Room rates are dependent on room within care home, not on level of care required. Whilst we accept residential/nursing self-funding residents we only accept nursing, not residential, Local authority funded residents.
Visiting is open, avoiding mealtimes unless arranged with the home. Viewing is by arrangement but usually can be flexible to suit those wishing to view and in a timely fashion.
Small car park with one disabled bay for 6-7 cars
Northwood House has a Review Score of 9.6 (9.638) out of 10, based on 7 reviews in the last 2 years. Over all time Northwood House has 54 reviews.
Review from Charles M (Son of Resident) published on 4 February 2019
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5.0 out of 5
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Review from Jeanette M (Daughter of Resident) published on 31 January 2019
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5.0 out of 5
I am always
The management of the home is excellent and any issues I’ve had over the years have been dealt with quickly and efficiently by the manager. I wouldn’t hesitate to recommend this home.
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Review from Craig S (Son of Resident) published on 30 January 2019
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4.0 out of 5
Reply from Annette Gillies, Manager at Northwood House
There is a variety of menu choices, often not advertised on the main menu, tailored to the individual's tastes. Sunday is a relaxed day, with no structured activities at the residents' request, due to the high level of visitors throughout the day. However, we take on board the comments made and will discuss menus/activities at the upcoming residents meeting. It is always good to get feedback to enable us to improve our service.
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Review from Katy T (Daughter of Resident) published on 30 January 2019
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5.0 out of 5
When you enter the building, through the secure entry system, you are immediately greeted by a happy atmosphere. The staff seem happy in their work, there is laughter and an upbeat feel, there is a bustle of activity. Cleanliness is excellent and there is always something organised for residents which is on the go. This is a small intimate home, with a home from home feel. I would not hesitate to recommend this care home as being outstanding and a gem of a find.
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Review from Alan B (Son of Resident) published on 25 January 2019
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4.0 out of 5
The rooms are suitable and kept clean and tidy.
No problem in recommending the home.
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Review from M A (Daughter of Resident) published on 4 September 2018
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5.0 out of 5
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Review from Ron G (Nephew of Resident) published on 31 August 2018
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5.0 out of 5
When my Aunt was being awkward, the staff were extremely patient and caring and when she became unwell the standard of nursing care could
We live some distance from Helensburgh, therefore it was important to us that the Staff at Northwood House were always very helpful in supplying information when we phoned. Never made us feel that we were being a nuisance.
Thanks to all at Northwood House.
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Review from Jane (Daughter of Resident) published on 24 August 2018
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5.0 out of 5
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Review from Mrs Karen M (Niece of Resident) published on 24 August 2018
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5.0 out of 5
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Review from Liz (Daughter of Resident) published on 23 August 2018
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5.0 out of 5
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Review from Timothy D (Son of Resident) published on 23 August 2018
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5.0 out of 5
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Review from Jackie M (Daughter of Resident) published on 23 August 2018
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5.0 out of 5
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Review from A S (Daughter of Resident) published on 23 August 2018
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5.0 out of 5
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Review from K S (Daughter of Resident) published on 30 January 2018
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4.0 out of 5
Although it is a nursing home, Northwood felt like a country house and was more a 'family' setting. It is set in lovely grounds near Helensburgh Upper Station, when the weather is nice the residents are encouraged to go into the garden, indeed some help with 'limited gardening', there are many bird feeders too. Those who are able, are taken 'downtown' when this can be arranged. Families are encouraged to take relatives out if they wish or join them in the house. I was quite happy to know that Mum was warm and safe if there were any problems they would be seen to straight away. Mum particularly enjoyed listening to the music, but for those who like it, there is a huge TV in the sitting room!
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Review from I MA (Friend of Resident) published on 26 June 2017
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4.0 out of 5
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Review from Kenny M (Son of Resident) published on 26 June 2017
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5.0 out of 5
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Review from Fiona E (Wife of Resident) published on 23 June 2017
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5.0 out of 5
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Review from Andrew B (Nephew of Resident) published on 23 June 2017
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5.0 out of 5
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Review from R T (Son of Resident) published on 22 June 2017
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5.0 out of 5
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Review from Cathrine D (Daughter of Resident) published on 20 June 2017
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5.0 out of 5
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The Review Score of 9.6 (9.638) out of 10 for Northwood House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.938 for Northwood House is calculated as follows: ( (76 Excellents x 5) + (5 Goods x 4) ) ÷ 81 Ratings = 4.938
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Northwood House is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Nov 2024
| How well do we support people's wellbeing? |
Adequate
(3) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Manager
Joined: 2012
The registered manager of Northwood House since April 2016 but previously worked as a registered nurse at Northwood since 2014. Been in employment with Northwood since 2012. Registered nurse degree and Leadership and Management qualification.
Job Title: Registered Nurse
Joined: 2020
Dawn is a part-time registered nurse who joined our team in 2020. Registered nurse degree. She is one of our Infection Control champions.
Job Title: Registered Nurse
Joined: 2011
Frances has worked at Northwood since 2011 as a registered nurse. She works part-time at Northwood. Has a registered nurse degree.
Job Title: Registered Nurse
Joined: 2020
Becky joined our team as a part-time nurse in 2020. Has a registered nurse degree.
Job Title: Nurse
Joined: 2021
Martha joined our team as a full-time nurse in 2021.
Registered nurse degree with registered manager qualification.
Job Title: Nurse
Joined: 2021
Trudy joined our team as a part-time nurse in 2021.
Registered nurse degree.
Job Title: Senior Carer
Joined: 2016
Senior care worker, who currently is finishing her 2nd year as a student nurse. Chloe has an SVQ3 qualification in Health & Social Care.
Job Title: Senior Carer
Joined: 2016
Senior care worker, who also covers cooking and housekeeping when needed-jack of all trades! Sarah is also finishing her 3rd year as an occupational therapist student. She has an SVQ3 qualification in Health & Social Care.
Job Title: Senior Carer
Joined: 2017
Senior care worker who joined our team in 2017. She has an SVQ3 qualification in Health & Social Care.
Job Title: Cook
Joined: 2018
Lucian joined our housekeeping team in 2018 and we quickly learned his skills lay in the kitchen so is now one of our part-time cooks. Completed his Hospitality services SCQF level 5 qualification in 2019.
Job Title: Activities Coordinator/Carer
Joined: 2021
Mia joined our team during Covid in 2021 to help keep our residents active in the evening and reduce falls. She was a hairdressing apprentice at that time and quickly realised she wanted to move over to care. She is now our main activities coordinator and also a care worker. She also makes sure the residents are looking their best with their weekly hair salon experience. Mia is currently waiting on a place to start her SVQ3 due to the delay in assessors from the pandemic.
Job Title: Cook/Housekeeping
Joined: 2010
Mary has been with us since 2010 as a cook, branching into housekeeping duties during the pandemic and sometimes still helping out with the odd shift when needed. She is one of the twin cooks we have working for us. She has a Scotvec in basic catering and professional cooking and an HNC in hospitality operations, plus years of experience.
Job Title: Cook/Housekeeping
Joined: 2014
Heather joined our team in 2014 as a relief cook and full-time housekeeper. Her duties mainly consist of cooking with some housekeeping shifts when required. She has followed in her twin sister Mary's footsteps by moving into the kitchen full-time. She has a City & Guilds in hospitality.
Job Title: Senior Carer
Joined: 2013
Heather has worked as a senior care worker at Northwood since 2013. She is currently nearly finished her first year as a student nurse through the Open University program. This allows her to continue working during term time at Northwood but be supported financially by the program when on placement. She is our first care worker to take advantage of this new opportunity to train to be a nurse. She has an SVQ3 qualification in Health & Social Care.
Job Title: Carer
Joined: 2015
Fiona has worked at Northwood since 2015, she came to us as a full-time housekeeper but quickly showed an interest in care work. Her main role has been as a care worker for several years now. She has an SVQ3 qualification in Health & Social Care. Fiona also helps out with housekeeping shifts when required and has done some activity co-ordinator shifts where she brings her craft talents to the fore.
Job Title: Carer
Joined: 2020
KellyAnn joined us at Northwood in 2020 as a care worker.
She has nearly completed her SVQ3 qualification in health and social care. There was a period of delay due to the pandemic when assessments were put on hold.
Job Title: Carer
Joined: 2020
Alicia joined us at Northwood House in 2020. Originally working nightshift she now works dayshift as a care worker. She also is dual-trained as an activities co-ordinator. Alicia has an SVQ2 qualification in health and social care.
Job Title: carer
Joined: 2022
LynnAnn joined our team in 2022. She is one of our Infection Control champions. She is currently working as a care worker but looking towards starting her adult nursing next year through the Open University.
Job Title: Senior carer
Joined: 2019
Louise has been with Northwood since 2019. However, she previously worked at Northwood from 2011-2017. She took a break when having her last child. She is a senior care worker on the night shift and has an SVQ3 qualification in health & social care.
Job Title: Carer
Joined: 1998
Helen is the longest-serving member of Northwood House staff, awarded her 25 years service certificate this year. She currently works as a care worker on the night shift. She has an SVQ3 qualification in Health & Social Care.
Job Title: Senior carer
Joined: 2018
Kasheay has worked for Northwood since 2018 as a care worker and has in the last year been promoted to a senior care worker role. She works as a night shift senior care worker. She has an SVQ3 qualification in Health & Social Care.
Job Title: Carer
Joined: 2023
Sharon has joined our team at Northwood this year as a part-time care worker on the night shift. She is keen to start her SVQ qualification and is on the waiting list just now.
Job Title: Senior carer
Joined: 2015
Fiona has been part of the team at Northwood House since 2015. She is a senior care worker and has an SVQ3 qualification in health and social care. She also has an Irish equivalent of the same qualification.
Job Title: Senior carer
Joined: 2020
Sharna joined Northwood in 2020 as a care worker and has progressed to a senior care worker. She is currently studying to become an adult nurse and is near the end of her 2nd year.
Job Title: Senior carer
Joined: 2009
Shirley has worked at Northwood as a senior nightshift care worker since 2009. She has an SVQ3 qualification in health and social care and completed her professional development award.
Job Title: Cook
Joined: 2017
Mary works part-time as a relief cook for Northwood and has been with us since 2017. She has no formal cooking qualifications but has run her own restaurant in Helensburgh and works full-time for a local sheltered housing association.
Job Title: carer
Joined: 2022
Ernest joined our team at Northwood in 2022 as a nightshift care worker. He is currently waiting for an assessor to start his SVQ3 in Health and Social Care.
