Rosaburn House has on-site parking available for visitors. Also disabled access parking.
Rosaburn House has a Review Score of 9.9 (9.856) out of 10, based on 17 reviews in the last 2 years. Over all time Rosaburn House has 17 reviews.
Review from Anne F (Daughter of Resident) published on 7 April 2025
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Reply from Amy Johnston, Business Support Administrator at Rosaburn House
Thank you so much for taking the time to review our Care Home. We are happy to hear that your mum has settled in well at Rosaburn House and enjoys the daily activities. I am pleased to hear that the staff keep you updated and at ease with any updates on your mum. I will pass on your kind words to the wider team as feedback like yours means a lot to us.
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Review from Richard D (Husband of Resident) published on 31 March 2025
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Reply from amanda wallace, Care home manager at Rosaburn House
Thank you for taking the time to leave a review for our team, we are so glad that you find the care we deliver to high standards. We strive to meet the care needs for all our residents and provide good communication with our families .I will pass on your kind words to the overall team
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Review from Graeme J (Son of Resident) published on 20 March 2025
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Reply from Amy Johnston, Business Support Administrator at Rosaburn House
Thank you for your lovely review. We really appreciate that you have taken the time to write this review and I will pass your comments on to the wider team. We strive to make sure that everyone experiences care to the highest of standards and it is great to know that this is being achieved.
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Review from L C (Daughter of Resident) published on 13 February 2025
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Reply from amanda wallace, Care home manager at Rosaburn House
Thank you so much for taking the time to complete a review, we are delighted that you are happy with the care provided by the team for your dad. I will pass on your kind words to the wider team. Communication for our families is key to providing the best possible care for our residents and we are so glad that you are pleased with the communication we provide.
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Review from Kelly Ann H (Granddaughter of Resident) published on 27 January 2025
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Reply from Amy Johnston, Business Support Administrator at Rosaburn House
Thank you for the very kind review. We are delighted that you and your Gran get the best experience at Rosaburn House. I will pass your comments on to the staff, they will really appreciate them.
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Review from D M (Son of Resident) published on 27 January 2025
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Reply from Amy Johnston, Business Support Administrator at Rosaburn House
Thank you so much for taking the time to leave such a wonderful review. We are truly delighted to hear that you have had a positive experience with our care home. Our team at Rosaburn are dedicated to making sure our residents and their families are well looked after. I'll be sure to pass on your feedback to the rest of the staff.
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Review from Angus K (Nephew of Resident) published on 20 January 2025
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Reply from Amy Johnston, Business Support Administrator at Rosaburn House
Thank you very much for taking the time to review our care home, we appreciate your review and kind words. We are pleased to hear that your uncle is doing so well in the care of Rosaburn House. I will ensure this is passed on to the rest of the team.
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Review from Angela S (Daughter of Resident) published on 8 November 2024
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Reply from amanda wallace, Care home manager at Rosaburn House
Thank you so much for your kind words and for taking the time to write a review for our care home. It's so nice to hear about your experience since Mum moved into Rosaburn. We strive to deliver great communication and also always treat our residents with dignity and respect. I will pass this on to the rest of the team.
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Review from S H (Nephew of Resident) published on 7 November 2024
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Reply from amanda wallace, Care home manager at Rosaburn House
Thank you very much for taking the time to review our care home, we appreciate your kind words. We are so glad that your aunt had a wonderful birthday. I will pass this on to the rest of the team.
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Review from L C (Friend of Resident) published on 7 November 2024
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Reply from amanda wallace, Care home manager at Rosaburn House
Thank you so much for taking the time to leave a review for our care home. We strive to welcome people into the home and make their stay as warm and inviting as possible with us. Our staff strive to deliver a high standard of care for our residents and I'm so glad that this has been your experience. I will pass on your kind words to the rest of the team.
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Review from Liz C (Wife of Resident) published on 23 October 2024
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Reply from amanda wallace, Care home manager at Rosaburn House
Thank you so much for taking the time to review our care home, we are so glad that your experience with us was positive for yourself and your loved one. We strive to ensure the environment is warm and welcoming for our families. I will certainly pass on your kind words to the overall team.
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Review from Lorraine B (Daughter of Resident) published on 10 October 2024
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Reply from amanda wallace, Care home manager at Rosaburn House
Thank you so much for taking the time to share your positive feedback on the CareHome and the care Mum received. We are so glad that your mum was happy and settled within the home. I will share your feedback with the team they will be delighted with your kind words.
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Review from Danielle M (Daughter of Resident) published on 4 October 2024
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Reply from amanda wallace, Care home manager at Rosaburn House
Thank you so much for your lovely review, we are really happy to hear about your positive experience within our care home. I will pass this on to the rest of the team as they will delighted to hear this positive feedback.
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Review from Anne M (Daughter of Resident) published on 4 October 2024
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Reply from amanda wallace, Care home manager at Rosaburn House
Thank you very much for taking the time to feedback on your positive experience within Rosaburn House, we are truly happy to hear that you find the home welcoming and friendly. We love to hear that our activities and entertainment are enjoyed by all and that your mum looks forward to these. I will feedback on your kind words to the overall staff team.
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Review from E B (Daughter of Resident) published on 24 September 2024
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Reply from amanda wallace, Care home manager at Rosaburn House
We thank you for your lovely review and we will pass it onto the wider team.
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Review from Amanda W (Daughter of Resident) published on 20 September 2024
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Reply from Amanda Wallace, Care home manager at Rosaburn House
Thank you very much for your lovely review , I will pass this onto the rest of the team.
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Review from Tracy M (Daughter of Resident) published on 18 September 2024
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Reply from Amanda Wallace, Care Home Manager at Rosaburn House
Thank you for your lovely review; I will ensure this is passed on to the rest of the team at Rosaburn House.
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The Review Score of 9.9 (9.856) out of 10 for Rosaburn House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.856 for Rosaburn House is calculated as follows: ( (177 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.856
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rosaburn House is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Sep 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Care Home Manager
Joined: 2014
Amanda brings a huge amount of managerial experience since starting her career with Northcare in 2014 as a care assistant and has progressed through the years to a senior, suite manager and deputy manager. Amanda oversees the smooth running of Rosaburn House to ensure that both, residents and their families receive the highest level of care and support.
Amanda's extensive knowledge of the care sector makes her an invaluable resource for addressing any questions you may have. Don't hesitate to reach out to her for assistance.
Job Title: Business Support Administrator
Joined: 2023
Amy has been with Northcare since 2023 and since joining Northcare she has quickly become an important part of the team. Based at reception, Amy is the first point of contact for residents, families, and visitors, ensuring a warm and professional experience from the moment they step into the care home. Amy's strong organizational skills and commitment to fostering a positive environment significantly contribute to the effective management of daily operations within the home, ensuring that everything runs seamlessly.
Amy thoroughly enjoys meeting and greeting those who come into Rosaburn House and is always available to answer any questions you may have.
Job Title: Unit Manager
Joined: 2019
Since joining Northcare in 2019, Jamey has exemplified the spirit of growth and dedication, rising from a care assistant to the esteemed position of Unit Manager in our Arran Suite.
Jamey takes great pride in overseeing his unit, ensuring that every resident receives the support they need to thrive. His proactive approach guarantees that all care requirements are met with compassion and professionalism.
As a valued member of our team at Rosaburn House, Jamey's contributions are deeply appreciated. His dedication not only enhances the lives of our residents but also uplifts the entire team, making Northcare a better place for everyone involved.
Job Title: Head Chef
Joined: 2023
Since joining Rosaburn House in 2023, Brian has quickly established himself as a vital member of our team, bringing with him a wealth of experience in the culinary arts. His passion for food and commitment to excellence, shine through in every meal he prepares.
Brian takes immense pride in providing the best nutritional meals for our residents, understanding that good food is essential for their well-being. He goes above and beyond to create memorable dining experiences such as private dining, food tasting events, and chef masterclasses. These events not only enhance the dining experience for our clients and their families but also foster a sense of community and connection within Rosaburn House.