Alt-Na-Craig House Care Home

215 Lyle Road, Greenock PA16 7XT
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9.7 28 Reviews
  • Alt-Na-Craig House Care Home, Greenock
Alt-Na-Craig House care home is in Inverclyde and gives residents a relaxed and comfortable home in a grand Victorian mansion. The home is designed to promote small group living by providing accommodation for 53 residents.

Although equipped with every modern comfort Alt Na Craig House retains an air of unhurried tranquillity with a welcoming atmosphere and a sense of family that ensures that residents feel relaxed and at home.

To make guests feel truly at ease requires dedicated staff. The home has a team of staff who have an intuitive understanding of Alt Na Craig' s tradition of care, compassion and hospitality.

While staying at the home residents will enjoy stunning views of the Firth of Clyde and countryside beyond. From the moment they walk through the door they will find a very warm welcome.

The aim is to welcome everyone into the home, both family and friends and Alt Na Craig House will try to make the transition into the home as welcoming as possible and hop that residents find it a happy and enjoyable place to stay.

The care home's lounge bar has proved to be a huge success in encouraging people to relax and socialise. This is a wonderful setting for in-house entertainment, birthday parties and recreational activities.

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Care Provided by Alt-Na-Craig House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Houston (Manager)
  • Admission Criteria
    • Premier home for both private and local authority residents.
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (45)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Alt-Na-Craig House Care Home

  • Fee structures will be discussed on an individual basis.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcomed to Alt-Na-Craig House Care Home


  • Parking

  • Dedicated car park and on street parking close to the home.


Alt-Na-Craig House Care Home Reviews (28)

Total of 28, showing 21-28
9.7

Alt-Na-Craig House Care Home has a Review Score of 9.7 (9.673) out of 10, based on 14 reviews in the last 2 years. Over all time Alt-Na-Craig House Care Home has 28 reviews.

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Review from Claire M (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed and Alt-Na-Craig House for 4 years. I cannot fault the care my dad was given. He loved the carers as they always had time to chat to him. If there were ever any issues they were dealt with promptly and efficiently. My dad was always shown privacy, dignity, and respect his whole time at
Alt-Na-Craig House. Thank you to all the team.

Reply from Sharon Horler, Care Home Manager at Alt-Na-Craig House Care Home

What a heartwarming and kind review. Thank you. It was our great pleasure and privilege to care for your dad and indeed for all our residents. With grateful thanks.


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Review from Fraser H (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident in Alt-Na-Craig for 16 years. She was extremely happy and well cared for. She had a lovely room with a beautiful view. The place was well run and professionally excellent. But the most important thing to us was the staff. They treated mum with such care and consideration. They
are friendly and kind to both residents and family and friends. We are all extremely grateful to them all.

Reply from Sharon Horler, Care Home Manager at Alt-Na-Craig House Care Home

Thank you so very much for your kind and glowing review along with your five-star ratings. These are greatly appreciated by us all. It is so gratifying to know that our aim of providing ongoing happiness, comfort, and well-being was so fully met. Thanks from all at Alt-Na-Craig House.


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Review from Ann Marie C (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Alt-Na-Craig for 3 years and we have never had any problems. The staff have always been very kind and helpful. Throughout lockdown, the staff used a video link to let my mum see me. The only problem I have experienced is with Mum's food, she has problems swallowing and all the food
tastes the same. Apart from that, I am happy with the way things are with my mum's care.

Reply from Sharon Horler, Care Home Manager at Alt-Na-Craig House Care Home

Thank you so much for taking the time to post a review for us and for your kind comments and feedback. Our chefs have just been on IDDSI training which included different soft/puree diet types. We have purchased new equipment and are now trialling new recipes to make these special meals more appetising. With thanks from all at Alt-Na-Craig.


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Review from Rosalyn R (Daughter-in-law of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Alt-Na-Craig House for almost 2 years now. I wanted to complete this review to show our appreciation for the wonderful care she receives. The staff are kind, dedicated and hard-working. My mother-in-law was ill in January with a chest infection and thanks to the
staff has made a full recovery. We simply cannot thank them enough.

Reply from Sharon, Manager at Alt-Na-Craig House Care Home

Thank you for your review. Myself and all the staff appreciate you taking the time to leave these lovely comments.


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Review from Christine C (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home going into lockdown in early 2020 was a huge worry because my mother had been used to regular visits and phone calls, and I knew that the sudden withdrawal of that physical contact was going to be hard for her to take. With the Home Manager’s consent, I swiftly moved to have mum furnished with
an iPhone in her room, and with a view from her bedroom to the garden, I knew that with support from the staff, I could stand in the garden every day and speak to mum on the phone. She would be able to see me whilst chatting, and moreover, I would be able to see her and be able to note any decline. The Manager and her team have been so accommodating, and despite heavy workloads and without complaint, have facilitated those incoming calls daily. I cannot speak highly enough of the personnel team at Alt-Na-Craig House, and I believe that their assistance, patience, and understanding, have allowed my elderly mum to get through the last year feeling supported both physically and mentally.

Reply from Kathleen Strachan, Regional Manager at Alt-Na-Craig House Care Home

Thank you for your lovely review. Your comments are greatly appreciated and will be shared with all the team.


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Review from S G (Son of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having no experience of dealing with care homes I was anxious and upset at my dad being there, but the staff have done a great job of making my dad happy and safe. He can be quite a challenge with having dementia and poor mobility. I am happy knowing he is safe and happy there. He recently told me he
likes it there.

Reply from Kathleen Strachan, Regional Manager at Alt-Na-Craig House Care Home

Thank you for sharing this review. It is greatly appreciated and will be shared with all the team.


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Review from Pearl B (Daughter-in-law of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Alt-Na-Craig for around 3 years, I have never had any problem with any of the staff. Everyone is very helpful, anytime we ask anything about how her care is, they answer all our questions. They all look after everyone so well.

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Review from Maureen C (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very stressful time for the family when it was clear that mum would no longer be able to be cared for from home. However, since the day my mum was admitted to Alt-Na-Craig she has been treated with the kindness and knowledge that we could never give her at home. The care she receives there
far exceeds our expectation. She is treated as a much-loved member of a family ie. the residents of the home. She is treated with love and all her needs are not just met but anticipated. We have no concerns regarding her care whatsoever.

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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Alt-Na-Craig House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Alt-Na-Craig House Care Home is calculated as follows: ( (118 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 165 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alt-Na-Craig House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 31 Oct 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Sharon

Sharon Houston

Job Title: Manager

Joined: 2005

Sharon is the manager at Alt-Na-Craig House, having previously worked as the Deputy Manager. She has worked within the care home for over 16 years as a Staff Nurse and Clinical Lead before taking on the management roles. Sharon has a wealth of experience within the care home sector.


Cat

Cat McIntosh

Job Title: Staff Nurse

Cat has worked in Alt Na Craig for a number of years with a break in between. She has recently returned with a wealth of the private sector experience with her. Cat is very knowledgeable in the care home sector, resident care needs and is extremely passionate about persona centred care for each of the resident that she supports.


Thomas

Thomas Smillie

Job Title: Head Chef

Tom has provided his culinary experience to the residents of Alt Na Craig for a number of years. He is very passionate about nutrition in the elderly and prides himself in keeping up to date with residents likes, dislikes and preferences.


Mary

Mary McKinnon

Job Title: Housekeeping Supervisor

Mary has worked in Alt Na Craig for a number of years. She prides herself on managing both housekeeping and laundry facilities within the home. Mary oversee the infection control processes by ways of quality assurance to ensure a high quality of cleanliness is within the care home.