Glennie House Care Home

William McComb Court, Auchinleck, Cumnock KA18 2HH
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9.8 79 Reviews
  • Glennie House Care Home, Cumnock
Situated in the rural village of Auchinleck in East Ayrshire, Glennie House is a purpose built 52 bedded care home which offers specialist nursing, residential and dementia care. The home also offers respite stays on a long term and short term basis to give home carers a much-needed break.

Facilities at the home include en-suite bedrooms, spacious lounges, an on-site hair salon, attractive grounds with secure residents’ garden and a guest room which relatives can reserve for overnight stays. Wheelchair access is available throughout. A restaurant standard kitchen provides freshly prepared meals tailored to the residents’ preferences and needs.

The care manager is experienced and is qualified as a general nurse. The home offers excellent training and support to the care team to allow them to take care of the varied needs of residents, from specialist support to general assistance with everyday activities, while also respecting the residents’ need to live independent and dignified lives. The home also offers training, information and support to the relatives of residents to help them better understand the treatment and care requirements of their loved-one.

The home benefits from having built good relationships with the local council, GPs, physiotherapists, district nurses, social workers and other visiting healthcare professionals.

The Activities Coordinators at Glennie House provide a full programme of activities, entertainment and events for residents to choose from. The home maintains strong community links and access to a mini bus means that residents can enjoy day trips out.

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Care Provided by Glennie House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jenny Karimlar (Care Home Manager)
  • Admission Criteria
    • To comply with registration category
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Glennie House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,094
    • Self-Funded Residential Dementia Care from £1,094
    • Self-Funded Nursing Care from £1,241
    • Self-Funded Nursing Dementia Care from £1,241

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Glennie House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glennie House Care Home Reviews (79)

Total of 79, showing 41-60
9.8

Glennie House Care Home has a Review Score of 9.8 (9.778) out of 10, based on 18 reviews in the last 2 years. Over all time Glennie House Care Home has 79 reviews.

Overall Experience

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Review from E K (Daughter of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and the care of my mother aged 101 receives is brilliant and the staff always go that extra mile for them. The only two things I find fault with is the lack of fresh vegetables in the menu and more activities is needed during the day rather than watching TV.

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Review from J F (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was attended by a senior carer and care practitioner. They both put me at ease and told me that this was my opportunity to raise any issues. We had a chat, and I raised some issues. Since arriving at the home, the nurses and carers have been wonderful looking after and entertaining Mum. They
also keep us informed of her well being.

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Review from J G (Cousin of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm welcome and friendly staff. Very helpful and very caring.

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Review from Marion K (Daughter-in-law of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, wonderful staff.
The place is so clean and tidy.

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Review from Z K (Great-grandson of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall great standards of care.
Nice staff.
Clean surroundings.
Abundant activities.
Great impression.
Once concern - security of people's belongings as those with cognitive impairments as they enter other's rooms.

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Review from E M (Sister of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the standards in the home has fallen. There doesn't seem to be enough staff. Those who are there, do excellent work and give attention as soon as they can. The staff are exceedingly pleasant and helpful and are always friendly.

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Review from Hugh H (Friend of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over eight months, I visited my friend and could not find fault with the care my friend received in Glennie House Care Home.

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Review from J B (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and friendly they make time for both residents and family.

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Review from F S (Wife of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Teething problems at first, but all good. Support is good.

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Review from Rita W (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a resident to put my mum in care and I am glad I have. I am able to get to work and not worry about her. She is cared for but still encouraged her independence as able. Mum loves it they take her out and she enjoys the entertainment and gets loads of food. Nice garden area.

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Review from J S (Son of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother lived in Glennie house from around 2012/2013 until her death in March 2019. She was very well cared for and until her illness (dementia) prevented her was very much involved in most activities she loved and was loved by the staff.
It would be unfair to mention some staff and not others but all
were very professional, absolutely superb. I was kept fully up to date, despite living in the East Midlands. In the last few days of mum's life, the staff were simply brilliant, loving and very caring, not only to mum but to my brother and I. Thank you so much.

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Review from Elizabeth G (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial meeting with the Manager and staff of Glennie House and seeing around the care home I felt confident that my Mum would be well cared for. The staff have a friendly yet professional approach to residents and visitors. All of the staff have been welcoming and that kind, open approach
has helped our Mum settle into Glennie House. Mum has been treated as an individual and her views are listened to. Thank you. I feel our Mum is very well cared for.

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Review from Catriona F (Friend of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend passed away recently in Glennie House, having been a resident there for just over a year. It was a great comfort to know that she was being well looked after and that the care was tailored to her specific individual needs. She settled amazingly well and felt that she was “among friends”.
When it came to her final days, she was given the appropriate end of life care which was delivered in a loving, caring and sensitive way. The staff were brilliant during this time - her close family, and myself as a close friend, were looked after in ways far beyond the call of duty - we were given meals, a room to rest in and endless cups of tea. Nothing was too much bother and the care and empathy that was shown to us brought comfort and help to us at such a sad time. I am grateful to the staff at Glennie and extremely impressed at the level of care.

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Review from James W (Son of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is of a satisfactory standard. Staff are friendly, access is fine. Food OK, generally reasonable value.

Reply from Jackie Hallewell, Marketing at Glennie House Care Home

Thank you for your review. We appreciate your feedback. If you have any suggestions on how we can improve the quality of our service, please do not hesitate to contact me directly. JV Care Manager


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Review from Andrew J (Husband of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dear Wife has always been cared for with compassion and empathy for her condition. I have always found all staff to be personally supportive and approachable at all times. Whilst it is never easy to consider care for our loved ones, I can honestly say that from our first visit, I have been reassured
of the care given by all of the Glennie House staff. I cannot think of the right words other than an unconditional Thank You to all staff for their continuing care.

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Review from William G (Nephew of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the home as a member of the church before my uncle became a resident.


I feel since he became a resident, the home has improved in all aspects of care. It is clean and well kept. Staff are always helpful and committed to the care of residents.


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Review from A T (Friend of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My impression of Glennie House on a first visit, is of a warm, friendly and cheerful environment. There seem plenty of staff around for residents (mid-week, mid-afternoon visit) and activities for residents to enjoy as they wish.
I live in London but would be happy to suggest anyone local to come
and see Glennie House.

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Review from Moira F (Daughter of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad's room is always kept clean and the staff are always friendly and keen to help. We would obviously have been happier if he had been able to stay in his home, but he definitely needed the extra help and has settled in well. I feel Glennie House has been a good choice and caters for Dad's needs well.

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Review from William S (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Glennie House Care Home is a very pleasant home. The atmosphere within the home is good with a nice happy feeling from the staff who are always there to help or offer assistance and advice.

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Review from R M (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, after suffering a stroke I was unable to return home. After consultation with my family and care team the decision was, I required 24hr care. Glennis House was our first choice due to the home being in my home town, easier for family and friends to keep in touch. The arrangements were
made quickly and efficiently and while it is not ideal (as I would rather have returned home) I am settled and content within the home.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Glennie House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Glennie House Care Home is calculated as follows: ( (175 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 212 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glennie House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Jenny

Jenny Karimlar

Job Title: Home Manager

Hello, I am Jenny Karimlar and I am the Home Manager at Glennie House. I have worked in Glennie for the past 11 years.