Additional charges apply to special hairdressing, podiatry and transport to and from appointments.
Open visiting at any reasonable hour as agreed with individual residents.
On site
Rashielee Care Home and Day Centre has a Review Score of 9.9 (9.893) out of 10, based on 25 reviews in the last 2 years. Over all time Rashielee Care Home and Day Centre has 56 reviews.
Review from B C (Son of Resident) published on 23 July 2024
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Reply from Kirsty Cartin, Home Manager at Rashielee Care Home and Day Centre
Thank you for your kind review. We aim to ensure that everyone feels welcome at Rashielee, including residents and those close to them.
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Review from Jackie G (Daughter of Resident) published on 30 August 2023
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Reply from Kirsty Cartin, Home Manager at Rashielee Care Home and Day Centre
Thank you for your kind words. We are committed to ensuring that we nurture caring and compassionate staff who can then extend this care and compassion to the residents of Rashielee.
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Review from Pauline M (Daughter of Resident) published on 29 August 2023
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Reply from Kirsty Cartin, Home Manager at Rashielee Care Home and Day Centre
Thanks for your review of Rashielee. We take pride in ensuring that all residents can live meaningful lives regardless of their physical or mental health needs.
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Review from Joan T (Daughter of Resident) published on 24 August 2023
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Reply from Kirsty Cartin, Home Manager at Rashielee Care Home and Day Centre
Thank you for your kind words about Rashielee. We know that health and wellbeing are intrinsically linked and we do our best to encourage residents to live active lives with opportunities to be active, feel a sense of purpose and to have fun!
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Review from P W (Daughter of Resident) published on 24 August 2023
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Reply from Kirsty Cartin, Home Manager at Rashielee Care Home and Day Centre
Thank you for your kind endorsement of Rashielee Care Home. Rashielee is 'home' for residents and we do our best to ensure everyone feels welcomed and has the opportunity to spend their day in a manner which is meaningful to them.
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Review from Janetta M (Daughter of Resident) published on 27 June 2022
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Reply from Andrew Watson, Director at Rashielee Care Home and Day Centre
Thank you so much for taking the time to share your experience of Rashilee care center. We are delighted to hear your impression of the atmosphere and cleanliness of our home and will carefully review your thoughts in respect weekend reception cover.
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Review from Scott D (Son of Resident) published on 15 June 2022
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Reply from Andrew Watson, Director at Rashielee Care Home and Day Centre
Thank you so much for your review of our care home. Activities and entertainment are so important to wellbeing and it is lovely to hear your thoughts on this aspect of our care. Our team work hard to create a warm, friendly and caring environment and we are delighted your experience reflects this.
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Review from Linda M (Daughter of Resident) published on 15 June 2022
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for your review. The staff work hard to make life comfortable for our residents and your review is gratefully received. We will be embarking on some refurbishment works very soon and we would appreciate your input. Please feel free to to leave your comments with Janice at reception when you next visit.
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Review from William P (Husband of Resident) published on 15 June 2022
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for your review, your kind words of support will be very much appreciated by the staff who work exceptionally hard. We will be starting some refurbishment works soon and would appreciate your input. Please leave your suggestions with Janice at reception on your next visit.
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Review from A G (Granddaughter of Resident) published on 15 June 2022
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for your review. It makes me proud and humbled to know that the staff are so well thought of and appreciated doing a difficult job.
We are starting on some refurbishment very soon and would appreciate your input. Please leave some ideas at reception, about areas that you consider need improvement.
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Review from Carol M (Niece of Resident) published on 8 March 2022
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for taking time to post a review of our care home. If your care needs determine that the best place for your safety and care is admission to a care home, then make time to choose the best care home you can. We know how hard it can be giving up the home that you love and feel comfortable in and we we work hard to make this care home the best care home. The staff at Rashielee are amazing and understand that it is the people who live, work and visit here that make it what it is.
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Review from S C (Daughter of Resident) published on 21 July 2021
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for your review. There is no question that the staff at Rashielee look upon their jobs as more than a job. They go the extra mile to make sure our residents are cared for and their needs are being met. The theme days are always good fun, it certainly brightens up the day. We will be making improvements later this year and we will look for ideas and suggestions. Thank you.
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Review from Helen L (Niece of Resident) published on 21 July 2021
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for your review. It is very satisfying to read reviews that support the work that all our carers and support staff do. Our priority is our residents, their care and meeting their needs. We will be making improvements to rooms later this year and we will be looking for ideas and suggestions. We hope we can count on your input. Thank you.
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Review from Angela B (Daughter of Resident) published on 15 July 2021
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for your review. We are pleased that your dad has settled well and is enjoying life at Rashielee, that is the goal of everyone who works here and it is satisfying to know that aim is being achieved. The great work that the staff do will continue until solid 5's are achieved, and it won't stop there. We need to ensure that we keep getting 5 stars from you and everyone else who has a stake in our care home. Thank you.
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Review from Alexander M (Son of Resident) published on 15 July 2021
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for your review. Sadly it is often unintentional self-neglect that leads to frailty as people get older and especially if living alone, my own father was that person. With acceptance and even a short stay in care, it is extremely satisfying to see dramatic changes in their life and a new chapter open up. Fantastic. The staff at Rashielee work hard to make life better for our residents and encourage involvement in everything that goes on in the home. It has been difficult in the last 2 years with Covid-19 and the risks it brings to our residents, the fear of coming into a home and the stress put upon relatives not being able to visit. We are working on areas in the home to make improvements to the rooms and will seek suggestions from residents and relatives when the programme starts. I will be happy to discuss your score in respect of cleanliness, I don't think we have ever hit a 3. Thank you.
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Review from Lisa M (Relative of Resident) published on 15 July 2021
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for your review. The staff at Rashielee do not consider their work as a job, it is a vocation. Their dedication and attention to detail are reflected in the faces and reactions of the residents. Our goal is to ensure that when you, as a visitor, leave the building you will be confident in the knowledge that your loved one will be cared for as you would do yourself.
We will be making some improvements to the home later this year and hope that you may help with some suggestions. The staff will let you know when. Thank you.
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Review from Theresa M (Daughter of Resident) published on 13 July 2021
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for your review. We have all gone through the mill with Covid-19 and your input is very gracious considering we have some catching up to do in some areas of the home. It's a bit like painting the Forth Rail bridge just when you get things organised you have to go back to the start. We'll keep you posted with our plans as we move forwards and trust you will be happy to make suggestions.
Thank you.
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Review from Gina M (Daughter of Resident) published on 13 July 2021
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for your review. It is very kind of you to take the time to submit your thoughts. It's people who make the home the way it is and residents, relatives and members of staff make it so. Later this year we will be planning to revigorate the rooms and your input will be sought. I'd like to investigate why we scored only 4 stars for safety and security so perhaps when you next visit you could ask for me or relay your thoughts to the staff. We are in between activities staff, we'll ask you more about that soon.
Thank you.
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Review from Lorraine W (Daughter of Resident) published on 13 July 2021
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
There aren't too many reviews that remind me of why we set out in this journey of providing care for vulnerable people and support for relatives. You described exactly how I felt when I was looking for care for my mother. We couldn't find what we were looking for and my wife who is a retired nurse set out to make a difference. I hope we have, it is a struggle at times but everyone mucks in and helps and that's what counts. We will be making improvements to various areas of the home soon and trust we can count on your input.
Thank you.
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Review from Irene T (Daughter of Resident) published on 13 July 2021
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Reply from Irvine Watson, Managing Director at Rashielee Care Home and Day Centre
Thank you for your kind words of support. The staff at Rashielee are amazing and I am proud of the way they put the care of our residents above themselves. Without a dedicated team, we would be lost. It has been an exceptionally difficult time since your mum came to live at Rashielee, the worry of how Covid-19 would affect all who lived here has been an enormous strain on relatives who were not allowed to visit. We have made it through with strict controls and staff who went to exceptional lengths to keep everyone safe. We will soon be catching up on some areas that need attention in the home. I trust we can rely on you to make suggestions.
Thank you.
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The Review Score of 9.9 (9.893) out of 10 for Rashielee Care Home and Day Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Rashielee Care Home and Day Centre is calculated as follows: ( (268 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rashielee Care Home and Day Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Nov 2022
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Director
Joined: 1990
Irvine and Christine Watson formed LittleInch Ltd in 1988, opened LittleInch Care Home on 15th January 1990 and Erskine Care Centre on 1st April 2005. Previously, Irvine worked as a director of a Glasgow civil engineering company and as a senior manager with AMEC, the multinational civil engineering, building and mechanical services company. He completed an MBA at the University of Glasgow in 1993 and presently manages the business. Irvine and Christine have three children Andrew, Ian and Katie plus seven young grandsons.
Job Title: Manager
Joined: 2007
Kirsty has dedicated over 20 years to nursing in care homes. A local lass, she joined Rashielee in 2007 as nurse, progressing to deputy manager and then manager. Passionate about social care nursing, she completed the Queen’s Nurse Leadership Development Programme in 2023, earning the prestigious Queen’s Nurse title. That same year, she won the Leadership Award at the Scottish Care Home Awards.
When not in Rashielee, Kirsty cherishes time with her family but also enjoys the solitude of long walks in the hills. An avid reader, she finds comfort in quiet evenings, curled up with a good book and her cat.
Job Title: Deputy Manager
Joined: 2016
Jennifer, a local girl and familiar face in Erskine, began working for Littleinch Ltd as a care assistant in our Inchinnan Home before moving to Rashielee as nurse and then deputy manager. Jennifer has always enjoyed supporting older adults, both in the care home and NHS - a passionate advocate for person centred care. She attained 'Nurse of the Year' in 2022 at the Scottish Care Home Awards, a career highlight. Jennifer is a proud mother of two daughters who are following her lead, pursuing careers in health and social care. When not in Rashieee, Jennifer enjoys going to the gym and movie nights with her fiancée.