Crosslaw House

Home Street, Lanark ML11 9AZ
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8.3 13 Reviews
  • Crosslaw House, Lanark
Crosslaw House Care Home provides residential, nursing and dementia care for up to 45 older people. Located in Lanark, South Lanarkshire, the beautiful home sits in its own grounds in a residential area just down the road from local shops and amenities and a stone’s throw from Lanark Loch.

The home is beautifully decorated throughout, with lounge and dining areas where residents can relax and socialise, as well as a hair salon. The landscaped gardens provide a peaceful place to sit or walk around the lawns and raised flowerbeds. Most of the bedrooms are en-suite and residents are welcome to personalise them.

The home provides regular activities and entertainment such as concerts and sing-a-longs. Residents are welcome to discuss their suggestions for the activities programme and take part in the monthly residents’ meetings, where they can provide feedback and make suggestions for the improvement of their home.

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Care Provided by Crosslaw House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Maxwell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Crosslaw House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,556 – £1,556
    • Self-Funded Residential Dementia Care £1,556 – £1,556
    • Self-Funded Nursing Care £1,852 – £1,852
    • Self-Funded Nursing Dementia Care £1,852 – £1,852
    • RESPITE Self-Funded Residential Care £1,556 – £1,556
    • RESPITE Self-Funded Residential Dementia Care £1,556 – £1,556
    • RESPITE Self-Funded Nursing Care £1,852 – £1,852
    • RESPITE Self-Funded Nursing Dementia Care £1,852 – £1,852
  • (these prices are only a guideline, please contact Crosslaw House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Crosslaw House Reviews (13)

8.3

Crosslaw House has a Review Score of 8.3 (8.277) out of 10, based on 4 reviews in the last 2 years. Over all time Crosslaw House has 13 reviews.

Overall Experience

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Date Published

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Review from M C (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring and supportive to my mother although it's very obvious they are extremely busy. They are unable to spend time talking to her. After our review meeting, I understood this will be addressed.

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Review from L A (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely family feel, all staff are welcoming and friendly. It is obvious staff take great care of all the residents. I am informed immediately of any issues/changes in my mum. I am extremely happy with the care my mum is given.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your kind words, staff really do appreciate it.


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Review from Jan L (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Crosslaw House for almost two years. During his stay, he was shown the utmost respect and treated in a caring manner. As a family visiting most days, we were always made to feel welcome after being included in the many and varied activities being enjoyed.
The care home
has a wonderful team who work together to meet the needs of their residents.
During the last week of my dad's life, the attention to detail in respect of holistic palliative care was beyond excellent.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your kind words; it was a pleasure to care for your dad, he will be missed.


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Review from Y C (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all so caring of residents and welcoming to relatives. They have made a difficult time a lot less stressful. They keep me up to date with what is happening and include me in discussions about my mum's care.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your very kind words, it is a pleasure to look after your mum.


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Review from Ann L (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crosslaw House was the second home my mother was a resident within. The contrast was clear from the outset! The staff in Crosslaw treated my mum like family, they showed respect, compassion and a genuine desire to make my mum comfortable and safe. Although my mum's stay in Crosslaw was cut short due
to her health she was exceptionally well looked after, even at the time of her passing, the staff were kind and professional. A first-class care home.

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Review from Lesley C (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming to visitors and very caring towards the residents. They went over and beyond their duties during Covid and did their best to keep residents in touch with loved ones despite lockdowns.
My mum is now better both physically and mentally than before she was admitted to Crosslaw
House Care Home. She is always clean, nicely dressed and has her hair and nails done regularly.
I would not hesitate to recommend Crosslaw House to other families.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your lovely review, will share this with our hard-working staff.


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Review from Brian S (Husband of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The establishment has a feeling of being more a home than hotel!
Happy with the general support, care and cover offered. Communication with me is good. Staff very willing to listen and act if needed.
Covid has obviously put great constraints and pressure on all the staff, maybe reducing time able
to spend on one-to-one contact.
No complaints.

Reply from Lynne McLellan, Manager at Crosslaw House

Many thanks for taking the time to complete this review. It has been an incredibly difficult year and particularly for your wife coming into a care home in the middle of a pandemic. For me, the greatest pleasure is in the recognition from families and loved ones that, despite the challenges, we continue to provide the best service we can. I will ensure that all the staff are aware of your positive review.


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Review from S S (Son of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had no prior dealings with care homes, I wasn't sure what to expect when Mum went to Crosslaw House Care Home almost two years ago. However, everyone there has been fantastic in looking after and supporting her needs, especially when you consider the extra pressure on everyone because of Covid.
I really can't thank the management and staff enough for their care of my mum in these difficult times.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you so much for your kind words. It is a pleasure having your mum here and I appreciate it must have been a difficult move for her, particularly coming into a care home at the outset of the pandemic. I will make sure that all the staff are aware of your positive review.


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Review from Nanette O (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted to Crosslaw House Care Home almost two years ago. I have been extremely satisfied with the quality of care which Mum has received (and continues to receive) whilst at Crosslaw.
I have been reassured by the competence, compassion and friendliness of all staff that Mum's needs are
being fully met.
Mum has settled well and I believe the staff played a major part in this as the care home was in lockdown, due to Covid-19, from her admission date.
The way in which the pandemic has been managed has been particularly reassuring to me in ensuring resident safety and I am thankful for the additional time, work and effort which must be involved.
I appreciate all of the input made by all staff at Crosslaw and would have no hesitation in recommending Crosslaw House Care Home as a safe and friendly environment for loved ones.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your kind review. It is important to us as a team to ensure our residents are well cared for and given the quality of care they need and deserve. I will pass on your kind words to the team.


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Review from James C (Son of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and mother are with Crosslaw House Care Home.
The care they receive is second to none, my father is thriving with Crosslaw since arriving in August 2021, the environment they have created and how inclusive has made a huge difference in his life, making him feel at home and that he is with
family.
Following a lengthy spell in hospital and diagnosis and prognosis, my mother was taken in by Crosslaw House Care Home for palliative and end of life care in October 2021.
Every member of staff has made my mum so comfortable, they are kind and caring and treat her with dignity and compassion.
This phase of her life is very difficult but the team are so reassuring and have gone above and beyond to make every moment count.
Thank you to every one of the team. They all deserve recognition and praise, I thank them all immensely.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your kind words; the staff really appreciate it.


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Review from Lynn M (Daughter of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over two years now and I can't thank all the staff enough for looking after her, especially during the last eighteen months when at times we couldn't see her. We are always kept updated on how Mum is doing, the staff keep her and the other residents entertained throughout
the day. Mum has come to call her room her house which is very comfortable with ensuite facilities.
Mum says the food is great and she really enjoys going on the bus trips for an ice cream.
I would highly recommend.

Reply from Lynne McLellan, Manager at Crosslaw House

Thank you for your very kind words, we really do appreciate.


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Review from Aileen M (Wife of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for over two years. He cannot speak, read or write following a stroke and is completely bedbound. I cannot praise Crosslaw House's efforts highly enough. The staff have been wonderfully patient and caring, keeping him content and comfortable, making sure they understand
his wishes. I have found management to be very communicative, especially throughout lockdown.

Reply from Kathleen Strachan, Regional Manager at Crosslaw House

Thank you for this review. It is greatly appreciated and will be shared with the team.


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Review from R S (Son of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the support team, carers, nursing staff, and management, my experience of their professionalism and support in ensuring my mothers' move from London back home to Scotland went extremely well, they have helped my Mum settle in as well as making her feel part of the family. Crosslaw in my limited
experience of care homes, is one of the best. They make everyone welcome. They understand residents' and family's needs, which has been evident in dealing with COVID-19.

Reply from Kathleen Strachan, Regional Manager at Crosslaw House

Thank you for your review. It is greatly appreciated and will be shared with the team.


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Current Review Score: 8.3 (8.277)

Overview of Review Score

The Review Score of 8.3 (8.277) out of 10 for Crosslaw House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.458 for Crosslaw House is calculated as follows: ( (30 Excellents x 5) + (11 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.819 Points relating to the number of positive Reviews for Crosslaw House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 4 Positive Reviews ÷ 9 = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 2 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

Please do get in touch to discuss your care needs.


Awards / Recognitions (0)

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Meet the Team (1)

Lynne

Lynne McLellan

Job Title: Manager

Joined: 2009

Lynne has overall responsibility for the day-to-day management of the Home and for resident’s welfare. She has been a qualified nurse for over 26 years and is dedicated to the care and safekeeping of all her residents. She ensures that staff have appropriate qualifications, training, and liaises with professional agencies such as the Health Board, Social Work Department, GP’s, Hospital Staff, Education Authorities, SCSWIZ etc. She would welcome the opportunity to discuss any matters with you.


Frequently Asked Questions about Crosslaw House

What types of Care is Crosslaw House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Crosslaw House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Crosslaw House have?

There are 45 Single Rooms.

What are the Facilities & Services at Crosslaw House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crosslaw House to the centre of Lanark?

0.7 mile(s) as the crow flies, distance by road may be significantly further.