Alt-Na-Craig House Care Home

215 Lyle Road, Greenock PA16 7XT
Submit a Review
9.7 28 Reviews
  • Alt-Na-Craig House Care Home, Greenock
Alt-Na-Craig House care home is in Inverclyde and gives residents a relaxed and comfortable home in a grand Victorian mansion. The home is designed to promote small group living by providing accommodation for 53 residents.

Although equipped with every modern comfort Alt Na Craig House retains an air of unhurried tranquillity with a welcoming atmosphere and a sense of family that ensures that residents feel relaxed and at home.

To make guests feel truly at ease requires dedicated staff. The home has a team of staff who have an intuitive understanding of Alt Na Craig' s tradition of care, compassion and hospitality.

While staying at the home residents will enjoy stunning views of the Firth of Clyde and countryside beyond. From the moment they walk through the door they will find a very warm welcome.

The aim is to welcome everyone into the home, both family and friends and Alt Na Craig House will try to make the transition into the home as welcoming as possible and hop that residents find it a happy and enjoyable place to stay.

The care home's lounge bar has proved to be a huge success in encouraging people to relax and socialise. This is a wonderful setting for in-house entertainment, birthday parties and recreational activities.

Show Alt-Na-Craig House Care Home on the Map

Care Provided by Alt-Na-Craig House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Houston (Manager)
  • Admission Criteria
    • Premier home for both private and local authority residents.
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (45)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Alt-Na-Craig House Care Home

  • Fee structures will be discussed on an individual basis.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcomed to Alt-Na-Craig House Care Home


  • Parking

  • Dedicated car park and on street parking close to the home.


Alt-Na-Craig House Care Home Reviews (28)

Total of 28, showing 1-20
9.7

Alt-Na-Craig House Care Home has a Review Score of 9.7 (9.673) out of 10, based on 14 reviews in the last 2 years. Over all time Alt-Na-Craig House Care Home has 28 reviews.

Overall Experience

  • 20
  • 8
  • 0
  • 0
  • 0

Date Published

28
0
4
14
14

Review from C M (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When Mum first arrived at the care home, management, and staff were brilliant at helping her to settle in and continue to provide excellent care and are always available if I need to discuss any concerns l have about Mum.

Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home

Thank you so much for taking the time to share your experience at Alt-Na-Craig House Care Home. We are delighted to hear that your mum has received excellent care and support from our management and staff. We take great pride in providing the best care for your mum and all our residents. Your kind words mean a lot to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K L (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mother was transferred from hospital to Alt-Na-Craig Nursing Home as a transition between hospital and a return to her home. The period of rehabilitation and respite was very successful and the care she received from all staff enabled her to return home as planned. The nursing home was clean
and bright and the staff were polite, friendly and attentive. I was also impressed with how well the managers communicated with me on her progress. The lead nurse was in regular contact with my mother's GP surgery and kept me updated on all medical issues.

Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home

Thank you so much for taking the time to share your experience of Alt-Na-Craig House Care Home. We are delighted to hear that your mother's rehabilitation and respite were successful and that she received attentive and friendly care from all the staff. It's wonderful to know that you found the communication with the managers and the lead nurse to be impressive and effective in keeping you updated on your mother's progress. We appreciate your feedback and we're glad to have been able to support your mother during her stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise M (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved dad was a resident in Alt-Na-Craig for just over 2 years. The love, care, dignity and respect he received here by the fantastic "Alt-Na Angels" was absolutely second to none. He loved Alt-Na and each and every single member of staff, as did I. They became a second family to us both and made
the last 2 years so special for Dad. We enjoyed our trips to a local town when we went, but most of all he loved watching movies with myself in his room each and every day. Nothing was ever too much to ask and the staff met his every need. He always looked forward to his meals as he loved his food. Unfortunately due to his stroke everything had to be puried, this didn't stop him enjoying the fantastic meals the chefs cooked every day though, especially the desserts he loved! Sadly my beloved dad passed 4 weeks ago peacefully in Alt-Na. I take my hat off to the manager and each and every one of the staff for making Alt-na-Craig one of the best, if not the best care home in the area.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

Thank you so very much for taking the time to write such a kind and heartfelt review at this difficult time for you. Our deepest condolences. Your Dad is greatly missed by us all here at Alt-Na-Craig House Care Home, it was our great privilege to care for him. Your words mean a lot to us and we will make sure to pass them on to all the "Alt-Na Angels"!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lydia A (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living overseas, the decision to put my mum in care as she has Alzheimer's, was not an easy one but my visits to Alt-Na-Craig to assist my mum in settling in, reassured me I had chosen the best care home for her. The staff are caring and compassionate and take the time to discuss any concerns they may
have about her welfare. I call from overseas on a weekly basis to chat with Mum and she’s so settled and happy and now even enjoys participating in the activities at the home. She’s gained weight since being there thanks to regular healthy meals and snacks. I feel confident that she’s being well cared for.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

Thank you so much for taking the time to share your experience with Alt-Na-Craig House Care Home. We understand how difficult it can be to make the decision to place a loved one in care, especially when living overseas. We are delighted to hear that your visits to assist your mum in settling in reassured you that you had chosen the best care home for her. Our staff takes great pride in providing compassionate and personalised care and it's heartwarming to hear that your mum is settled, happy, and enjoying the activities at the home. We are committed to providing nutritious meals and snacks and we're glad to hear that your mum has gained weight and is thriving in our care. Your confidence in the quality of care your mum is receiving means a lot to us. Thank you for choosing Alt-Na-Craig House Care Home and please know that we are here for you and your mum every step of the way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Friend of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and erstwhile client has recently moved into Alt-Na-Craig Glenfield. He has previously resided there on a couple of occasions for respite care and when he recently had a fall at home he was delighted to be able to leave the hospital and take up permanent residence in Glenfield.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

Thank you for your review, it is always great to receive feedback. Much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan I (Son of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Alt Na Craig care home for nearly a year now. Sadly I had to eventually sell my mother's home, where I had been living as well, in Scotland and I moved back to England. However, having seen how well the staff cared for my mother I decided to keep her there. Some members
of staff formed a very close bond with Mum, and she has always seemed very happy to be there. Since I moved away the care home has kept me well informed of Mum's situation and particularly with regard to any medical issues. Whilst she does spend a lot of time in her room she does go on some of the outings arranged by the home and enjoys visits by friends and family. Having visited several care homes in the west of Scotland and England I would certainly have no hesitation in recommending this care home.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

Thank you so much for sharing your positive experience with Alt-Na-Craig House Care Home. We are so glad to hear that your mother has been receiving great care from our staff. It is heartwarming to know that your mother has formed close bonds with some of our members of staff, and that she is happy to be here. We understand how important it is to keep family members informed, and we are pleased to hear that you have been kept up to date with your mother's situation and any medical issues. It is wonderful to hear that your mother has been able to enjoy the outings arranged by the home and visits from friends and family. Thank you for recommending Alt-Na-Craig House Care Home. We are committed to providing the best possible care for all our residents, and it means a lot to us to know that we have made a positive difference in your mother's life.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley D (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like a huge weight has been lifted since my mum has resided at Alt-Na-Craig. Mum has a new lease of life and is having a great time, which fills us all with such joy. She is well looked after, and anything is caught very quickly and treated. She’s eating well and making friends, which is giving
her family time to step back and breathe. Can’t thank the staff enough.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

It's wonderful to hear that your mum is doing so well at Alt-Na-Craig House Care Home and that she's having a great time. It's always heartwarming to know that our loved ones are in good hands and are being taken care of properly. The fact that she's making friends and eating well is a sign that she's happily adjusted to her environment. We are glad to hear that your family is getting some well-deserved rest knowing that your mum is in the best possible care. The staff at Alt-Na-Craig all appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Erin H (Granddaughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granda and his family decided that due to his health deteriorating he was no longer well enough to go home and becoming a resident at Alt Na Craig House was the next best thing.
My granda was only at the home for a short time before he passed away but in the time he was there, he received excellent
care from all the staff and in the last few weeks of his life he was bright and settled with the decision he had made.
In the last few days, all the staff treated my granda with dignity and respected the wishes that he had discussed with his family. Being part of a big family, there was always someone with him in his last few days, the staff made the family feel welcome and offered refreshments not feeling they were in the way.
My auntie described it well as feeling like coming to visit my granda in his own home only bigger.
Thank you to all the staff at Alt Na Craig House you made a very sad time bearable.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

Thank you so much for taking time to write such a wonderful review for us here at Alt-Na-Craig House Care Home. We are so sorry for your loss but heartened to hear that we were able to make those dark days brighter, with the care that your Granda, and also you and your extended family experienced here at Alt-Na-Craig House Care Home. With thanks from all the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan C (Son of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very positive experience with all staff making Mum's last weeks and months more bearable. The staff were all excellent and Mum and my sister both had a very positive experience.
I would still like to praise two members of staff, in particular.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

We appreciate your kind words and are thrilled to hear that you had a positive experience at Alt-Na-Craig House Care Home, albeit during a very difficult time for you.
Knowing that all loved ones are well taken care of during their last weeks and months is of utmost importance to us and we are glad to hear that your mum and sister had a positive experience with our staff. We take pride in our team of professionals who are dedicated to providing the highest quality care to our residents and it's always wonderful to hear that their hard work and dedication are being recognised.
Thank you again for choosing Alt-Na-Craig House Care Home and for sharing your experience with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wilma M (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find everyone friendly and helpful and they all know the residents well. They were very helpful for my mum to get another room once they knew her phobia they gave her a choice of rooms. They asked a man to change rooms with her.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

We are grateful for the time you took to share your valuable experience with us at Alt-Na-Craig House Care Home. Your feedback is highly appreciated and serves as an important tool for us to continuously enhance the quality of our services. We are committed to providing the best possible care for our residents and your input helps us to achieve this goal. Thank you for your contribution in helping us improve our standards and making our care home a better place for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D I (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and attentive staff.
Generally very clean and pleasant environment.
Good facilities for the general wellness of residents, i.e. hairdresser and podiatrist.
Although I have not been directly involved, I believe that the activities and outings are well-organised and offer residents different
opportunities and experiences.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

We are grateful for the time you took to share your valuable experience with us at Alt-Na-Craig House Care Home. Your feedback is highly appreciated and serves as an important tool for us to continuously enhance the quality of our services. We are committed to providing the best possible care for our residents, and your input helps us to achieve this goal. Thank you for your contribution in helping us improve our standards and making our care home a better place for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise M (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are incredible and management listen to both the residents and the family. Any time we have noticed our mum being slightly out of sorts the staff have listened and assessed what to do. Staff always have a 'hello' for you and the home feels cheery.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

Thank you for taking the time to provide us with such a wonderful review of Alt-Na-Craig House Care Home. It is our great privilege to care for your mum as indeed it is for all our residents. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We are thrilled to hear that you find our management team receptive, our friendly care staff to be incredible and the care home "cheery".


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyndsay C (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so well looked after and is very comfortable at Alt-Na-Craig House. She is always involved in activities and outings and enjoys being well fed and given cups of tea with home baking.
We are all so grateful that she is being kept safe and well. All the staff are friendly and helpful.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

We express our sincere gratitude for taking the time to review Alt-Na-Craig House Care Home. Your feedback means a lot to us as it helps us to improve our services and provide the best possible care for our residents. We are delighted that your mum enjoys our delicious home-baking and freshly cooked meals. We take great pride in providing nutritious and tasty meals that suit our resident's dietary needs and preferences. We are also thrilled that she enjoys our expansive activities programme and outings as our team works hard to create a fun and engaging environment for all our residents. Thank you once again for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison W (Niece of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t rate the staff at Alt-Na-Craig House highly enough, the care my aunt received was second to none. I wouldn’t hesitate to recommend it to anyone looking for a care home for a friend or relative.
Thanks again for caring.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

We would like to express our sincerest gratitude to you for taking the time to write such a glowing review about Alt-Na-Craig House Care Home. It brings us immense joy to know that you feel able to give us your recommendation. It was our great privilege to care for your aunt, as it is for all our residents. At Alt-Na-Craig House Care Home we always strive to provide the best possible experience for everyone in our care. Your kind words are a testament to our hard work and dedication to our residents' well-being.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Son of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Alt-Na-Craig for around a year and a half. I am delighted with the care she has received. The carers are knowledgeable and are very patient and kind to Mum. Whenever there is an issue concerning my mum, the nurse is always prompt in informing me of the problem and reassuring
me that it will be resolved.

Reply from Sharon Houston, Home Manager at Alt-Na-Craig House Care Home

What a wonderful review to receive! Thank you most sincerely for your kind words and five stars, which will be shared with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon T (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in the home for a week and all staff have been amazing and helped so much to make my mum feel at home and settle in. Activities are so good, keep the residents busy, exactly what my mum needs. So far cannot fault Alt-Na-Craig.

Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home

Thank you so much for taking the time to review Alt-Na-Craig House Care Home. It is our great privilege to care for all of our residents and believe in living life to the fullest. We like to ensure all residents make the most of our home and reading your positive review is so encouraging - thank you again!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is treated with courtesy and good manners. Nursing attention is good and 24/7 staff presence is a huge relief to the extended family. I believe that the food choices could be more suitable for the elderly (spicy foods, chunky meat difficult). The basic room furniture has not been restored
since Mum's return from hospital 6-8 weeks ago. Broken tie-backs and broken blind still not fixed.

Reply from Sharon Houston, Care Home Manager at Alt-Na-Craig House Care Home

Thank you so much for your review, all feedback is greatly appreciated and valued by us. We are delighted to read all your positive comments and are pleased to inform you the blinds are now fixed and the new tie back is due for delivery this week. We would also like to reassure you that our Chefs have had specialised training regarding textures and specific diet types. Alternative food choices are also always available. We have an open door policy and would be delighted to chat with you at any time. With grateful thanks from the Alt-Na-Craig House Care Home Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark M (Grandson of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My gran has settled into Alt-Na-Craig House very well, and the staff are very friendly. They make all of the family feel very welcome when visiting.

Reply from Sharon Horler, Care Home Manager at Alt-Na-Craig House Care Home

Thank you very much for taking the time to review Alt-Na-Craig House; it is much appreciated by us all. We are delighted your gran has settled in so quickly, as the ongoing happiness, comfort and well-being of our residents is a key priority. With thanks from the Alt-Na-Craig House Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet G (Sister of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review went well, in-depth with relevant questions asked. The resident and family members present. Some actions agreed with care home staff - awaiting answers. However feedback from care home staff - actions being addressed. Resident and family members comfortable with the review.

Reply from Sharon Horler, Care Home Manager at Alt-Na-Craig House Care Home

Thank you so much for taking the time to write a review and for your star ratings, both of which are greatly appreciated by us all. From the Alt-Na-Craig House Care Home Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Scott B (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very positive. My mother is comfortable and content and is receiving a high quality of care and attention.

Reply from Sharon Horler, Care Home Manager at Alt-Na-Craig House Care Home

Thank you so much for your glowing review and many five stars! It is greatly appreciated. Our aim is always to provide the highest standards of care here at Alt-Na-Craig House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Alt-Na-Craig House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Alt-Na-Craig House Care Home is calculated as follows: ( (118 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 165 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alt-Na-Craig House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 31 Oct 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Sharon

Sharon Houston

Job Title: Manager

Joined: 2005

Sharon is the manager at Alt-Na-Craig House, having previously worked as the Deputy Manager. She has worked within the care home for over 16 years as a Staff Nurse and Clinical Lead before taking on the management roles. Sharon has a wealth of experience within the care home sector.


Cat

Cat McIntosh

Job Title: Staff Nurse

Cat has worked in Alt Na Craig for a number of years with a break in between. She has recently returned with a wealth of the private sector experience with her. Cat is very knowledgeable in the care home sector, resident care needs and is extremely passionate about persona centred care for each of the resident that she supports.


Thomas

Thomas Smillie

Job Title: Head Chef

Tom has provided his culinary experience to the residents of Alt Na Craig for a number of years. He is very passionate about nutrition in the elderly and prides himself in keeping up to date with residents likes, dislikes and preferences.


Mary

Mary McKinnon

Job Title: Housekeeping Supervisor

Mary has worked in Alt Na Craig for a number of years. She prides herself on managing both housekeeping and laundry facilities within the home. Mary oversee the infection control processes by ways of quality assurance to ensure a high quality of cleanliness is within the care home.


Frequently Asked Questions about Alt-Na-Craig House Care Home

What types of Care is Alt-Na-Craig House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alt-Na-Craig House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Alt-Na-Craig House Care Home have?

There are 47 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Alt-Na-Craig House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alt-Na-Craig House Care Home to the centre of Greenock?

1.3 mile(s) as the crow flies, distance by road may be significantly further.