Lower Johnshill Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.
Lower Johnshill understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Lower Johnshill has a Review Score of 9.1 (9.109) out of 10, based on 9 reviews in the last 2 years. Over all time Lower Johnshill has 47 reviews.
Review from Iona O (Daughter of Resident) published on 25 December 2024
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Review from J B (Sister of Resident) published on 13 June 2024
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Reply from Janis McFarlane, Regional Director at Lower Johnshill
Thank you for taking the time to share your thoughts and positive comments regarding the care staff which is appreciated and will be fed back to the team at Lower Johnshill.
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Review from L S (Daughter of Resident) published on 24 May 2024
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Reply from Janis McFarlane, Regional Director at Lower Johnshill
Thank you for your kind comments, it is always a pleasure to receive positive feedback. We appreciate the time you have taken to share your comments with us and we will share this with our team.
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Review from D W (Son of Resident) published on 21 March 2024
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Reply from Emma Davies, Home Manager at Lower Johnshill
Thank you very much for your kind words. The staff in Lower Johnshill pride themselves on the care they deliver and it is so great to see the appreciation from loved ones all the best, Kind regards.
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Review from Margaret L (Wife of Resident) published on 18 March 2024
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Reply from Emma Davies, Home Manager at Lower Johnshill
Thank you for your lovely comments we very much enjoy looking after your husband and I'm happy that any concerns are dealt with immediately, this is very reassuring. We have recently employed a number of nurses so we will see a massive reduction in the use of agency staff which will have a positive impact on the home. I will pass on your kind words to the staff kind regards
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Review from James F (Son of Resident) published on 18 March 2024
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Reply from Emma Davies, Home Manager at Lower Johnshill
This is so wonderful to hear and I cant thank you enough for your kind words. we pride ourselves in providing person-centred care to both our residents and their families. I know the staff very much enjoyed caring for your mum and she is missed each day i will pass on your kind words to all the staff. kind regards
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Review from S W (Day Care) published on 29 January 2024
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Reply from Emma Davies, Home Manager at Lower Johnshill
Thank you for taking the time to submit your comments. We appreciate your positive feedback which is lovely to receive, and we will share this with our staff team.
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Review from C D (Daughter of Resident) published on 11 July 2023
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Reply from Emma Davies, Home Manager at Lower Johnshill
Thank you for your kind words. We strive to be the best we can be and are very privileged to be able to care for Dad.
Kind regards.
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Review from J M (Son of Resident) published on 11 July 2023
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Reply from Emma Davies, Home Manager at Lower Johnshill
Thank you for your kind words, the staff at Lower Johnshill pride themselves on the care they deliver and it's great for them to receive positive feedback.
Kind regards.
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Review from Marion S (Friend of Resident) published on 13 February 2023
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Reply from Emma Davies, home manager at Lower Johnshill
Thank you for your kind words regarding our staff and the care provided to your friend. It means so much for the care home to receive such positive feedback
your friend was a pleasure to care for and will be missed by all here in Lower Johnshill
kind regards
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Review from Malcom H (Brother of Resident) published on 26 December 2022
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Reply from Emma Davies, home manager at Lower Johnshill
Thank you for your kind words, your brother was a true part of Lower Johnshill and is missed each and every day.
I vwish you and the family all the best for 2023.
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Review from A V (Daughter of Resident) published on 4 November 2022
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Reply from Emma Davies, Home Manager at Lower Johnshill
Thank you so much for your kind words, it's great for the staff in Lower Johnshill to know that the job they do is worthwhile and appreciated. You and your mum are a big part of the Lower Johnshill family and it is an absolute pleasure to care for her
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Review from Margaret D (Daughter of Resident) published on 10 October 2022
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Reply from Emma Davies, Home Manager at Lower Johnshill
Thank you for your very kind, heartfelt words. Your dad was an absolute pleasure to care for, and we miss him very much. It's just so wonderful for the team to hear such great praise. I will certainly pass on your thoughts to the team. All the best to you and the family.
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Review from I R (Daughter of Resident) published on 16 September 2022
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Reply from Emma Davies, home manager at Lower Johnshill
Thank you for your kind words, it was an absolute pleasure to care for your mum whilst you enjoyed your time away. We really hope to be able to have the opportunity again in the future.
We at Lower Johnshill wish you and your mum all the best and hope to see you again soon.
Regards
The team at Lower Johnshill care home
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Review from Alisa W (Daughter of Resident) published on 7 June 2022
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Reply from Emma Davies, home manager at Lower Johnshill
Thank you for your kind words. it was a pleasure to care for your dad, he will be truly missed in Lower Johnshill Care home.
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Review from Mandy M (Daughter of Resident) published on 7 June 2021
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Reply from Emma Davies, Home Manager at Lower Johnshill
Thank you for your kind words, we aim to be the best at Lower Johnshill and really appreciate the support you provide as family members.
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Review from G C (Husband of Resident) published on 23 November 2020
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Reply from Emma Davies, Home Manager at Lower Johnshill
It has been a pleasure to care for your wife and she will be sadly missed by everyone in Lower Johnshill. I thank you for your kind words and wish you all the best for the future.
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Review from K M (Daughter of Resident) published on 31 July 2020
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Reply from Margo Brunton, Home Manager at Lower Johnshill
We wish to take the opportunity to thank you for your very kind words and are delighted that you had such a good visit with your mum. We are all looking ahead to the times where we can have in-house visits. It is lovely to see visitors returning as it has been a difficult time for residents not being with their loved ones.
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Review from M J (Daughter of Resident) published on 9 December 2019
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Review from Violet B (Niece of Resident) published on 12 August 2019
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Reply from Lynne Anderson, Home Manager at Lower Johnshill
Thank you for your review. Lower Johnshill aims to offer the highest level of care to all its residents; if there are concerns noted I will be happy to spend some time discussing our plans to address these. Please feel free to contact us and make a suitable arrangement to meet and discuss. Once again thank you for bringing these views to our attention.
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The Review Score of 9.1 (9.109) out of 10 for Lower Johnshill is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.632 for Lower Johnshill is calculated as follows: ( (72 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 106 Ratings = 4.632
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.477 Points relating to the number of positive Reviews for Lower Johnshill is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 9 Positive Reviews ÷ 15.6 = 0.577
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 May 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Adequate
(3) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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