Glennie House Care Home

William McComb Court, Auchinleck, Cumnock KA18 2HH
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9.8 79 Reviews
  • Glennie House Care Home, Cumnock
Situated in the rural village of Auchinleck in East Ayrshire, Glennie House is a purpose built 52 bedded care home which offers specialist nursing, residential and dementia care. The home also offers respite stays on a long term and short term basis to give home carers a much-needed break.

Facilities at the home include en-suite bedrooms, spacious lounges, an on-site hair salon, attractive grounds with secure residents’ garden and a guest room which relatives can reserve for overnight stays. Wheelchair access is available throughout. A restaurant standard kitchen provides freshly prepared meals tailored to the residents’ preferences and needs.

The care manager is experienced and is qualified as a general nurse. The home offers excellent training and support to the care team to allow them to take care of the varied needs of residents, from specialist support to general assistance with everyday activities, while also respecting the residents’ need to live independent and dignified lives. The home also offers training, information and support to the relatives of residents to help them better understand the treatment and care requirements of their loved-one.

The home benefits from having built good relationships with the local council, GPs, physiotherapists, district nurses, social workers and other visiting healthcare professionals.

The Activities Coordinators at Glennie House provide a full programme of activities, entertainment and events for residents to choose from. The home maintains strong community links and access to a mini bus means that residents can enjoy day trips out.

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Care Provided by Glennie House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jenny Karimlar (Care Home Manager)
  • Admission Criteria
    • To comply with registration category
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Glennie House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,094
    • Self-Funded Residential Dementia Care from £1,094
    • Self-Funded Nursing Care from £1,241
    • Self-Funded Nursing Dementia Care from £1,241

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Glennie House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glennie House Care Home Reviews (79)

Total of 79, showing 1-20
9.8

Glennie House Care Home has a Review Score of 9.8 (9.778) out of 10, based on 18 reviews in the last 2 years. Over all time Glennie House Care Home has 79 reviews.

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Review from John G (Son of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in the care home for a few months before passing away. All of the staff are excellent and kept us advised of Mum's condition on an ongoing basis.
The nurses were very professional and showed a lot of empathy at a very difficult time and made our family feel at ease.

Reply from Jenny Karimlar, Home Manager at Glennie House Care Home

Thank you for your kind review, we will pass this on to our team as they will appreciate your kind words.


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Review from Helen W (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since September 2024 our mother has been cared for at Glennie House Care Home. The staff are very friendly and make a huge effort to ensure our mother is healthy and happy. We are very grateful for the care and treatment that she has received during her stay. Excellent facilities and excellent staff.

Reply from Jenny Karimlar, Home Manager at Glennie House Care Home

Thank you very much for your lovely review, we will pass this on to the rest of our team as they will appreciate your kind words.


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Review from Fiona M (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had the best care at Glennie House. Every member of staff showed him care, compassion, and love and nothing was ever too much trouble. The dignity that my dad was given when he passed was so kind. The care that all my dad's family was given will never be forgotten. I will always be grateful to
everyone at Glennie for making my dad happy.

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Review from C L (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent two weeks at Glennie House for respite care. As a family, we had no idea how to approach or organise anything concerning care homes but the staff at Glennie House were just so helpful and friendly. My dad's stay was comfortable and he enjoyed the company of the staff and the food! The respite
care provided the 24-hour care that Dad needed at that time. Nothing is too much trouble at Glennie House and the minute we walked through the door we felt welcome and relaxed. A very positive experience. Thank you.

Reply from Jenny, Home Manager at Glennie House Care Home

Thank you for the kind review, it was a pleasure meeting you all.


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Review from Melanie S (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was here for five months, after being discharged from hospital his care was good and the staff are professional and caring. The management is approachable and interested. We only moved him as a place became available nearer to home.

Reply from Jenny, Home Manager at Glennie House Care Home

Thank you very much for your review, hope dad is doing well. You are welcome to visit for some tea cakes anytime.


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Review from W M (Son of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the happiest I have seen my mum since my dad passed.

Reply from Jenny, Home Manager at Glennie House Care Home

Thank you for taking the time to leave this kind review.


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Review from J J (Partner of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been with you for the last few months, his health has deteriorated and staff are very caring and accommodating to both of us. Staff are patient and friendly. The home is clean and orderly which gives me peace of mind, knowing that he is being looked after.

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Review from Julie M (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There wouldn't be enough space here to write everything I would want to tell you about Glennie House in Auchinleck.
It was such a hard process having to put my mum into care but there came a point when it was just not possible for her to remain at home. The manager and all her staff tried so hard to
make this easier for us. Mum sadly passed in June after a 4-day period where she was at end of life. Myself and other family members stayed round the clock until the end. The care and love that we all felt at that point from everyone in Glennie was just unbelievable. Looking after us as well as my mum in such a compassionate way. Sitting beside my mum in the early hours of the morning listening to the staff dealing with residents in such a patient and caring way was so humbling as you never fully appreciate the difficult job these amazing people do. It was then I realised that Glennie House was my mum's home not just a care home and that we had been so lucky for that to be the case.

Reply from Jenny, Home Manager at Glennie House Care Home

Thank you very much for the kind review, it was a pleasure getting to know mum and her extended family. She was "a fine wee lass, a bonnie wee lass" who will always be remembered fondly.


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Review from Violet L (Sister of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is in Glennie and I can't praise staff and management for the excellent care he has received since he has moved into Glennie, spotless clean great food entertainment and overall I'm happy he's in such a clean caring place can't praise this place enough.

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Review from Shona B (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

In our experience staff try to deliver a good quality care service and are approachable. The room standard and overall cleanliness of the home is of a good standard. However, staffing, particularly qualified nursing staffing, appears stretched almost all of the time. We had to raise issues with hand
and oral hygiene on repeated occasions and when our mother was discharged from hospital following a fall in the home, and still incredibly vulnerable, staff were wholly unprepared to care for her level of need. Care plans were not updated. This created serious concern and trust issues for us.
Despite good intentions, unit management is weak in our opinion and detached from the reality of the care on the ground.
All of the points in this review were formally raised with unit management and therefore a matter of record.

Reply from Jenny, Home Manager at Glennie House Care Home

We are sorry that this was your experience. This was investigated at the time, in March 2023, and where necessary, lessons were learned.


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Review from Gordon W (Son of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the quality of personal care and support received by my mother while she was a resident in Glennie House. Too often nursing and care staff lack compassion and empathy, but in GH the staff seemed to really love my mother. They were warm and kind towards her and took a real
interest and concern for her comfort, care and wellbeing. They were professional but displayed a gentleness and love towards her.

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Review from Ruth D (Daughter of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Glennie House. As a family, we are extremely satisfied with all aspects of care. The atmosphere in the home is one of happiness and welcoming. The manager and staff go the extra mile to make sure each resident feels at home and treat the Glennie House as their own.

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Review from Elizabeth D (Daughter of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled into Glennie House. The kind and caring staff have been wonderful. The most amazing thing about this place is the programme of activities and outings that brings such a happy atmosphere to the place. It's great that loved ones can join in too. The quality of life for my mum, provided
at Glennie House is excellent. A friendly and welcoming care home. Excellent management and so reassuring to see my dear mum enjoy her life.

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Review from Alex D (Son of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the greatest asset of Glennie House. It is an extremely welcoming place and the staff go about their duties with a smile and often with a song, it obviously gets passed on/down from the management. They provide an excellent and varied range of activities each week. We had Christmas dinner
with Mum which was a lovely caring touch.

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Review from P W (Wife of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anything my husband needs is attended to straight away, he is completely different from when he was in hospital. He is encouraged to take part in the activities and enjoys his paper in the morning. My husband appreciates what all the staff do for him and his family appreciates it too—our very sincere
thanks.

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Review from A D (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care that my dad gets, there is nothing that we can complain about.

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Review from Kenneth R (Brother of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made us feel so welcome. My brother is happy here.

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Review from Christine P (Sister of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and consideration given to my sister in her new environment. She has been made to feel welcome and I feel she is now very safe and also very happy. The staff are so good to her.

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Review from Elizabeth M (Friend of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my friend, we were greeted with a cheery smile from the staff. We sat in the cafe area and the manager heard us talking about songs as my friend is a lovely singer. The manager then proceeded to ask us what songs we would like played and we sang along. It was a very pleasurable experience.
We were also made coffee and hot chocolate - a treat!

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Review from L H (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are caring and work hard. They seem genuine in their affection for my mum. Communication hasn't always been good. My mum's hand hygiene has been raised a few times, particularly her nails and the length of the nails on her contracted hand. A lot better since the hairdresser has been allowed
in. Staff go above and beyond to have a laugh with my mum and stepdad which helps. A difficult time for everyone.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Glennie House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Glennie House Care Home is calculated as follows: ( (175 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 212 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glennie House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Jenny

Jenny Karimlar

Job Title: Home Manager

Hello, I am Jenny Karimlar and I am the Home Manager at Glennie House. I have worked in Glennie for the past 11 years.


Frequently Asked Questions about Glennie House Care Home

What types of Care is Glennie House Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glennie House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Glennie House Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Glennie House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glennie House Care Home to the centre of Cumnock?

1.9 mile(s) as the crow flies, distance by road may be significantly further.