Balcarres Care Home

64 Albany Road, Broughty Ferry, Dundee DD5 1NW
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9.9 93 Reviews
  • Balcarres Care Home, Dundee
Balcarres Care Home, situated in the popular seaside town of Broughty Ferry, supports older people to lead their best lives with personalised residential and residential dementia care.

The catering team at Balcarres understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Balcarres likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Balcarres, residents are encouraged to take an active role in the Broughty Ferry community.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to offer the highest quality support to every resident and their loved ones. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Balcarres.

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Care Provided by Balcarres Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Mimi Popa (Home Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Balcarres Care Home Reviews (93)

Total of 93, showing 41-60
9.9

Balcarres Care Home has a Review Score of 9.9 (9.877) out of 10, based on 28 reviews in the last 2 years. Over all time Balcarres Care Home has 93 reviews.

Overall Experience

  • 89
  • 4
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Date Published

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65

Review from G D (Son of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your family are well looked after and the staff are very friendly and helpful.

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Review from N R (Granddaughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very accomodating with both my gran and myself. Regular weekly visits were granted which has made all the difference to both of us. Regular communication has been welcomed during lockdown. Carers during visits have always been welcoming and positive.

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Review from A M (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home deserves 10 out of 10. Amazing throughout and staff.

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Review from T B (Nephew of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful house. Staff excellent and very attentive. 10

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Review from James O (Son of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are always friendly and helpful.

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Review from J M (Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like staying here.

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Review from L D (Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy staying here - staff very kind and helpful.

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Review from M S (Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here and the staff make it very easy for me.

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Review from D P (Friend of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On all our visits we have found the care home to be noticeably clean and the staff have always been courteous and helpful. The lady we visit, who is 93 years old, is very well looked after and she looks better now than she has for years. From what we have seen of the meals/menus they are always interesting
and appetising and delivered on time with all the help needed for the old lady. Her room is always tidy and homely.

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Review from Evelyn (Sister of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints - happy with the care.

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Review from Aaron S (Friend of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for many years now and can say that it’s the best home that I have ever visited the staff are so helpful and kind. My friend made the right decision in moving here.

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Review from A M (Nephew of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle has been at this home for 3 1/2 years. Although he doesn't want to be in any care home, this one has been ideal for him. He enjoys his interaction with the staff and they make his day. He doesn't have dementia so doesn't interact with the other residents. The staff are very caring and genuinely
compassionate. The management ensure a high standard of facilities.

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Review from S F (Son of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As all families know, it is a huge decision to have a loved one become a resident in a care home. We have no regrets at all having decided that Balcarres is the place for Dad. Everything about the home is wonderful and he is looked after so well. Staff are always welcoming and will bend over backwards
to see to Dad's needs. They deserve all the praise they get.

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Review from M M (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After over seven years of dad being here, we always find he is being well looked after. Staff are caring and professional and give great palliative care, making dad as comfortable as possible.

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Review from N L (Granddaughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Balcarres staff always go out of their way to ensure the best welfare of their residents. My gran has received excellent care and whenever we visit she appears to be happy and well looked after. The staff are always chatty and friendly and her room is clean and tidy, whatever time of the day we visit.
Highly recommended and excellent peace of mind for families with family there.

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Review from Emiliya B (Friend of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to see my friend at lunchtime. Greetings from all members of the staff made me welcome every time. I was offered food and drink to share with my friend. She was kept clean and looked after with care, attention to every aspect of her physical, mental, emotional and spiritual wellbeing. Room was
clean, tidied, secured. The quality care is present in the food they serve, in the support they offer and in the atmosphere around.

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Review from T M (Son of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is perfect.

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Review from Linda W (Daughter of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend this care home as my mother was here for 8 years and reached her 100th Birthday with a full day of celebrations. The staff are very good and the facilities are excellent. I fully recommend this care home.

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Review from Alex T (Friend of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful example of a care for people in need. Extremely well run home with excellent facilities to make the residents stay an enjoyable one. The staff are first class and the whole place is very positive with a happy feeling environment.

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Review from David (Son of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for in this home for the last four years and eight months of her life, dying here just after her 101st birthday. My wife and/or I visited her two or three times a week when we were at home and were always favourably impressed at the patience and kindness of all of the staff. My mother
selected this care home when she felt she was unable to care for herself, and she never had any regrets. I do not believe she would have received better care anywhere.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Balcarres Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Balcarres Care Home is calculated as follows: ( (298 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 333 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Balcarres Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Dec 2023

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Excellent

(6)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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