Visitors are welcome from 10am - 8pm (excluding meal times). Visitors can access the home through the secure buzzer entry system at the main door.
Lindsayfield Lodge has onsite parking available for visitors, they also have disabled access parking.
Lindsayfield Lodge has a Review Score of 9.5 (9.475) out of 10, based on 13 reviews in the last 2 years. Over all time Lindsayfield Lodge has 13 reviews.
Review from G S (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Thank you so much for your glowing review! We're delighted to hear that your mother is receiving excellent care and feels respected and well-looked after by our entire team. It's wonderful to know that our management, care workers, catering, and cleaning staff all contribute to her positive experience. Your recommendation means a great deal to us!
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Review from T W (Daughter of Resident) published on 27 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Thank you for sharing your experience. We're so glad your dad felt well cared for and that our team could support you during such an important time. Your words mean a lot to us and encourage us to continue delivering compassionate care to all our residents and their families.
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Review from A M (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Thank you for your kind words! We're so pleased to hear that our team's dedication to personalised care and making residents smile stands out. Your feedback means a lot to us!
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Review from P J (Nephew of Resident) published on 1 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Thank you for your wonderful feedback! We're thrilled to hear that your uncle has settled in well and enjoys the activities we plan. Our team is dedicated to providing excellent care and a welcoming environment, so it's great to know we've made a positive impact. Thank you for your trust in us!
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Review from L B (Daughter of Resident) published on 22 October 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Thank you for your kind words about our staff and the care your father is receiving. We appreciate your understanding of our efforts and your feedback. Please know that we're committed to continually improving our support to both residents and staff.
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Review from Lesley J (Daughter of Resident) published on 15 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Hello, thank you very much for the kind review of Lindsayfield. I'm glad Mum thinks of Lindsayfield as home and enjoys the activities we provide.
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Review from Janean A (Niece of Resident) published on 10 October 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Thank you very much for the kind feedback. We will share this with the wider care team. We constantly strive to do as much as we can to boost our client's well-being. We are sorry to hear about your experience regarding staffing levels at some times. At Northcare, we always aim to work to higher staffing levels than what is required, and we will certainly monitor this closely in your Aunt's Suite
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Review from A G (Son of Resident) published on 10 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Hello, thank you for your review. I am glad you are happy with the regular updates provided by the home.
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Review from Greg A (Grandson of Resident) published on 10 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Hello, Thank you for the kind review about our staff. They will be thrilled to hear this.
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Review from J R (Daughter of Resident) published on 9 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Hello, I'm so happy to hear the positive comments about our staff. I am glad you are pleased with the care provided.
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Review from L B (Daughter of Resident) published on 8 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Hello, Thank you for providing a review of Lindsayfield. I'm so happy to hear your mum is comfortable in the home and you are pleased with the care provided by our staff.
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Review from L F (Daughter of Resident) published on 8 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Hello, Thank you so much for your lovely review. I'm glad to hear you are satisfied with the care we are providing and Mum has settled in well.
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Review from Susan M (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge
Hello, thank you for your kind words. I am glad you are so happy with the care provided. I will make sure this is passed over to the staff.
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The Review Score of 9.5 (9.475) out of 10 for Lindsayfield Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.768 for Lindsayfield Lodge is calculated as follows: ( (123 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 155 Ratings = 4.768
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.707 Points relating to the number of positive Reviews for Lindsayfield Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 13 Positive Reviews ÷ 18.4 = 0.707
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Mar 2024
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Very good
(5) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Care Home Manager
Joined: 2014
Carolyn Young is a highly experienced Care Home Manager with over 30 years of expertise in elderly care, blending her extensive background in both management and nursing. She has been an integral part of Lindsayfield Lodge Care Home since 2014, where her leadership has significantly enhanced the quality of care within the facility.
Carolyn’s nursing career began with her training at Victoria Infirmary in Glasgow, where she gained her nursing qualification. This strong educational foundation has been crucial to her success, providing her with the clinical knowledge and skills needed to excel in both nursing and management roles.
At Lindsayfield Lodge, Carolyn is responsible for managing residents and staff, overseeing day-to-day operations, supervising nursing care, and maintaining strong relationships with external healthcare bodies. Her leadership has resulted in consistently high grades for the quality of care provided, underscoring her commitment to excellence.
Carolyn’s approach to care is deeply rooted in her philosophy of always putting residents first. She is dedicated to tailoring individual care to meet each resident’s unique needs, ensuring a personalized and compassionate approach to their well-being. Her expertise includes palliative care, wound management, and nutrition, complemented by her strategic thinking, strong leadership, and organizational skills. Carolyn’s approachable nature makes her a respected leader among both residents and staff, fostering a supportive and nurturing environment.
With her deep commitment to person-centred care and continuous improvement, Carolyn remains a valuable asset to the Lindsayfield Lodge community.
Job Title: Deputy Care Home Manager
Joined: 2006
Jacqueline McCarthy is a dedicated professional with 18 years of experience at Lindsayfield Lodge Care Home. Starting her career as a Senior Care Assistant, Jacqueline's commitment and expertise have propelled her to her current role as Deputy Manager. In this capacity, she supports the Care Home Manager in overseeing daily operations, advocating for residents' rights, and fostering an inclusive and respectful environment.
Jacqueline’s educational journey began with obtaining her SVQ Level 3 through South Lanarkshire Council before she joined Northcare. She has further advanced her qualifications with an SVQ Level 4 and the Registered Manager's Award, enhancing her expertise in care management and leadership.
Her skills and expertise are integral to her role. Jacqueline excels in psychological care, providing crucial emotional and psychological support to help residents manage various challenges and improve their overall well-being. Her extensive experience in resident care ensures that each individual's needs are met with compassion and professionalism. Additionally, her strong management and leadership skills are evident in her effective coordination of care home operations and her ability to guide and motivate her team, fostering a positive and collaborative work environment.
Jacqueline’s accomplishments include forging strong bonds with residents and their families. Her personable and joyous demeanour creates a welcoming atmosphere, making people feel at ease and enhancing the overall quality of life for residents. Jacqueline’s personal philosophy—that residents should live well in a welcoming and caring environment—guides her approach to care and ensures that each resident feels valued and supported. With her deep expertise and exceptional interpersonal skills, Jacqueline remains a valuable asset to the Lindsayfield Lodge community, where her impact is felt daily through her dedicated care and leadership.
Job Title: Business Support Administrator
Joined: 2020
Iain Mair is a proficient Business Support Administrator with three years of experience in his current role at Lindsayfield Lodge Care Home. His career began as a Weekend Administrator with Northcare, and his dedication and skills facilitated his progression to his present position.
In his role, Iain manages essential functions such as rota management, liaising with external stakeholders, conducting tours of care facilities, and overseeing interviews. He also provides crucial administrative support to the management team, ensuring that daily operations are executed efficiently and effectively.
Iain’s educational background includes an HND in Social Sciences from Glasgow Clyde College and an HNC in Business and Languages from Glasgow City College. These qualifications have equipped him with a strong foundation in both social sciences and business, enhancing his ability to manage various administrative tasks and communicate effectively with a diverse range of stakeholders.
His main skills—interpersonal relations, efficiency, and attention to detail—are vital to his role. Iain’s interpersonal skills enable him to build and maintain positive relationships with residents, team members, and external parties. His efficiency ensures that administrative tasks are handled promptly, and his attention to detail guarantees accuracy in all aspects of his work.
With his educational background and proven track record, Iain remains a valuable asset to Lindsayfield Lodge, contributing significantly to the care home’s operational success and the positive experiences of both residents and stakeholders.
