Kincaid House

Oakfield Terrace, Greenock PA15 2AH
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9.6 47 Reviews
  • Kincaid House, Greenock
Kincaid House is located within one of the finest locations in Inverclyde, with stunning views of the river Clyde and the mountains beyond.

The home was completed in January 2009 and the state-of-the-art residence exceeds all current care standards.

Accommodation comprises single-occupancy rooms, all with full en-suite showering facilities.

Although Kincaid House is a larger home, it is divided into three smaller units. All of these have an informal, warm and welcoming atmosphere. It even has a dedicated unit for people living with dementia.

Care packages are tailored to the individual to meet their own particular needs, and families are involved in decision making.

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Care Provided by Kincaid House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Gardner (Home Manager)
  • Admission Criteria
    • Private and Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Kincaid House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,563
    • Self-Funded Residential Dementia Care from £1,563
    • Self-Funded Nursing Care from £1,563
    • Self-Funded Nursing Dementia Care from £1,561
    • RESPITE Self-Funded Residential Care from £1,563
    • RESPITE Self-Funded Residential Dementia Care from £1,563
    • RESPITE Self-Funded Nursing Care from £1,563
    • RESPITE Self-Funded Nursing Dementia Care from £1,563

  • Please enquire for the latest pricing.
  • (these prices are only a guideline, please contact Kincaid House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visits from families and friends. The home welcomes visits from pets, such as dogs. All visitors need to sign in for Fire Safety.


  • Parking

  • Parking at the front of the building.


Kincaid House Reviews (47)

Total of 47, showing 1-20
9.6

Kincaid House has a Review Score of 9.6 (9.582) out of 10, based on 21 reviews in the last 2 years. Over all time Kincaid House has 47 reviews.

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Review from David F (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

No real problems with kincaid other than numerous brand new clothing items going missing despite being labelled.
I object to being charged for labelling I feel this should be free.
Have been phoned evening before regarding father's medical appointments to see if I could accompany, far to short notice.
Father's
personal hygiene could improve plus clothing cleanliness although I know my father can be difficult.

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Review from Andrew M (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff in great surroundings plenty of activities always something going on I know my mum is exceptionally well looked after! Always staff going round with fresh cakes tea etc and meals all through the day! Wouldn't have my mum anywhere else.

Reply from Cameron, Kincaid House Care Home at Kincaid House

Thank you for your lovely review. It's fantastic to hear that your mum is so well cared for and that you feel confident in her being at Kincaid House. We take great pride in creating a warm and engaging environment, with plenty of activities and personal touches to make every day enjoyable. It's wonderful to know that the home baking, fresh tea, and quality meals are appreciated too! Your kind words mean a lot to our team, and we're delighted that you wouldn't want your mum anywhere else. If there's ever anything more we can do, please let us know.


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Review from William F (Brother of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended my brother regularly at KINCAID HOUSE. I see how happy and contented he is. Every thing I have said is accurate. Every one at Kincaid are so friendly and attentive. I feel he is in a better place now. Thank you and everyone involved at KINCAID HOUSE.

Reply from Cameron, Kincaid House Care Home at Kincaid House

Thank you for sharing your kind words about Kincaid House. It's truly heartwarming to hear how happy and content your brother is, and knowing that you feel he is in the right place means so much to us. Our team is dedicated to providing a warm, welcoming, and supportive environment for all our residents, and we're so pleased that this has been your experience. Your gratitude will be passed on to everyone involved in his care. If there's ever anything we can do to support you or your brother further, please don't hesitate to reach out.


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Review from Mary M (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Kincaid House for approx a year, when I visited she was always clean and tidy. The staff were very attentive and my mother was happy and content, her room was nice and she had a lovely view. The staff were kind and compassionate and made visitors welcome.

Reply from Cameron, Kincaid House Representative at Kincaid House

Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear that your mother felt happy and content during her time at Kincaid House. Ensuring our residents feel comfortable and well-cared for is always our top priority, and it means so much to know that our team's attentiveness and compassion made a positive impact on both your mother and your visits. We're also glad you found her room and its lovely view to be a comforting part of her stay. Creating a welcoming environment for residents and their families is at the heart of what we do, and we truly appreciate your recognition of our team's efforts. Thank you again for your kind review. Your feedback inspires us to continue providing the highest standard of care. Take Care.


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Review from Gillian O (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Kincaid House for a few months. I have been really impressed with the care they provide. My mum is being well looked after. The staff and management are amazing. Kincaid met all of my mum's needs. She has settled really well and has friends and a social life. Family are saying she's
like a new person.

Reply from Cameron, Meallmore at Kincaid House

Thank you so much for your heartfelt review. We're delighted to hear that your mum is thriving at Kincaid House. Our dedicated colleagues and management strive to provide the best care possible, and it's wonderful to know that your mum has settled in well and made friends. Seeing her happy and enjoying a vibrant social life is exactly what we aim for. Your kind words mean a lot to us, and we're honoured to be a part of you and your mum's journey.


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Review from Jim C (Son of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good update on the situation. Catered all aspects of care. Anything we needed to know, we were informed about. Feel that this is a good place for my mother, meeting her needs.

Reply from Cameron, Meallmore Head Office at Kincaid House

Hello Jim. Thank you for your kind review of Kincaid House. We're glad to hear that you feel well-informed and that all aspects of your mother's care are being met. Your feedback means a lot to us as we strive to provide the best possible environment for our residents. Please don't hesitate to reach out if you have any further questions or need assistance.


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Review from M B (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only been in Kincaid House since September 2023 and has settled in very well, the staff and activities have been excellent for her. She has even made a couple of nice friendships with some of the other residents. Since my mum moving in, up to now, as a family, we have had no major problems
and hope this will continue to be the case.

Reply from Cameron, Care Home Representative at Kincaid House

Thank you for sharing your positive experience with Kincaid House. We are delighted to hear that your mum has settled in well and is enjoying the excellent care and activities provided. It's wonderful to know she has formed new friendships with other residents. We are committed to maintaining the highest standard of care and support that your family has experienced. Should you have any concerns, please do not hesitate to reach out.


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Review from Margaret M (Sister of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother has received excellent care from all of the staff, they treat him with care and dignity, even on his grumpier days with great humour. The staff are highly approachable and helpful with any concerns we may have. Everyone from the chef, hairdresser, cleaning staff, admin nurses and managers,
with a special call to the daily carers who go that extra mile, are just wonderful.

Reply from Cameron, Care Home Representative at Kincaid House

Thank you so much for taking the time to share your kind words about the care your brother receives at Kincaid House. It warms our hearts to hear that our staff have been providing excellent care and treating him with the respect and dignity he deserves. We strive to create a compassionate and supportive environment where everyone feels valued and heard. Our team takes great pride in being approachable and helpful, ensuring that all concerns are addressed promptly. It's wonderful to know that you have found our team to be highly responsive and supportive during your time at Kincaid House. From the chefs, who prepare delicious meals, to the hairdressers, who ensure your brother feels his best, to the cleaning team, who maintain a comfortable and clean environment, to our diligent admin nurses and managers - every member of our team plays a vital role in providing exceptional care.


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Review from I D (Wife of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since a new manager and two new assistant managers, the standard has gotten better.
Two assistant managers are very proactive and easy to communicate with.
There is a high turnover of care staff, which is not so good.
All departments run well and efficiently.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave Kincaid a review. Very much appreciated. The team at Kincaid.


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Review from N H (Sister of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended a six monthly review which was attended by myself, assistant manager and nurse. Both staff members work on same unit as my relative and know him and his routines well. Prior to review I was provided with hard copy of previous review which meant I could focus on the structure of review, it
also highlighted decisions made at previous review. The review covered all aspects of my relatives care, giving me a clear picture of what his daily routines may consist off. I was informed how staff manage his needs and what decisions are taken daily to ensure his day/night focuses on his needs taking account of his moods etc. Food, medication, personal care, laundry, were discussed. I was given an opportunity to ask questions and anything that I had concerns about were noted. On the whole the review provided me with a good picture of my relatives daily routine. My only negative is I felt the review was slightly rushed, however I acknowledge that staff members are extremely busy.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave us a review, Much appreciated, we will take your comments on board, Thanks Again Team Kincaid


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Review from Christine C (Wife of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well looked after. The staff has always been friendly and professional. The care home is clean and well cared for. He is to be put on a calorie-controlled diet as he has gained over 10kg since he arrived last August. I hope to see this applied professionally. I would like to see the lounge
look more intimate, more like a home. The current position of the chairs against the walls is not conducive to any sense of homeliness.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave a review; we will take your review on board. Much appreciated the team at Kincaid.


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Review from J K (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst there may have been a deterioration in service due to COVID and its lasting restrictions, I now feel Kincaid House is back on its feet and almost there, thanks to great carers, the activity staff and the new manager. The new manager is very approachable and hands-on, particularly now with the
redecoration of premises and new furniture arriving. My mum is well looked after and happy in Kincaid. Also, great admin staff, and thanks also to the hairdresser who keeps the residents looking smart.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave Kincaid a review, very much appreciated.


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Review from Tom N (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and management at Kincaid House highly enough. Fortunately, I live close to the home and am able to visit Mum on a very regular basis, at all times it is clear to see the staff attending to their tasks in a very professional manner, constantly engaging with and attending to
the needs of residents and fully appreciate what they do for all concerned.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave us a review, very much appreciated. Thanks.


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Review from Myra M (Sister-in-law of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law's care is nothing less than excellent at all times the staff of Kincaid House have been excellent and polite at all times. I've also been kept informed in all aspects of his care and medication. It's great to know he is so looked after and it is certainly a relief to his family.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave Kincaid a review, very much appreciated. The team at Kincaid.


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Review from Chris S (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is on 3 levels accessed via lift/stairs with views overlooking the Clyde (on a dry day). There is a secured garden. The layout of each floor is pretty much identical, more offices for the high heid yins on the ground floor. There is a large lounge in the central area, a double dining area on
the east wing and a smaller quiet lounge that overlooks the front on the west wing.
Dad is on Waverley, the rooms are practical, obviously depending on care needs. The home is clean and seems well maintained, they have a wee army of cleaners beavering away daily and a crew of repair people.
The staff I find very friendly and attentive. The workforce seems pretty stable so they know the residents well.
There is an activities team which takes residents out and there are planned activities. At the moment they are raising ducklings which will be housed in the garden. So those who are interested get to interact in various wee days out.

Reply from Kincaid House, Manager at Kincaid House

Thank you so much for taking the time to leave us a review, it is greatly appreciated. Regards, the team at Kincaid.


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Review from R B (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of care and attention given to Mum. Room always clean and tidy. Variety of food and activities, days out etc.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave a review for Kincaid, much appreciated. Thanks for your continued support. The manager and the team at Kincaid.


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Review from J W (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent very thorough and thoughtful.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave a review for Kincaid, much appreciated.


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Review from L M (Daughter-in-law of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise all the staff enough for their care and dedication to ensure my mother-in-law, who has been a resident since during lockdown, is treated with respect and dignity at all times. They show so much concern and love to all their residents. The home itself is always a hub of activity and they
keep their residents involved with all the activities both in the well-looked-after buildings, outbuildings and beautifully kept gardens, mum especially loves the days out for lunch, shows etc. It is a comfort to be confident that she is safe and loved when we are not there. The staff are always welcoming, approachable and knowledgeable I have and will in the future refer Kincaid House to everyone without hesitation.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave a review. Thanks for your praise for our staff at Kincaid House, very much appreciated. Regards the team at Kincaid.


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Review from G H (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care Mum receives on Waverly Unit in Kincaid.
It was her Birthday this week and the staff were so lovely. The girls on duty came into her room which they had decorated with banners and balloons singing Happy Birthday and presented her with a gorgeous cake. It not only made Mum
smile, but me also.
Nothing is too much trouble for the staff and everyone happy to help with anything you need .
It is very comforting to know your relatives are in good hands and being well looked after.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave a review. Very much appreciated. Thank you for your continued support.
Regards the team at Kincaid.


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Review from Irene K (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother recently became very unwell and had to go hospital as an emergency. A member of staff from Kincaid House accompanied Mum in the ambulance and stayed with her at the hospital.
The genuine care and concern shown to Mum by this girl was outstanding.
Another member of Kincaid staff was working
at the hospital that week and she also showed the same genuine care and affection. It was very reassuring to us as a family to see this happening when Mum was so ill.
Thankfully Mum became well enough to return to Kincaid House and the warm welcome she received from all of the staff was amazing. All genuinely happy to see her back in her familiar surroundings.
Sincere thanks to all involved in Mum's care.

Reply from Kincaid House, Manager at Kincaid House

Thank you so much for taking the time to leave a review. Thank you so much for the kind words regarding our team.
Thank you for your continued support, the team from Kincaid


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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Kincaid House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.582 for Kincaid House is calculated as follows: ( (157 Excellents x 5) + (81 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 249 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kincaid House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Anne

Anne Gardner

Job Title: Care Home Manager

Anne previously held the position of deputy manager at Kincaid and has almost 15 years of experience in the care sector. In her role, she oversees the management of the home, including ensuring that staff provide the highest quality care for residents.


Anne joined Meallmore in 2020 as deputy manager of Belleaire Care Home in Greenock, before moving to Kincaid later that year. A trained nurse, she has a strong background in private sector care and developed her career from a nurse into a management position in a care home in Paisley.


Frequently Asked Questions about Kincaid House

What types of Care is Kincaid House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kincaid House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kincaid House have?

There are 90 Single Rooms.

What are the Facilities & Services at Kincaid House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kincaid House to the centre of Greenock?

0.8 mile(s) as the crow flies, distance by road may be significantly further.