Burlington Court Care Home

3 Stepps Road, Glasgow G33 3NH
Submit a Review
9.6 57 Reviews
  • Burlington Court Care Home, Glasgow
Burlington Court Care Home can be found in Queenslie, Glasgow.

The home is a lovely, purpose-built, refurbished 90-bed home which provides various types of care. The team provides dementia care - whether this be assistance with everyday tasks or nursing care depending on each individual's needs. The home can also offer respite care for shorter periods of time.

Burlington Court is based close to Glasgow Fort shopping centre which are easily reached by the great transport links around the home. Residents are free to explore the surrounding areas to maintain their independence as much as possible.

All rooms at Burlington Court are en-suite and fitted with appropriate nursing facilities to make sure residents are kept safe and comfortable. The home has it's own cafe which is a popular place for residents to catch up with friends and relatives.

Show Burlington Court Care Home on the Map

Care Provided by Burlington Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lorraine Foster (Home Manager)
  • Admission Criteria
    • We provide care for those privately funding, LA and NHS trust.
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Burlington Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • It is important that you are able to maintain a social life and keep links with family, friends and community networks. Visitors are welcome at the Home at anytime. However, please be mindful that Homes are ‘home’ to many people so ask that mealtimes and late night visits are treated with courtesy.


  • Parking

  • Parking available


Burlington Court Care Home Reviews (57)

Total of 57, showing 41-57
9.6

Burlington Court Care Home has a Review Score of 9.6 (9.601) out of 10, based on 30 reviews in the last 2 years. Over all time Burlington Court Care Home has 57 reviews.

Overall Experience

  • 34
  • 19
  • 3
  • 0
  • 1

Date Published

57
7
19
30
27

Review from T W (Nephew of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is not the first time we have used Burlington, which tells you everything. Like every business people make the difference and the staff led by the manager, are first class. They all show great enthusiasm for the job, are totally empathetic to the patient's needs and carry it out with professionalism
and a smile. Still offering a 5-star service in these difficult times - Well Done!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine G (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care our dad is receiving. He is really relaxed settled and happy. All staff are lovely and really caring, they can’t do enough for Dad and they are always pleased to see us when we visit. Burlington Court is always really clean and tidy. We can’t thank them enough for all
they do.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Lorraine, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edward M (Brother of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother seems to have settled into the care home life. The staff are attentive and caring. They have been a great help with the settling in period and are always friendly and helpful. The room has been kept clean and tidy. I have enjoyed visiting him back in the care home after being in lockdown.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Edward, for your positive feedback towards Burlington Court Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your brother has settled in. If there is anything more we can do, please do not hesitate to reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen D (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we looked through all local care homes and we chose Burlington Court. My mum has been a resident since it has been open. It was the best choice as far as we are concerned as a family. My mum settled after a while. Every staff member took good care of my mum, which I am so so grateful for.
The staff are so caring and welcoming and made all our family feel so comfortable when visiting as nothing was too much for them to help if we asked. My grandfather was also there and was well looked after. The staff even called him Granda. I would like to say a big thank you to every staff member at Burlington Court for looking after both members of my family. I would highly recommend this care home as the staff are so caring and friendly.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Helen, for your comments about your recent experience at Burlington Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie A (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all carers, nurses, activity team, domestic staff, maintenance guys, kitchen and office staff for pulling together through this pandemic.
Your hard work and commitment have made Burlington Court a safe place for our loved ones to be, especially at a time when us as families can't be there
in person.
The Facebook page is a fantastic way for families to see what's going on. It's great to see loads of happy faces participating in the activities going on within the home.
The frequent and very detailed telephone updates from nursing and senior caring staff are really appreciated. Staff are so down to earth during these calls, and their genuine love for the residents always shines through.
Every staff member within Burlington Court who has worked their way through this pandemic has done so with the utmost respect to residents and their families.
Thank you, guys, for doing a grand job.

Reply from Kristen Fitzgerald, Marketing Assistant at Burlington Court Care Home

Thank you, Debbie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Burlington Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff in Douglas Unit, my dad was a resident in there for only a few months, but you'd think he had been in there for a lot longer as all the amazing staff helped him settle in so quick. Sadly, on 1st December, Dad passed away very peacefully and pain-free; the great staff
made sure of that. I will be forever grateful to the amazing staff that gave my dad the level of care in which they did.

Reply from Kristen Fitzgerald, Marketing Assistant at Burlington Court Care Home

Thank you, Susan, for your feedback and for taking the time to share your experience at Burlington Court Care Home. We are so sorry to hear about your Dad but pleased you felt he received great care and hope that his time at Burlington did see some friendships flourish, especially with the care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice G (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Like most people, I was apprehensive about my Ma going into care. My Ma was going downhill rapidly. Since going into Burlington Court she has improved immensely thanks to the care and dedication of the staff. I really appreciate all they are doing, especially during this Pandemic. I love getting the
updates and seeing the photos on the FB page.

Reply from Kristen Fitzgerald, Marketing Assistant at Burlington Court Care Home

Thank you, Janice, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne A (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home since February 2019. She has had a few accidents which staff have dealt with quickly getting her the medical support she needed. After many hospitals stays they have welcomed her back and treated her appropriately. She has built up relationships with all staff. She
has her favourites and rightly so. I want to thank all the staff for looking after her and treating the family with respect. I hope we can get to visit again soon.

Reply from Kristen Fitzgerald, Marketing Assistant at Burlington Court Care Home

Thank you, Joanne, for your positive feedback towards Burlington Court Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mother has settled in. If there is anything more we can do, please do not hesitate to reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter-in-law of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my relative has the best care in Burlington Court. The staff is very helpful when I come and they keep me updated with regular calls regarding my relative's wellbeing.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H B (Husband of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been well looked after by all the staff. Very friendly and let you know about things that are going on. Thank you.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I O (Daughter-in-law of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very difficult time to write a review, given the current pandemic. However, that aside, we have no complaints about the level of care provided and would highly praise the staff who work with our relative on a daily basis. The housekeeping within the home is very good and the range of activities
varied. All in all, we are happy with the care provided.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Burlington Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Find staff very helpful and friendly and very informative when advising on resident's health issues. No airs and graces. Down to earth, realistic people.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jordan K (Great-grandson of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great-Grandmother attended Burlington Court near the end of 2019 as her health had unexpectedly deteriorated quickly and she could no longer live alone. The care she received when in the home was second to none and all of the staff that looked after her did so in a very caring, respectable and personal
manner. She knew them all by name and had a different relationship with each of them. Unfortunately, she passed away due to her ill health, but the staff and management were very professional in helping us with the situation upon our visits. I’m writing this review because I feel that during this current pandemic, the home has come under a lot of very unfair and untrue criticism from the press, yet still, they seemed to have coped well and as always the care of their resident’s came first and foremost. I met the majority of the staff during my visits, and everyone was very friendly and welcoming. I would thoroughly recommend the home to anyone.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Jordan, for your feedback and for taking the time to share your experience at Burlington Court Care Home. We are so sorry to hear about your Great Grandmother, but pleased you felt she received great care and hope that her time at Burlington Court did see some friendships flourish, especially with the care team. We really appreciate all of your kind words about our team, our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care, if there is anything more we can do please do not hesitate to reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline C (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After all the bad publicity during the Covid outbreak, I felt I had to comment again about Burlington Court. During the time my mother was there I found the staff extremely competent and caring. Nothing was too much trouble for them and anything we requested was dealt with. They treated my Mum with
nothing but respect and compassion and nothing was too much trouble for them. Amid all the bad publicity surrounding care homes, I felt I had to speak up for Burlington.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Jacqueline, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Burlington Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Siobhan W (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent many a day spanning over a period of 26 months at Burlington Court when my Mum was being looked after there, and I can hand on heart say, that every member of this amazing team could not care any more than they do for their residents and the families/relatives. I saw first-hand the daily challenges
and demands they face, they are all professional and capable and put their residents' needs first at all times.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Siobhan, for letting us know how we are doing at Burlington Court Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing. Take care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula C (Relative of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since coming to live at Burlington our uncle has gained weight, is bright and chatty and seems very happy. The staff have done a truly amazing job and we cannot thank them enough. They have shown genuine care for someone who has been quite stubborn and trying to remain independent at home. He really
is having a great time now with plenty of company in a nice cosy environment. Thank you so much.

Reply from Olivia Shields, Marketing Assistant at Burlington Court Care Home

Thank you, Paula, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John E (Respite Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to Burlington Court for a year now, I have been disabled since 1996, I have been in 5 other care homes, but Burlington Court, has been magnificent for me, and my family especially my wife, whom respite care is meant to benefit, she knows she can put me in here safe in the knowledge
that I am being well looked after.
It is a wonderful bright friendly home and all the staff from the manageress down to the domestic's, nothing is any trouble.
I only get a few visitors in my fortnight stays 8 weeks a year 2 weeks at a time, but whenever I have visitors they are well looked after.
A truly wonderful home that I would recommend to any family thinking of putting a relative into this care home.
Great staff, great food, and plenty to do what more can you ask for.
5-star luxury in everything at Burlington Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Burlington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for Burlington Court Care Home is calculated as follows: ( (260 Excellents x 5) + (63 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 348 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlington Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Jul 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Lorraine

Lorraine Foster

Job Title: Home Manager

Joined: 2008

Lorraine has been a qualified nurse for 30 years and has been with Burlington Court since 2008, bringing a wealth of experience and dedication to the position.


In her free time, Lorraine enjoys reading, going to the cinema (she is a huge Lord of the Rings fan!), dining out, spending time with family, and travelling abroad to explore new places. A personal achievement she cherishes is becoming a dog lover; despite initially not wanting a dog, she now enjoys dog-sitting for her son's pet and loves every moment of it.


What Lorraine enjoys most about her role is the friendly, home-like environment at Burlington Court. She loves meeting new people and learning about their histories, as everyone has a unique story to share. For those considering a career in care, Lorraine acknowledges that while it can be challenging and difficult at times, it is also one of the most rewarding jobs you will ever do.


If you’d like to learn more about Burlington Court Care Home, please feel free to get in touch. Lorraine looks forward to welcoming you and sharing what makes their home special.