Overall, I am very impressed with the standards offered by the care home
Eric B (Son-in-law of Resident)
the team at Templeton House who genuinely care
Quintin P (Son of Resident)
The gardens are well maintained providing a nice outdoor space for residents to enjoy the sunshine.
Eric B (Son-in-law of Resident)
Templeton House has a Review Score of 9.9 (9.895) out of 10, based on 16 reviews in the last 2 years. Over all time Templeton House has 43 reviews.
Review from Johnston B (Husband of Resident) published on 28 June 2022
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Reply from Donna Walker, Manager at Templeton House
Hi Johnston, thank you for your 5-star review. It means a lot and I will pass this on to the team. Donna.
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Review from Jacqueline A (Daughter of Resident) published on 22 June 2022
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Reply from Donna Walker, Manager at Templeton House
Hi Jacqueline, thank you for your kind review. I am happy to hear that your mum is enjoying the activities at Templeton House and that you are happy with her care. I will be sure to pass your kind words onto the team. Donna.
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Review from Ken C (Son of Resident) published on 20 June 2022
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Reply from Donna Walker, Manager at Templeton House
Hi Ken, Thank you so much for your lovely review. I am so pleased to hear how happy you are with everything at Templeton House and that your dad is enjoying his stay here. I will pass your kind words on to the team which I know will be much appreciated. Thank you, Donna.
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Review from Elaine S (Daughter-in-law of Resident) published on 1 June 2022
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Reply from Donna Walker, Manager at Templeton House
Hi Elaine, Thank you for your lovely review, your kind words mean a lot and I will be sure to pass them on to the team. It was our pleasure to care for your mum and I am so happy to hear that your mum's time here was enjoyed by not only your mum, but her family too. Donna.
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Review from N J (Daughter of Resident) published on 12 May 2022
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Reply from Donna Walker, Manager at Templeton House
Hi Norah, thank you for your lovely review and I will be sure to pass this on to the team. It was our pleasure to have your dad with us and he is missed by the team. Donna.
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Review from Sheena O (Daughter of Resident) published on 19 April 2022
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Reply from Donna Walker, Manager at Templeton House
Hi Sheena, Thank you so much for your lovely review of the team and the home. It was such a special day for your Mum and one that needed to be celebrated with her family present. I will pass your kind words on to the team. Donna.
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Review from J R (Husband of Resident) published on 3 December 2021
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Reply from Donna Walker, Manager at Templeton House
Hi Jim, thank you so much for your lovely review. I am so happy to hear how amazing the team were to not only your wife, but yourself and your family and I will pass this on to them. It was our pleasure to care for your wife and we miss you all. Donna.
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Review from D R (Son of Resident) published on 22 November 2021
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Reply from Donna Walker, Manager at Templeton House
Thank you for your lovely review, it is always nice for the team to receive positive feedback for the work that they do. We are so happy that your parents are both happy here and it is our pleasure to have them. Donna.
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Review from Steven C (Nephew of Resident) published on 22 September 2021
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Reply from Donna Walker, Manager at Templeton House
Hi Steven, Thank you very much for your review. I am happy to hear that you feel there has been a difference since I have been in post. Both myself and the team will continue to work hard to grow and improve the service. Donna.
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Review from Kirsten R (Granddaughter of Resident) published on 22 April 2021
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I can't thank Templeton and all the staff enough for what they have done in the last year, it has still been tough for everyone, but for a family who was heavily involved in the day-to-day care of our nana and papa, they have understood the importance to stay connected with them in any way we can and have provided us with as much contact as possible. I would like to thank them also for the high level of care they have provided for them as well.
Reply from Michelle Sommerville, Manager at Templeton House
Thank you for your review, Kirsten. We always aim to ensure that the service delivery to all Service Users is of a high standard. It has been a difficult year for everyone, but there is light at the end of the tunnel.
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Review from Alexandra B (Daughter of Resident) published on 1 April 2021
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Reply from Michelle Sommerville, Manager at Templeton House
Thank you, Alexandra, for your review. We are always happy to help in every way we can.
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Review from Margaret F (Daughter of Resident) published on 15 October 2020
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Reply from Michelle Sommerville, Manager at Templeton House
Thank you for your kind review. We are all happy to see your mum and dad reunited again. If we can help in the future, please don't hesitate to call. We wish you all well.
Care home manager.
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Review from Lorna H (Daughter of Resident) published on 18 September 2020
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Reply from Michelle Sommerville, Manager at Templeton House
Thank you for your review. I will share your positive comments with the Staff team.
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Review from Ian R (Son of Resident) published on 16 September 2020
Submitted via Website •
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Reply from Michelle Sommerville, Manager at Templeton House
Thank you, for your review. Michelle Sommerville (Manager)
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Review from Eric B (Son-in-law of Resident) published on 17 August 2020
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Reply from Michelle Sommerville, Manager at Templeton House
Thank you, Eric, for taking the time to share your personal experience of the home. The team have worked diligently through these uncertain times and we will continue to strive to maintain high standards. I will share your review with the team. Thanks, Michelle
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Review from Quintin P (Son of Resident) published on 12 June 2020
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Reply from Michelle Sommerville, Manager at Templeton House
Thank you, We are always here to help anytime. Regards Michelle Sommerville
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Review from C S (Daughter of Resident) published on 14 March 2019
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Review from I M (Daughter of Resident) published on 6 March 2019
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Review from Brian K (Son of Resident) published on 18 September 2018
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Reply from Pauline Perratt, Manager at Templeton House
Thank you for your review, please do not hesitate to contact me if I can be of further assistance.
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Review from Janis S (Friend of Resident) published on 29 August 2018
Submitted via Postal Card •
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The Review Score of 9.9 (9.895) out of 10 for Templeton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.895 for Templeton House is calculated as follows: ( (179 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 191 Ratings = 4.895
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Templeton House is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jun 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 04 Mar 2025
Templeton House Care Home accommodation, offers single ensuite rooms. Garden outlook, rooms available. Please contact the home for further information.
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