Balcarres Care Home

64 Albany Road, Broughty Ferry, Dundee DD5 1NW
Submit a Review
9.9 93 Reviews
  • Balcarres Care Home, Dundee
Balcarres Care Home, situated in the popular seaside town of Broughty Ferry, supports older people to lead their best lives with personalised residential and residential dementia care.

The catering team at Balcarres understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Balcarres likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Balcarres, residents are encouraged to take an active role in the Broughty Ferry community.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to offer the highest quality support to every resident and their loved ones. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Balcarres.

Show Balcarres Care Home on the Map

Care Provided by Balcarres Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Mimi Popa (Home Manager)
  • Admission Criteria
    • Ages 63+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Balcarres Care Home Reviews (93)

Total of 93, showing 81-93
9.9

Balcarres Care Home has a Review Score of 9.9 (9.877) out of 10, based on 28 reviews in the last 2 years. Over all time Balcarres Care Home has 93 reviews.

Overall Experience

  • 89
  • 4
  • 0
  • 0
  • 0

Date Published

93
13
22
28
65

Review from Maureen W (Daughter-in-law of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Balcarres is a wonderful place, we were treated like the residents from the moment we visited, we were told to help ourselves to tea, coffee and biscuits or if it was time for the residents to have tea we were always included and with any activities that were going on as well. We were also invited for
a meal as well. Nothing was too much for the staff and they always were calm when confronted with different situations that occur sometimes with the residents. The rooms were lovely, spacious and bright and clean. We enjoyed going every day and got to know quite a few of the residents. Would be very happy to go there myself.

Reply from Emily Wilson, Customer Service Administrator at Balcarres Care Home

Thank you so much for such lovely feedback. I am so pleased that you are happy with the home, environment and the staff. I will pass on your kind words to the home manager. Thank you again, The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable home from home with excellent care. Efficient and kindly management, nursing staff and assistants.

Reply from Rose Pickering, Customer Service Administrator at Balcarres Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Better than the last place.

Reply from Rose Pickering, Customer Service Administrator at Balcarres Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Veronica K (Friend of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident in Balcarres for about 3 years and each time I visit I am made to feel very welcomed by the staff and always receive a cheery hello and a nice pot of tea. My friend is extremely happy at Balcarres.

Reply from Lydia Waller, Customer Service Administrator at Balcarres Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Friend of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Balcarres Care Home is a very friendly home and as far as I can see is very well run. The staff also seem to have many suggestions and are forward thinking. One of the better homes I have visited.

Reply from Rachel Elliott, Customer Service Administrator at Balcarres Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Friend of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting, first approaches, very impressive. Staff extremely friendly and helpful. Very efficient. Ambience all over very good. Impressions- a very well run home.

Reply from Rachel Elliott, Customer Service Administrator at Balcarres Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Friend of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, bright and colourful surroundings, beautifully kept gardens, staff very attentive and nothing too much trouble. We are always made to feel very welcome by all staff at any time day and night.


The management made the transition to the home very easy and comfortable ...seeing to all

needs, very reassuring.
Two staff in particular, made the stay enjoyable with their patience and understanding.


Highly recommend ??????????


Reply from Lydia Waller, Customer Service Administrator at Balcarres Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doris M (Wife of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and friendly staff.
Lots of activities and days out. Spotless dining room. Good food.

Reply from Jayne Duck, Customer Service Administrator at Balcarres Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June E (Relative of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to view with regards to a family member taking residence. Very impressed with staff and establishment. Lovely care home in all aspects. Staff are very informative and welcoming. Second to none. Rooms great size and comfortable. Security good. Menu great choice. Very clean.

Reply from Rose Pickering, Customer Service Administrator at Balcarres Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann K (Sister of Resident) published on 30 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our resident is very well cared for and since her hip operations has been encouraged by staff with her walking. There have been no problems with her recovery. She is always happy when we visit her and seems to fit in well with everyone and the staff all like her.

Reply from Rose Pickering, Customer Service Administrator at Balcarres Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Estelle F (Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well polished and I walk every day in the beautiful grounds. The staff give me anything I want, especially the boss lady.

Reply from Rose Pickering, Customer Service Administrator at Balcarres Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce L (Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You get the feeling of laughter when you come into the home. Lovely staff.

Reply from Rose Pickering, Customer Service Administrator at Balcarres Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary S (Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the manager. Gorgeous beautiful home. Staff could not be better.

Reply from Rose Pickering, Customer Service Administrator at Balcarres Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Balcarres Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Balcarres Care Home is calculated as follows: ( (298 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 333 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Balcarres Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Dec 2023

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Excellent

(6)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet