Brookfield

37 Maule Street, Carnoustie DD7 6AB
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9.8 32 Reviews
  • Brookfield, Carnoustie
Brookfield home is a beautiful traditional home set amongst 1.5 acres of idyllic gardens, providing residents with a cosy, homely and, as many have often described, nostalgic setting.

You can keep up to date with all activities by viewing the BCG Facebook account.

Residents experience a relaxing, peaceful and comfortable environment that is safe, secure and comfortable.

A full range of care and support including residential, respite and palliative care is available and focusses on individual care needs. The team is fully trained to meet the specific care needs of each resident and this is at the forefront of all that they do.

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Care Provided by Brookfield

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Tina Harris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1994

Funding & Fees Guide for Brookfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,418
    • RESPITE Self-Funded Residential Care from £1,418

  • These rates include £248.70 personal and nursing care. If the local council provides this, the Funder willnly pay from £1179.30
  • (these prices are only a guideline, please contact Brookfield to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brookfield Reviews (32)

Total of 32, showing 21-32
9.8

Brookfield has a Review Score of 9.8 (9.785) out of 10, based on 9 reviews in the last 2 years. Over all time Brookfield has 32 reviews.

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Review from Lesley C (Granddaughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has been in Brookfield since November 2021. She thoroughly enjoys the activities at Brookfield; the activities coordinator is fantastic not only with my granny but all the residents. The care staff are always mindful of things that my granny likes to do, which makes such a difference to her
day. She is always having a laugh and a joke with all the staff and telling me lots of stories. All staff are very welcoming when I visit my granny and are very supportive of us as a family.

Reply from Melanie Brockway, Brand & Communications Executive at Brookfield

What a fantastic review! Thank you so much for taking the time to write for us. It will make all the difference to our staff to hear how happy your granny is and how welcomed and supported you feel too. We will be sure to pass on your comments. Thank you once again.


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Review from Carole B (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems to be happy enough with the care she receives, and management deal with any queries that I have. Staff seem really nice and engage with her as much as they can.

Reply from Melanie Brockway, Brand & Communications Executive at Brookfield

Thank you for taking the time to write your review for us. We'll be certain to pass your comments on to our hardworking staff. Thank you once again.


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Review from Ann S (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brookfield is a lovely care home. I find the staff helpful and make me feel welcome when I visit. Visits and phone calls are always accommodated and I am always kept up to date with mums health and well being. There is a lovely garden with outdoor seating for the residents to enjoy in fine weather.
My mother tells me she enjoys the meals at Brookfield and the kitchen staff can always accommodate her likes. My late father was also a past resident who enjoyed his stay.
I feel that Brookfield is providing a safe environment for residents and visitors through what has been a challenging 2 years.
Well done Brookfield.

Reply from Gillian Drummond, Brand and Communications Manager at Brookfield

Thank you for leaving us such a great review, and it's lovely to hear that Balhousie Brookfield has been home for both your dad and your mum!


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Review from Caroline D (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 3 months now and I cannot praise the Manager and staff highly enough. They welcomed mum into their home and have gone above and beyond to make her happy and to see to all her needs. The care she receives is fantastic and nothing is too much trouble. It really is a homely
welcoming place to live. I would highly recommend it to any families looking for a lovely place for their loved one.

Reply from Gillian Drummond, Brand and Communications Manager at Brookfield

Thank you for taking the time to leave us a review. We're so happy to hear of your experience and this will certainly be fed back to our hardworking and committed team at Balhousie Brookfield.


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Review from Colin D (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Balhousie Brookfield, Carnoustie in April 2020, the early part of the Scottish lockdown. Being a challenging time both with covid restrictions and the situation with my mum at the time, it can only be said that the staff were more than helpful and reassuring. Visits, while restricted,
were managed with the emotional needs of the family in mind.
While my Mum has periods where she can be difficult, the situation is handled with care and respect. At times Mum spends a lot of time in bed, she is respectfully encouraged to get up and dressed and go for her meals.
The care and engagement of the staff with Mum is obvious, on visits, there is always a smile and cheery response from and to the staff members involved in my visit.
There is issue regarding Mother’s stability in movement which can lead to falls, I commend the staff in always informing me of any falls and how she is.
In general, I cannot fault the care and attention my mother receives on a daily basis.

Reply from Gillian Drummond, Brand and Communications Manager at Brookfield

Thank you so much for your detailed review and we're happy to hear that you and your mother have felt so well supported, particularly during lockdown. This will be a great boost to the hard-working staff at Balhousie Brookfield.


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Review from Margaret D (Power of Attorney of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Brookfield enough. They are absolutely brilliant.
My uncle entered Brookfield during the second lockdown and the staff went out of their way to settle him in and make him feel at home. This was difficult as no visitors were allowed. The staff have a wonderful way with him
having taken the time to get to know him. When he has been unwell the staff have kept me informed at all times.
The room he has is beautiful and gives the feeling of home. He enjoys his meals and when well takes part in organised activities. I am so glad he is in Brookfield as the staff go over and above the call of duty in caring for him. I feel happy and confident that he is in an environment where he is comfortable and safe.

Reply from Gillian Drummond, Brand and Communications Manager at Brookfield

Thank you so much for your lovely review which will mean the world to our staff at Brookfield. It really is a beautiful home!


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Review from Angela H (Daughter of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Balhousie Brookfield on the day of Scottish lockdown last year. It was very hard to leave her there, not knowing when we would see her again.
The staff were more than helpful and reassuring. We were allowed window visits to her room. Mum is always praising the staff and having a laugh
with them. She gets very tired and spends a lot of time in bed, but she is encouraged to get up and dressed and go for her meals.
I am always informed if she has a fall and how she is. With the relaxation of Covid rules we are getting indoor visits now, but I still haven't seen her new room. In time.
I am very happy with the care and love mum's receives on a daily basis.

Reply from Gillian Drummond, Brand and Communications Manager at Brookfield

Thank you so much for your kind words and for taking the time to leave us a review. It will be a great boost to our hardworking staff at Brookfield.


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Review from Avril M (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Balhousie Brookfield over Covid lockdown and the home were amazing at welcoming and settling her when she was unable to have visitors. Mum’s reports of food are excellent and she speaks very highly of the staff. Staff are always extremely helpful and seem genuinely caring. The
activities on offer and the encouragement given to Mum to participate, is excellent. Mum is so happy again and has improved physically and mentally with wonderful care, food and stimulation. Highly recommend Brookfield who have given Mum her life back.

Reply from Gillian Drummond, Brand and Communications Manager at Brookfield

That's so lovely to hear and really it's all we can ask for. Thanks for your kind words and we'll be sure to pass them on to the Brookfield team.


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Review from Susan W (Daughter-in-law of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother-in-law went into Brookfield for respite care 2 years ago and decided to become a permanent member of the Brookfield Family, we cannot praise the care, attention and love shown to her and us as a family highly enough.
During this past difficult year due to Covid and deterioration
in my mother-in-law's health, the carers have kept in touch and always been there to listen.
We are so proud of all the team for keeping everyone safe during this pandemic.

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Review from Carole L (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum is new to Brookfield and has settled in extremely well. It was a difficult decision for the family to make but seeing and hearing how happy she is makes us confident it was the right move. The staff have been wonderful with her and have played a big part settling her in in such a short space
of time. We long for the day when we can have face to face visits with Mum and to get to know the staff better.

Reply from Gillian Drummond, Brand and Communications Manager at Brookfield

Thank you for your lovely review. It's so great to hear your mum has settled in well to this beautiful home.


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Review from Joan F (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This seems a very homely place with not too many residents. I find the carers very good and always happy to tell me how my mother is when I phone up. They also make an effort to fulfil any request I have.
Due to the pandemic, I have not been inside the home since my mother's admission and I find it
very depressing looking in at her from the window as she has deteriorated. I long to be able to be with her inside. She has poor hearing so phone calls are not successful. Recently the home has an intercom I can use from the window which allows her to hear me clearly. This is a tremendous help.
I like to hear of activities going on with the resident group and glad when mum joins this. I also like to think of one to one activity in her room eg to look at family DVD and stimulate memories or to play a game like connect 4. Mum often is very tired and carers listen to this and often assist her to bed for rest when needed. Her room is small but has all she needs and tv can be viewed from the chair or bed.

Reply from Gillian Drummond, Brand and Communications Manager at Brookfield

Thank you for your review, it's great to hear that you and your mum feel well catered for. We know this has been a tough year for families and can't wait for in-home visits to be able to start again.
Best wishes, Gillian


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Review from Elsie R (Cousin of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the review on the 27th September a senior member of staff was present along with a social worker who was a care manager it was well organised and all relevant questions were asked and answered to all present satisfaction.

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Brookfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Brookfield is calculated as follows: ( (92 Excellents x 5) + (12 Goods x 4) ) ÷ 104 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Brookfield is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 29 Oct 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (2)

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Meet the Team (1)

Tina

Tina Harris

Job Title: Home Manager

Joined: 2024

Tina brings a wealth of care experience to Brookfield.