Lochleven Care Home

121 Lawers Drive, Panmuirfield Village, Broughty Ferry, Dundee DD5 3UP
Submit a Review
9.0 56 Reviews
  • Lochleven Care Home, Dundee
Lochleven Care Home, located on the outskirts of Dundee, offers scenic surroundings that combine with modern furnishings in order to offer older people with care needs a comfortable retirement.

Though registered for 100 residents, the home takes pride in providing all individuals with a personalised service and specialises in the needs of those diagnosed with dementia.

All of the home's rooms are en-suite and residents are supported with personal tastes and freedoms, having their privacy respected while being able to relax in a pleasant communal atmosphere.

Show Lochleven Care Home on the Map

Care Provided by Lochleven Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Scott Bland (Senior Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (100)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Lochleven Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restriction on time, day or duration of visiting the Care Home.


  • Parking

  • On Site Parking is available.


Lochleven Care Home Reviews (56)

Total of 56, showing 41-56
9.0

Lochleven Care Home has a Review Score of 9.0 (9.037) out of 10, based on 15 reviews in the last 2 years. Over all time Lochleven Care Home has 56 reviews.

Overall Experience

  • 34
  • 20
  • 1
  • 0
  • 1

Date Published

56
3
10
15
41

Review from Brian G (Grandson of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lochleven is a great home and I’m glad my gran and grandfather are both living there. It has a friendly homely feel when you walk through the doors and are always nicely greeted. The staff are brilliant and very caring. They are always on hand if you have any questions and know a lot about their residents
as they can normally answer straight away. The home has done a great job informing families over the past months during Covid with updates on how their relatives are getting on or if there are any problems.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith A (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management of Lochleven Care Home gave exemplary service in the care of my parents in the past 3 months. Their care of my parents until their deaths was caring, compassionate and medically appropriate. Their support for me and my family through the loss of my parents in such a short time could
not be faulted and will remain with me for many years as a warm memory at a dark time. Thank you so much for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jim B (Son of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Lochleven Care Home in May 2018 after suffering a stroke. She settled in quickly and talks about it as her home. The home is bright and airy and for my mother's room has full-size french windows, which look out on the garden. My mother and her family have been extremely satisfied
with the home and the staff throughout her stay.
My mother has just suffered a second stroke (Dec 2019), and I wanted to pay tribute to all of the staff whether carer, cleaner, manager or nurse for their exceptional support to my mother and her family. It even extends to staff coming in on their day off/holiday to see how my mother was doing. They all work well together as a team.
The nurse and the manager could see that my mother would benefit from a bed which could be adjusted electronically to change from lying down to a raised position. Without hesitation or any pressure from the family, they purchased such a bed the day after my mother had her stroke.
I cannot praise the staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W N (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The layout of the home for Mum's needs is excellent. The rooms are very pleasant, comfortable and clean. The staff are really good with Mum and very capable of meeting her needs, even when she is having a 'difficult' day.
Mum is happy and the family are happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah R (Daughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to the dementia unit at Lochleven from what had been temporary respite in a local care home. As a family, we were amazed at how readily mum accepted her new surroundings. This was very much down to the training, expertise and of course the caring nature of the staff within the unit. Staff
were at ease with mum's dementia and so mum was at ease with the staff. There is always someone on hand to assist if needed, the rooms are clean and fresh at all times and mum's needs are understood fully. Mum is now thriving in her new environment. Couldn't ask for better care. If you're unsure of moving your loved one to a full dementia unit I would say do it - you won't regret your decision.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G R (Husband of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Right from the start when we were moving my wife into the home, the staff were so helpful, with hanging pictures, arranging the TV connection and ensuring the room was being set up the way we wanted. The room was bright, clean, fresh and comfortable.
The layout of the ward was ideal for my wife, with
a box shape where each side had interesting aspects she could stop and examine on her way round, have a rest, or have a chat with another resident.
The staff are all really good and get on well with the residents and there always seems to be someone available if help is needed.
Overall my wife seems more contented and happy since she moved in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E C (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My siblings and I are all happy with the care that our mother, who has severe dementia, has received since she was moved to a more suitable ward in the home.
There, she has more freedom to roam the corridors and go at her own pace. The staff are attentive to our mother's needs, although she is mostly
unable to communicate what she wants. She seems settled and happy in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bruce G (Son of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, father and aunt have been in Lochleven for a year and I am very happy with the way they are treated. The staff and management are all excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne T (Daughter of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have three members of my family staying in Lochleven, my mother, father and Aunty. The staff have been excellent in keeping me informed regarding their situation. I cannot thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine P (Daughter of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lochleven is a lovely care home. Never any smell and very clean. Staff are lovely and very caring to my Mum. I have to say the receptionist at the front office is extremely nice and caring. Excellent service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Freida G (Daughter-in-law of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently visited the cafe and got a warm reception from the staff. All staff in the unit are always pleasant and helpful. My in-laws speak highly of them. The home is always spotless.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Nephew of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the home very friendly and welcoming. The staff are very caring and helpful at all times. We feel it meets the needs of our aunt perfectly. She has been in Lochleven now for 2 years and she has settled in well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne K (Wife of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lochleven is a very happy and relaxed home. All staff are extremely hardworking, kind and considerate to all residents, their family and friends. There are lovely gardens, a cafe and a pub where everyone is welcome and have a friendly relaxed atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan (Grandson of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit the care home the staff are warm and welcoming. The care home is clean and my relative's room is always clean and homely. My relatives look well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has speech and cognitive difficulties but the staff on Katrine and throughout Lochleven Care Home are extremely sensitive to her needs and take the time and effort to communicate with her very effectively. Their care and compassion towards my mother and their communication with us have been
exemplary. There are many different activities on offer - and again the staff offering these are outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George M (Power of Attorney of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I walked through the door, I was impressed with the ethos in the home. The leadership and all the staff showed real care and commitment to the work and care of the residents. If there was any cause for concern, I was phoned and ensured that medical staff were called to check the
resident. I have nothing but praise to describe the quality of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (9.037)

Overview of Review Score

The Review Score of 9.0 (9.037) out of 10 for Lochleven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.337 for Lochleven Care Home is calculated as follows: ( (96 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 175 Ratings = 4.337

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Lochleven Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 14 Positive Reviews ÷ 20 = 0.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Hayley

Hayley Adams

Job Title: Care Service Manager

Joined: 2013

I have worked at Lochleven care home for over 10 years.

I have always worked in care homes, have nearly 20 years of experience in the industry and have loved every minute of it.

When I first started in a direct care role, it was the residents, their life stories, their love and their successes that really kindled a flame within my soul that has yet to be extinguished.


When I moved into more of a leadership role, I was lucky to be working with an amazing team that shared their knowledge and experience, freely working together to ensure that our residents are living the best life possible.


In my personal time, I love to read, my favourite book is probably Gone with the Wind.
I like to do DIY and pretend I’m good at it, I enjoy playing the cello – my neighbours probably don’t, I’m very much an animal lover, the more animals I can get in my life the better. The karaoke machine calls my name when I go out with friends and family, I’m pretty much a stay-at-home person, my books, my cats and my cello, although my newest life goal is to go to Switzerland to visit the famous Lindt chocolate museum and make chocolate with the master chocolatier


Karen

Karen Stormont

Job Title: Administrator

Joined: 2021

My name is Karen, I’m the Administrator and started working in Lochleven in July 2021. Life has led me through a varying path including working as a multi-franchise Vehicle Administrator, Finance Administration and on to my current role as a Care Home administrator. Lochleven is lively and friendly with the residents being the heart of the home. I thoroughly enjoy the fast pace and interesting individuals I meet on a daily basis.


Mari

Mari MacMaster

Job Title: Receptionist

Joined: 2018

My name is Mari, I am a receptionist here a Lochleven Care Home. I work as part of a team to cover the main reception at Lochleven Care Home. As a mum of a disabled daughter and working in care for many years before coming to Lochelven Care Home, I can empathise with families, residents and staff at the home.
I believe in making the most of every day, whatever that means to the individual. The right to live a full and happy life no matter what your ability.


I am happy that I am part of the team at Lochleven Care Home.