

Reply from Annette Gillies, Manager at Northwood House

It was a pleasure to have the company of your mum within the home, she was a very bright flame who is sorely missed. She certainly was the activity queen! It's lovely that you want to stay involved with the home, helping with outings and fundraisers. Thank you for your kind words, I'll make sure to pass them on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

Caring, thoughtful staff, not only to residents but to the families. Lots of interesting activities both within the setting and outwith, ie visits to ponies, afternoon teas, fetes, games evenings etc. Residents are able to have bespoke care, can dine in their own rooms if they wish from time to time,
and can choose whether or not to attend activities. There is always some interaction with residents by staff which is good to see. The manager holds family and friends meetings which, although I have only attended two, it is clear that, if there is a problem, she is keen to hear in order to rectify it. Food seems to be great too, not only the meals but also the cakes etc in between which always goes down well with my mum. Care was taken, too, with regard to seating at meals which is great. Seeing photos of Mum on their social media page is lovely to see especially as I don't live nearby.

Reply from Annette Gillies, Manager at Northwood House

Thanks for the lovely comments. We are pleased that the hard work our staff put into meaningful activities is appreciated by families as much as the residents. We're glad that the meetings and social media page helps you keep in touch with your mum.


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Overall Experience  Overall Experience 5.0 out of 5

Caring staff. Excellent activities. Treat my mum like she was their mum. Good food and plenty of it. Lots of fluids. House is clean and in good repair. Would recommend this care home. Staff take really good care of the residents. I would stay there myself.

Reply from Annette Gillies, Manager at Northwood House

Thanks for the lovely feedback. We do see our residents as part of our extended family, especially as we are a small service with just twenty residents. We appreciate that families see this as a homely environment for their relatives.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for nearly three years and is settled and well cared for. She is always well turned out and her clothes are well looked after. The staff are all so friendly and are very kind and attentive to my Mum. Northwood House always seems a happy, calm place which means the residents
are happy. My Mum doesn’t want to join in any activities, apart from the exercise classes and chooses to remain in her room and this is respected.
I always feel welcome and able to talk to a member of staff or the manager about any concerns I have. Thank you to all the team for doing an excellent job.

Reply from Annette Gillies, Manager at Northwood House

Thank you for your review. The staff appreciate the positive feedback and we genuinely feel that we are one big family here.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy in this care home. All the staff are so caring and keep me up to date with all aspects of my mother's care. There are plenty of activities for my mother to take part in if and when she chooses. The staff made a lovely cake for her birthday and threw a little party for her. The
overall atmosphere is warm and friendly.

Reply from Annette Gillies, Manager at Northwood House

It's our pleasure to look after your mum, thanks for your lovely comments. It's always nice to feedback to the staff how well their care is appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home. Despite the increased demands on staff due to the Covid pandemic, they have maintained high standards of care and compassion for their residents. The house has a welcoming atmosphere and when visiting I am often met by the sound of hearty laughter coming from both staff and
residents alike. At Northwood House Care Home the staff genuinely care. There are a variety of activities for residents to get involved in if they wish. The food is exceptional and there is plenty of it, special warming plates are supplied to residents who may take a little longer to eat than others ensuring that they get to enjoy this lovely food at its best. I would have no hesitation in recommending this care home to others and over the past year I have done so on a number of occasions.

Reply from Annette Gillies, Manager at Northwood House

Thanks for the lovely feedback, it's always great to let the staff know that their hard work is appreciated. We hope that we continue to provide lots of laughter throughout the home as well as good care.


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Overall Experience  Overall Experience 4.0 out of 5

Excellent management of the service. The nurses there are excellent, as are the catering and carers. My mother is safe, cared for and about, and they have provided comfort to myself at a time when my mother could no longer care for herself. My mother only has to ask, and she gets help and assistance.
The management and nurses provide excellent communication on a regular basis, which I am extremely grateful for as I work full-time. My mother would be lost in a system of home care was it not for the excellent services from Northwood.

Reply from Annette Gillies, Manager at Northwood House

Thanks for the lovely words, we really appreciate the positive feedback. Your mother has settled in really well and we're glad that you can feel confident in her being well cared for here.


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Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. My father is in this care home currently and is really well looked after. The home is a perfect size, with twenty residents it means there is more time for one-to-one attention. My father was a very solitary person and I was concerned about how he would settle but he
is absolutely loving it, especially the entertainment and food. The staff are very helpful and always take time to speak to you. Highly recommended.

Reply from Annette Gillies, Manager at Northwood House

It's lovely to hear such positive feedback, we feel privileged to work in such a person centred environment. The size of the home makes it ideal to provide such tailored care.


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Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are outstanding. The care they provide is second to none. The manager has created around her the most fabulous team of people - each and every one of whom goes out of their way to make the residents feel cared for. I can think of nowhere I would rather my Mum be in her current
state of health than Northwood House. Thank you to everyone for making my Mum feel so special and for giving us the comfort of knowing she is so well looked after. A real home from home.

Reply from Annette Gillies, Manager at Northwood House

Thanks for the lovely review, it's a pleasure to look after your mum. The staff really appreciate the positive comments as they are fully committed to providing quality care as they would for their own family.


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Overall Experience  Overall Experience 5.0 out of 5

The manager and her team go out of their way to make my mum feel loved and a very welcome part of their fabulous community.
From dancing to wonderful afternoon teas, birthday parties and being there for her when she is feeling poorly, they are simply outstanding.
Everyone there seems to truly love
what they do and care about the residents.
I think we were truly lucky to find a place for my mum in Northwood House, and it is just wonderful to hear her laughing and chatting with the other residents.
Thank you for going the extra mile.

Reply from Annette Gillies, Manager at Northwood House

Thanks, Gillian, it's a pleasure looking after your mum and I'll make sure I pass on your lovely comments to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been living for several months in Northwood House and the care that has been given has been outstanding. The staff considers my Aunt’s needs and keep her at the centre of her care, truly person-centred care. It has been challenging for the family with the transition to 24-hour care particularly
during a pandemic but the staff and management have supported us through the journey, getting to know us and meeting our needs as much as my Aunt’s. I would have no hesitation in recommending Northwood House.

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Overall Experience  Overall Experience 5.0 out of 5

Northwood presents a very pleasant and comfortable atmosphere. Given all the challenges the staff have been heroic over the last year. Their communication has been excellent while visiting has been restricted.

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Overall Experience  Overall Experience 5.0 out of 5

My relative is very well looked after in Northwood House care home, I have always been impressed by the care she receives and is very content. The staff are very attentive to her needs and are always welcoming when we visit.

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Overall Experience  Overall Experience 4.0 out of 5

The staff are wonderful. They are always kind and attentive and have really good relationships with the residents. Northwood House has a positive and happy atmosphere where people are encouraged and engaged.

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Overall Experience  Overall Experience 5.0 out of 5

I visit my Aunt in Northwood House regularly. Staff are always friendly and welcoming. Usually, a hot drink is offered as they know I travel a fair distance. Staff display affection towards the residents and are very patient with myAunt. I feel they were particularly understanding during her settling
in period.

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Overall Experience  Overall Experience 5.0 out of 5

This is a very homely and caring home. The staff are extremely kind and very professional.
I am always made welcome when I visit and mum has settled here very well which had made a huge difference to all our lives.

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Overall Experience  Overall Experience 5.0 out of 5

I really like the food. It is beautifully cooked and there is always a choice, a good variety. I enjoy having company while I have my meal.

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Northwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Northwood House is calculated as follows: ( (76 Excellents x 5) + (5 Goods x 4) ) ÷ 81 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Northwood House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Nov 2024

How well do we support people's wellbeing? Adequate

(3)

How good is our leadership? Good

(4)

How good is our staff team? Very good

(5)

How good is our setting? Good

(4)

How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (27)

Annette

Annette Gillies

Job Title: Manager

Joined: 2012

The registered manager of Northwood House since April 2016 but previously worked as a registered nurse at Northwood since 2014. Been in employment with Northwood since 2012. Registered nurse degree and Leadership and Management qualification.


Dawn

Dawn Sanderson

Job Title: Registered Nurse

Joined: 2020

Dawn is a part-time registered nurse who joined our team in 2020. Registered nurse degree. She is one of our Infection Control champions.


Frances

Frances Byers

Job Title: Registered Nurse

Joined: 2011

Frances has worked at Northwood since 2011 as a registered nurse. She works part-time at Northwood. Has a registered nurse degree.


Becky

Becky Leaper

Job Title: Registered Nurse

Joined: 2020

Becky joined our team as a part-time nurse in 2020. Has a registered nurse degree.


Martha

Martha Ngosa

Job Title: Nurse

Joined: 2021

Martha joined our team as a full-time nurse in 2021.


Registered nurse degree with registered manager qualification.


Trudy

Trudy Hawkins

Job Title: Nurse

Joined: 2021

Trudy joined our team as a part-time nurse in 2021.


Registered nurse degree.


Chloe

Chloe Hislop

Job Title: Senior Carer

Joined: 2016

Senior care worker, who currently is finishing her 2nd year as a student nurse. Chloe has an SVQ3 qualification in Health & Social Care.


Sarah

Sarah Rattray

Job Title: Senior Carer

Joined: 2016

Senior care worker, who also covers cooking and housekeeping when needed-jack of all trades! Sarah is also finishing her 3rd year as an occupational therapist student. She has an SVQ3 qualification in Health & Social Care.


Kathy

Kathy Machon

Job Title: Senior Carer

Joined: 2017

Senior care worker who joined our team in 2017. She has an SVQ3 qualification in Health & Social Care.


Lucian

Lucian Bullas

Job Title: Cook

Joined: 2018

Lucian joined our housekeeping team in 2018 and we quickly learned his skills lay in the kitchen so is now one of our part-time cooks. Completed his Hospitality services SCQF level 5 qualification in 2019.


Mia

Mia Blakey

Job Title: Activities Coordinator/Carer

Joined: 2021

Mia joined our team during Covid in 2021 to help keep our residents active in the evening and reduce falls. She was a hairdressing apprentice at that time and quickly realised she wanted to move over to care. She is now our main activities coordinator and also a care worker. She also makes sure the residents are looking their best with their weekly hair salon experience. Mia is currently waiting on a place to start her SVQ3 due to the delay in assessors from the pandemic.


Mary

Mary Morton

Job Title: Cook/Housekeeping

Joined: 2010

Mary has been with us since 2010 as a cook, branching into housekeeping duties during the pandemic and sometimes still helping out with the odd shift when needed. She is one of the twin cooks we have working for us. She has a Scotvec in basic catering and professional cooking and an HNC in hospitality operations, plus years of experience.


Heather

Heather Johnston

Job Title: Cook/Housekeeping

Joined: 2014

Heather joined our team in 2014 as a relief cook and full-time housekeeper. Her duties mainly consist of cooking with some housekeeping shifts when required. She has followed in her twin sister Mary's footsteps by moving into the kitchen full-time. She has a City & Guilds in hospitality.


Heather

Heather Corbett

Job Title: Senior Carer

Joined: 2013

Heather has worked as a senior care worker at Northwood since 2013. She is currently nearly finished her first year as a student nurse through the Open University program. This allows her to continue working during term time at Northwood but be supported financially by the program when on placement. She is our first care worker to take advantage of this new opportunity to train to be a nurse. She has an SVQ3 qualification in Health & Social Care.


Fiona

Fiona McKenzie

Job Title: Carer

Joined: 2015

Fiona has worked at Northwood since 2015, she came to us as a full-time housekeeper but quickly showed an interest in care work. Her main role has been as a care worker for several years now. She has an SVQ3 qualification in Health & Social Care. Fiona also helps out with housekeeping shifts when required and has done some activity co-ordinator shifts where she brings her craft talents to the fore.


KellyAnn

KellyAnn McNamee

Job Title: Carer

Joined: 2020

KellyAnn joined us at Northwood in 2020 as a care worker.


She has nearly completed her SVQ3 qualification in health and social care. There was a period of delay due to the pandemic when assessments were put on hold.


Alicia

Alicia Burgher

Job Title: Carer

Joined: 2020

Alicia joined us at Northwood House in 2020. Originally working nightshift she now works dayshift as a care worker. She also is dual-trained as an activities co-ordinator. Alicia has an SVQ2 qualification in health and social care.


LynnAnn

LynnAnn Cordner

Job Title: carer

Joined: 2022

LynnAnn joined our team in 2022. She is one of our Infection Control champions. She is currently working as a care worker but looking towards starting her adult nursing next year through the Open University.


Louise

Louise Mullender

Job Title: Senior carer

Joined: 2019

Louise has been with Northwood since 2019. However, she previously worked at Northwood from 2011-2017. She took a break when having her last child. She is a senior care worker on the night shift and has an SVQ3 qualification in health & social care.


Helen

Helen Caulfield

Job Title: Carer

Joined: 1998

Helen is the longest-serving member of Northwood House staff, awarded her 25 years service certificate this year. She currently works as a care worker on the night shift. She has an SVQ3 qualification in Health & Social Care.


Kasheay

Kasheay Burgher

Job Title: Senior carer

Joined: 2018

Kasheay has worked for Northwood since 2018 as a care worker and has in the last year been promoted to a senior care worker role. She works as a night shift senior care worker. She has an SVQ3 qualification in Health & Social Care.


Sharon

Sharon Donnachie

Job Title: Carer

Joined: 2023

Sharon has joined our team at Northwood this year as a part-time care worker on the night shift. She is keen to start her SVQ qualification and is on the waiting list just now.


Fiona

Fiona Murphy

Job Title: Senior carer

Joined: 2015

Fiona has been part of the team at Northwood House since 2015. She is a senior care worker and has an SVQ3 qualification in health and social care. She also has an Irish equivalent of the same qualification.


Sharna

Sharna Graham

Job Title: Senior carer

Joined: 2020

Sharna joined Northwood in 2020 as a care worker and has progressed to a senior care worker. She is currently studying to become an adult nurse and is near the end of her 2nd year.


Shirley

Shirley Scott

Job Title: Senior carer

Joined: 2009

Shirley has worked at Northwood as a senior nightshift care worker since 2009. She has an SVQ3 qualification in health and social care and completed her professional development award.


Mary

Mary Somerville

Job Title: Cook

Joined: 2017

Mary works part-time as a relief cook for Northwood and has been with us since 2017. She has no formal cooking qualifications but has run her own restaurant in Helensburgh and works full-time for a local sheltered housing association.


Ernest

Ernest Ngosa

Job Title: carer

Joined: 2022

Ernest joined our team at Northwood in 2022 as a nightshift care worker. He is currently waiting for an assessor to start his SVQ3 in Health and Social Care.


Frequently Asked Questions about Northwood House

What types of Care is Northwood House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Northwood House provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Northwood House have?

There are 20 Single Rooms.

What are the Facilities & Services at Northwood House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northwood House to the centre of Helensburgh?

0.4 mile(s) as the crow flies, distance by road may be significantly further.