Templeton House

40 Racecourse Road, Ayr KA7 2UY
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9.9 43 Reviews
  • Templeton House, Ayr
Situated in the picturesque coastal town of Ayr, Templeton House Care Home is newly developed private nursing home, offering the highest standards of care within exceptionally designed and finished surroundings.

Providing Nursing, Residential, Dementia and Respite Care, all residents enjoy a personal standard of care, delivered by dedicated members of staff. The mission is to provide the finest resident care possible within a nursing home environment; Templeton House has been designed to offer clients a luxurious, home-from-home feel whilst they receive the highest level of care.

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Care Provided by Templeton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hazel Heathcote (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Templeton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,850
    • Self-Funded Residential Dementia Care £1,700 – £1,850
    • Self-Funded Nursing Care £1,700 – £1,850
    • Self-Funded Nursing Dementia Care £1,700 – £1,850
    • RESPITE Self-Funded Residential Care £1,700 – £1,850
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,850
    • RESPITE Self-Funded Nursing Care £1,700 – £1,850
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,850
  • (these prices are only a guideline, please contact Templeton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Templeton House Reviews (43)

Total of 43, showing 21-40
9.9

Templeton House has a Review Score of 9.9 (9.895) out of 10, based on 16 reviews in the last 2 years. Over all time Templeton House has 43 reviews.

Overall Experience

  • 39
  • 3
  • 1
  • 0
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Date Published

43
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Review from Johnston B (Husband of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say anymore but Templeton House is like a first-class hotel.

Reply from Donna Walker, Manager at Templeton House

Hi Johnston, thank you for your 5-star review. It means a lot and I will pass this on to the team. Donna.


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Review from Jacqueline A (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Templeton House very withdrawn in May last year at a very difficult time in Covid lockdown. The care she has received since she arrived has been great and she is very involved in activities, days out and she also likes the lovely garden.

Reply from Donna Walker, Manager at Templeton House

Hi Jacqueline, thank you for your kind review. I am happy to hear that your mum is enjoying the activities at Templeton House and that you are happy with her care. I will be sure to pass your kind words onto the team. Donna.


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Review from Ken C (Son of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, 87, fell in January 2021. A pin in his hip, a diagnosis of Parkinson’s and a 9-week hospital stay led him to research care homes, online, as we all knew his days of independent living were closing. He found Templeton House Care Home and felt them to be the best and requested that I look into
this and to arrange a visit to see it. His research was absolutely correct. The staff do everything possible to keep him comfortable, and safe. I’m regularly updated on Dad’s health and well-being. They monitor him, and his mobility, and it gives us all such comfort and reassurance knowing he’s being well looked after. He’s eating better food; he’s getting personal care, and having a wet room is making life so much easier for him to maintain that. The facilities are excellent. All the staff I’ve met are amazing, very friendly, very caring and all very genuine. I’ve never been happier about dad’s future; it is entirely due to the tireless work of the Templeton House staff. Be proud of that and thank you.

Reply from Donna Walker, Manager at Templeton House

Hi Ken, Thank you so much for your lovely review. I am so pleased to hear how happy you are with everything at Templeton House and that your dad is enjoying his stay here. I will pass your kind words on to the team which I know will be much appreciated. Thank you, Donna.


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Review from Elaine S (Daughter-in-law of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in your care for 16 months. During that time staff treated her with respect, dignity and pride. Her personal needs were always met and she always looked well dressed and cared for. She particularly enjoyed her weekly manicure and hair appointment in the Salon. She participated and enjoyed the
varied and wide range of activities provided which kept her stimulated. We took mum out often for lunch and she was always well dressed and ready to go when we said we would collect her. The Team got to know Mum very quickly and spent time with her chatting about her family and her life before she became a resident. We also enjoyed many sunny afternoons in the garden with Mum. The staff go above and beyond to care for their residents with kindness and compassion and never lose their sense of humour which Mum really enjoyed. Communication is good throughout the home from management down through the team. We were always made welcome and were made to feel like friends.

Reply from Donna Walker, Manager at Templeton House

Hi Elaine, Thank you for your lovely review, your kind words mean a lot and I will be sure to pass them on to the team. It was our pleasure to care for your mum and I am so happy to hear that your mum's time here was enjoyed by not only your mum, but her family too. Donna.


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Review from N J (Daughter of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Templeton House as an interim placement for 8 weeks. During that time his personal needs were catered for by all staff with great compassion and a genuine sense of caring. Within days of his arrival, staff were familiar with his routine and preferences and this made him feel secure
and settled. Staff also made a point of spending time talking to dad when he was going through periods of anxiety. Dad was able to take part in several social activities which he thoroughly enjoyed. Unfortunately, due to covid restrictions dad was not able to make full use of the facilities and lovely grounds. Management and staff communicated with us when necessary and during covid outbreaks, we were updated on a regular basis. Overall, we were more than happy with the care my dad received.

Reply from Donna Walker, Manager at Templeton House

Hi Norah, thank you for your lovely review and I will be sure to pass this on to the team. It was our pleasure to have your dad with us and he is missed by the team. Donna.


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Review from Sheena O (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has resided in Templeton House for the past 2-years. During this time I have nothing but praise for the dedicated caring staff, from the manager down. The home is modern, bright and welcoming with exceptional gardens where residents and family can sit to enjoy a summer visit. The standard of
activities is high, giving good stimulation which my Mum requires to keep her brain happy! The family have just enjoyed a lovely afternoon tea with a birthday cake which the home provided in their private Burns Room for my Mum’s 105th birthday. The activities leader has done a fantastic job setting up and catering for our every wish. Nothing is too much trouble for any member of the friendly and caring staff. I am very happy to recommend Templeton House. Many thanks to everyone for looking after my Mum with such cheerful dedication.

Reply from Donna Walker, Manager at Templeton House

Hi Sheena, Thank you so much for your lovely review of the team and the home. It was such a special day for your Mum and one that needed to be celebrated with her family present. I will pass your kind words on to the team. Donna.


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Review from J R (Husband of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident in the home for 3 years. Due to her Alzheimer’s, her quality of life deteriorated especially over the final 2 weeks. During those difficult days, the staff were simply amazing in the care and love shown, not only to her but also to myself and family. Nothing was too much bother
for them. If I was asked to sum them up in one word it would be 'overwhelmed.' No praise is too high for them.

Reply from Donna Walker, Manager at Templeton House

Hi Jim, thank you so much for your lovely review. I am so happy to hear how amazing the team were to not only your wife, but yourself and your family and I will pass this on to them. It was our pleasure to care for your wife and we miss you all. Donna.


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Review from D R (Son of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents for over 1 year. The staff are fantastic! Great levels of communication with me and both my parents are happy. Brilliant staff caring for my parents.
Visits are organised so well! And the staff are so friendly!

Reply from Donna Walker, Manager at Templeton House

Thank you for your lovely review, it is always nice for the team to receive positive feedback for the work that they do. We are so happy that your parents are both happy here and it is our pleasure to have them. Donna.


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Review from Steven C (Nephew of Resident) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in Templeton House for almost two years now and over that time she has generally been in good health and the care has been good. Over the past 6 months, with the home being under severe restrictions due to Covid19 the care seemed to be ok, however, communication with ourselves was poor
and many calls went unanswered and emails were not replied to. We also had issues with arranging visits in person and by Skype - many just being forgotten about and others with little or no supervision allowing my aunt to cut the call off in error and then no call back. I am glad to say that since the recent change of manager, there appears to be a more professional attitude developing and staff seem to have taken that onboard- communication has increased not only on a general level but also with more calls from the nurses regarding my aunt's well being. We are delighted with this improvement and look forward with anticipation to continuing this improvement going forward.

Reply from Donna Walker, Manager at Templeton House

Hi Steven, Thank you very much for your review. I am happy to hear that you feel there has been a difference since I have been in post. Both myself and the team will continue to work hard to grow and improve the service. Donna.


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Review from Kirsten R (Granddaughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana and papa both entered the care home during the pandemic. Unfortunately, they were placed in another care home before lockdown due to a change in circumstances to allow us time to sort out a long term solution, however, then lockdown happened, and we had no access at all to them, this was not
due to lockdown itself rather a poorly ran care home that provided us with very little updates on information about their welfare. We then managed to get them into Templeton even during the toughest of times, and the difference is night and day.


I can't thank Templeton and all the staff enough for what they have done in the last year, it has still been tough for everyone, but for a family who was heavily involved in the day-to-day care of our nana and papa, they have understood the importance to stay connected with them in any way we can and have provided us with as much contact as possible. I would like to thank them also for the high level of care they have provided for them as well.


Reply from Michelle Sommerville, Manager at Templeton House

Thank you for your review, Kirsten. We always aim to ensure that the service delivery to all Service Users is of a high standard. It has been a difficult year for everyone, but there is light at the end of the tunnel.


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Review from Alexandra B (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved from her care home she had lived in for five years to Templeton House in December 2020. We were concerned about moving Mum after five years as to how it would affect her journey. We are delighted to say our mum has settled in perfectly. This is all due to the professionalism and hard work
of the staff. Staff kept in contact with me on how Mum was settling and ensured that I had contact with her during this difficult time. It’s great to see Mum so settled and happy this could never have happened without such a great team. As a family, we would like to take this opportunity to thank the manager and the great team she has for all the support they have given us as a family and the great care they give every day. Its been comforting for us to know that Mum is being cared for by such a great team. Could not wish for a better place for Mum to call her home. Thoroughly recommend Templeton House.

Reply from Michelle Sommerville, Manager at Templeton House

Thank you, Alexandra, for your review. We are always happy to help in every way we can.


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Review from Margaret F (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a care home manager. My mum went into Templeton House in Ayr over 2 weeks ago. I do not work for this company. She has dementia. From the manager down I have never been so impressed, the staff are a credit every one of them from domestic, to care, to reception, to kitchen, every last one of them.
The nurses professional, honest, caring, kind and my mum wasn’t the easiest. I know they protected me, my dad and my family and most of all they cared for my mum with the highest standard of care.
They walked with her when she was looking for my dad and they laughed with her when she was up for it and when I spoke to any of them they felt my sadness. We decided as dad couldn’t cope being apart from her to take her home. We will be eternally grateful. She said on the way out I love them I’m going to miss them. Today she has no recall at all but always in my heart, thank you one all and would recommend this home to anyone.

Reply from Michelle Sommerville, Manager at Templeton House

Thank you for your kind review. We are all happy to see your mum and dad reunited again. If we can help in the future, please don't hesitate to call. We wish you all well.
Care home manager.


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Review from Lorna H (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely modern care home with excellent management and first-class care staff. Everyone is welcoming, friendly, approachable and nothing is too much trouble. My Mother very recently moved into this home during COVID-19 and is settling well due to the hard work and high standards of care being
provided by staff. She particularly enjoys walks in the beautiful walled garden, varied activities which she is encouraged to take part in and her time spent in the hair and nail salon. I am kept fully up to date with Mum's wellbeing and I am confident she is safe, comfortable, well looked after and her best interests are being met by all members of staff. I would highly recommend this home.

Reply from Michelle Sommerville, Manager at Templeton House

Thank you for your review. I will share your positive comments with the Staff team.


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Review from Ian R (Son of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for 2-years and has always been cared for in not only a professional manner but made to feel as much like being in her own home as possible. Staff are friendly and also take time for family and friends visiting. Now, more than ever, the efforts of the staff can be
seen during this ongoing COVID-19 pandemic.

Reply from Michelle Sommerville, Manager at Templeton House

Thank you, for your review. Michelle Sommerville (Manager)


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Review from Eric B (Son-in-law of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Templeton House offers a high-quality service to both residents and their families. Having a close relative who has resided there for several years I have found the staff to be friendly, flexible, professional, helpful and supportive. Residents are treated with dignity and respect and the care home
is kept very clean, warm and bright. Throughout the year many festive activities are arranged for the residents including Christmas, New Year, Burns Day, Easter as well as for special anniversaries and birthdays. The gardens are well maintained providing a nice outdoor space for residents to enjoy the sunshine. Overall, I am very impressed with the standards offered by the care home which, even in this time of crisis because of coronavirus, has continued to provide a high quality of service throughout the pandemic. Thanks to the manageress and her team of carers for all their hard work.

Reply from Michelle Sommerville, Manager at Templeton House

Thank you, Eric, for taking the time to share your personal experience of the home. The team have worked diligently through these uncertain times and we will continue to strive to maintain high standards. I will share your review with the team. Thanks, Michelle


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Review from Quintin P (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been admitted to Templeton House from hospital and if it hadn’t been for the new manager’s compassionate understanding and exceptional effort that went above and beyond anything I had ever expected, my mum would not have had as smooth a transition. This has been a stressful time for my mum
being in hospital for many months, and if not for the manager, who showed genuine care for helping get my mum into Templeton House and therefore keeping her spirits high, for that I am extremely grateful. My mum is looking forward to her time at Templeton House and can be assured that the standard of care and compassion shown by the manager, will also be shown through the rest of the staff at Templeton House to make her feel safe, homely and happy in her new environment. It’s not just myself who is grateful to the manager but the rest of the family for making this happen for my mum, as it’s clear she will be cared for by the team at Templeton House who genuinely care. Thank you.

Reply from Michelle Sommerville, Manager at Templeton House

Thank you, We are always here to help anytime. Regards Michelle Sommerville


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Review from C S (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are very happy with the standard of care and service provided. Staff are always helpful and professional, assuring us that Mum is safe and happy. A new manager has been appointed since we first had Mum as a resident and changes for the better have been made. Activities and entertainment have
improved and Mum is always encouraged to be a part of this. Thank you for ensuring my mum is enjoying her time in her new home.

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Review from I M (Daughter of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Templeton House is lovely, the decoration, pictures, fixtures to fittings are excellent. Staff are attentive, pleasant and know all clients by name. The activities are great, the entertainment varied and good. The hair salon/nail salon are good and the staff there are excellent.
My mother loves the
food and that company, dental, foot and nursing care are all good. The gardens are beautiful with lots of enrichment ideas. Trips out are frequent. I have no worries about leaving my mother with you. Thanks.

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Review from Brian K (Son of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall this is a good facility with staff who by and large care about what they do and the quality of the service provided in what are very difficult circumstances. Have had no contact with management - somewhat disappointing.

Reply from Pauline Perratt, Manager at Templeton House

Thank you for your review, please do not hesitate to contact me if I can be of further assistance.


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Review from Janis S (Friend of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Templeton House is a great care home, excellent staff who are all very caring and helpful.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Templeton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Templeton House is calculated as follows: ( (179 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 191 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Templeton House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Jun 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 31 Mar 2025

Templeton House Care Home accommodation, offers single ensuite rooms. Garden outlook, rooms available. Please contact the home for further information.


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