Room rates are dependent on room within care home, not on level of care required. Whilst we accept residential/nursing self-funding residents we only accept nursing, not residential, Local authority funded residents.
Visiting is open, avoiding mealtimes unless arranged with the home. Viewing is by arrangement but usually can be flexible to suit those wishing to view and in a timely fashion.
Small car park with one disabled bay for 6-7 cars
Northwood House has a Review Score of 9.6 (9.638) out of 10, based on 7 reviews in the last 2 years. Over all time Northwood House has 54 reviews.
Review from Margaret T (Friend of Resident) published on 20 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Katie E (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from F S (Niece of Resident) published on 14 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from S R (Son of Resident) published on 21 March 2017
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from Iain B (Son of Resident) published on 20 March 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Catherine (Daughter of Resident) published on 17 March 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Review from P L (Friend of Resident) published on 22 December 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from David L (Son of Resident) published on 8 December 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Gillian M (Daughter of Resident) published on 13 June 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Roger R (Son of Resident) published on 13 June 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Mary (Friend of Resident) published on 17 March 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Annette Gillies, Manager at Northwood House
It's always nice to hear positive feedback from our residents' friends and family. We develop close relationships with all visitors and believe they are an integral part of our decision making process and assist us in meeting the residents' care needs.
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Value for Money
Review from David B (Son of Resident) published on 8 March 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Value for Money
Review from Alastair B (Son of Resident) published on 4 March 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Review from Allan D (Son of Resident) published on 15 February 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Annette Gillies, Nurse at Northwood House
It is always nice to get positive feedback from our residents and their family. We work hard to maintain the family atmosphere of the home and respect each residents' individuality.
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The Review Score of 9.6 (9.638) out of 10 for Northwood House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.938 for Northwood House is calculated as follows: ( (76 Excellents x 5) + (5 Goods x 4) ) ÷ 81 Ratings = 4.938
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Northwood House is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Nov 2024
| How well do we support people's wellbeing? |
Adequate
(3) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Manager
Joined: 2012
The registered manager of Northwood House since April 2016 but previously worked as a registered nurse at Northwood since 2014. Been in employment with Northwood since 2012. Registered nurse degree and Leadership and Management qualification.
Job Title: Registered Nurse
Joined: 2020
Dawn is a part-time registered nurse who joined our team in 2020. Registered nurse degree. She is one of our Infection Control champions.
Job Title: Registered Nurse
Joined: 2011
Frances has worked at Northwood since 2011 as a registered nurse. She works part-time at Northwood. Has a registered nurse degree.
Job Title: Registered Nurse
Joined: 2020
Becky joined our team as a part-time nurse in 2020. Has a registered nurse degree.
Job Title: Nurse
Joined: 2021
Martha joined our team as a full-time nurse in 2021.
Registered nurse degree with registered manager qualification.
Job Title: Nurse
Joined: 2021
Trudy joined our team as a part-time nurse in 2021.
Registered nurse degree.
Job Title: Senior Carer
Joined: 2016
Senior care worker, who currently is finishing her 2nd year as a student nurse. Chloe has an SVQ3 qualification in Health & Social Care.
Job Title: Senior Carer
Joined: 2016
Senior care worker, who also covers cooking and housekeeping when needed-jack of all trades! Sarah is also finishing her 3rd year as an occupational therapist student. She has an SVQ3 qualification in Health & Social Care.
Job Title: Senior Carer
Joined: 2017
Senior care worker who joined our team in 2017. She has an SVQ3 qualification in Health & Social Care.
Job Title: Cook
Joined: 2018
Lucian joined our housekeeping team in 2018 and we quickly learned his skills lay in the kitchen so is now one of our part-time cooks. Completed his Hospitality services SCQF level 5 qualification in 2019.
Job Title: Activities Coordinator/Carer
Joined: 2021
Mia joined our team during Covid in 2021 to help keep our residents active in the evening and reduce falls. She was a hairdressing apprentice at that time and quickly realised she wanted to move over to care. She is now our main activities coordinator and also a care worker. She also makes sure the residents are looking their best with their weekly hair salon experience. Mia is currently waiting on a place to start her SVQ3 due to the delay in assessors from the pandemic.
Job Title: Cook/Housekeeping
Joined: 2010
Mary has been with us since 2010 as a cook, branching into housekeeping duties during the pandemic and sometimes still helping out with the odd shift when needed. She is one of the twin cooks we have working for us. She has a Scotvec in basic catering and professional cooking and an HNC in hospitality operations, plus years of experience.
Job Title: Cook/Housekeeping
Joined: 2014
Heather joined our team in 2014 as a relief cook and full-time housekeeper. Her duties mainly consist of cooking with some housekeeping shifts when required. She has followed in her twin sister Mary's footsteps by moving into the kitchen full-time. She has a City & Guilds in hospitality.
Job Title: Senior Carer
Joined: 2013
Heather has worked as a senior care worker at Northwood since 2013. She is currently nearly finished her first year as a student nurse through the Open University program. This allows her to continue working during term time at Northwood but be supported financially by the program when on placement. She is our first care worker to take advantage of this new opportunity to train to be a nurse. She has an SVQ3 qualification in Health & Social Care.
Job Title: Carer
Joined: 2015
Fiona has worked at Northwood since 2015, she came to us as a full-time housekeeper but quickly showed an interest in care work. Her main role has been as a care worker for several years now. She has an SVQ3 qualification in Health & Social Care. Fiona also helps out with housekeeping shifts when required and has done some activity co-ordinator shifts where she brings her craft talents to the fore.
Job Title: Carer
Joined: 2020
KellyAnn joined us at Northwood in 2020 as a care worker.
She has nearly completed her SVQ3 qualification in health and social care. There was a period of delay due to the pandemic when assessments were put on hold.
Job Title: Carer
Joined: 2020
Alicia joined us at Northwood House in 2020. Originally working nightshift she now works dayshift as a care worker. She also is dual-trained as an activities co-ordinator. Alicia has an SVQ2 qualification in health and social care.
Job Title: carer
Joined: 2022
LynnAnn joined our team in 2022. She is one of our Infection Control champions. She is currently working as a care worker but looking towards starting her adult nursing next year through the Open University.
Job Title: Senior carer
Joined: 2019
Louise has been with Northwood since 2019. However, she previously worked at Northwood from 2011-2017. She took a break when having her last child. She is a senior care worker on the night shift and has an SVQ3 qualification in health & social care.
Job Title: Carer
Joined: 1998
Helen is the longest-serving member of Northwood House staff, awarded her 25 years service certificate this year. She currently works as a care worker on the night shift. She has an SVQ3 qualification in Health & Social Care.
Job Title: Senior carer
Joined: 2018
Kasheay has worked for Northwood since 2018 as a care worker and has in the last year been promoted to a senior care worker role. She works as a night shift senior care worker. She has an SVQ3 qualification in Health & Social Care.
Job Title: Carer
Joined: 2023
Sharon has joined our team at Northwood this year as a part-time care worker on the night shift. She is keen to start her SVQ qualification and is on the waiting list just now.
Job Title: Senior carer
Joined: 2015
Fiona has been part of the team at Northwood House since 2015. She is a senior care worker and has an SVQ3 qualification in health and social care. She also has an Irish equivalent of the same qualification.
Job Title: Senior carer
Joined: 2020
Sharna joined Northwood in 2020 as a care worker and has progressed to a senior care worker. She is currently studying to become an adult nurse and is near the end of her 2nd year.
Job Title: Senior carer
Joined: 2009
Shirley has worked at Northwood as a senior nightshift care worker since 2009. She has an SVQ3 qualification in health and social care and completed her professional development award.
Job Title: Cook
Joined: 2017
Mary works part-time as a relief cook for Northwood and has been with us since 2017. She has no formal cooking qualifications but has run her own restaurant in Helensburgh and works full-time for a local sheltered housing association.
Job Title: carer
Joined: 2022
Ernest joined our team at Northwood in 2022 as a nightshift care worker. He is currently waiting for an assessor to start his SVQ3 in Health and Social Care.
