Duncraggan Care Home

73 Blairbeth Road, Burnside, Rutherglen, Glasgow G73 4JD
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9.1 13 Reviews
  • Duncraggan Care Home, Glasgow
Situated in a tranquil conservation area in Rutherglen, Duncraggan provides residents with the perfect combination of independence and support, fostering a comfortable and fulfilling lifestyle. The dedicated team works diligently to build strong ties with the local community, ensuring that residents have access to all they need. Services include minibus transport to local events, digital television, daily newspapers, on-site laundry facilities, hairdressing and podiatry services, as well as modern devices to help residents stay connected with family and friends. Special attention is given to individual dietary requirements, prioritising the safety and well-being of every resident.

Visitors are often struck by the beauty of Duncraggan’s meticulously maintained gardens, which frame the charming Victorian home. Built in 1895, the house features delightful low windows with views of apple trees lining the garden. Inside, the main house offers 13 fully furnished rooms, while an adjacent bungalow provides an additional 11 rooms. Residents can enjoy communal spaces, including a welcoming dining room, a bright and airy conservatory, and a peaceful relaxation room—all designed to create inviting environments for daily life. To make their stay feel more personal, residents are encouraged to bring along their favourite belongings.

Duncraggan is fully wheelchair accessible, ensuring that those with mobility challenges can move around with ease. The shared spaces are cherished by all who call Duncraggan home, contributing to the warm and inclusive atmosphere of this exceptional residence.

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Care Provided by Duncraggan Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Stacey Bicker (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Duncraggan Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £948 – £1,150
    • Self-Funded Residential Dementia Care £948 – £1,150
    • Self-Funded Nursing Care £948 – £1,150
    • Self-Funded Nursing Dementia Care £948 – £1,150

  • Care home fees do not include additional services such as hairdressing, podiatry, and similar extras.
  • (these prices are only a guideline, please contact Duncraggan Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Duncraggan welcomes visitors at all times, allowing friends and family to spend quality time with their loved ones. However, visitors are kindly requested to respect protected meal times. This policy is in place to ensure that residents can enjoy their meals without interruption, which is crucial for their nutrition and overall well-being. Maintaining a calm and undisturbed environment during these times helps promote a positive dining experience and supports the residents' daily routine


  • Parking

  • Car parking facilities on site.


Duncraggan Care Home Reviews (13)

9.1

Duncraggan Care Home has a Review Score of 9.1 (9.080) out of 10, based on 4 reviews in the last 2 years. Over all time Duncraggan Care Home has 13 reviews.

Overall Experience

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Review from L S (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in the home for a year now and I can honestly say the care that my mum gets is fantastic. I can't fault any of the staff. Unfortunately you have put in a new manager and I do not like her attitude. I spoke to her yesterday which was the 21st. First she has closed all doors in the
bungalow and I have asked for my mum's to be kept open as my mum doesn't sleep a lot and walks around the home. Also when she does go to sleep she sometimes sleeps on her chair and at one time she slipped off it, so the staff walk around the home and keep an eye on her. I am not the only one who is not happy. I have noticed that the staff are not happy these days. I have asked some of them is anything wrong but they say no but you can tell that there is a change and it is not for the good and also the lady who deals with the entertainment has not been doing much these days. I would appreciate if head office could look into things please as I have said I have had no problems in the past.

Reply from Cassie Dunbar, Marketing coordinator at Duncraggan Care Home

Thank you for sharing your feedback about Duncraggan. We truly appreciate your kind words regarding the care your mum has received over the past year and the dedication of our staff. It's heartening to hear how much you value the support we provide. We're sorry to learn that certain recent changes have caused concern. We've since reached out to follow up on our recent discussions, and we're pleased that there's now an understanding regarding the fire safety measures that required adjustments, such as the door issues you mentioned. Please rest assured that your comments have been carefully considered, and we're committed to balancing safety with comfort for all our residents. It's wonderful to see how much you care about your mum and her environment, and we're dedicated to ensuring she continues to thrive and feel comfortable at Duncraggan. If there is anything else you wish to discuss further, please don't hesitate to reach out.


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Review from S F (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred here after a lengthy spell in hospital due to his ever increasing dementia. I had visited the home the day before his intended transfer to put some familiar items in place for him, then he was unexpectedly re admitted to A and E this delayed his arrival here for a week, this was
not a problem to the care home and his room was kept for him. On his arrival at the home it was just amazing, every member of staff is lovely, they really do care about their residents, nothing is any trouble. The home itself is well maintained, kept spotlessly clean, warm and homely. I am so glad my dad is being looked after here 10 out of 10!

Reply from Stacey Bicker, Care Home Manager at Duncraggan Care Home

Thank you for your review, we are delighted to hear that you and your family are happy with the care home. We were happy to hold your dads room for him and it was great to see him arrive in the home. I'll pass your comments onto the rest of the team.


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Review from R G (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in on March 2024 due to her requiring full time care. She was local to the home so this made it easier for friends and family to visit, some of the care workers knew her personally so this was also a benefit. She was a bit confused at first with her new surrounding's but the care workers
showed experience in getting her settled in. She tells me everything and all the care workers are good. She is always in the lounge area with fellow residents which is good for her. The nurse always contacts myself with any medical updates and permission for any injections my mother may require. They have entertainment shows which helps her as she likes a good singsong. The food always looks good anytime I visit and there's always tea and cake whenever she likes. She has her hair done most weeks and always looks tidy and clean. Its getting harder for the care workers to move my mother as they need two people due to her physical disabilities but they always seem to cope.

Reply from Stacey Bicker, Care Home Manager at Duncraggan Care Home

Thank you for taking the time to leave a review for Duncraggan Care Home, we are so happy to hear of your positive experiences of the service. I will pass your comments onto the full team.


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Review from M T (Grandson of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care home staff enough for the care and attention given to my gran. They have cared for her and attend to her everyday needs. I know I do not have to worry about her. They provide any medical attention that is necessary. They know when she is not herself as they treat the residents
like family and that makes me very happy. the food is great and the residents are well catered for in every aspect. nothing is too much hassle.- five stars to Duncraggan care home .

Reply from Stacey Bicker, Care Home Manager at Duncraggan Care Home

Thank you for taking time to leave a review for Duncraggan Care Home, we greatly appreciate your feedback and we are pleased to hear that both yourself and your loved one have had a positive experience with the home. I will share your comments with the team.


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Review from Janet C (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Duncraggan Care Home for a planned 10-day respite stay while we were getting work done in his house.
Dad wasn't keen on going in, even for just a short time; however, our family can't thank the staff enough for making him feel so comfortable and at ease during his visit; they made him
feel like part of the family.
Both the management and every member of staff were excellent from start to finish making our job of getting everything done from him coming home a lot easier.
Again can't thank them enough.

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Review from Morag C (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say a big thank you to all the managers and carers at Duncraggan Care Home. My mum has lived there for a number of years now, as did my dad who spent his last days there. In unprecedented times during the COVID-19 pandemic, the staff have been exceptional in the care of my mum. I live
south of the border and have not been able to get up to visit Mum. The staff have kept in touch with the family informing us about my mum’s well being and they have kept the residents safe during this time. They make a special effort to keep up morale. They are always there for their relatives too. A heartfelt thank you to you all.

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Review from Miriam V (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum, spent the last ten months of her life in this lovely cosy, homely care facility. She had a good rapport with nursing and care staff and was looked after extremely well.
In her last days, she received excellent palliative care and the staff were very supportive to myself as I stayed with her in
the 3 days before her death, offering food and drinks and a lending ear. She was treated with dignity and respect and I'm grateful to the staff who took over her care when it was no longer feasible to do so in her own home. It allowed my brother and myself to start regaining our own physical and mental health after years of caring and getting our own lives back. Many thanks to all at Duncraggan for all the kind care shown to my mum.

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Review from Tracey M (Daughter of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers and nurses have done a great job looking after my mum until she passed away two weeks ago but the area manager gave my mum ice cream when she was nil by mouth. We as a family are not happy and are taking this further.

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Review from Laura G (Daughter of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Duncraggan for a number of years. During this time she has been very well cared for by all staff. Recent changes with the new manager and staff team, the standard of care has been improved to an excellent standard.


In my job, I spend time with people with additional

care needs. I would want my mum cared for the same way as I would care for her myself, the staff at Duncraggan give exceptional care, attending to detail like personal care, clothing, warm and safe environment, that means a lot to us as a family. A big thank you to all the staff and special thank you for the recent introduction of family events e.g Hogmanay, burn supper that gave the opportunity to enjoy special time with mum in a social event, she could interact and enjoy with her family.
I would recommend Duncraggan to anyone who wants to know their loved one is being cared for to an exceptional level of care. Thank you to all the staff past and current for providing the best care for mum.

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Review from Elen C (Wife of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband has been a resident at Duncraggan Care Home since September 2016.
He is receiving excellent care of a very high standard. The staff are very friendly and helpful they cannot do enough for my husband and I.
They have an excellent manager, but every member of staff is so good to both my husband
and myself, we are treated with the utmost of respect and dignity. This is important as it makes me feel less stressed and can enjoy visits with my husband.

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Review from Gavin S (Grandson of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home very clean and easy to locate all residents look happy and well taken care of and well fed the care workers are very approachable and always happy to give you a hand. The residents always look like the are having fun.

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Review from Elizabeth H (Daughter of Resident) published on 22 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly welcoming home where my mother feels safe and secure. Staff are very helpful and caring and nothing is too much trouble. Lovely garden to sit out in where they make every effort to make as colourful as possible for everyone to enjoy.

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Review from Marianne O (Daughter of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot describe the support from Janine and her staff throughout the last 18 months. Not only looking after my mother but involving my father in every way they could, allowing them to maintain their close relationship to the very end. They were all instrumental in making their final months together
amazing and memorable in equal measure.
I would recommend this friendly, caring residence to anyone. Your loved one will be cared for and cherished.

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Current Review Score: 9.1 (9.080)

Overview of Review Score

The Review Score of 9.1 (9.080) out of 10 for Duncraggan Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Duncraggan Care Home is calculated as follows: ( (44 Excellents x 5) + (2 Goods x 4) + (1 Very Poors x 1) ) ÷ 47 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.208 Points relating to the number of positive Reviews for Duncraggan Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 4 Positive Reviews ÷ 4.8 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Nov 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Single bed rooms - Not all have ensuite


Awards / Recognitions (1)

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Meet the Team (4)

Stacey

Stacey Bicker

Job Title: Care Home Manager

Joined: 2024

I’m Stacey, the manager at Duncraggan, with over a decade of experience in healthcare. I started my career as a nurse in 2010 and have since progressed into management roles, developing a passion for creating environments where residents feel valued, supported, and cared for. I recently joined Duncraggan as their new care home manager, and I’m thoroughly enjoying getting to know the residents, their families, and our dedicated team. I’m committed to ensuring that Duncraggan continues to be a warm, welcoming home where every resident can thrive, and I’m excited about the opportunities ahead to make a positive difference in the lives of those we care for.


Festor

Festor

Job Title: Nurse

Joined: 2024

I worked in Camaroon and Dubai for many years. I have been working as a registered nurse for 5 years and recently moved to Scotland. I enjoy working in Duncraggan Care Home, everyone has been friendly and welcoming. There is great teamwork and the home has a family feel.


Stephanie

Stephanie

Job Title: Care Assistant

Joined: 2022

I’ve worked in Duncraggan for 3 years, this was my first job in healthcare after working in retail and beauty. I love working in Duncraggan, my favourite thing about the home is how it feels like a second family. Working in a smaller-sized home gives us more time to get to know the residents and build relationships with them. I'm proud to be part of a great team.


Lesley

Lesley

Job Title: Care Assistant

Joined: 2022

I’ve worked in Duncraggan for 3 years, the first year I spent working as a domestic and always wanted to be a carer. I was happy to be given the opportunity to train as a carer and have loved my job since. The best thing about my job is being with the resident, hearing their stories and supporting them. Our home is great, everyone is friendly and we have great relationships.


Frequently Asked Questions about Duncraggan Care Home

What types of Care is Duncraggan Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Duncraggan Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Duncraggan Care Home have?

There are 24 Single Rooms.

What are the Facilities & Services at Duncraggan Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Duncraggan Care Home to the centre of Glasgow?

4.0 mile(s) as the crow flies, distance by road may be significantly further.