Craigielea

French Street, Renfrew PA4 8DG
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9.6 107 Reviews
  • Craigielea, Renfrew
Craigielea is an 85 bed, purpose built, care facility that has been designed with the aim of creating an enjoyable, bright living space that supports residents in their day to day lives; and as such, has been divided into four distinct units, each specialising in the following types of care;

Adults over 65/ frail elderly adults
Young people with physical disabilities
Residents with varying degrees of dementia
Residents with Alzheimer's and complex mental health problems

The home is conveniently located within close proximity of Glasgow city centre and enjoys easy access to the M8 and Glasgow airport. There are a number of local amenities just a short drive away from the home, including Braehead shopping centre and the beautiful Robertson Park.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. There are numerous lounge and dining facilities available throughout the home for residents to enjoy home cooked meals, whilst also providing a relaxed environment for socialising with family and friends.

The home has a dedicated activities centre, in addition to its own minibus, which is frequently used for visits, excursions and trips to local places of interest.

An enjoyable, secure, and easily accessible garden area with a patio and gazebo has been specially designed to accommodate many outdoor events, including summer BBQ’s and fetes. It’s a fabulous place to be and when the sun is out, it’s even better!

Craigielea has secured a number of prestigious awards in the last couple of years, due to the dedication of each team member within the home; striving to provide the highest standards of care.

Some of their achievements include:

2017 - National Dementia Awards Finalist - Sheila Inshaw - Best Dementia Care Manager
2016 - National Dementia Awards Winner - Best Dignity in Care Champion

Show Craigielea on the Map

Care Provided by Craigielea

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Mairi Ritchie (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Craigielea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £935 – £1,248
  • (these prices are only a guideline, please contact Craigielea to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At any time.


  • Parking

  • Free on site parking.


Craigielea Reviews (107)

Total of 107, showing 21-40
9.6

Craigielea has a Review Score of 9.6 (9.582) out of 10, based on 28 reviews in the last 2 years. Over all time Craigielea has 107 reviews.

Overall Experience

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  • 25
  • 1
  • 2
  • 4

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Review from Kyle C (Grandson of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The nursing care in Craigielea Care Home is less than satisfactory. Residents' needs are met to a minimum standard at best. The majority of carers are visibly disinterested and unwelcoming. I believe their personal phones are used to log work etc but I'm not sure this stretches to the videos staff scroll
through when on shift. The residents lack stimulation and are just stuck in the day room in front of the television.
Craigielea was my Grandads home for a year and a half and we are still waiting on someone offering condolences for his death. I don't think that's too much to ask when you adopted the role as his second family. Even when we visited to collect his belongings the only person who offered any words was the hairdresser.
The home has just had a much-needed refit so I hope for the residents' sake that this is a sign of improvements across the board. We reported our room needed done for 14 months so I'm glad changes are finally happening even though they have taken so long.

Reply from Sarah Speirs, Service Manager at Craigielea

We would like to extend our deepest condolences to you. We take all concerns very seriously and are keen to investigate to ensure the wellbeing and safety of all residents. Please email manager@craigielea-carehome.co.uk so we can discuss further.


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Review from A G (Grandson of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean friendly environment. Staff are engaging and know every resident by name which is reassuring.
Lovely outside area to sit with Gran.
The engagement between residents provides reassurance that Gran has company during the day is comforting.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from D E (Friend of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited numerous care homes, I have never experienced such a heartfelt reception as I do when entering Craigielea care home. From the manager and admin staff to the dedicated carers and residents, you are greeted with the utmost warmth. It’s truly heartwarming to witness the residents receiving
the utmost care and consideration, making them feel genuinely appreciated. I wanted to extend my appreciation to all the staff members at Craigielea; you should take great pride in your exceptional work.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from C M (Friend of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Adam’s for several years. In all that time no matter how stretched the staff, they always have a smile for me or hello. The ward manager is always on top form, nothing is too small for her not to know about. When asked she has given me good advice regarding the frequency and quality
of visiting. If I should slip in unseen by staff, it is reassuring to know how often staff put their heads around the door to ask if my friend needs anything or if they tell a joke. It is a home from home, we need more places like this. They use very few bank staff and staff seem to stay for years. Each resident is genuinely treated as an individual. I am nothing but impressed.

Reply from Sarah, Home Manager at Craigielea

Thank you for your kind words & taking the time to write a review, it is greatly appreciated.


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Review from S P (Relative of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited after many months away, to what looked like a new phase had taken place. New manager, new staff and what a difference. Painted, clean and has a prestige look. The manager spoke to me and I now understand why the change, awareness of all issues and staff a great delivery.

Reply from Sarah, Home Manager at Craigielea

Thank you for your kind words, it is greatly appreciated.


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Review from H C (Son of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s great to see so many activities now taking place.
I work mostly abroad and now actively look daily at the social page and find it very encouraging that there are so many activities and changes going on for the benefit of all parties.
All the residents look well cared for and so happy.
Keep
up the good work as previously there were no activities and the care home was becoming very tired looking.
The new changes and decor look amazing.

Reply from Sarah, Home Manager at Craigielea

Thank you for your kind words, it is greatly appreciated.


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Review from Fiona C (Wife of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager has been in post the improvements to both the care and also the environment have been amazing! The environmental improvements include a bistro/ cafe area which is accessible to everyone and provides a lovely place to sit and have a coffee/ meal together, plus redecoration of lounges
and corridor areas.
The enclosed garden has also been spruced up and provides areas for sun and shade plus for outdoor activities to take place.
Concerns are welcomed, listened to and dealt with promptly.
Increased use of the social media page means that we see residents taking part in and enjoying a range of activities.
Menus have been changed and now meet nutritional guidelines while offering real choices with home baking, fresh fruit etc available daily.
The new manager has also welcomed and enabled residents accessing an Alzheimer's charity community activities, adding to the diversity of activities on offer each day and also to providing external stimulation opportunities for residents.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from John H (Husband of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife could not cope without the care of Craigielea. She was sadly taken from me due to her illness. I miss her big time but I cherish the times we had together. She will always be my wife, despite us being unable to be together. Love you always pet.

Reply from Sarah Speirs, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from I M (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Craigielea for nearly 4 years now. She is now totally dependent on others to care for her needs. This has been very difficult for her and for us all. I cannot praise the service manager and her team highly enough for the level of care given to my mum and to us as a family. Over that
time there have been staff changes, but everyone has been very caring. I cannot thank them enough.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from Anne H (Wife of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In most areas the home is good, staff are friendly. Rather slow in advising if the resident falls. I know there are staffing problems but having staff members that are there on a regular basis helps the resident settle in. Meals are adequate, fruit would be a good addition. I do not think the cost of
care is as it should be for this amount of money.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your comment. We take all concerns very seriously and are keen to investigate to ensure the well-being and safety of all residents. Please email manager@craigielea-carehome.co.uk so we can arrange a call to discuss.


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Review from J A (Daughter of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After hearing lots of positive things about this care home we were delighted when a space became available for our family member to come back to her hometown and transfer from what we were led to believe was an inferior home where she was fairly happy. From day one, we noticed that the management was
disinterested in making this a real home for our relative and the staff were unwilling to encourage our relative to go to communal areas within the home. Instead, she spent most of her time in her bedroom. Even after a meeting with the social worker and the deputy manager to discuss concerns, little was done to improve the situation. The home manager never came near to chat. We only wanted basic rights - friendly staff, care, stimulation, decent meals, and a reasonable standard of cleanliness. Craigielea failed considerably in every aspect.
Nobody cared, listened, or seemed interested, and thus our relative transferred back to her previous placement where she was cared for.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your comment. We take all concerns very seriously and are keen to investigate to ensure the well-being and safety of all residents. Please email manager@craigielea-carehome.co.uk so we can arrange a call to discuss this.


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Review from E S (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over what has been a particularly challenging period, care staff, admin, support staff, laundry, kitchen and management have continued to deliver a high standard of person-centred care.
I would be unable to live my own life and look after my dependents if it was not for the amazing work done in West.
I cannot thank you enough. The care staff are always happy and caring and never falter. They know my mum better than me now! All cleaning, laundry and kitchen staff get to know residents' names which makes a huge difference. From the bottom of my heart, thank you.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from D R (Son-in-law of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in the care home for over a year now, I am absolutely astonished at the progress and recovery she has made. I can only put this down to all the care and effort put in by the staff! She has gained weight, she participates in lots of activities and she loved getting pampered!
All the staff, from the girls in the office to the hairdresser, to the manager, have been great and keep our family updated with Mum's daily care, all her medical and emotional needs are being met with dignity! Thank you for everything you do for her and our family, you are all wonderful!

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from Rose D (Mother of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I must write this review to thank all the staff in Adams for the excellent care that they continually gave my son. I would also like to thank the manager of the home for her ongoing support of my family, nothing is too much trouble for her. The home is just like an extended family.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from Bruce J (Husband of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the manager very helpful, putting my family at ease and making the transition into care painless.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from D M (Son-in-law of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in this care home for over one year. I can't say enough about the staff and the care she has received.
She has settled very well and looks better than she has in years. She is back to keeping us all on our toes and is so happy.
Delighted for all the excellent care
she receives.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from Ann S (Son of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a mother of a resident in Craiglea Care Home, it's a privilege to write this reference for them. My son was admitted into Craigilea in September 2021. On starting this new journey in his life for once I knew he was going to have an exceptionally good one from now on. The carers, nurses, cleaning
staff and reception staff are all amazing, they have brought my son on leaps and bounds, it's the most amazing place I've ever seen. The residents simply adore the staff. Each day brings new achievements, the rooms are immaculate. They have great activities programmes. The food is superb and everyone is happy.
I would like to convey my thanks to everyone who works within the Adam's Unit for everything they do, also the girls in reception for all their help and support and last, but not least, to the manager, you have such amazing, competent staff, full of integrity and empathy and I know you're as proud of them as I am.
On behalf of myself and my family, keep up the good work everyone, you are all amazing.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from L M (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say a big thank you to all the staff within this service. Mum went in over a year ago and the positive changes in her have been second to none. Mum's emotional health, well-being and social inclusion needs have all been met without question. Environmentally, her room is always clean and fresh,
which takes some doing as it's like her home and she likes all her own belongings around her, even at Christmas. Mum loves her baths, earrings, nails and hair being done and she always looks well. We, as a family, are very aware of the work, care, and thoughtfulness that the staff administer daily to make Mum so happy and we can't praise them enough. Mum is her own person and she is treated with the utmost respect and dignity, this has encouraged Mum to again be interested in everything and everyone so we feel very blessed. Mum has gained weight and has the light back in her eyes and laughs plenty. We know for a fact this is all down to this service and working together with the staff.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from J M (Grandson of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gran moving into a care home was one of the hardest decisions we had to make as a family. But the move has had an enormous positive impact on Gran's quality of life. Over the past year, it has been clear to see the improvement in both her physical and mental health and she now enjoys and has an interest
in socialising and taking part in activities. This is something she withdrew from while at home. The staff provide her with a high standard of care, this is evident in how well she looks. Staff have gone above and beyond during Covid and have facilitated video calls to allow Gran to meet her new great-grandson when this was not possible to meet in person. A big thank you to everyone who looks after Gran.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.


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Review from A D (Friend of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My partner's nana went into Craigielea earlier this year and have had to move her to a different home only 3 months later due to the rubbish care. She can go a week or longer without staff washing her and cleaning her room. My partner's mum has to feed her almost every day as the staff doesn’t encourage
her or forget about her at meal times. This care home should be shut down or needs completely new staff, I feel bad for all the residents.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your comment. We take all concerns very seriously and are keen to investigate to ensure the wellbeing and safety of all residents. Please email manager@craigielea-carehome.co.uk so we can arrange a call to discuss.


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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Craigielea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.582 for Craigielea is calculated as follows: ( (234 Excellents x 5) + (69 Goods x 4) + (12 Satisfactorys x 3) + (8 Poors x 2) + (5 Very Poors x 1) ) ÷ 328 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craigielea is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Oct 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (1)

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May Prentice

Job Title: Service Manager

Joined: 2024

May Prentice - Service Manager