Craigend Gardens Care Unit

72 Croftcroighn Road, Ruchazie, Glasgow G33 3SE
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9.7 12 Reviews
  • Craigend Gardens Care Unit, Glasgow
Craigend Gardens Care Unit is a Glasgow service that can welcome up to forty-eight people, all of whom receive efficient and expert help from skilled carers, through care packages that respect Care Inspectorate requirements.

All of the bedrooms are en-suite and the home is located in a convenient location for easy access to the rest of Glasgow.

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Care Provided by Craigend Gardens Care Unit

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Steven McLellan (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Craigend Gardens Care Unit

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £850
    • Self-Funded Nursing Care from £950
    • Self-Funded Nursing Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £900
    • RESPITE Self-Funded Nursing Care from £950
    • RESPITE Self-Funded Nursing Dementia Care from £1,000
  • (these prices are only a guideline, please contact Craigend Gardens Care Unit to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Residents Internet Access
  • Stairlift

Craigend Gardens Care Unit Reviews (12)

9.7

Craigend Gardens Care Unit has a Review Score of 9.7 (9.658) out of 10, based on 10 reviews in the last 2 years. Over all time Craigend Gardens Care Unit has 12 reviews.

Overall Experience

  • 10
  • 3
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Date Published

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7
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2

Review from H I (Brother of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother arrived at the care home he has come on leaps and bounds. His walking has improved 100% he has gained weight through proper care. It is general well being has improved and we now can have proper conversations.

Reply from Steven McLellan, Manager at Craigend Gardens Care Unit

Thank you so much for your kind words. We are so happy you see the hard work and devotion the team make each day to make residents like your brothers lives full of joy and cheer.


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Review from Stephen G (Nephew of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the attorney for my uncle, who has been a Craigend Gardens resident for nearly two years now. My aunt was also a resident but sadly died last year. Another review talks of the difference between the level of care provided in hospital and that at Craigend. I couldn't agree more. My uncle - who has
vascular dementia - had to be admitted to hospital and regressed considerably when there. Craigend manager and deputy visited him, saw this, berated the staff there, insisted on bringing him back to Craigend (with my full support) and within two weeks he was transformed. He is happy and I can't ask for more. May aunt chose to die at Craigend - and I witnessed an outstanding level of personal care and support which went far beyond the job. Genuinely caring and decent people. It is not the plushest place - but who cares when they are happy and so well supported.

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Review from John C (Husband of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's is resident of Craigend Gardens in which staff are very friendly and helpful also rooms are kept clean.
And you are made very welcome and also friendly and welcoming they keep you updated what's happening.

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Review from D P (Son of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident since August 2024 and I couldn't be happier with the care that she receives. The staff are always keen to help and are very supportive with her needs.
Any of our requests for additional help for my mother has been implemented.

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Review from Patricia M (Daughter of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved into craigend gardens
Her admission was really smooth the staff are amazing with her and nothing is a bother
My mum says she is very happy and feels safe in craigend gardens
I don't have any concerns they are amazing we were even allowed to paint her room
Although the
the handy man done this for us thank you

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Review from M P (Niece of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit to see my aunt and was really impressed with the team, how helpful they are and how much they look after the residents. So happy my aunt is there - she looks amazing vibrant now.

Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you so much for your kind words. We are happy to know your aunt is happy with the tailored care provided at Craigend Gardens.


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Review from Margaret B (Sister of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my brother in the home for the past year and phoning to speak every night. I have always found all the staff to be very efficient yet warm and welcoming. My brother recently passed away in hospital. I can only say that while I was not impressed with the casualty department of the
hospital, the comparison and care provided by the entire staff has been exemplary. This home represents the pinnacle of excellence.

Reply from Steven McLellan, Manager at Craigend Gardens Care Unit

Thank you so much for your lovely review. We really appreciate feedback from our relatives and taking the time, to submit a review at such a difficult time, is so much appreciated. All of our staff strive every day to provide first class care and support to our residents and relatives. Thank you for your kind words.


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Review from D B (Husband of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff to be courteous to both myself and my wife.
My wife is totally incontinent, so all staff must have the patience of saints to cope with her daily needs.

Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear you are happy with our tailored care. I'll forward your warm sentiments to our home team.


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Review from K C (Sister of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really pleased with the care my brother is receiving at Craigend Gardens. The staff are friendly, thoughtful and supportive. We have seen a marked improvement in his health and wellbeing. Whenever I visit the staff treat all residents with care and respect.
Any concerns we have had have
been dealt with quickly and the staff always have time to listen and reassure.

Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your sister's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from Jessie F (Sister of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been suffering from delirium. Since being moved to Craigend Gardens he is starting to take an interest in things and is more contented, and less agitated. He is very well looked after by excellent staff.

Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

We're delighted that your brother settled in quickly at Craigend Gardens. Our dedicated staff are committed to creating a welcoming and supportive environment. Thank you for your kind words. Kind regards.


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Review from L S (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident in September 2022 under different management. My review then would have been 1 star.
However, there is now a new management team in place and there is an overall improvement in all aspects.
Staff are friendly and attentive, the communication has greatly improved also.
Activities
have also improved, whereas in 2022 they were few and far between.

Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.


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Review from Elizabeth P (Sister of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother unfortunately had to go into care. He has been a resident at the home since April 2019. Myself and members of my family are very happy with the care he receives at the home. He settled in really well. We did have a couple of hiccups along the way but they were resolved in a professional manner.
I can now sleep at night and go on holiday with the knowledge that he is being well cared for.

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Review from I K (Daughter-in-law of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in Craigend Gardens for just over a year now and the family are very happy that she is in such a good and caring environment. My mother in law has always been a nervous and anxious person. The staff are all extremely kind and caring and they manage to comfort her and settle
her. We are happy that there is plenty of activities and I know the staff try to encourage her to join in. Taking everything into consideration - food, activities and attention and dedicated staff - we see that we are comforted knowing she is happy and safe.

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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Craigend Gardens Care Unit is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Craigend Gardens Care Unit is calculated as follows: ( (81 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 117 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craigend Gardens Care Unit is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Steven

Steven McLellan

Job Title: Home Manager

Joined: 2024

Managing the home towards excellence in care and ensuring positive outcomes for all residents and their loved ones.


Ashlay

Ashlay Donnachie

Job Title: Deputy Manager

Joined: 2018

Managing the home towards success in all areas and ensuring the best person centered nursing care is delivered within the home.


Frequently Asked Questions about Craigend Gardens Care Unit

What types of Care is Craigend Gardens Care Unit registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Craigend Gardens Care Unit provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Craigend Gardens Care Unit have?

There are 48 Single Rooms.

What are the Facilities & Services at Craigend Gardens Care Unit?

Close to Local shops, Lift, Stairlift, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Craigend Gardens Care Unit to the centre of Glasgow?

3.8 mile(s) as the crow flies, distance by road may be significantly further.