Full details will be discussed on an individual basis
Tigh-Na-Muirn Care Home has a Review Score of 9.9 (9.850) out of 10, based on 23 reviews in the last 2 years. Over all time Tigh-Na-Muirn Care Home has 23 reviews.
Review from E M (Power of Attorney of Resident) published on 10 March 2025
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Reply from Rachel Scott, Care Home Manager at Tigh-Na-Muirn Care Home
We are truly grateful for your wonderful review of Tigh-Na-Muirn Care Home. Its so lovely to hear that your friend has felt so well-cared for over the past three years, especially during her health ups and downs.Our team takes great pride in providing exceptional care, and it's reassuring to know that their professionalism and commitment to keeping families informed have made such a positive impact. Your recognition of our dedicated kitchen, housekeeping, maintenance, office, and activities staff is also greatly appreciated.We're delighted to hear your friend enjoys the meals, activities, and special events, as well as her pampering sessions at our on-site hairdresser. We believe these little touches make a significant difference in our residents' quality of life.Thank you once again for your kind words and for recommending Tigh-Na-Muirn as a place for five-star care. We look forward to continuing to provide a warm, welcoming home for your friend and all our residents.
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Review from E H (Friend of Resident) published on 28 January 2025
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Reply from Rachel Scott, Care Home Manager at Tigh-Na-Muirn Care Home
Thank you so much for your heartfelt review! We're thrilled to hear about your positive experiences at Tigh-Na-Muirn, both during your aunt's stay and now with your friend. It's wonderful to know that our staff remembered your aunt and took time and care to connect with your friend, recognising their unique preferences. We strive to create a warm and welcoming environment for all our residents, and your kind words affirm that we are on the right track. We truly appreciate your ongoing support and look forward to continuing to provide a caring and attentive atmosphere for all our residents.
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Review from A M (Son of Resident) published on 16 August 2024
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Review from S M (Wife of Resident) published on 15 July 2024
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Review from George D (Son-in-law of Resident) published on 4 July 2024
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Review from G M (Daughter of Resident) published on 7 May 2024
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Review from Jennifer O (Daughter of Resident) published on 6 May 2024
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Review from Debbie R (Daughter of Resident) published on 29 April 2024
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Review from D H (Daughter-in-law of Resident) published on 26 April 2024
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Review from D S (Son of Resident) published on 18 April 2024
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Review from Liz G (Daughter of Resident) published on 17 April 2024
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Review from S G (Son of Resident) published on 17 April 2024
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Review from Isabel M (Resident) published on 16 April 2024
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Review from S M (Son of Resident) published on 12 April 2024
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Review from Aileen I (Daughter-in-law of Resident) published on 9 April 2024
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Review from J B (Daughter-in-law of Resident) published on 9 April 2024
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Review from A S (Daughter of Resident) published on 9 April 2024
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Review from Malcolm M (Son of Resident) published on 9 April 2024
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Review from Arlene B (Daughter of Resident) published on 9 April 2024
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Review from K K (Daughter of Resident) published on 9 April 2024
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The Review Score of 9.9 (9.850) out of 10 for Tigh-Na-Muirn Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.850 for Tigh-Na-Muirn Care Home is calculated as follows: ( (233 Excellents x 5) + (41 Goods x 4) ) ÷ 274 Ratings = 4.85
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Tigh-Na-Muirn Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jun 2023
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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