Balcarres Care Home

64 Albany Road, Broughty Ferry, Dundee DD5 1NW
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9.9 93 Reviews
  • Balcarres Care Home, Dundee
Balcarres Care Home, situated in the popular seaside town of Broughty Ferry, supports older people to lead their best lives with personalised residential and residential dementia care.

The catering team at Balcarres understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Balcarres likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Balcarres, residents are encouraged to take an active role in the Broughty Ferry community.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to offer the highest quality support to every resident and their loved ones. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Balcarres.

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Care Provided by Balcarres Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Mimi Popa (Home Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Balcarres Care Home Reviews (93)

Total of 93, showing 61-80
9.9

Balcarres Care Home has a Review Score of 9.9 (9.877) out of 10, based on 28 reviews in the last 2 years. Over all time Balcarres Care Home has 93 reviews.

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Date Published

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Review from Alice P (Granddaughter of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've visited my grandmother, I've been so impressed by the care provided by the staff at Balcarres - they are so patient and caring and nothing is too much trouble. They really go the extra mile. She couldn't have been in better hands. Thank you for the work that you do Balcarres!

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Review from Annette R (Friend of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our friend and were overwhelmed by the care and kindness shown to her.
The 'village' in the garden is an absolutely brilliant idea.
The residents are looked after to an absolutely top class standard.
Balcarres Care Home is a lovely place, and it's so comforting to know your loved one is
being looked after here.
Thank you all very much.

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Review from Jackie L (Friend of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a friend.
The staff who greeted us were fantastic and let us go to a quiet area to talk.
My friend was very relaxed here and they catered for her every need.
I felt much better leaving after the visit to know she was in such caring hands.

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Review from Katie S (Friend of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our good friend is a resident at Balcarres Care Home and we are always overwhelmed by the patience and kindness shown to the residents.
You always leave your loved one assured that they are receiving an excellent level of care.
The home itself is well situated and a very relaxing environment for the
residents.
Really couldn't ask for much more.
Thank you for the kindness and care you provide to our friend, it is very much appreciated.

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Review from Pam P (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother chose to go and live in Balcarres Care Home in January 2014, aged 96. She has nothing but praise for the home and I feel the same. The staff are unfailingly caring and polite and exude kindness from the management and catering right through. Mum is now 101. Despite several health scares, she
keeps pulling through, thanks I'm sure to the excellent care. Nothing is too much trouble. I phone from London every day and if mum doesn't answer the nurses take their phone to her for me to speak.
Very reassuring.

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Review from Douglas P (Son-in-law of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally impressed by the loving care demonstrated by the staff for whom nothing appears too much. The staff display wonderful patience and take a close, sincere interest in the residents. My mother-in-law has been so well treated and this is a comfort for relations who live far away.

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Review from N R (Power of Attorney of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a visitor at Balcarres Care Home for many years. The conditions at the home are all as you would want for yourself or a relative/friend. The manageress and her staff take great pride in assuring that the residents are well cared for in pleasant and fresh surroundings. They provide a plethora
of activities for their wards.

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Review from Aileen G (Wife of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of this care home. My husband is very well cared for and has become at home here.
Staff are always so welcoming and friendly towards residents and visitors alike. My husband now has complex needs and the staff are so good with him and attend to him so well.

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Review from Marlyn S (Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the staff and the food.
I also like to spend a lot of time with the office staff.

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Review from Fiona (Granddaughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in Balcarres is second to none. The team work with families to ensure the best dementia care for my granny. The activities on offer are excellent and the home is remarkably clean. I would highly recommend Balcarres to anyone looking for care for the elderly

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Review from Karen C (Great-granddaughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a bright and welcoming home, with very experienced staff who provied excellent personal care to grest granny.

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Review from Steven (Grandson of Resident) published on 28 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this home is exceptional I can sleep at night knowing my gran is in good hands and well looked after. All her needs are catered for on a daily basis.

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Review from Craig S (Son of Resident) published on 28 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at the home but sadly passed away. The quality of the care he received throughout his time was out of this world the care he received up until the end of his life was incredible. The support the family received both from the management and care team was amazing we could not thank
the home enough. I would highly recommend the home to anyone. The food also great.

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Review from C M (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Balcarres Care Home; it is my mother's home. She is surrounded and supported by staff who care for her and meet her needs. The staff form lasting, nurturing relationships with the residents. This level of care allows the rest of our family to be free of anxiety about my mother. She is safe, secure and
so well looked after, she is encouraged in so many ways to be independent and at home. We as a family are always welcome.

Reply from Jayne Duck, Customer services administrator at Balcarres Care Home

Thank you for your lovely review. It is so nice to hear that you and your mum look upon Balcarres as her home, it is the little things that make it home from home.


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Review from Yvonne L (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management team are outstanding. Very helpful and treat my Mum like a friend - they are dedicated to taking care of each resident - could not ask for a better place for Mum.

Reply from Jayne Duck, Customer Services Administrator at Balcarres Care Home

Thank you for your review. It is great to know that your Mum is treated like a friend as this helps to have a family atmosphere in the home and hopefully gives you peace of mind as well.


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Review from Carina M (Friend of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting the home every Sunday since Christmas 2016. I find the staff friendly, helpful and welcoming. My son has Autism and he was Santa on Christmas Day. The manager was very supportive of him doing this and the resident's loved it. Staff say "hi" to him every Sunday and make him feel
happy to be in the home.
I went to a resident/family meeting in March and was delighted to hear all that is happening. My friend, who lives in the home was also in attendance and encouraged to speak at the meeting. The home has a lovely family feel to it. Lovely home.

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Review from Linda A (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be extremely friendly, knowledgeable, caring and helpful. They all do 100% for their residents. The home is extremely clean. The cooks do a great job as the food is delicious with plenty of choices. The gardens are amazing, lovely for the residents and their families to sit out,
the shops in the garden are an excellent idea allowing residents to "go to the shops" activities are really good, cooking, baking, crafts, singing etc. I feel so lucky that my mother lives here, she is really well cared for which puts my mind at ease.

Reply from Jamie Barrett, National Development Manager at Balcarres Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Johan M (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Balcarres Care Home is a warm, friendly home from home, not only for the residents but also for friends and family. The care, compassion and love my mum received from all members of staff was second to none. Nothing was too much trouble and the staff know residents and family and friends very well and
made us extremely welcome. The manager and staff are excellent and a dedicated team. I am so very glad my mum was there.

Reply from Jamie, National Development Manager at Balcarres Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from I B (Resident) assisted by family/friend published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am comfortably residing in an en-suite room with a pleasant outlook.
The food is excellent and varied.
The staff are very caring and professional and my medical needs are met without complaint.
The outings and entertainment provided are varied and most enjoyable.
My husband is welcomed to join
me in an evening meal at weekends.

Reply from Jamie, National Development Manager at Balcarres Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from John W (Son of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having travelled from South Africa to see my parents I was extremely happy to see the level of care and commitment by both staff and management at Balcarres. I know and have confidence that on returning to South Africa my mother will continue to get a high level of both professional and personal care
from the staff of Balcarres at all times.

Reply from Emily Wilson, Customer Service Administator at Balcarres Care Home

Thank you so much for sharing your lovely feedback. I am so pleased that you are happy with the care your Mother is receiving. I will pass on your kind winds to the home manager. Best wishes, The Bupa Customer Care Team.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Balcarres Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Balcarres Care Home is calculated as follows: ( (298 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 333 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Balcarres Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Dec 2023

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Excellent

(6)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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