Templeton House

40 Racecourse Road, Ayr KA7 2UY
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9.9 43 Reviews
  • Templeton House, Ayr
Situated in the picturesque coastal town of Ayr, Templeton House Care Home is newly developed private nursing home, offering the highest standards of care within exceptionally designed and finished surroundings.

Providing Nursing, Residential, Dementia and Respite Care, all residents enjoy a personal standard of care, delivered by dedicated members of staff. The mission is to provide the finest resident care possible within a nursing home environment; Templeton House has been designed to offer clients a luxurious, home-from-home feel whilst they receive the highest level of care.

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Care Provided by Templeton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hazel Heathcote (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Templeton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,850
    • Self-Funded Residential Dementia Care £1,700 – £1,850
    • Self-Funded Nursing Care £1,700 – £1,850
    • Self-Funded Nursing Dementia Care £1,700 – £1,850
    • RESPITE Self-Funded Residential Care £1,700 – £1,850
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,850
    • RESPITE Self-Funded Nursing Care £1,700 – £1,850
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,850
  • (these prices are only a guideline, please contact Templeton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Templeton House Reviews (43)

Total of 43, showing 1-20
9.9

Templeton House has a Review Score of 9.9 (9.895) out of 10, based on 16 reviews in the last 2 years. Over all time Templeton House has 43 reviews.

Overall Experience

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Review from J H (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Templeton House for emergency respite. The process took only a few days to organise prior to being admitted. She had a lovely co-ordinated room with a view of the garden which she commented on. Her room also had her name on the door, a welcome card and box of chocolates, which
was a lovely touch. The staff were very attentive and welcoming. Sadly Mum passed away overnight that night. I cannot praise the staff and management enough for the respect and dignity shown to Mum and to myself. I would have no hesitation in recommending both the home environment and staff to anyone looking to rehome a loved one either permanently or for respite.

Reply from Hazel Heathcote, Manager at Templeton House

Thank you so much for taking the time to give us this lovely review, particularly at this difficult time. It was a pleasure to meet your mother and have the opportunity to care for her, we are just sorry it wasn't for longer. I will pass on your review to the team. Thank you again.


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Review from H O (Friend of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You instantly get a homely feeling when you enter the building. The care, compassion, and friendliness shown to my friend never changed during that time. Every single member of the team contributed to looking after her every need. As a visitor, I was always made more than welcome. Many thanks to the
wonderful team of Templeton House.

Reply from Hazel Heathcote, Manager at Templeton House

Thank you very much for the lovely review. It is so nice to read that you were always made welcome and that your friend was looked after so well at Templeton House. I will pass your feedback to all of the team.


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Review from David T (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home in November 2024 and was quite apprehensive about the change. I could not be happier with the support my mum received from the day she arrived. Friendly, helpful staff who went out their way to make her feel welcome. I have noticed a vast improvement in my mum's health and
well being, which makes our own family reassured. There are activities on a daily basis and my mum looks forward to attending the home hair salon on a regular basis. Staff have also arranged a special wheelchair for my mum so she will be able the beautiful gardens when the weather gets better.

Reply from Hazel Heathcote, Manager at Templeton House

Thank you for the lovely review, it was so lovely to read. We are so glad that your mum has settled in well to Templeton House. I will pass your positive feedback over to the team.


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Review from Elaine S (Niece of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Templeton House Care Home in the middle of December, prior to this she had been in hospital for approximately 10 weeks where she had become institutionalised. Since moving in she is back to her old self, she has regained her independence, confidence and sparkle. The home and staff
are amazing, they are very patient, pleasant, helpful, respectful and understanding.
They provide various activities throughout the day, which make such a difference to my aunt's life, it is very sociable and helps her to meet and spend a lot of time with other people.

Reply from Hazel Heathcote, Manager at Templeton House

Thank you so much for the lovely review. We are glad your aunt has settled so well and enjoying life at Templeton House. I will pass your positive feedback on to all of the staff.


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Review from Catherine H (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Templeton House is outstanding. Cannot fault a single thing. She has settled so well and joins in all activities. The staff (all of them) are fantastic. What a weight off the family's mind to know how well she is looked after.

Reply from Hazel Heathcote, Manager at Templeton House

Many thanks for your kind feedback, this is lovely to hear and it will be passed on to all of the staff.


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Review from Morag L (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Templeton House for over a year. The care he has received has been brilliant. I am continually impressed with all the staff caring for Dad. They seem genuinely fond of him, even when his behaviour can be a challenge. Dad has had a few health issues lately and his team
have updated us regularly and taken every step to ensure his wellbeing. The home itself is very welcoming and the garden is lovely. I wouldn't hesitate to recommend Templeton House to anyone considering options for their relatives. It was a difficult decision handing over his care to others but I know he is receiving the best care available.

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Review from Caroline K (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Templeton House for some time now and is very content there. I know she feels safe and I am so grateful to know that the staff will contact me straightaway if they have any concerns. The staff are all excellent and truly care about the residents, they are always finding
innovative ways to make the residents' days interesting and brighter. The residents are always treated with respect and dignity and many of the staff have been there for several years which tells me that they too feel valued by the House management team. I always feel welcomed when I visit, Templeton House is bright and warm and the grounds are truly beautiful throughout the year.

Reply from Donna Walker, Manager at Templeton House

Thank you for your lovely review. It is so nice to hear how safe and content your mum is at Templeton House and that the care is excellent. We love having your mum here as she brightens up all our days. I will be sure to pass your kind words on to the team. Thank you.


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Review from Janet B (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into the care home in December and has settled in really well. The staff have gone over and above the call of duty to make sure Mum’s experience has been very positive. The facilities are excellent and all the activities are well attended. The many lounges and garden are just beautiful.
The residents are always happy too. Hand on heart, I cannot recommend this home enough. I am delighted by the care Mum is receiving.

Reply from Donna Walker, Manager at Templeton House

Hi Janet, Thank you for your lovely review. I'm so happy to hear that your mum's experience at Templeton House has been positive and that you are happy with your mum's care. It's our pleasure to have your mum stay with us and I know she enjoys joining in with everything happening in the home. Thank you.


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Review from Gordon W (Husband of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife recently enjoyed a week's respite in Templeton House allowing her family some much-needed respite as well. The care she received was exemplary. Not only was her care attended to but the friendliness and professionalism of the staff made her stay all the more enjoyable. The atmosphere is relaxed
and she felt included in activities and with other residents. The facilities are great and she took advantage of getting her hair done in the on-premise hair salon. There's plenty of choice at meal times and the food is plentiful and well cooked. This is the second time we've used Templeton House for respite and she's already looking forward to another visit soon. Thanks from all the family.

Reply from Donna Walker, Manager at Templeton House

Thank you for your lovely review. I'm so glad to hear your wife enjoyed everything Templeton House has to offer. It was our pleasure to have your wife come stay with us and we look forward to welcoming her back. Thank you.


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Review from Forbes S (Son of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lengthy stay in hospital where my mum began to significantly deteriorate we made the difficult decision to move her into a care home. After visiting a few homes we decided Templeton House would match her care needs and support her to make this life change. Her first weeks of adjusting to a new
life were difficult for her and she was not the easiest resident, but the staff at Templeton House have been fantastic. I never fully appreciated what being a carer meant until witnessing what all the staff at Templeton House do. Nothing is too much trouble and they are so proactive in anticipating Mum and our needs. They have a difficult job, but do it with an outstanding attitude of love and care for the residents. They are all true professionals and I can't thank them enough for what they are doing for my Mum. The facilities and environment are superb and now Mum has acclimatised she is also enjoying the daily activities. The most important aspect though are the staff and they are amazing.

Reply from Donna Walker, Manager at Templeton House

Thank you for your very kind review. It is our pleasure to care for your mum and we are so happy that she is settled and enjoying the daily activities. I will be sure to pass your kind words on to the team as I know it means a lot to them. Thank you, Donna


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Review from David J (Son of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Care by staff very good, however the administration relating to payment is seriously flawed.
Promises of on site hairdressing facilities were never fulfilled. They found it very hard to get staff apparently.
One of the features when selecting the care home was that of on site facilities like hairdressers
etc, sadly it was rarely available and had to take my mother out to an external appointment. Always an excuse why this service was not available!
Also still awaiting a refund of initial deposits nearly two months after my mother's death after a bad fall at Templeton on this account, radio silence from both the home and accounts, who cite internal procedures.

Reply from Donna Walker, Manager at Templeton House

Thank you for your review, it was our pleasure to have cared for your mother and she is greatly missed by us all. We have noted your comments about our Finance processes and are working hard to resolve them. Your comments both on here and in person are valuable and should you wish to discuss further please do contact the Home Manager.


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Review from Diane K (Daughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Templeton House for respite after a spell in hospital. The care that dad received was excellent. Thank you so much to the Manager for arranging dad to come in and stay with you at very short notice and to all members of the Team at Templeton House I’d like to say how much I appreciate
all the care and expertise that dad was given.

Reply from Donna Walker, Manager at Templeton House

Thank you very much for your kind review. It was our absolute pleasure to have your dad here with us and he will be missed by everyone. I will be sure to pass your kind words on to the team. Thank you


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Review from Paul B (Son of Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were very nervous about my mum moving to a care home. Especially with her dementia there was a high chance of regression when moving home.
After only a few days Mum was completely settled in. This really is down to the staff who are all so genuinely warm and welcoming. Mum now calls
the staff her "friends," she refers to Templeton as her "home".
The facilities are excellent with inviting communal areas, a gorgeous garden for sunnier days and spacious rooms full of natural light.
Mum is busy every day with fun activities that keep her smiling and engaged. The photo updates from Templeton are really useful, as Mum can't always remember what she has been doing.
It is wonderful to know that Mum is in such good hands at Templeton. Fully recommend Templeton to anyone in the local area!

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Review from Margaret H (Daughter of Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Templeton House a few months ago but wasn't too happy about leaving her home. To begin with she kept asking when she was going home and when we left her after visits, we felt very sad and guilty. Now, I can't believe the difference in her. She has settled very well, she's happy, content
and very comfortable.
We only viewed Templeton House, we had other appointments made to view other homes before we made a decision. But after visiting Templeton House, we cancelled the other appointments as we were very impressed with Templeton House. The staff are wonderful, very friendly and you can see straight away that they all love their jobs. They are all very caring and do their utmost to ensure the residents have everything they need. They are very well cared for. We are very happy with the care and attention Mum gets. Well done to all the staff. Thank you for making our visits quality time spent with Mum.

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Review from Janet P (Respite Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you need a care home for a long or short stay go to Templeton House.
If you want a well-maintained home go to Templeton House.
If you want a cinema, a library, beautiful gardens and many leisure activities go to Templeton House.
If you want endless cups of tea and excellent home baking go to Templeton
House!
But most of all, if you want kind, compassionate, hardworking staff day and night go to Templeton House.

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Review from Franco D (Son of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful mum was only in Templeton House Care Home for a short while, in that time, I couldn’t ask for anything more from the amazing staff. When I say they care, I mean every word, not just the residents but families too. The staff made my mum’s last few weeks as comfortable as any family could
ask. If anyone is reading this review considering Templeton House for a loved one, I can’t recommend highly enough. Thank you!

Reply from Donna Walker, Manager at Templeton House

Hi Franco, thank you so much for your lovely review I will be sure to pass your kind words on to the team. It is lovely to hear that your experience of Templeton House was so good not only towards your mum but the family as well. It was our pleasure to care for your mum. Thank you, Donna.


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Review from A S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Templeton House since August 2021. I have nothing but praise for the staff. The patience and compassion demonstrated in challenging situations ensure every time I leave, I am confident Mum is in safe hands.
The food is nutritious and varied. Entertainment every day and birthdays
are celebrated enthusiastically.
When a family has to make the hard decision to place a loved one in a caring environment, having Templeton House as an option is peace of mind all day, every day.

Reply from Donna Walker, Manager at Templeton House

Thank you so much for your lovely review. It is so nice to hear your confidence in the team is so high and I will be sure to pass this on to them.
Thank you, Donna.


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Review from Vivien B (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum spent a year in interim care at Templeton House Care Home which turned to end-of-life care in the last few days. The staff had to work extremely hard to care for everyone in a safe and secure way through Covid months. I think they coped well under the circumstances. It was just lovely
to see how things bloomed once everything opened up, activities started up, concerts were arranged and entertainers came in. The home really treated everyone with dignity and individuality no matter what difficulties each resident was facing. The staff and management are wonderful, not just the nursing staff and carers but the receptionists and the hair and beauty salon staff. Everyone treats the residents with care, independence, and dignity. They are also very welcoming to relatives who are often going through difficult times themselves worrying about their loved ones. I will miss seeing all the staff, they lifted me up many times when I was feeling anxious. Mum and I thank you and I miss you all.

Reply from Donna Walker, Manager at Templeton House

Hi Vivien, thank you for your lovely review, I will pass your kind words onto the team. It was so lovely to have you and your mum involved in so many of the activities in the home and know that you enjoyed them together. It was our pleasure to have got to know and care for your mum. Our door is always open if you would like to visit. Thank you, Donna.


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Review from Steven H (Great-grandson of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the management and team for such a lovely welcome into the home. The home is immaculate and the care is outstanding. The amount of activities they do for the residents is amazing and the pictures on Facebook are lovely for friends and family to see. First class all around.

Reply from Donna Walker, Manager at Templeton House

Hi Steven,
I'm glad to hear your experience of Templeton House has been so positive. We love keeping everyone entertained and up to date with what we do. Your lovely review means a lot to me and the team and I will pass your kind words on.
Thank you,
Donna


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Review from Robert M (Husband of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the management and staff for their continued support while caring for my wife at Templeton House Care Home. The service is first class and the level of care is outstanding. My wife has MS and due to this, her needs are now more complex which the care team at Templeton House
have adapted to very quickly. Today, my wife is receiving a new wheelchair that she requires to support her and to allow us, as a family, to take her out for walks. The team arranged this and kept me informed at all times. All I can say is to all the management and staff is to keep up the great work that you are doing as it is showing tremendous results.

Reply from Donna Walker, Manager at Templeton House

Hi Robert, thank you for your lovely review. It is so nice to hear that you are happy with your wife's care and I will pass these kind words on to the team. I am happy that you will be able to get out for walks soon with your wife. Thank you.


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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Templeton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Templeton House is calculated as follows: ( (179 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 191 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Templeton House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Jun 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 04 Mar 2025

Templeton House Care Home accommodation, offers single ensuite rooms. Garden outlook, rooms available. Please contact the home for further information.


Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Templeton House

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Frequently Asked Questions about Templeton House

What types of Care is Templeton House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Templeton House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Templeton House have?

There are 69 Single Rooms.

What are the Facilities & Services at Templeton House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Templeton House to the centre of Ayr?

0.7 mile(s) as the crow flies, distance by road may be significantly further.