Lochleven Care Home

121 Lawers Drive, Panmuirfield Village, Broughty Ferry, Dundee DD5 3UP
Submit a Review
9.0 56 Reviews
  • Lochleven Care Home, Dundee
Lochleven Care Home, located on the outskirts of Dundee, offers scenic surroundings that combine with modern furnishings in order to offer older people with care needs a comfortable retirement.

Though registered for 100 residents, the home takes pride in providing all individuals with a personalised service and specialises in the needs of those diagnosed with dementia.

All of the home's rooms are en-suite and residents are supported with personal tastes and freedoms, having their privacy respected while being able to relax in a pleasant communal atmosphere.

Show Lochleven Care Home on the Map

Care Provided by Lochleven Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Scott Bland (Senior Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (100)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Lochleven Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restriction on time, day or duration of visiting the Care Home.


  • Parking

  • On Site Parking is available.


Lochleven Care Home Reviews (56)

Total of 56, showing 21-40
9.0

Lochleven Care Home has a Review Score of 9.0 (9.037) out of 10, based on 15 reviews in the last 2 years. Over all time Lochleven Care Home has 56 reviews.

Overall Experience

  • 34
  • 20
  • 1
  • 0
  • 1

Date Published

56
3
10
15
41

Review from Neil B (Son of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it's difficult to review the home with current Covid restrictions causing limitations on activities and participation, I still find the staff are going the extra mile in accommodations visitation and support of all the residents.
Keep up the great work!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time came for my mother to go into a care home I found the decision making extremely difficult. However from the start, the staff at Loch Leven care home were extremely helpful. Not only were they very adept at helping my mother adapt but I also found them reassuring and felt I was leaving
my mother in capable hands. In the three months that my mother has been a full time resident, the staff at the care home have been excellent at communicating with me, very caring towards my mother, good at explaining procedures and they have all been very pleasant and polite. We as a family, have been very grateful for this. My mother only has good things to say about the caring staff and loves the food.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you so much for your lovely feedback. I will ensure this is past on to the team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has moved up from Glasgow to be near me in Monifieth. The staff have made my mum feel very welcome and have been really helpful and informative. Mum only moved in on 31st May 2022 and I know she is really enjoying the company of the other residents and staff. Many thanks to all the staff for
making this happen.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you so much for your kind words. I will ensure this is passed on to the care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff for your constant care, compassion and humour in looking after my mother, in sometimes very trying times. My mother always said how nice everyone was and how 'smiley' the people around her were and she was not easily pleased. She did not like making a fuss though so I was
grateful for the professional and intuitive care that was always given to her.
You all played such an important part in her last adventure in life. It was obvious that she was not just cared for, but also cared about.
Thank you again for making my mother's experience in Lochleven a much more relaxed and fun experience than we could all have hoped for. We met some lovely people and have good memories to cherish.

Reply from Scott Bland, Home Manager at Lochleven Care Home

Thank you so much for your nice words it was a pleasure and a privilege to look after mum.
I will ensure that this is shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trudy W (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum had a long, happy life but she faced challenges; the most dramatic and distressing one being living with dementia. Wanting the best care for her - we're glad we chose Lochleven Care Home. In its relaxed, informal, friendly environment - and in her airy, pretty room - she became calm and relaxed.
The Tummel Wing team – always professional and caring – were also lots of fun. Fiercely independent, Mum was given much personal freedom, making friends among staff and residents, creating her own ‘house rules’, which mostly they indulged. Over time, the staff became like her second family – and ours - their sensitive approach helping Mum to stay entertaining and funny, busy, cheeky and nimble, right to the last. Sadly Mum recently passed away there – quietly and calmly, in her own little bed, with Dad sitting by her side. It was a dignified, peaceful end to a wonderful life. Thank you, everyone at Lochleven, for helping to make it so.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J (Relative of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident in 2 of the units in Lochleven, as her care needs have increased. She initially took a while to settle in, due to worsening dementia but the staff could not have been more caring, patient and understanding and really made the transition as easy as possible. The senior
staff and manager are always on hand if we've had anything we've wished to discuss along the way.
Lochleven is clean and welcoming and so well designed and decorated to make the residents feel safe and at home. The greatest asset is definitely the lovely staff. They've taken the time to get to know my relative as her present and past self and she likes and trusts them all. As a family, we are grateful to all at Lochleven for everything they have done and continue to do for our relative and also for us. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire L (Niece of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family we found the home and staff to be very professional and we had no issues at all with the care of our aunt. Staff were always helpful, kind and compassionate and we were always made to feel welcome at any time. If there were ever problems relating to our aunt the home would contact us immediately.
It was a comfort to know she was being looked after by caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Grace R (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would absolutely recommend Lochleven Care Home. Both my parents were admitted at the beginning of December 2020 due to unforeseen circumstances, my mother for nursing care and father due to dementia. Mother deteriorated but the nursing care and attention was admirable and she was treated with extreme
dignity throughout end of life care. I was kept informed at every step and was allowed to visit near the end and I’m extremely grateful for that. My father, on his own now, is surrounded by staff who has guided him through his grief and his care is second to none. My father is extremely happy at Lochleven and has stated so on many occasions. I had a window visit this week and his mental well-being is brilliant, as a daughter seeing him happy and settled puts considerable confidence and trust in all the staff at Lochleven. All staff are extremely approachable and pleasant at all times. Dad is well fed, clean and tidy and his room is lovely, will recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Lochleven Care Home for a short time but the whole family derived much comfort from the standard of care he received. The staff showed great kindness and compassion. His room was lovely and private. Despite the restrictions imposed by the Coronavirus, the staff went out of their way
to sit with Dad during his last couple of days which brought great comfort to us. All the support staff were excellent also. A very big thank you to all we came into contact with as we couldn't have asked for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The unit my mother lives in is always clean, staff are always on hand and are extremely proactive in their caring tasks. My mother always appears well and it is evident that staff take time to make sure all residents’ care needs are attended to at all times. I have found all members of staff I have
talked to extremely knowledgeable regarding my mother’s care plan, and only too happy to spend time discussing her care. I would have absolutely no hesitation recommending Lochleven Care Home to any family considering the placement of a relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Wife of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been in Lochleven Care Home for 1 year. During this time he has settled in very well. He has dementia but gets on very well with staff who are very caring. He enjoys his food, drink and is always very happy and content when I visit. He enjoys the activities and outings provided. I
have peace of mind knowing that he is happy and safe and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellen M (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing negative to say. I have only visited my mum once in the short time she has been there and she was happy and settled. It seems the care and attention she is getting is excellent, especially during this difficult time. The care staff has always been at the end of the phone if I have needed
help and guidance.
If some of my opinions below are vague, this is only due the not being able to visit inside the home due to staff adhering to the recommended Government Guidelines, I thank them for this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care my mother is receiving. The staff are very friendly and committed. They appear to have coped with the current situation well and had a safe arrangement for visits. Although on my visit, it was pouring with rain and the gazebo set up had seen better days, letting water in,
I am looking forward to my next visit being indoors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the level of care my mum receives. The majority of staff appear very caring, and I am kept informed of any changes or concerns. My mum is well-fed, and her personal care is of a high standard. The care home itself could do with a bit of updating ie decor etc, but this does not detract
from the level of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Wife of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff have been very attentive and caring, very supportive to me for the past two and a half years. I miss seeing my husband very much, but I know that he is getting the best care possible. The staff are very understanding, and I have a good relationship with them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing negative to say. Since I have been visiting my mum, the care and attention she gets are really excellent. During this difficult time, they have been superb with cleanliness; top marks. I would recommend anyone to go into this lovely home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F F (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lochleven is a lovely site.
The staff are always pleasant to residents and relatives of residents. Always informative of any problems with relatives - such as falls etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D E (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were admitted to Lochleven at the same time approx 3-years ago with dementia. They have received excellent care during their time there. I lost my father after six months, but my mother is still receiving excellent daily care from all the staff, and I'm always made welcome when I visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 400 miles away from my mother; however, whenever I have visited, she has been happy and looks smart. The care team keep in touch with me by phone or Facetime with Mum which has been excellent. I would particularly like to praise one gentleman for always going the extra mile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen (Daughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Home Manager and his staff have helped greatly in getting our Dad settled into the home. Especially during such a difficult time, nothing has been too much trouble for them. Would love to have been able to view the home and the room Dad was going into but as this wasn't possible, the Manager
was happy to make a video of the room and send it to us. They also arranged a video call for Dad's 90th birthday so we were all able to see and speak to him for a wee while.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (9.037)

Overview of Review Score

The Review Score of 9.0 (9.037) out of 10 for Lochleven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.337 for Lochleven Care Home is calculated as follows: ( (96 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 175 Ratings = 4.337

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Lochleven Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 14 Positive Reviews ÷ 20 = 0.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Hayley

Hayley Adams

Job Title: Care Service Manager

Joined: 2013

I have worked at Lochleven care home for over 10 years.

I have always worked in care homes, have nearly 20 years of experience in the industry and have loved every minute of it.

When I first started in a direct care role, it was the residents, their life stories, their love and their successes that really kindled a flame within my soul that has yet to be extinguished.


When I moved into more of a leadership role, I was lucky to be working with an amazing team that shared their knowledge and experience, freely working together to ensure that our residents are living the best life possible.


In my personal time, I love to read, my favourite book is probably Gone with the Wind.
I like to do DIY and pretend I’m good at it, I enjoy playing the cello – my neighbours probably don’t, I’m very much an animal lover, the more animals I can get in my life the better. The karaoke machine calls my name when I go out with friends and family, I’m pretty much a stay-at-home person, my books, my cats and my cello, although my newest life goal is to go to Switzerland to visit the famous Lindt chocolate museum and make chocolate with the master chocolatier


Karen

Karen Stormont

Job Title: Administrator

Joined: 2021

My name is Karen, I’m the Administrator and started working in Lochleven in July 2021. Life has led me through a varying path including working as a multi-franchise Vehicle Administrator, Finance Administration and on to my current role as a Care Home administrator. Lochleven is lively and friendly with the residents being the heart of the home. I thoroughly enjoy the fast pace and interesting individuals I meet on a daily basis.


Mari

Mari MacMaster

Job Title: Receptionist

Joined: 2018

My name is Mari, I am a receptionist here a Lochleven Care Home. I work as part of a team to cover the main reception at Lochleven Care Home. As a mum of a disabled daughter and working in care for many years before coming to Lochelven Care Home, I can empathise with families, residents and staff at the home.
I believe in making the most of every day, whatever that means to the individual. The right to live a full and happy life no matter what your ability.


I am happy that I am part of the team at Lochleven Care Home.