Brookfield

37 Maule Street, Carnoustie DD7 6AB
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9.8 32 Reviews
  • Brookfield, Carnoustie
Brookfield home is a beautiful traditional home set amongst 1.5 acres of idyllic gardens, providing residents with a cosy, homely and, as many have often described, nostalgic setting.

You can keep up to date with all activities by viewing the BCG Facebook account.

Residents experience a relaxing, peaceful and comfortable environment that is safe, secure and comfortable.

A full range of care and support including residential, respite and palliative care is available and focusses on individual care needs. The team is fully trained to meet the specific care needs of each resident and this is at the forefront of all that they do.

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Care Provided by Brookfield

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Tina Harris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1994

Funding & Fees Guide for Brookfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,418
    • RESPITE Self-Funded Residential Care from £1,418

  • These rates include £248.70 personal and nursing care. If the local council provides this, the Funder willnly pay from £1179.30
  • (these prices are only a guideline, please contact Brookfield to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brookfield Reviews (32)

Total of 32, showing 1-20
9.8

Brookfield has a Review Score of 9.8 (9.785) out of 10, based on 9 reviews in the last 2 years. Over all time Brookfield has 32 reviews.

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Review from C S (Son of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home staff are excellent and very caring they're looking after my dad till he can come home and I can't fault them my dad enjoys the food and his room is clean and nicely decorated and furnished 10/10

Reply from Melanie Brockway, Brand & Communications Manager at Brookfield

Thank you so much for your lovely words about the care your dad is receiving at Brookfield. 'Excellent' is what we strive for every day. Thank you for taking the time to write this for us - we'll be sure to pass on to the hardworking Brookfield team.


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Review from John S (Relative of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When a loved one is no longer able to live at home and it's apparent they need to live in a dedicated caring environment where their health and well-being is prioritised, it's an extraordinarily difficult decision for all involved. Fortunately, we were introduced to the team at Brookfield who have looked
after and continue to care for our much loved Mum (and Gran) treating her with dignity, respect, love and compassion. The staff work tirelessly to meet Mum's needs - which can at times be quite challenging - responding to every request as and when required. After years of living alone, worrying about her safety and well-being, it's such a relief to know she is safe, secure & being so well cared for. We would like to thank the entire team at Brookfield. Words alone cannot express our gratitude.

Reply from Melanie Brockway, Brand & Communications Manager at Brookfield

What a wonderful review. It's so heartening to hear how the dedicated team at Brookfield are not only giving the great care and service, with dignity, respect and love we expect but that moving into the home has taken your difficult decision to a point of peace of mind for your dear Mum's safety and wellbeing. This is exactly what we strive for in all our homes. It means the world to read how we are making the difference in the lives of our residents and their families. Thank you again for taking the time to write your review. We will be sure to pass on your words to our hardworking team.


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Review from Carol B (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been great with my mum as she can be stubborn and didn't want to come out of her room but they have been great at persuading her to come down to the lounge etc. She has put on weight which is fab as she was very under when she went in, so thank you to the chef as well for accommodating
her fussy eating. Keep up all your good work, it's really appreciated.

Reply from David Kerr, Communications Team at Brookfield

Thank you for taking the time to write such an excellent review. It's great to hear how much your mum is getting out of living at Brookfield and how well she is socialising. The whole team will be so pleased to hear this.


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Review from Becky S (Granddaughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Forever grateful to the amazing staff at Brookfield who go above and beyond to care for their residents. Coming to terms with my granny needing to be in a care home was extremely challenging, and the staff didn’t only care for her, they helped my whole family through what they understood was a very
difficult time for us. They are unsung heroes. Thank you.

Reply from Anna Gunn, Communications Team at Brookfield

Thank you very much for your kind review. It is wonderful to hear of the care and support that your granny and your family have been receiving from our Brookfield team at a very difficult time. Thank you again and we'll be sure to pass on your lovely words.


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Review from Abby R (Granddaughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came into Balhousie Brookfield at the end of May due to a cognitive and physical decline. All care staff treated him with so much respect and dignity throughout his stay. My Grandad sadly passed away on the 11/09/23, and in his final week, staff went above and beyond to ensure his comfort
and dignity was respected. With staff even coming in on their days off to spend time with him. Throughout my grandad's stay I had nothing but positive things to say about the care staff. A massive thank you to everyone for making my grandad's last couple of months full of happy memories.

Reply from Anna Gunn, Communications Team at Brookfield

Thank you for your kind review, especially at such a difficult time. We are very sorry to hear of the loss of your grandad. It will mean so much to the staff at Brookfield to see your lovely words about your grandad’s final days and the great care he received. We will make sure your review is seen by them all. Thank you again.


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Review from Raymond S (Husband of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all staff, not only are they caring to the residents but they also understand the effect of splitting a couple of sixty-four years together has on others.
My wife was taken into the care of staff at Brookfield in early June, she suffers from dementia, I tried to continue looking after her
but progression was such that full-time care was required.

Reply from Anna Gunn, Communications Team at Brookfield

Thank you very much for you lovely review in what must be a very difficult time for you. We’ll be sure to pass on your comments to the hardworking team at Balhousie Brookfield who will be so pleased by your kind words. Thank you once again.


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Review from F G (Wife of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband passed away on 11/02/23 and was a resident since September 2021. He was always content and I always had confidence that he was well cared for.

Reply from Melanie Brockway, Brand & Communications Manager at Brookfield

Thank you so much for taking the time to write your wonderful review. We're so sorry at the loss of your husband but it means so much to us to know our care made a difference for him, and for your peace of mind. We'll be sure to pass on your kind words to our hardworking, Brookfield team. Sending you our very best wishes.


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Review from Neil E (Son of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Balhousie have been great in making my mum's life healthier and fuller. The turnaround since December has probably been life-saving for Mum. The team have handled the challenges Mum had adapting to the change very well and she is now getting the best care for her.

Reply from Jamie Hall, Brand and Communications Executive at Brookfield

Thank you so much for your lovely review. We know moving into a care home can be challenging, but we're so glad you're happy with the care your mum is receiving. We will pass on your kind words to the hard-working staff, who will be thrilled to read them. Thanks again!


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Review from Lauren M (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived at Balhousie Brookfield from September 2021 until his recent passing in February 2023. It was a daunting and overwhelming time for our family, but with the wonderful care and attention that Dad (and the family) received from all staff at Brookfield, we soon realised that Brookfield was just
the perfect homely environment that Dad could have the 24/7 care he needed. Dad settled in very quickly and as a family, we could see how happy Dad was. He was always smiling and loved the activities, especially the singalongs. The food always looked fab too. The family were always made welcome at Brookfield. Our Dad was happy and content at Brookfield and treated with the utmost dignity and understanding.

Reply from Jamie Hall, Brand and Communications Executive at Brookfield

Thank you so much for your lovely review. We are so sorry for your loss, but we are glad your dad was happy during his time at Balhousie Brookfield. We will pass on your kind words to our hard-working staff, who will be glad to hear you and your family are pleased with the care your dad received. Thanks again.


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Review from Edwina S (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great with my mum. She has been a resident there for almost 3 years. The staff have got used to her likes and dislikes. I am confident that the staff do their best in caring for her. I am always welcome when I frequently go to visit mum.

Reply from Jamie Hall, Brand and Communications Executive at Brookfield

Thank you for your lovely review. We're so glad you are happy with the care your mum receives and we'll pass on your kind words to our hard-working staff, who will really appreciate them. Thanks again!


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Review from Shona S (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to recommend Balhousie Brookfield. Mum was unsure at first about moving into a care home but she is very happy there, much happier than she was before. She loves the staff and is very much at home now. It's great that they post photos and videos on their social media page so relatives living
far away can see what fun they're getting up to.

Reply from Jamie Hall, Brand and Communications Executive at Brookfield

Thank you so much for your lovely review. We're so glad your mum enjoys living at Brookfield. We'll be sure to pass on your kind words to our hard-working staff. Thanks again!


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Review from A L (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased to have found Brookfield for our mum because it is a relatively small home, it's more like one big happy family. Staff are very capable, caring and friendly. We feel very reassured that Mum is being looked after and doesn't have to worry anymore. There's always something going on, singalongs,
boardgames, craft workshops. No way can the residents be bored. Mum being diabetic is appropriately cared for too. Cannot fault the staff in any way. The food is excellent. The home is kept very clean and the beautiful gardens are well-maintained. Thank you to all at Brookfield, another great part of Brookfield is dogs are allowed in, so Mum can still see our doggies.

Reply from Jamie Hall, Brand and Communications Executive at Brookfield

Thank you so much for your lovely review. We're very glad your mum is enjoying living at Brookfield and that you are happy with the care she has received. We will pass on your kind words to our staff, who will be so glad to hear this. Thanks again.


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Review from I S (Daughter-in-law of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Brookfield for around 14 months and cannot thank the staff enough for all their support to every family member. My mother-in-law is so happy and contented in the home, enjoys all the activities which are very varied, and will gladly go on arranged trips and take
part in all the singing and dancing that makes her smile. As her Dementia progresses we find it so difficult to deal with and the staff at Brookfield have been and continue to be such a huge support. Thank you everyone for all your hard work.

Reply from Jamie Hall, Brand and Communications Executive at Brookfield

Thank you so much for your lovely review. We're glad your mother-in-law enjoys living at Brookfield and that you are happy with her care. We'll be sure to pass on your kind words to our hard-working staff. Thanks again!


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Review from Bill S (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Brookfield when she was no longer able to manage safely at home. Since moving into Brookfield she has been looked after by all the excellent staff and this has meant a great improvement and stability in her health and well-being. Being in the company of others, joining in the organised
activities and being cared for by wonderful staff have given Mum a feeling of contentment and satisfaction. Many thanks to all Brookfield staff.

Reply from Jamie Hall, Brand and Communications Executive at Brookfield

Thank you very much for your lovely review. We're so glad your mum enjoys living at Brookfield and that you're happy with the care she's receiving. We'll be sure to pass on your kind words to our hard-working staff. Thanks again.


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Review from Jean S (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in approximately June 2022. It's lovely to see him singing and joining in with all activities. All the staff are very caring helpful and kind, also very funny. So glad dad got such a lovely care home.
Thank you all.

Reply from Jamie Hall, Brand and Communications Executive at Brookfield

Thank you so much for your lovely review. We're glad your dad enjoys life at Brookfield and that you are happy with his care. We will be sure to pass on your kind words to our hard-working staff. Thanks again!


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Review from C B (Sister-in-law of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the app and something is going on all the time. Residents are always cheery and happy as are the staff, cannot rate them highly enough. The care home is always clean as are the residents and no traces of smells which is excellent.

Reply from Jamie Hall, Brand and Communications Executive at Brookfield

Thank you for your lovely review. We're so glad your experience of Brookfield has been such a positive one. We'll be sure to pass it on to our hard-working staff. Thanks again!


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Review from Mary C (Wife of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Brookfield, Carnoustie for 4 months and he is very happy there. He is very well cared for and has improved since being there. I am also very happy with how the staff are with him. I would recommend the home to anyone.

Reply from Jamie Hall, Brand and Communications Executive at Brookfield

Thank you for your review. We're so glad your husband is happy at Brookfield. We will be sure to pass on your kind words to the staff. Thanks again!


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Review from Linda H (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has improved so much since being in Brookfields. We were concerned because we thought we were giving in, but it has been the best thing we could have done for him. He has been so sad and lonely since losing mum 2 years ago, but now he is happy and so well cared for, we cannot thank the staff at
Brookfields enough for the wonderful way they care for him.

Reply from Melanie Brockway, Brand & Communications Executive at Brookfield

Thank you so much for your review. Your words are wonderful to hear. We know moving to a care home can be such a hard decision, so it's really heart-warming to know that the care at Balhousie Brookfield has made such a positive impact on your dad and your family. We will be sure to pass this on to the hardworking staff. Thank you once again and we wish you a very happy Christmas.


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Review from Angus H (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has greatly improved since he has had his time in Brookfields, he is as happy as he was before mum passed, and he has made new friends, something he would not do and could not do when he was at home. The staff at Brookfields are great, they are thoughtful and caring and dad gives them a laugh most
every day, again something he was unable to do at home on his own. He is no longer 'lost', has good companionship and enjoys his food, he tries to be first down for his meals and is now happy to leave his room and join with others in the dining room. So dad is very happy and Brookfields is the best place he could be for all-round well-being. So thank you Brookfields and staff.

Reply from Melanie Brockway, Brand & Communications Executive at Brookfield

What a wonderful review! Thank you so much for taking the time to write for us. To hear how transformed your dad has been - making friends, joining in, creating laughter, enjoying great food - will greatly hearten all our hardworking staff. We're so very glad to hear how Brookfields 'is the best place he could be for all-round well-being'. Thank you once again.


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Review from James S (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a little apprehensive at the thought of going into a care home, as were my sisters and I, but the staff here are fantastic, they have made the transition so much easier. She now loves them and she loves her new home. Cannot speak highly enough of the team that works there and all that they
do for all the residents.

Reply from Melanie Brockway, Brand & Communications Executive at Brookfield

Thank you so much for taking the time to write this wonderful review. We're so very happy to hear how settled your mum is in her new home. It's natural to be apprehensive, but we're glad to know our hardworking staff made her transiton a happy one - as it should be. We'll be sure to pass your lovely words on to them. Thank you once again.


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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Brookfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Brookfield is calculated as follows: ( (92 Excellents x 5) + (12 Goods x 4) ) ÷ 104 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Brookfield is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 29 Oct 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Tina

Tina Harris

Job Title: Home Manager

Joined: 2024

Tina brings a wealth of care experience to Brookfield.


Frequently Asked Questions about Brookfield

What types of Care is Brookfield registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brookfield provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Brookfield have?

There are 21 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Brookfield?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Brookfield to the centre of Carnoustie?

0.4 mile(s) as the crow flies, distance by road may be significantly further.