Craigielea

French Street, Renfrew PA4 8DG
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9.6 107 Reviews
  • Craigielea, Renfrew
Craigielea is an 85 bed, purpose built, care facility that has been designed with the aim of creating an enjoyable, bright living space that supports residents in their day to day lives; and as such, has been divided into four distinct units, each specialising in the following types of care;

Adults over 65/ frail elderly adults
Young people with physical disabilities
Residents with varying degrees of dementia
Residents with Alzheimer's and complex mental health problems

The home is conveniently located within close proximity of Glasgow city centre and enjoys easy access to the M8 and Glasgow airport. There are a number of local amenities just a short drive away from the home, including Braehead shopping centre and the beautiful Robertson Park.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. There are numerous lounge and dining facilities available throughout the home for residents to enjoy home cooked meals, whilst also providing a relaxed environment for socialising with family and friends.

The home has a dedicated activities centre, in addition to its own minibus, which is frequently used for visits, excursions and trips to local places of interest.

An enjoyable, secure, and easily accessible garden area with a patio and gazebo has been specially designed to accommodate many outdoor events, including summer BBQ’s and fetes. It’s a fabulous place to be and when the sun is out, it’s even better!

Craigielea has secured a number of prestigious awards in the last couple of years, due to the dedication of each team member within the home; striving to provide the highest standards of care.

Some of their achievements include:

2017 - National Dementia Awards Finalist - Sheila Inshaw - Best Dementia Care Manager
2016 - National Dementia Awards Winner - Best Dignity in Care Champion

Show Craigielea on the Map

Care Provided by Craigielea

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Mairi Ritchie (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Craigielea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £935 – £1,248
  • (these prices are only a guideline, please contact Craigielea to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At any time.


  • Parking

  • Free on site parking.


Craigielea Reviews (107)

Total of 107, showing 1-20
9.6

Craigielea has a Review Score of 9.6 (9.582) out of 10, based on 28 reviews in the last 2 years. Over all time Craigielea has 107 reviews.

Overall Experience

  • 75
  • 25
  • 1
  • 2
  • 4

Date Published

107
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5
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Review from J M (Wife of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given in Adams Unit is truly excellent and special. There is a warm and welcoming atmosphere and staff seem to know the residents as individuals. As a visitor, I frequently see many acts of personalised care and attention and feel my husband is treated as an individual. There is also a place
to make coffee which helps the homely feel. I can't speak highly enough of the care - thank you to the unit lead and all the staff.

Reply from Emily Nash, Administrator at Craigielea

Thank you for your kind words and taking the time to leave a review.


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Review from F D (Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The food is too often not well cooked. There is far too much of it, especially for elderly people who do not require huge meals as we may have done when we were younger and fitter. There is not enough staff across the board for all that needs to be done here, despite individual staff members and managers
often showing great kindness to me as a resident. The considerable outside ground area needs the attention of a full-time gardener.

Reply from Emily Nash, Administrator at Craigielea

Thank you for your feedback, we do appreciate your concerns - Our Regional Manager is going to arrange a meeting with the home direct and address the concerns which you have raised.


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Review from E D (Resident) assisted by family/friend published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Poor communication - don't know what events on where. Friendly atmosphere, helpful staff. Would like more salad.

Reply from Emily Nash, Administrator at Craigielea

Thank you for taking the time to provide us with a review - Firstly, I am delighted you feel the atmosphere is friendly and the staff are helpful, I will share this with the team. I am disappointed we have not met your expectations concerning communication and would like to discuss this further. I will be in touch to arrange a meeting to resolve any ongoing issues.


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Review from L P (Sister of Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In recent weeks there has been a big improvement in the atmosphere in the care home. The caring staff seem a lot happier and more relaxed whilst doing their jobs. There are still things that need improving. In particular the activities. I know the deputy manager and temporary manager are working on
this. So things are going to be better.

Reply from Emily Nash, Administrator at Craigielea

Thank you for your kind words and for taking the time to leave a review! We look forward to hearing about the improvements once they come into place.


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Review from Linda B (Friend of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident in Craigielea care home. The staff were professional, caring and kind. Nothing at all was a problem for them. She received first class care from all the team.
When she was on end-of-life, the staff looked after her family and friends providing comfort, tea/coffee and a listening
ear. As a retired staff nurse, I would recommend Craigielea care home to family and friends knowing they would be well looked after by everyone who works there. Well done to all the staff, you were amazing. Thank you.

Reply from Emily Nash, Administrator at Craigielea

Thank you for your kind words and for taking the time to leave a review!


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Review from B A (Son of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was totally blown away by the service and how recently they have gone beyond their call of duty, Valentine's Day was outstanding and my relatives were able to have a meal with added extras such as a card, rose and chocolates. The care home is beautifully furnished, has no smell like care homes do
and the care is good with brilliant staff and management who are always on hand even at weekends and late nights. I am now confident that I have made the right choice and would recommend it to everyone looking for care.

Reply from Emily Nash, Administrator at Craigielea

Thank you for your kind words, and for taking the time to leave a review!


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Review from Lynsey M (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has very recently moved into Craigielea, and already I am so impressed with the care she is receiving. From my initial visit to Mum moving in we have had so much support from the whole team. The care home is very inviting, and has a lovely feel to it. The facilities are excellent. Mum’s room
is lovely. There are plenty of activities for Mum to join in with, she even had her hair cut in the salon within 48 hours of moving in. The dining rooms are presented well and the choice of food is great. The staff are very friendly and helpful and they treat the residents with kindness, care and respect. I cannot recommend Craigielea Care Home highly enough.

Reply from Emily Nash, Administrator at Craigielea

Thank you for your kind words, and taking the time to leave a review!


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Review from Audrey S (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Craiglea care home about a month ago. We can visit almost anytime, without prior arrangement. The home is welcoming and warm with excellent food and menu choices. When my father had a recent infection, two wonderful members of staff took time out of their busy days to support my dad
and me! I'm grateful that I can phone my dad when I want, as I live far away.

Reply from Emily Nash, Administrator at Craigielea

Thank you for your kind words, and for taking the time to leave a review!


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Review from David D (Brother of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit our sister on a regular basis. Our journey south takes four hours. She is always in good form and always clean and tidy. Her hair is always clean and brushed. Problems with hearing aids get fixed. The staff are efficient when dealing with our phone calls. There is a friendly atmosphere in the
home, always warm and well lit, plenty of light. Food has plenty of choice. Well done to all staff and management.

Reply from Emily Nash, Administrator at Craigielea

Thank you for your kind words and for taking the time to leave a review!


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Review from L W (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Craigielea for approximately 14 months. During that time we felt my mother was well cared for and her needs were met. Not everything or everyone was perfect for my mother as she felt she was able to look after herself. This was not the case and the staff on the Robertson
wing did everything they could to help her and maintain her dignity which was most important to her and us.

Reply from Emily Nash, Administrator at Craigielea

Thank you for your kind words, and for taking the time to leave a review.


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Review from K O (Sister of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Craigielea is a fantastic care home, my brother is a resident in 'Adams Unit', he is very happy and well looked after - the staff are amazing and so caring. Plenty to do for them, the activities coordinator is so efficient, they have a new manager and she is doing wonderful things, it's had a really
lovely uplift with facilities and surroundings. Residents' hair stylist is so caring, she does so much more than just their hair. The head nurse (deputy manager) goes above and beyond her duties.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from C R (Wife of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well cared for in the home. He seems content. The staff work very hard to make the unit a pleasant place to be.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from W A (Son of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve only come on to completely hype up and preach my support for the new management they have in place. The manager is an absolute delight to deal with and she will resolve all and any issues you have. I had slight concerns with previous management about the care of my mum and nothing was really done
about it. I brought these same concerns to the new manager and they were fixed within the week. When visiting mum, I can’t help but watch. The staff evidently love what they do and that is just shown by the love and care they consistently show.
My mum loves to spend time with other patients and she just adores the staff that look after her. All the new activities really have made a difference to my mum. She’s now engaging with others and has made close friends. Although I can’t take Mum out anymore, the new bistro brings about old memories of nipping out for a coffee. She might not always have the ability or patience to say thank you. So hear it from me, thank you!

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from Lynn F (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was newly admitted, staff have worked hard to get to know her likes and dislikes. Staff keep the family informed about Mum's behaviour and mood and what they have done for her. The home is kept very clean, domestic staff should be proud. The family are pleased with all services provided. 10/10.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from F R (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the Robertson unit for just over two years now. She is very happy, content and her health has improved due to the care and support she gets from all the staff. We are always kept updated how Mum is doing and get regular reviews. It gives us great piece of mind knowing she’s getting well
looked after! We look at the staff as extended family. Thank you for all you do, it means so much to us! Also wants to thank one staff member for looking after Mum's hair, she always has Mum looking lovely. Not forgetting their activities co-ordinator for all the activities and laughter.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from Bashir Q (Great-grandson of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Informative review, everything was well explained.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from A J (Son of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin passed away in Craigielea just last week and arranging a funeral is something I have never done before. The manager helped me from the removal of my cousin, the death certificate from the registered office and assisting with organising the funeral, this all took the pressure off me. I was
delighted with my cousin's care so much so I booked a room for my mum who arrived yesterday. Today I went to visit Mum and for the first time since February, my mum is a different person, she is up sat on a chair, looks fresh and getting her hair done. The home is busy with activities for residents and as much as it pains my cousin's passing I’m emotional for good reason about Mum's care. Thank you.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from M M (Partner of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Craigielea is in the best sense of the word a 'home'. Residents are treated as part of a family, not 'customers' or even 'patients'. Staff are always there and nothing is ever a chore, even when it’s busy or something may be happening.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from David T (Son of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care my parent received second to none. Craigielea is clean with fresh and modern decor. Staff are always getting involved, supporting all my parents' care, from visits to the shop, to celebrations such as the Queen's Jubilee and King's Coronation. My father is happy and settled and always
spotless, wearing his own clothes. We, as a family, feel at ease knowing he is happy. We are asked to become part of his care by being included in his care plan. We are always updated with developments in his care. Craigielea staff give a real, good vibe to the place, which shows, as they all know my father by his name and nothing is an issue. This is from management to carers. We can sleep at night knowing he has carers with his well-being at heart and he is 100% treated with respect and dignity.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from Ronald M (Husband of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the manager and staff very good and supportive. My wife gets excellent support and care.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Craigielea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.582 for Craigielea is calculated as follows: ( (234 Excellents x 5) + (69 Goods x 4) + (12 Satisfactorys x 3) + (8 Poors x 2) + (5 Very Poors x 1) ) ÷ 328 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craigielea is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Oct 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

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May Prentice

Job Title: Service Manager

Joined: 2024

May Prentice - Service Manager


Frequently Asked Questions about Craigielea

What types of Care is Craigielea registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Craigielea provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Craigielea have?

There are 85 Single Rooms.

What are the Facilities & Services at Craigielea?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Craigielea to the centre of Renfrew?

0.8 mile(s) as the crow flies, distance by road may be significantly further.