Burlington Court Care Home

3 Stepps Road, Glasgow G33 3NH
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9.6 57 Reviews
  • Burlington Court Care Home, Glasgow
Burlington Court Care Home can be found in Queenslie, Glasgow.

The home is a lovely, purpose-built, refurbished 90-bed home which provides various types of care. The team provides dementia care - whether this be assistance with everyday tasks or nursing care depending on each individual's needs. The home can also offer respite care for shorter periods of time.

Burlington Court is based close to Glasgow Fort shopping centre which are easily reached by the great transport links around the home. Residents are free to explore the surrounding areas to maintain their independence as much as possible.

All rooms at Burlington Court are en-suite and fitted with appropriate nursing facilities to make sure residents are kept safe and comfortable. The home has it's own cafe which is a popular place for residents to catch up with friends and relatives.

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Care Provided by Burlington Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lorraine Foster (Home Manager)
  • Admission Criteria
    • We provide care for those privately funding, LA and NHS trust.
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Burlington Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • It is important that you are able to maintain a social life and keep links with family, friends and community networks. Visitors are welcome at the Home at anytime. However, please be mindful that Homes are ‘home’ to many people so ask that mealtimes and late night visits are treated with courtesy.


  • Parking

  • Parking available


Burlington Court Care Home Reviews (57)

Total of 57, showing 1-20
9.6

Burlington Court Care Home has a Review Score of 9.6 (9.601) out of 10, based on 30 reviews in the last 2 years. Over all time Burlington Court Care Home has 57 reviews.

Overall Experience

  • 34
  • 19
  • 3
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  • 1

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Review from G C (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for more than 2 years. I have always found the staff helpful and friendly - the home is clean and she is well cared for.

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Review from N M (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly caring staff in the unit. Staff always friendly and go over and above.
Good food and different snacks available. Entertainment staff have variety in what they do. Decorations amazing at Christmas and parties. Put on by staff excellent. More care in putting personal laundry away.

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Review from J A (Sister of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my sister gets and the staff keeps informed of everything that's going on. I feel my sister is very well looked after by the staff and really happy with food and snacks that she gets also the activities are amazing for her she's definitely well settled no complaints whatsoever.

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Review from Fiona M (Daughter of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care my mother receives at dementia unit within Burlington Court Care Home. The standard of care is high with extremely committed and kind staff. She enjoys her meals and constant supply of tea and biscuits. Activities such as bingo are regular and entertainment such as
outside singers are also a regular occurrence.

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Review from James A (Son of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident of the home and is happy in here the staff are very good with him and they are very friendly and very attentive nothing seems to be a problem for them and they make all the family feel welcome.

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Review from Carol S (Sister of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and nursing staff are very nice and helpful could not do enough to make my sister feel comfortable, she ate her meals started to put weight on first time in six years, could not recommend this place enough staff always made my sister welcome and even when myself and sister came to visit her.

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Review from David R (Son of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Based on only two weeks since my mother became a resident, we are as happy as can be expected, given the short time.
I look forward to visiting here.

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Review from Lynn I (Granddaughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my husband's grandfather and the staff were lovely. They took my granddaughter into the garden with her grandfather to plant seeds which she loved. The staff were very approachable and involved all the service users it was a lovely place to visit.

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Review from R M (Son of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well looked after by people who care about him.
We don't live close to the home but are always kept informed about Dad.
The staff are always friendly and approachable and are keen to listen to our requests.

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Review from Edward S (Son of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since March 2018. She has been well looked after and I/we could not be more grateful for the love and care she has been shown. The staff are very attentive and always friendly and positive. It is difficult to put into words just how much we appreciate how mum is looked after. Thank
you doesn't really say it enough, but thank you.

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Review from Marion I (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives is great and he likes the carers and the activities the girls do with the residents are fantastic. My dad enjoys all the activities and my mum also joins in when she is up visiting. The staff are great with my mum as well.

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Review from H F (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was admitted to the home for intermediate care in March 2024 following a stay in hospital. I left the word care out as I had never seen any care administered. She had been there for 3 days when we discovered she had a broken wrist. We all know accidents happen but it's unforgivable that for
over 48hrs not one staff member noticed this. I am guessing no personal care was given over that period as if it had they would have seen this injury as it would have been very hard to miss. As bad as the wrist incident was it was the drugs given to her to keep her docile and compliant and in a drugged haze that were actually making her worse.
My 84-year-old mother after 3wks escaped, had managed to make her way home to her own house in Shawlands. Nobody knew she was gone until I had contacted them. We decided she was not returning as she had suffered enough. She is now settled, happy and thriving in a dementia care centre in the Gorbals.

Reply from Harriet Sharland, Marketing Assistant at Burlington Court Care Home

Thank you for sharing your feedback. We are very sorry to hear of the concerns that you have raised. We pride ourselves on offering excellent care and your concerns are currently under investigation. If you wish to discuss this further, please feel free to contact our team directly. Thank you again, H F.


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Review from Patricia J (Niece of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy that my uncle is being well cared for. The staff are all very nice and helpful, I feel my uncle is now settling into being in the care home. It has taken him a while but I can see that he is accepting the home now.

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Review from Jim C (Friend of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care and attention I have seen when I visit the care home. Staff are very friendly and helpful. I have never had any problems or reasons to complain about in the three years I have been a visitor. Under current financial circumstances, I think all staff members are doing a great
job and providing a good job.

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Review from Sharon S (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for only a few weeks but I have seen a vast improvement in her well-being. The staff have been extremely friendly, helpful and professional. I am extremely happy with all the care he has received and more importantly, my mum seems happy and settled.

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Review from J S (Granddaughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all lovely, my gran seems well looked after. Would appreciate if communication was slightly better, had tried to call quite a few times and no one picked up (totally understand if you were busy, however).
Also, had sent a request to join the social media page a few years ago and still yet
to be accepted, would love to see how my gran is doing in the home.

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Review from Agnes M (Friend of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend loves his time in Burlington Court. The staff are great with him and are very patient. Every member of staff has a good connection with my friend and keeps him going with a carry-on and laugh. The home is always well kept and no matter what you ask of staff they are always there to help.

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Review from E M (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has good days and bad days but the staff are great at helping to make this a positive experience for her. There are good activities and she has the opportunity to have days out which she thoroughly enjoys. It’s a huge decision for any family to place a loved one in care of any kind but we’ve come
to terms with this and are assured through the care given to mum. We would recommend this home to anyone who asks our opinion.

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Review from M M (Niece of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and staff. My aunt has special needs and can be very difficult at times and has low mobility the staff have gone over and above to accommodate and make sure she’s comfortable.
She seems to really like all the staff.

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Review from Marie C (Wife of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy here. Staff very helpful and always very pleasant. Always very clean. Staff always happy to help, his room is kept very clean and staff are always ready to help and are always very kind to me and my husband.

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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Burlington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for Burlington Court Care Home is calculated as follows: ( (260 Excellents x 5) + (63 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 348 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlington Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Jul 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Lorraine

Lorraine Foster

Job Title: Home Manager

Joined: 2008

Lorraine has been a qualified nurse for 30 years and has been with Burlington Court since 2008, bringing a wealth of experience and dedication to the position.


In her free time, Lorraine enjoys reading, going to the cinema (she is a huge Lord of the Rings fan!), dining out, spending time with family, and travelling abroad to explore new places. A personal achievement she cherishes is becoming a dog lover; despite initially not wanting a dog, she now enjoys dog-sitting for her son's pet and loves every moment of it.


What Lorraine enjoys most about her role is the friendly, home-like environment at Burlington Court. She loves meeting new people and learning about their histories, as everyone has a unique story to share. For those considering a career in care, Lorraine acknowledges that while it can be challenging and difficult at times, it is also one of the most rewarding jobs you will ever do.


If you’d like to learn more about Burlington Court Care Home, please feel free to get in touch. Lorraine looks forward to welcoming you and sharing what makes their home special.


Frequently Asked Questions about Burlington Court Care Home

What types of Care is Burlington Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burlington Court Care Home provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Burlington Court Care Home have?

There are 90 Single Rooms.

What are the Facilities & Services at Burlington Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Burlington Court Care Home to the centre of Glasgow?

4.0 mile(s) as the crow flies, distance by road may be significantly further.