Kincaid House

Oakfield Terrace, Greenock PA15 2AH
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9.6 47 Reviews
  • Kincaid House, Greenock
Kincaid House is located within one of the finest locations in Inverclyde, with stunning views of the river Clyde and the mountains beyond.

The home was completed in January 2009 and the state-of-the-art residence exceeds all current care standards.

Accommodation comprises single-occupancy rooms, all with full en-suite showering facilities.

Although Kincaid House is a larger home, it is divided into three smaller units. All of these have an informal, warm and welcoming atmosphere. It even has a dedicated unit for people living with dementia.

Care packages are tailored to the individual to meet their own particular needs, and families are involved in decision making.

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Care Provided by Kincaid House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Gardner (Home Manager)
  • Admission Criteria
    • Private and Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Kincaid House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,563
    • Self-Funded Residential Dementia Care from £1,563
    • Self-Funded Nursing Care from £1,563
    • Self-Funded Nursing Dementia Care from £1,561
    • RESPITE Self-Funded Residential Care from £1,563
    • RESPITE Self-Funded Residential Dementia Care from £1,563
    • RESPITE Self-Funded Nursing Care from £1,563
    • RESPITE Self-Funded Nursing Dementia Care from £1,563

  • Please enquire for the latest pricing.
  • (these prices are only a guideline, please contact Kincaid House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visits from families and friends. The home welcomes visits from pets, such as dogs. All visitors need to sign in for Fire Safety.


  • Parking

  • Parking at the front of the building.


Kincaid House Reviews (47)

Total of 47, showing 21-40
9.6

Kincaid House has a Review Score of 9.6 (9.582) out of 10, based on 21 reviews in the last 2 years. Over all time Kincaid House has 47 reviews.

Overall Experience

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Date Published

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Review from J L (Husband of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the professionalism, dedication and genuine caring of all staff at Kincaid House. This extends from management, staff nurses, carers, domestic staff and laundry. They all like to have a chat with my wife and nothing is too much bother. A programme of interesting activities
are in place and it's heartwarming to see how staff gently help everyone join in. Kincaid House is a safe secure location with impressive gardens that the residents enjoy during the summer months. Regular worthwhile communications from management ensure a constant connection with families.

Reply from Kincaid House, Deputy Manager at Kincaid House

Thank you for taking the time to review us.
Thank you for your kind words of appreciation for the whole team in Kincaid, very much appreciated.


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Review from A B (Husband of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with reveiw. All concerns I had were answered and explained very well. Any time I approached nurses with concerns about my wife, they were only too happy to explain how they were dealing with it.

Reply from Kincaid House, Manager at Kincaid House

Hi, thank you so much for taking the time to leave your review of the home. It is greatly appreciated. Regards.


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Review from Gwen M (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Kincaid House just over 1 year ago and it has taken her a while to settle in but thankfully, with the care and staff on the Waverly Unit, she has settled.
The staff attend to my mum's needs on a daily basis and she is well thought off, however, Mum's mood can wary on a daily basis but
the staff soon perk her up and she loves a good blether and lots of cups of tea.
When I visit each day, I can engage with Mum and enquire about her day, lunch and overall health and love having a coffee with her, even the staff from the laundry, housekeeping and maintenance all chat to Mum if they are there and I can go home knowing that she is being looked after and it reassures the family
The staff are friendly and approachable at all times and would go out of their way to help any residents and their family.

Reply from Kincaid House, Manager at Kincaid House

Dear Gwen, thank you for your kind comments in regards to the home and for the support you give us. Heather and the Team at Kincaid


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Review from Susan G (Daughter of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot praise the staff of Kincaid House highly enough. My mother received a very high standard of care and was always treated with respect. Sadly, she passed away in June 2019 but the whole family will be eternally grateful to the staff of Kincaid House for allowing her to live out her final
year in dignity.
I would have absolutely no hesitation in recommending Kincaid House to friends or family.

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Review from Jane T (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed in Kincaid House for 4 years until she passed away in March. I cannot thank the staff enough on Bute level for the care and attention they gave to mum right up till the end and the staff member who was with mum, my son and myself at the very peaceful end. Thank you all so much for taking
great care of mum.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to review us. We are pleased your experiences were so positive and we certainly miss having your Mum (and yourselves) visiting the home. You have all been so supportive of what we do at Kincaid and hope to see you popping in soon for a coffee.


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Review from A B (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and approachable. They attend to any concerns promptly and keep me updated with my mum's care and her wellbeing. Rooms are comfortable, clean and warm. Activities are enjoyable and inclusive. Overall we are very happy with how Mum has settled and her care. Thank you.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to provide a review for Kincaid House. We are delighted you and your Mum are enjoying her being at Kincaid. I'm glad she has settled well and we enjoy having her here.


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Review from William H (Son of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over three years and during this time we have found that staff at Kincaid House have been very attentive and caring in the service they have provided.

Reply from Manager, Manager at Kincaid House

Thank you for taking the time to review us. We are delighted your Mum enjoys living here and that you find the home to be of a high standard.


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Review from Elaine D (Daughter of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has advanced dementia with some challenging behaviour. She went in for a trial period of care. Immediately staff highlighted issues and put things in place to manage her. At every step I was kept informed and involved. Eventually we all decided she would be better managed in a different environment.
I cannot praise the staff and the manager enough.
This is a beautiful home. Immaculately clean and beautiful meals. A constant stream of cleaners and laundry staff keeping it beautiful. The nurses have robust policies in place and the atmosphere is happy and calm. I highly recommend the care here.

Reply from Kincaid House, Manager at Kincaid House

Thank you for your review. We are pleased we worked well together to help Mum receive the care in a different environment that she is better suited for. Thank you for your involvement in the home and it was a pleasure to work with your Mum when she was at Kincaid. I will pass on your thanks to all the staff involved.


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Review from M M (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived in Northern Irland and was in a temporary care home there. Comparing the two care homes, Kincaid House is like 5-star accommodation. Can't fault the staff at both, however, the staff at Kincaid House go that extra mile. I feel there is a more personal approach from all, from management,
office, housekeeping, nurses, carers, cleaners. I know my family are all delighted with the care and worry free.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to review us. We love having your Dad here and he is great fun. We are delighted he has settled well especially coming back to Greenock after living in Ireland for some time. It is great you can all visit him regularly and we enjoy having you all in the home.


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Review from Louise C (Daughter of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been in this care home for four and half years. I can't fault it in any way. The management team and all the other staff are excellent.
The building and the grounds are perfect and care home is always full of laughter and has the family feel. Couldn't ask for any better. My father
is so happy.

Reply from Kincaid House, Manager at Kincaid House

Thank you for providing a review for the home. We are pleased that there is so much laughter and has a family feel, we do certainly try to make this a central part of what we do. We love having your father in law in the home and he is great fun as well. Thank you as well for joining in at our events and your on-going support of life at Kincaid.


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Review from S S (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When dad was in last weeks of life we were encouraged to spend as much time as we wanted with him. Staff supported the family as well as dad. Nothing was too much trouble. The only things that could have improved it was if there was 4 instead of 3 staff nurses as when my dad needed diamorphine it could
take a little time as they had to get a staff nurse from another floor to be present as it requires 2 nurses to supervise it. So having floating nurse would be helpful, it would also be good to have the nurses trained in the use of the syringe driver as part of their palliative care training. This would improve patient care.

Reply from Kincaid House, Manager at Kincaid House

Thank you very much for your review; we appreciate you taking the time to provide feedback and are pleased our team were able to support you and your family through such a difficult time. We are always keen to develop and will certainly consider your suggestions, particularly where it may improve our service. We are required to ensure 2 registered nurses are always present, but we aim to provide 3 nurses where possible during the day, as we realise that more nursing staff can always make a difference. Our nurses are trained to monitor and check syringe driver devices, but in Inverclyde they can only be put in place by the GP and district nurses. We maintain a constant dialogue with GPs as part of our palliative care to ensure they are fully briefed and can respond promptly when required. I will ensure that we also pass your feedback onto the Lead District Nurse and GP as it may be useful. Once again I would like to thank you for taking the time to contact us. Warm regards, Barbara


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Review from J G (Daughter of Resident) assisted by family/friend published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience on my visits to my Mum have been very good. She seems happy living at Kincaid House. I think it is a safe and secure place for her. All the staff are very caring towards the residents.

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Review from P M (Friend of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I come to visit my friend she looks content and happy in her surroundings. Her room is very nice and kept tidy. All the staff get on well with her and say she is an excellent resident. I would recommend the care home to my family as it looks to be well run and well organised by the present staff
and management.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to review Kincaid House, we appreciate your feedback and are glad that she is getting on so well.


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Review from M M (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food at Kincaid House is excellent offer a varied diet and good food daily.

Reply from Kincaid House, Manager at Kincaid House

Thank you for your review and taking the time to provide your feedback. We are delighted that your overall experience is Excellent and especially your feedback on the food. Our activities have recently changed and we have now introduced a wider variety covering most weekends and some evenings during the week. We have a whole home focus on activities with the CAPA project and look forward to your feedback on specific activities when you visit the home.


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Review from Jan M (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home and staff who genuinely care about their residents. Had a great time today at the vintage tea party for residents and family followed by the amazing silent disco which residents staff and family all enjoyed smiling faces all around. So well organised by all the staff involved and a real
boost for residents. Well done everyone involved in both events.

Reply from Kincaid House, Manager at Kincaid House

Thanks for the review. The Open day was a big success and glad you enjoyed it.


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Review from Lesley K (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management cannot do enough for my dad. He is treated lovingly and with respect and dignity at all times. Family are kept up to date when he is ill. Phone calls and face to face updates are given. I would urge any family who are looking at care homes for their family to look no further
than Kincaid House where the care is first class.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to review us. We appreciate your kind words and I will share your feedback with the team.


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Review from Alison N (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kincaid House provided my mother with wonderful care. Staff went out of their way to get to know her likes and dislikes and interact with her accordingly. The home is welcoming and does not feel like a care facility. From management to the housekeeping staff, everyone was kind and friendly and I always
felt comfortable visiting. Despite my relatives demanding condition, she was always treated with respect and care. Cannot recommend Kincaid House enough.

Reply from Barbara Lawson, Home Manager at Kincaid House

Thank you for the excellent review and appreciate your comments.


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Review from M G (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a longtime resident of Kincaid House and the care she receives is outstanding. The nursing/care staff are professional and dedicated. She is treated lovingly by the staff and all her needs are met.
The nursing staff keep me well informed of my mother's condition and I feel comfortable
and have peace of mind she is being cared for in a very safe environment.
The manager always strives to have the best practices in place to ensure the home is being run to exacting standards. My mother will have been a resident for 9 years in March 2018.

Reply from Barbara Lawson, Home Manager at Kincaid House

We enjoy having your Mum here and value your involvement in the home. I am pleased your experiences are so positive and we do work to ensuring standards are linked to best practice. Thank you for taking the time to review us.


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Review from H R (Wife of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husbands's physical condition has much improved since he came to live here. The staff have all been very welcoming and my husband settled quite quickly. I am made to feel like a member of an extended family when I go in and nothing seems a bother or a problem to the staff.

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Review from Patricia D (Friend of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a retired nurse, I am most impressed with the care and facilities of the home. The staff are always attentive and friendly - our friend seems to have settled in pretty well. It is lovely to know that the spiritual impact from various churches is available which is very important to our friend.

Reply from Barbara Lawson, Home Manager at Kincaid House

Thank you for your review. We have a number of different faith groups visiting the Home and are delighted that these are having benefit to those keen to explore their faiths.


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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Kincaid House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.582 for Kincaid House is calculated as follows: ( (157 Excellents x 5) + (81 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 249 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kincaid House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Anne

Anne Gardner

Job Title: Care Home Manager

Anne previously held the position of deputy manager at Kincaid and has almost 15 years of experience in the care sector. In her role, she oversees the management of the home, including ensuring that staff provide the highest quality care for residents.


Anne joined Meallmore in 2020 as deputy manager of Belleaire Care Home in Greenock, before moving to Kincaid later that year. A trained nurse, she has a strong background in private sector care and developed her career from a nurse into a management position in a care home in Paisley.