Burlington Court Care Home

3 Stepps Road, Glasgow G33 3NH
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9.6 57 Reviews
  • Burlington Court Care Home, Glasgow
Burlington Court Care Home can be found in Queenslie, Glasgow.

The home is a lovely, purpose-built, refurbished 90-bed home which provides various types of care. The team provides dementia care - whether this be assistance with everyday tasks or nursing care depending on each individual's needs. The home can also offer respite care for shorter periods of time.

Burlington Court is based close to Glasgow Fort shopping centre which are easily reached by the great transport links around the home. Residents are free to explore the surrounding areas to maintain their independence as much as possible.

All rooms at Burlington Court are en-suite and fitted with appropriate nursing facilities to make sure residents are kept safe and comfortable. The home has it's own cafe which is a popular place for residents to catch up with friends and relatives.

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Care Provided by Burlington Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lorraine Foster (Home Manager)
  • Admission Criteria
    • We provide care for those privately funding, LA and NHS trust.
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Burlington Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • It is important that you are able to maintain a social life and keep links with family, friends and community networks. Visitors are welcome at the Home at anytime. However, please be mindful that Homes are ‘home’ to many people so ask that mealtimes and late night visits are treated with courtesy.


  • Parking

  • Parking available


Burlington Court Care Home Reviews (57)

Total of 57, showing 21-40
9.6

Burlington Court Care Home has a Review Score of 9.6 (9.601) out of 10, based on 30 reviews in the last 2 years. Over all time Burlington Court Care Home has 57 reviews.

Overall Experience

  • 34
  • 19
  • 3
  • 0
  • 1

Date Published

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Review from P S (Relative of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative is safe and well cared for. The staff know and understand her very well. I am always contacted if there is a problem or information to pass on about our relative. The staff can tell me what she’s had to eat when I’m visiting. Her room is spotless. There seems to be a great programme of
activities for those who can participate and special times of year are celebrated with decorations in the home. I have mentioned a few occasions when I have been visiting and found myself in the lounge with residents. Obviously my visits only give a snapshot of the home but in general the staff are very friendly. Thank you.

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Review from Charles F (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this facility for 8-10 weeks and has been looked after excellently, she has settled in now and looks more relaxed. The staff make things easy for my mother and us as a family and the care is exactly what we require as a family and my mother.

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Review from Lorraine N (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier than I am with the care that my mother receives. I am pleased with the staff engagement with my mum and myself and can see that my mother's needs are being met in many different ways. I appreciate being kept up to date with my mother's progress in regard to health, diet and any
other relevant information regarding her and the facility. I am also very pleased with the standard of hygiene throughout the home and also my mum's own personal care. Overall the standards set by the home are in my opinion to a high and satisfactory standard.

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Review from Norman C (Partner of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone so good, all members of staff, I could not ask for a better lot of people to look after my partner. They are so kind and the care and understanding they give us makes me appreciate these wonderful members who work in difficult situations with people with all sorts of disabilities, how they
smile through it all. It certainly has changed my outlook on humanity. The home itself is clean, warm and I feel cheerful. Grub looks fine, I would have no hesitation being here myself if my time came (have told my daughters no worries about putting me in care).

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Review from Craig S (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems to be really settled. Staff are nice and friendly and very helpful. Rooms are kept clean and tidy. Food is also good. My mum seems to be very happy in the care home. We haven’t had any issues or complaints.

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Review from A M (Son of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All care has been good in respect of the care received with all her issues. It’s taken her some time to get used to being here but the staff have been very supportive. Any issues have been easily resolved. The care has been good, especially the washing and care.

Reply from Harriet Sharland, Marketing Administrator at Burlington Court Care Home

Thank you, A M, for your comments about your recent experience at Burlington Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.


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Review from Hugh D (Brother of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent, care home spotless, reception staff very informative, just cannot complain. Sister well looked after and seems to get on with everyone. I am very pleased with everything. She enjoys a trip to the salon every week.

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Review from Sharon D (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's well looked after with staff no complaints. I am happy that my mum is enjoying all activities and entertainment in the home. Good to walk in and see Mum has been to the hairdressers, which she attends every Tuesday.

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Review from Fiona M (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The environment is always clean. Seems to be fewer staff around these days and larger numbers of agency staff. Staff are very attentive to the needs of the residents and treat residents with dignity and respect and are very hard working. Good standard of care overall.

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Review from Louise M (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Felt my mum was looked after until she was found out in the courtyard at 10 o’clock at night, a few weeks ago. This is still under investigation. But I know my mum is really happy here and most of the staff are fantastic with her.

Reply from Katie Barnett, Marketing Executive at Burlington Court Care Home

Thank you, Louise, for your feedback and kind words about our care team. All of our team are committed to providing the best possible care experience for all of our residents. We take all comments seriously and we would like to assure you that this incident is being investigated thoroughly. If there is anything more we can do for you, please do not hesitate to reach out to us at the home. Thanks again.


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Review from Karen P M (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Facilities not sure about, as I am always in my dad's bedroom. Most of the care staff are fine. The home is very clean from what I have seen. My dad is treated with dignity, food and drinks are good.
The activities staff do their job well. The new manager is very good, my dad is safe, his room is
lovely. Very expensive, but not sure what he gets for his money due to covid. The drain in his shower room sometimes has grime around the drain.

Reply from Katie Barnett, Marketing Administrator at Burlington Court Care Home

Thank you for your kind feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. The home manager is aware of your concern regarding the shower room and has spoken with her team regarding this. If there is anything else we can do for you please do not hesitate to reach out.


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Review from Dorothy C (Wife of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled into Burlington very well. Myself and the family are quite pleased with his care. All the staff and management are very good, they go out of their way to make sure we are happy and that my husband is being well looked after. If I had to make a complaint, it would be that I feel
that when I take things in for him(I am referring to things such as toiletries), they seem to be used on other people. Also some of his clothes such as socks and pyjamas, but other than that Burlington Care Home is very good and I know it is not an easy job, in fact, it is a very difficult job and very challenging at times, so many thanks for the care and attention that my husband is getting.

Reply from Katie Barnett, Marketing Executive at Burlington Court Care Home

Thank you, Dorothy, for your comments about your recent experience at Burlington Court Care Home. We are so pleased to hear you are happy with your husband's care and that he has settled in well. Following a conversation with the home manager, she has confirmed that she has spoken with the team about your husband's personal items and more care will be taken with those. Thank you again for your kind comments about our team and if you would like to discuss anything further with the home manager, please do not hesitate to get in contact with us.


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Review from P M (Niece of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t thank all staff for the care, it’s 100%. My aunty has come a long way and is looking great, weight on, her communication skills are amazing now, as before she was very deep and wouldn’t speak much. Thanks to everyone. The activities she is interacting with, are so amazing. The managers and all
staff are just amazing.

Reply from Katie Barnett, Marketing Executive at Burlington Court Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Linda W (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find that my mum's clothes go missing when they go to laundry. I have to buy pants constantly. Could they come up with a better system to stop this from happening. I find the staff friendly and helpful. I feel there are more activities now.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Linda, for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the nurse or keyworker. Thank you again, we look forward to hearing from you.


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Review from Isabell M (Wife of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband came into Burlington care home, I am satisfied with the care he is receiving. He is well looked after, which makes it easier for me his wife. He has a lovely room, which is always clean.

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Review from Brian M (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff and cleanliness is excellent. I cannot comment about the food as I am currently nil by mouth, but it smells nice which can be a pain to me when I feel hungry. The other residents are lovely too and seem well cared for and content.

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Review from M O (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

No issues to report. Happy with the service and support my mum gets. It's been a trying time due to the pandemic, from window visits to more relaxed, I’ve felt that the care home has adapted as well as can be expected.

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Review from Sheona C (Daughter-in-law of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law seems to have settled in well to the care facility. She seems happy and contented in her new environment. She seems to relate well to the staff who have been patient and understanding. She has been involved with a range of different activities from bingo to a sing-song associated with
the queen's jubilee.

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Review from Gordon G (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that my father is calm and relaxed when I visit. He is in his chair listening to his radio and content. I have found him to be well looked after and have enjoyed watching him interact with both Burlington Court staff and the visiting hairdresser. I have been pleasantly surprised at how
well my father has taken to life at Burlington Court and can only put this down to the quality of the care and the attention he receives from all members of the staff that look after his welfare.

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Review from M C (Sister of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Me as the sister don't always agree with things, but I know my brother is happy where he is. As a staff team, I say it varies, attitudes, language barriers, and communication with phone calls. Staff seem more relaxed since covid and entering the home is more relaxed.

Reply from Katie Barnett, Marketing Administrator at Burlington Court Care Home

Thank you for taking the time to leave us feedback on your experience with us. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas. We take all comments seriously and see them as an opportunity to improve the services we provide. Please feel free to contact the home manager directly to arrange a visit or a chat to see how we can improve in the areas you mentioned. Thank you.


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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Burlington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for Burlington Court Care Home is calculated as follows: ( (260 Excellents x 5) + (63 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 348 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlington Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Jul 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Lorraine

Lorraine Foster

Job Title: Home Manager

Joined: 2008

Lorraine has been a qualified nurse for 30 years and has been with Burlington Court since 2008, bringing a wealth of experience and dedication to the position.


In her free time, Lorraine enjoys reading, going to the cinema (she is a huge Lord of the Rings fan!), dining out, spending time with family, and travelling abroad to explore new places. A personal achievement she cherishes is becoming a dog lover; despite initially not wanting a dog, she now enjoys dog-sitting for her son's pet and loves every moment of it.


What Lorraine enjoys most about her role is the friendly, home-like environment at Burlington Court. She loves meeting new people and learning about their histories, as everyone has a unique story to share. For those considering a career in care, Lorraine acknowledges that while it can be challenging and difficult at times, it is also one of the most rewarding jobs you will ever do.


If you’d like to learn more about Burlington Court Care Home, please feel free to get in touch. Lorraine looks forward to welcoming you and sharing what makes their home special.