Balcarres Care Home

64 Albany Road, Broughty Ferry, Dundee DD5 1NW
Submit a Review
9.9 93 Reviews
  • Balcarres Care Home, Dundee
Balcarres Care Home, situated in the popular seaside town of Broughty Ferry, supports older people to lead their best lives with personalised residential and residential dementia care.

The catering team at Balcarres understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Balcarres likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Balcarres, residents are encouraged to take an active role in the Broughty Ferry community.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to offer the highest quality support to every resident and their loved ones. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Balcarres.

Show Balcarres Care Home on the Map

Care Provided by Balcarres Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Mimi Popa (Home Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Balcarres Care Home Reviews (93)

Total of 93, showing 1-20
9.9

Balcarres Care Home has a Review Score of 9.9 (9.877) out of 10, based on 28 reviews in the last 2 years. Over all time Balcarres Care Home has 93 reviews.

Overall Experience

  • 89
  • 4
  • 0
  • 0
  • 0

Date Published

93
13
22
28
65

Review from G H (Son of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care shown at end of life exemplary.
Compassion towards family made a very difficult time easier.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I F (Relative of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more pleased with the care that my family member has received since arrived at Balcarres Care Home.
Everything that you see reported in these reviews and elsewhere is true. Our family member is thriving and it is like they are on a permanent vacation now.
A brilliant experience for
all involved that only appears to be getting better with time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen M (Sister of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister who had dementia was resident for the past 5 years. She was well cared for by a caring team. Staff and management were always supportive and approachable. She had a good care plan in place. Lovely, clean environment and loved the food.
The summer months were something that family and residents
looked forward to, sitting outside under the umbrellas. Plenty of entertainment, dancing, music, keep fit.
We were not only supported as a family throughout my sister's time in the home, but when it came to her end of life care, it was exceptional, peaceful and respectful, well looked after to the very end.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gina B (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only spent a short time as a resident in Balcarres Care Home, Dundee. My mother finds the home and all the staff to be extremely kind and helpful, even though she has dementia, she feels secure in Balcarres, it's as if she is living in her own home.
Her room and bathroom are cleaned daily
to a high standard, the common room and dining area are also kept to a high standard. The food is extremely nice and plenty to select from.
I always look back to the beautiful main building and gardens on my way out, after visiting my mother, happy in the knowledge that she's well cared for. It puts my mind at rest until my next visit. However, should there be any problems with my mother health or care, I am fully confident the manageress or staff member would contact me without delay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Brother of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for a couple of years now. She has early onset dementia.
In my professional life, I had cause to visit many care homes and my other sister is employed in a senior capacity in the care sector.
We made an informed choice to place our beloved sister in Balcarres Care Home-we
have never regretted it.
Dementia is an extremely challenging disease.
I cannot speak highly enough of the management and staff who care professionally, but more importantly, lovingly with our sister.
The home has an open-door policy for visitors and I visit at least once a week and have never witnessed anything untoward.
If you choose Balcarres for your loved one it is quite simply the best choice you can make.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue G (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my brothers cannot praise Balcarres Care Home highly enough. Our lovely mum moved in here about three months ago and has had a revival since going there. Mum has mild dementia and was no longer coping on her own. Since going into Balcarres, she is receiving truly excellent care, both emotionally
and physically. The manager is excellent at keeping us informed of how Mum is and at making sure staff meet very high standards. The food, grounds and activities are also superb and we have loved seeing photos and videos of our mum up and dancing (with some support). A wee gem of a place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aileen Z (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and welcoming and know residents well. There are various activities available for residents who wish to participate, from craft work to listening and dancing to singers. It is lovely to see residents so happy and joining in. The home is beautifully decorated for Christmas, as
it is when there is any special occasion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil D (Son of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Balcarres Care Home for over 6 years and in all that time I can honestly say, the staff and the manager done all they could for my mother. My mother was living with dementia and unaware of her environment but the staff made this process easy and made my mother feel at home and the care
was excellent. From the bottom of my heart, I was overwhelmed with the care provided and would recommend this home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil F (Son of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balcarres Care Home has made the transition for my mum really easy, it has been a very positive experience for all the family. The care for residents is fantastic, there is an open door policy and you are welcome to visit any time - the management team and care home staff are welcoming this makes it
a warm comforting environment for residents and visitors.
Cleanliness is also very good, we love the buildings and the grounds, the programme of activities and outings looks very well organised.
Many thanks to all the staff at Balcarres

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Balcarres Care Home is a lovely home, my mum is very happy there. She has a lovely room, always kept clean and tidy. The staff are excellent. Always willing to help and quick to contact me if there are any issues with Mum. Dealt with quickly
and professionally.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham S (Day Care) assisted by family/friend published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a neighbour opposite the care home for three decades. Balcarres Care Home has always been number one in Dundee and still is. It has progressed to be the number one in the UK. I am pleased to observe the recent changes will only maintain the excellent standard and wherever possible, be improved.
As a service user, my life would be impossible without the kindness from all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris M (Son-in-law of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manageress is certainly making her mark and noticeable changes are improving the high standards already set here. The manager is approachable and takes into account individual requirements of our mother. The staff are friendly and helpful and try to involve the service users in activities. This
is a really good facility.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison G (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise all the staff at Balcarres Care Home enough for the care and compassion they give my mum and our family. It is always spotlessly clean. My mum is always dressed as she would like and some staff even go the extra mile to ensure she has her lipstick on.
Great communication with myself to
keep me informed as I don't live locally. My mum is very settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Son of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my father's experience. Lovely facility and fantastic staff!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane P (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balcarres Care Home is an amazing care home, I'm so glad to have found it. Both my parents are residents with complex needs. The staff are very friendly, kind and caring and they are very well looked after. The staff could not be more helpful and I can go anytime I want to and take my dog. I feel very
included as they keep me up to date all the time. The residents are all very well looked after and the food there is amazing. There are lots of activities and trips. They all get beautiful birthday cakes and when it was my parents' diamond anniversary they were treated like royalty. Thank you to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne E (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care provided to my mother since her admission, December 2023. Home is warm and comfy for residents and visitors are welcomed and looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Son of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents stay at Balcarres Care Home, my father for two years and my mother for one year.
The overall care for both is excellent, all aspects of their life are covered and I believe my parents are happy at Balcarres, albeit clouded by dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H J (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home and lovely grounds and well looked after. Fabulous meals and staff are excellent.
Could do with more activities/stimulation, especially over the weekend and Mondays. There's a big change in everyone on Tuesday and Wednesday. Also, do staff need to sit and fill in reports during
the quiet periods as they are not paying enough attention to residents? Would also appreciate more personal care for Mum's appearance, teeth brushed, face washed, clean clothes etc. Gives her dignity.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Balcarres Care Home

Thank you for taking the time to leave us your valuable feedback. I am very sorry to hear that you have some concerns in relation to personal care and activities. The new home manager who is currently going through her induction process will be in touch with you directly to discuss your concerns in more detail.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More attention to personal care, which could be improved, showering, baths and clothing.
More activities and interaction needed over the weekend.
Staff are delightful, very approachable and willing to assist/help.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Balcarres Care Home

Thank you for taking the time to leave us your valuable feedback, it is great to hear that you find the staff welcoming and approachable. I am very sorry to hear that you have some concerns in relation to personal care and activities. The new Home Manager who is currently going through her induction process will be in touch with you directly to discuss your concerns in more detail.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N D (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is living at Balcarres Care Home and I couldn't be more happy with the service she receives. Highly recommend this home, Balcarres.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Balcarres Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Balcarres Care Home is calculated as follows: ( (298 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 333 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Balcarres Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Dec 2023

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Excellent

(6)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Balcarres Care Home

What types of Care is Balcarres Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Balcarres Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Balcarres Care Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Balcarres Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Balcarres Care Home to the centre of Dundee?

3.0 mile(s) as the crow flies, distance by road may be significantly further.