Willowbank Care Home

56 Maule Street, Carnoustie DD7 6AB
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8.7 15 Reviews
  • Willowbank Care Home, Carnoustie
Willowbank Care Home is located in Carnoustie and is a sensitive conversion of a large elegant original Victorian period residential house. The home was extensively refurbished in 2005 with a new modern central wing being added providing a peaceful and idyllic setting for residents. The home is surrounded by beautiful gardens that can be enjoyed year round. It remains one of the most popular homes in the portfolio.

Carnoustie is a small coastal town ten miles east of Dundee, famous for its Championship Golf course which regularly hosts the British Open Golf Championships. The home is ideally situated off Maule Street in a quiet, though central, location with a good choice of leisure facilities, places of worship, local shopping and the town centre nearby, enabling residents to remain part of their local community.

Experienced and well trained staff can provide residential care to a maximum of 40 residents. Accommodation at Willowbank is offered in all single rooms bar one double, all of which have full en-suite facilities.

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Care Provided by Willowbank Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jan Robertson (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Willowbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,576
    • RESPITE Self-Funded Residential Care from £1,576
  • (these prices are only a guideline, please contact Willowbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Willowbank Care Home Reviews (15)

8.7

Willowbank Care Home has a Review Score of 8.7 (8.729) out of 10, based on 4 reviews in the last 2 years. Over all time Willowbank Care Home has 15 reviews.

Overall Experience

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Review from G G (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents were residents until Mum passed away in Jan. She was treated with so much care and dignity until she passed away. Dad still resident and so well cared for and staff always welcoming to family members when visiting. Cannot fault Willowbank and staff in any way.

Reply from Melanie Brockway, Brand & Communications Manager at Willowbank Care Home

It's so wonderful to hear, how happy you've been with the care and dignity both of your parents have received at Willowbank. It means so much to us all to receive reviews like this. Thank you for taking the time to write such lovely words. We'll be sure to pass on to the team at the home.


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Review from E M (Daughter-in-law of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took Mother-in-law out of hospital and home with me unfortunately could not walk. Went into respite. They were fantastic got her to walk with a zimmer encouraging her all the time. Staff were great very friendly and caring. Cheery every time we were in which was almost every day. Food good. Entertainment
girls were really fun she liked that but. If she ever needs to go permanently would not hesitate she so well looked after. All staff great.

Reply from Melanie Brockway, Brand & Communications Manager at Willowbank Care Home

What a wonderful review. Thank you so much for taking the time to write and submit it for us. It means so much for our hardworking team to know they make a difference to their residents' lives, and all that you've written is all that we aim for, every day, for every resident. Again, thank you for your kind words. We'll be sure to pass them on to the team.


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Review from Gordon L (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we arrive unannounced, staff have been attentive and answered any questions. Home and rooms are always clean. Staff are informative. Residents always look clean and well cared for.

Reply from David Kerr, Communications Team at Willowbank Care Home

Thank you so much from the staff at Willowbank for this lovely review. We're delighted to hear that you found the team to be attentive to all your needs and ready to answer all of your questions. We'll be sure to pass your comments on.


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Review from F T (Stepdaughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home. The staff went far and above to welcome not just my stepfather but myself and my children. Could not recommend enough. Nothing was too much of an effort whether kitchen staff, care staff or cleaning staff. The manager was welcoming as was the rest of the staff, who I will hold dearly
in my heart. Special mention to one particular member of staff who is the sweetest of girls and to another for entertainment skills. Sorry not to see the staff now but will make a point of remaining in contact.

Reply from Jamie Hall, Brand and Communications Executive at Willowbank Care Home

Thank you so much for your lovely review. We know how much it means our residents mean to their families, and vice versa, and how important those relationships are. The team work so hard, and they will be so glad to hear your kind words. Thanks again!


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Review from Pat B (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident at Balhousie Willowbank Care Home in December 2021. She was diagnosed with Vascular Dementia two years earlier and it was becoming unsafe for her to remain in her own home. We live quite a distance away (160miles).
The Carers made Mum and ourselves feel very welcome from the beginning.
Every one of them acknowledged Mum and us by name. Even though they were wearing masks you could see they were smiling. Makes a difference! Mum's room was huge and airy. There was an ensuite shower room/toilet. Every time we visited, Mum was dressed well. The clothes were clean and laundered nicely. Mum loved the meals, especially the soups. When we visited there were always snacks in her room. Balhousie Willowbank Care Home staff ensured her hair and her podiatry requirements were catered for. The care given was excellent, I never felt concerned about the care Mum was receiving. We knew she was safe. The Activities Co-Ordinator is excellent and the residents were always entertained. Staff were always contactable.
Thank you!

Reply from Melanie Brockway, Brand & Communications Executive at Willowbank Care Home

Thank you! What a fabulous and full review of Willowbank. "Even though they were wearing masks you could see they were smiling. Makes a difference!" We couldn't agree more. Everything you mention is as it should be and our staff feel very privileged to share their residents' home. We will pass on your lovely words to the staff - it will mean the world. Thank you once again.


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Review from Fraser W (Son of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after by the lovely folks at Willowbank Carnoustie for the last 3 years without fault. I could not ask for a better level of care from such a caring and professional team. Nothing is too much for them. I work abroad, so cannot visit as often as I want. I can always rely on the
care and compassion of everyone there. Always sure she is in safe caring hands. Even with her conditions the team engage and look after her so well. Never a worry and I know she is safe and sound. Taken out to many activities and looked after so well.

Reply from Melanie Brockway, Brand & Communications Executive at Willowbank Care Home

What a superb review for our Willowbank team. It means so much to hear how much our care gives you peace of mind and how well your mother is surrounded by care and compassion - as you would expect. We'll be sure to pass this on to our hardworking staff. Thank you!


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Review from P M (Niece of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Balhousie Willowbank Care Home have been incredibly supportive since my aunt was admitted at the start of the year. They've done everything possible to make the transition smooth, not only for her but also for us, her family. The team of carers ensure she is content and cared for 24-hours a day which
is a weight off our minds, knowing she'll be okay. The communication has been excellent and knowing I can call and ask anything has been fantastic. The activities and birthday parties are not only keeping my aunt entertained but are also keeping her mind active and I've noticed a massive difference in her cognitive emotion since she has arrived. A wonderful home staffed by a wonderful team.

Reply from Melanie Brockway, Brand & Communications Executive at Willowbank Care Home

Thank you so much for this full and very positive review. It's wonderful to hear, not only how your aunt's transition has been well managed, but also the positive changes you're seeing. Thank you for taking the time to write a review and let us know. We'll be sure to pass this on to our staff.


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Review from F T (Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate the kind and caring attention of myself in the home and to residents by the staff.

Reply from Melanie Brockway, Brand & Communications Executive at Willowbank Care Home

Thank you for taking the time to give us your lovely review. It's even more special to receive feedback directly from our residents.


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Review from L R (Granddaughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given to my gran at Willowbank. The care staff are very attentive and caring.
My gran has settled well and is looked after with great kindness.

Reply from Melanie Brockway, Brand & Communications Executive at Willowbank Care Home

Thank you so much for taking the time to review Balhousie Willowbank. We're really happy to hear your gran is settled and has the excellent care we would expect. We'll be sure to pass your comments on to the staff.


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Review from Charly M (Granddaughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowbank has done nothing but treat my Nana with great care and a friendly approach. They always made sure she was happy and content to be there. She enjoyed all the entertainment provided and the food when I would come to visit she would always say how nice of a place it was. The manager was always
making sure to stay in touch and make my Nana feel as comfortable as possible. Would recommend it to anyone!

Reply from Melanie Brockway, Brand & Communications Executive at Willowbank Care Home

What a wonderful review for our Willowbank team. It means so much to hear how much our care made a difference for your nana. We'll be sure to pass this on to our staff. Thank you!


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Review from John S (Grandson of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran is a resident at Willowbank and the care has been excellent. She is very comfortable and settled. The staff do a great job looking after my gran. Management always willing to talk and help if I have a query.

Reply from Gillian Drummond, Brand and Communications Manager at Willowbank Care Home

Thank you for taking the time to review Balhousie Willowbank. Our team will be so glad to hear your kind words.


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Review from Frank B (Son of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the quality of care that my mother has received from the staff in general. Mum has always felt that she is being shown kindness by all. The admin staff have always been very speedy in informing me of any problems that have arisen re Mum's health. Willowbank staff have been
very helpful to all the family over visitation during the ongoing covid 19 pandemic period. Having kept a weather eye on the news it has become very clear that Balhousie Care Home, in general, have been extremely careful in their handling of the various homes; this has given us all a large measure of assurance. In short, I believe the entire staff at Willowbank have done extremely well by their residents over this very difficult period.

Reply from Gillian Drummond, Brand and Communications Manager at Willowbank Care Home

Thank you so much for your kind words and what a lovely boost to our Willowbank team after such a challenging year.


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Review from Linda M (Niece of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am unable to fill in the option table below with any accuracy (I have chosen 'excellent' by default) because I don't know the home well enough, but just a few days ago, I got in touch to enquire after my aunt who lives in Willowbank.
I know it is a very difficult time in care homes at the moment,
and the staff have so many other duties and concerns to attend to, that I just expected a routine word or two saying that my aunt was doing well and there was nothing to worry about.
Well in fact I was delighted that the carer actually got my aunt on the telephone, and I was able to have a conversation with her, which was truly a delight and raised everybody's spirits!
It was so good of the carer to go this extra mile. Well done Willowbank.

Reply from Gillian Drummond, Brand and Communications Manager at Willowbank Care Home

Dear Linda, thanks so much for your kind words. We will be sure to pass this on to our hardworking staff.


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Review from Helen M (Sister of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all really friendly, helpful and efficient. There is a really nice atmosphere in the home and it is always nice and clean. A relaxing place to be.

Reply from Gillian Drummond, Brand and Communications Manager at Willowbank Care Home

Thank you so much for your kind review. It's great to know and we will pass this back to the staff.


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Review from Susan S (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Balhousie Willowbank Care Home for almost four years. During that time, although her health is deteriorating, her care has been excellent. The staff are always very attentive, caring and helpful. Her bedroom is very comfortable and the cooked meals are well presented. The
daily activities add a bit of fun to her day. Having an outside space in the summer is a great bonus.

Reply from Gillian Drummond, Brand and Communications Manager at Willowbank Care Home

Thank you so much for your kind review. We're delighted to hear that you and your mum are happy at Willowbank.


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Current Review Score: 8.7 (8.729)

Overview of Review Score

The Review Score of 8.7 (8.729) out of 10 for Willowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Willowbank Care Home is calculated as follows: ( (41 Excellents x 5) + (7 Goods x 4) ) ÷ 48 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Willowbank Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 22 Jul 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Jan

Jan Robertson

Job Title: Home Manager

Joined: 1995

Jan Robertson took on her role as Home Manager in 1995.


Frequently Asked Questions about Willowbank Care Home

What types of Care is Willowbank Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willowbank Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willowbank Care Home have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Willowbank Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowbank Care Home to the centre of Carnoustie?

0.4 mile(s) as the crow flies, distance by road may be significantly further.