Glennie House Care Home

William McComb Court, Auchinleck, Cumnock KA18 2HH
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9.8 79 Reviews
  • Glennie House Care Home, Cumnock
Situated in the rural village of Auchinleck in East Ayrshire, Glennie House is a purpose built 52 bedded care home which offers specialist nursing, residential and dementia care. The home also offers respite stays on a long term and short term basis to give home carers a much-needed break.

Facilities at the home include en-suite bedrooms, spacious lounges, an on-site hair salon, attractive grounds with secure residents’ garden and a guest room which relatives can reserve for overnight stays. Wheelchair access is available throughout. A restaurant standard kitchen provides freshly prepared meals tailored to the residents’ preferences and needs.

The care manager is experienced and is qualified as a general nurse. The home offers excellent training and support to the care team to allow them to take care of the varied needs of residents, from specialist support to general assistance with everyday activities, while also respecting the residents’ need to live independent and dignified lives. The home also offers training, information and support to the relatives of residents to help them better understand the treatment and care requirements of their loved-one.

The home benefits from having built good relationships with the local council, GPs, physiotherapists, district nurses, social workers and other visiting healthcare professionals.

The Activities Coordinators at Glennie House provide a full programme of activities, entertainment and events for residents to choose from. The home maintains strong community links and access to a mini bus means that residents can enjoy day trips out.

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Care Provided by Glennie House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jenny Karimlar (Care Home Manager)
  • Admission Criteria
    • To comply with registration category
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Glennie House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,094
    • Self-Funded Residential Dementia Care from £1,094
    • Self-Funded Nursing Care from £1,241
    • Self-Funded Nursing Dementia Care from £1,241

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Glennie House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glennie House Care Home Reviews (79)

Total of 79, showing 61-79
9.8

Glennie House Care Home has a Review Score of 9.8 (9.778) out of 10, based on 18 reviews in the last 2 years. Over all time Glennie House Care Home has 79 reviews.

Overall Experience

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Review from Alan H (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints. Mum is well looked after by friendly and attentive staff. Facilities are well presented and rooms are clean and maintained. Mum is involved in activities as she wants to be and additional services like hairdressers are easily arranged.

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Review from L S (Granddaughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since gran has moved into the home she has been much more settled and content. She enjoys days out and joins in with all of the activities that happen in the home.
She loves the meals and always seems to have a cake or two during the day. All in all very happy with Glennie House and the care staff
are so kind and gentle with gran.

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Review from Eleanor S (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mothers stay was very short we cannot praise all staff enough for their support and assistance. During her short stay, we would have no reservations in recommending Glennie House to anyone.

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Review from Margaret M (Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very good home. Staff are very good in all ways, they are very helpful. I would recommend this home to anyone.

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Review from Alistair M (Son of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from all staff from handyman to office staff and all others. The rooms are kept clean and tidy the windows have a bird feeder and keep full which keeps Mum and Dad occupied looking at the small birds. Now they have a nice tea area at the entrance which is good to take residents for tea
and a chat

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Review from Karen C (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was in Glennie House Care Home for 16 days respite. During this time he was well fed and well looked after, Staff were all really pleasant and friendly - they all stopped to have a chat with him and all of his needs were extremely well met.


I would have no hesitation in recommending Glennie

House Care Home and if the time comes for full-time care, I would definitely have no hesitation in putting dad in as a resident. He said, "it was the best holiday he had in years!" :)

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Review from M L (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care at Glennie House.

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Review from N K (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very helpful and nothing is too much trouble to them.
Any questions asked have been answered truthfully. My dad seems to have settled well and accepted that this is home now. Anytime we ask about the home he has nothing but praise for it. At the moment everything is going well and
the family are quite happy.

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Review from Thomas C (Son-in-law of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Glennie House Care Home up to a very high standard. The staff are very professional and caring, nothing is too much bother.
Although a care home is the last place you want your loved ones to go. I am glad my mother-in-law has been placed in a safe environment and all the family have peace of
mind.
I cannot speak highly enough of the friendly staff within Glennie House doing a sterling job in sometimes challenging circumstances.

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Review from Sarah C (Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first moment I entered Glennie House Care Home, I was made to feel welcome by everyone. We have outings, games and pastimes which helps to pass the time more quickly. The food is all right and they try to cater for as many people as possible.

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Review from M C (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the darkest days leading up to my mother's illness and her mobility to live in her own home after 59 years, she required 24 hr care although we the family had all tried to support her for 2 years before. We all had to sit down and review what was best socially, personally and health wise so my mother
could live safely and happily with the best support. This is far from an easy decision. The hardest I have ever made. Going to pick a nursing home my daughter and her granddaughter stated we're going to pick a place and a room for my gran, this is the place and room my gran will die in. Glennie House was easy to choose. We walked in the staff were great the place felt she would be safe. My mother in the last year has had a great life.

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Review from Philip M (Nephew of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely homely place! Friendly, attentive staff who will do their utmost to make the residents happy and comfortable. Highly recommended.

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Review from G B (Granddaughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely day with Grandmother on mothers day. A great spread was put on by the care home team and it was delicious. All residents were well looked after on the day too, all their preferences were catered for. Very impressed.

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Review from E C (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glennie House Care Home has an overall pleasant and welcoming feel to it. The staff are always pleasant and very helpful at all times. My relative is very settled and happy since her entry two years ago. Nice to see some upgrades being done since the new manager took over and what is hoped to improve
meals etc, for residents in the future. Activities are always being changed around and added to accommodate everybody and interaction with family members is always welcome.

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Review from Jackie M (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here only since Christmas, but when looking for somewhere for her, Glennie House came out top. I have never heard a bad word about Glennie House. Everyone is excellent. Can't give them enough praise.

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Review from A W (Brother of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly. Home itself is spotlessly clean.

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Review from Reg S (Son of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in Glennie House for about two years now and has settled in really well. She has been diagnosed with Alzheimer’s and needs 24-hour care. She can walk around inside the home, or, sit in her room as she wants. They also have a garden area where she can go if she wants and the home
and gardens are secure ensuring our mother's safety at all times.
The staff have got to know our mother well and are very good at recognising any signs of infections or illness and are quick to react with suitable medications, they are good at working with her as well. My sister and myself are invited to review meetings to discuss our mother’s care package and our thoughts are taken into account when any changes have to be made.
The home puts on different activities on a monthly basis either within the home or to places of interest outside the home. They have visits from local schools, minister and entertainers. She gets regular meals either in her room or the dining area as she wants.

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Review from Dorothy S (Daughter of Resident) published on 21 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident for a year. In this space of time I have only had one episode I was not happy with. On approaching staff it was dealt with swiftly and politely and has never happened again. I am more than happy with the attention and care given to my mother. The housekeeping is fantastic
and everything is always spotless. Mum is always very well dressed and seems happy. The meals are nutritious and snacks are given morning and afternoon, she has actually put on weight, even though she is a poor eater. There is entertainment frequently and all the staff are very friendly. It is like a large family and I feel very much part of it.

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Review from Mary P (Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here the food, staff and facilities are excellent.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Glennie House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Glennie House Care Home is calculated as follows: ( (175 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 212 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glennie House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Jenny

Jenny Karimlar

Job Title: Home Manager

Hello, I am Jenny Karimlar and I am the Home Manager at Glennie House. I have worked in Glennie for the past 11 years.