Avonbridge Care Home

50 Old Avon Road, Hamilton ML3 7BT
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9.2 23 Reviews
  • Avonbridge Care Home, Hamilton
Welcome to Avonbridge Care Home, nestled on the picturesque banks of the River Avon, adjacent to the historic bridge that lends the home its name. Situated just a stone's throw away from the vibrant heart of Hamilton, the home is deeply woven into the fabric of the lively community, often regarded as a community within the community itself.

Avonbridge embraces an open visiting policy, welcoming families at any time to share in the lives of their loved ones, while respecting protected meal times. The home spans over two floors, with communal living areas thoughtfully situated on the lower floor and bedrooms predominantly located on the upper floor, with ease of access via a lift.

Step outside and soak in the tranquillity of the enclosed courtyard and beautiful secure gardens, offering residents and visitors alike a serene outdoor escape. Nearby, Chatelherault Country Park beckons with accessible, scenic walks, while the picturesque Clyde Valley awaits just a short drive away.

At Avonbridge Care Home, the team believes in enriching the lives of residents through a vibrant activity program that includes everything from engaging outings to local attractions to pampering beauty treatments and visits to the in-house hairdressing salon. They strive to create a warm and inviting atmosphere where residents can thrive and enjoy each day to the fullest.

The team invites you to visit Avonbridge Care Home and experience the sense of belonging and community that defines the unique environment. You can see first hand how they're dedicated to providing exceptional care in a setting that feels just like home.

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Care Provided by Avonbridge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Donnelly (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Wheelchair Access
  • Visiting

  • Avonbridge Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Avonbridge Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Avonbridge Care Home Reviews (23)

Total of 23, showing 1-20
9.2

Avonbridge Care Home has a Review Score of 9.2 (9.232) out of 10, based on 6 reviews in the last 2 years. Over all time Avonbridge Care Home has 23 reviews.

Overall Experience

  • 18
  • 4
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Date Published

23
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Review from C J (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were initially apprehensive about my mum having to move into a care home after having a severe stroke. But we couldn’t have chosen a better place for her, all of the staff are wonderful and are so patient and caring with her despite her being unable to communicate. The nursing staff have been amazing
and on top of things any time she has been unwell. It’s reassuring to know that she is well looked after, both physically and emotionally.
A special thank you to all of the staff who helped make it possible for us to have a hen party for my sister-in-law in the home yesterday, to allow my mum to be involved in the run-up to the wedding. Especially one lady who went above and beyond to make sure that my mum and the whole family had a great day.

Reply from Emma Duffy, Home Manager at Avonbridge Care Home

Thank you so much for taking the time to review our service. Your positive feedback means a great deal to the team. We are so pleased we were able to host such an important family event, and we are absolutely delighted to hear the positive impact this has had on your mum and the rest of the family.


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Review from M N (Niece of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is without a doubt the best care home I have ever experienced. The staff are genuine caring fun and professional. Happy environment for residents and family. Cannot rate high enough on every level.

Reply from Emma Duffy, Home Manager at Avonbridge Care Home

Thank you so much for taking the time to submit this review; all the staff here at Avonbridge really appreciate your kind words and positive feedback.


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Review from Sheila D (Wife of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avonbridge is like home-from-home. The staff are lovely and attentive. My husband and the family have been made very welcome since day one, and we always get a cheery hello from all the staff always. Everyone is so positive, and the staff are for my hubby just as I would at home. My hubby is well cared
for, well fed and well looked after by all the staff. We, as a family, love visiting the care home. Hubby is so happy and engaging since the first day her arrived. We can't thank the staff enough for all they do.

Reply from Emma Duffy, Home Manager at Avonbridge Care Home

Thank you so much for taking the time to submit this review; your kind words and positive feedback mean a great deal to the team here at Avonbridge.


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Review from Piera G (Sister of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have picked a better home for my sister who has been given a new lease of life since she entered the home in September 2022. It is a clean, comfortable, beautiful home in a heavenly location. The residents are treated like family by a team of qualified loving carers, nurses and other efficient
supportive
members of staff who attend to their individual needs with such a gentle, loving, dignified manner. Their health and well-being is monitored closely and therefore any problems are diagnosed immediately and action taken as required. Their everyday life is enhanced with daily exercises and enjoyable activities. They frequently hold parties with professional singers being brought in, visits from other organizations They also have the facility of a hairdresser, beauty therapist, chiropodist, dental hygienist
etc. The residents and their bedrooms are kept spotlessly clean. Their meals are prepared fresh daily with a great variety and dietary choices. Congratulations Avonbridge Care Home.

Reply from Emma Duffy, Home Manager at Avonbridge Care Home

Thank you so much for taking the time to review Avonbridge Care Home. The management team and all the staff really appreciate your kind words and positive feedback.


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Review from N G (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was 110 yesterday. All the staff involved ensured she had the most amazing day. Food, celebrations and entertainment were all really lovely. Since Mum has been in Avonbridge, since January 2023, her care has been wonderful The staff are just so very kind and attentive she has made such an
improvement overall.

Reply from Emma Duffy, Home Manager at Avonbridge Care Home

Thank you so much for taking the time to review our service. Your positive feedback means a great deal to the team. We are so happy your mum had such a lovely time celebrating her birthday.


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Review from Jacqueline M (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has just passed away after spending just over a year in Avonbridge Care Home. I can honestly say he loved this home. All the staff from the cooking staff, cleaners, handy man to the carers and nurses they all play a huge part in making this care home feel like a massive big family.
In Dad's
final week I spent five days by his bedside and I witness the care and love show by all the staff not just to Dad but to myself. The looked after and fed me as well. That last week would have been so much harder if the staff hadn’t been with me every step of the way. Through out it all Dad was treated with respect and dignity to the very end.
Would I recommend this care home, yes 100%, it might not be big or flash as some homes but it’s a wonderful family environment for our loved ones when they need help the most in their final years. Thank you to all in the Avonbridge family.

Reply from Emma Duffy, Home Manager at Avonbridge Care Home

Thank you so much for taking the time to submit your review of our service, your kind words and support mean a great deal to the team here at Avonbridge.


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Review from D O (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Avonbridge for a respite break last month, planning to stay for 2 weeks. She had not been in the best of health for a while and needed to rest. Within a fortnight of being in Avonbridge, my mum decided that she would like to stay, and a month on, she continually speaks highly of the
Avonbridge and how well looked after she feels there, and how she sleeps better than she has for years. She is very appreciative of all the staff, whose hard work, patience, and friendliness have enabled my mum to feel comfortable and relaxed at all times and to overcome the challenges of gaining familiarity with a new environment. Particular plusses are the freshly cooked food, first-class laundry service, cheery lounge for socialising, and homely atmosphere which the manager and staff maintain. The team's dedication and kindness are really impressive. My mum is treated as an individual and she greatly enjoys her interactions with the staff and other residents. Thank you, Avonbridge.

Reply from Emma Duffy, Home Manager at Avonbridge Care Home

Thank you so much for this review, it means a great deal to the staff to receive this positive feedback. We are so happy your mum chose to stay with us at Avonbridge.


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Review from Margaret L (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff or home, very supportive of my mum's needs. Any time I have phoned nothing is too much bother always have time to answer any questions I have, have kept me up to date with my mum's health. Any time she has needed any other assistant such as a doctor this is actioned in a quick
and timely manner.

Reply from Emma Duffy, Home Manager at Avonbridge Care Home

Thank you so much for the review, your positive feedback and ongoing support mean a great deal to the staff at Avonbridge.


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Review from L A (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting for 3 years now, and I have found the management and care staff very welcoming and friendly. Care and support is given at all times and as a family member I am happy with this, we are always made aware of all forthcoming social events. My mum is settled and happy within her surroundings.

Reply from Emma Duffy, Home Manager at Avonbridge Care Home

Thank you very much for your review, the staff at Avonbridge really appreciate your kind words and ongoing support.


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Review from Lesley M (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avonbridge has been a great choice of care home for my mum. Staff are welcoming, caring, and respectful. Nothing is too much trouble for the staff especially during Covid when they kept us updated and offered alternative ways to see mum via video calls etc. Mum has been able to take part in a wide variety
of activities, movie days, bingo, keep fit, walking group, and when possible, entertainment, nursery visits etc. We can't thank the staff enough for caring for Mum. Well done everyone.

Reply from Emma Duffy, Home Manager at Avonbridge Care Home

Thank you for your review, the staff at Avonbridge really appreciate your kind words and ongoing support.


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Review from E R (Friend of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff and management are excellent, always willing to help and look after my friend. It may not be a big fancy home, but care but facilities and are excellent. Always enjoy my visits down at the home.

Reply from Lesley Kelly, Home Manager at Avonbridge Care Home

Thank you for your kind words. It is always nice for the staff to hear that they are appreciated.


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Review from Angela M (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in Avonbridge for a while now. I and my sisters are delighted with the care he receives here. Dad has dementia, which was not always easy to manage and like any other changes in his life they had to be overcome. What can I say other than the dedication and hard work the staff
put into making Dads transition into Avonbridge, made this journey easier for Dad and us as a family. During this pandemic, they will have faced many challenges. The staff keep me informed on all aspects of dads health and well being, and I receive current updated information regarding covid-19. As a family, we had a few years of heartbreak and trauma due to mum and dads health. I can honestly say that 1st-week Dad went to Avonbridge, I was able to sleep, as I knew he was so cared for. My dad had a recent visit to the hospital, and all he wanted was to go home (to Avonbridge), this meant so much to us as it confirmed he felt safe and happy there.
I can't commend Avonbridge and staff any higher.

Reply from Lesley Kelly, Home Manager at Avonbridge Care Home

Thank you very much Angela for your kind comment. The staff appreciate it.


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Review from Laura D (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the care home are all absolutely amazing, my mum is so well looked after, not just her personal care, but her mental health. All the staff make sure she has everything she needs, and they all go above and beyond what is required.


I love the events they organise the staff really go for

it and decorate the home and all dress up. Even during lockdown they've kept all the residents happy and safe and accommodated the family as best they can and kept us all updated with messages and photos.


This isn't just a care home it's a family.


Reply from Pamela Steele, Deputy Manager at Avonbridge Care Home

Thank you very much, Laura, we appreciate your support and kind words.


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Review from Audrey M (Granddaughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avonbridge care home has been the residents for my 100-year-old grandmother for the last two and a half years.
In this time they have gone way beyond that of a care home in the care they have given to my gran not only her but all of the residents they take care off.
Over the past few months with
the Coronavirus and not being able to see our loved one the staff have kept us well informed of what's going on in the home as well as sending us pictures and videos of our loved ones.
The activities, sing songs, games and artwork that all the residents have been doing is just amazing.
Well done to all the staff and management.
You truly are all fantastic.

Reply from Pamela Steele, Deputy Manager at Avonbridge Care Home

Thank you very much, Audrey, for your ongoing support from everyone here at Avonbridge.


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Review from Linda M (Daughter of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother receives. Staff are wonderful from the carers to the housekeeping staff. All staff work really hard to make the care home as 'homely' as possible. I would highly recommend.

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Review from Margaret R (Wife of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Avonbridge Care home for 18 months, his care is excellent. He is treated with dignity and respect by nurses, carers and all members of staff. Relatives and friends are made to feel welcome. The manager has an excellent team who all work together to make Avonbridge a
home.

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Review from B A (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We hae been visiting relatives in this home since 2001. There has been a number of owners and managers during that period. Currently the management team are good. The staff, in the main, have been there for a long time and so there is a high level of consistency in relationships. The staff and their
level of care is what makes this a good care facility.

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Review from A N (Wife of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has now been in Avonbridge Care Home for 7 months. He is being very well cared for by the staff. I have had issues with clothes going missing despite having snap-tags on. Some eventually turned up but others have not. The home has been radically upgraded since he has gone into it. Decoration,
carpets, chairs have been upgraded and all of the windows have been replaced. The garden area has been well used this summer. Several outings, church services, parties and visits from the 'Therapets' have been enjoyed too.

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Review from James S (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice small nursing home which sits on the bank of the river Avon. One large sitting room and one smaller one where all the residents are during the day. The residents are treated really well by the carers and nurses who work very hard. Very friendly home and my mother seems to be really settled here.

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Review from K D (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are, overall, happy with the care provided to our mum and would be delighted to recommend the facility to others.
Staff are helpful, friendly and considerate of residents needs and wishes.

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Current Review Score: 9.2 (9.232)

Overview of Review Score

The Review Score of 9.2 (9.232) out of 10 for Avonbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Avonbridge Care Home is calculated as follows: ( (63 Excellents x 5) + (7 Goods x 4) ) ÷ 70 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.332 Points relating to the number of positive Reviews for Avonbridge Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 6 Positive Reviews ÷ 8.2 = 0.732

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 6 Jul 2022

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Duffy

Job Title: Care Home Manager

We offer first-class nursing care for the elderly on a permanent or respite basis, delivered by highly trained professionals in lovely comfortable surroundings.


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available to all. Our cook prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.


Residents have the freedom to choose what to do and when. There is plenty going on and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, arts and crafts, baking and wherever possible, trips out and about.


I’d love to show you around the home. So if you should like a tour, or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.


Frequently Asked Questions about Avonbridge Care Home

What types of Care is Avonbridge Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avonbridge Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Avonbridge Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Avonbridge Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access & Gardens are some of the Facilities & Services.

How far is Avonbridge Care Home to the centre of Hamilton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.