Pitkerro Care Centre

146 Pitkerro Road, Dundee DD4 8ER
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9.9 87 Reviews
  • Pitkerro Care Centre, Dundee
Pitkerro Nursing Home, nestled in the north of Dundee, and overlooking Finlathen Park, provides a comprehensive range of care services tailored to individual needs. The home specialises in both residential and nursing care, addressing diverse requirements, from general support to complex health conditions. Its dedicated EMI unit caters specifically to individuals with complex dementia and associated behavioural challenges. Pitkerro services extend to those with conditions such as dementia, stroke, Parkinson's, MS, MND, and Huntington's disease, as well as individuals with alcohol-related issues and mental health needs. Pitkerro offers a holistic approach, ensuring residents receive personalised care within a supportive and engaging environment.

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Care Provided by Pitkerro Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lyndsey Robbie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Pitkerro Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,175 – £1,275
    • Self-Funded Nursing Care £1,400 – £1,500

  • Fees are based on a needs assessment of the individual coming into the Home
  • (these prices are only a guideline, please contact Pitkerro Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is an on-site car park


Pitkerro Care Centre Reviews (87)

Total of 87, showing 1-20
9.9

Pitkerro Care Centre has a Review Score of 9.9 (9.899) out of 10, based on 29 reviews in the last 2 years. Over all time Pitkerro Care Centre has 87 reviews.

Overall Experience

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Review from D M (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Pitkerro has been okay, what I will say is the staff are very good, both at dealing with difficult care situations and with any issues I've encountered - they usually deal with it as soon as they can. The manager there is easy to chat with and will work with you to make any adjustments
you need done for loved one's.
As someone who's never experienced a care home before my overall experience has been quite challenging and I've found that aspect really emotional and difficult, but with a few adjustments from management and staff I am as happy as I can be for my mother to live out the rest of her time there.
Possibly the only thing I'd say is more support for relatives is something they should look at but I certainly would recommend Pitkerro.

Reply from Jason Pritchett, Head of Sales, Marketing & Customer Experience at Pitkerro Care Centre

Thank you for your kind review of our staff and services at Pitkerro Care Centre.


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Review from F O (Nephew of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Pitkerro Care Centre to anyone. They are all very friendly and attentive to all resident's needs. 10 out of 10.

Reply from Jason Pritchett, Head of Sales, Marketing & Customer Experience at Pitkerro Care Centre

Thank you for your kind review and recommendation of our services and staff at our Pitkerro Care Centre.


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Review from Pam G (Daughter of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Pitkerro for nearly 18 months, as a family, our experience has been very positive. There have been times when my mum has been unsettled, the team worked alongside the community health professionals to address these issues ensuring that the family's opinion was taken into account.
My mum is treated with compassion, warmth and kindness, staff ensure that her dignity is maintained. All the staff take time to interact with residents and visitors. They are enthusiastic, providing a great range of activities, experiences and activities. As a family, we appreciate the Manager and the management team's open-door policy. Issues that we have raised have been dealt with promptly. The environment is spotlessly clean, I have never experienced any unpleasant odours. My mum's laundry is done by the home, there have been no issues. The food and cakes look delicious.
My mum is very settled, which is a great comfort to the family. I would highly recommend Pitkerro.

Reply from Jason Pritchett, Head of Sales, Marketing & Customer Experience at Pitkerro Care Centre

Thank you for your positive review of our staff, services and activities at our Pitkerro care centre. I'll ensure that all the staff are made aware of your wonderful comments.


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Review from Ernie H (Husband of Resident) assisted by family/friend published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service provided by the Pitkerro team. The home is always spotless, the staff are excellent, providing a good level of care for everyone. All the staff are approachable.

Reply from Jason Pritchett, Head of Sales, Marketing & Customer Experience at Pitkerro Care Centre

Thank you for your kind review of our home, staff and services at Pitkerro Care Centre.


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Review from Kim R (Wife of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this excellent facility for just over 2 weeks now, the 12 homes we visited before were not for him, but when we walked into Pitkerro we just started smiling. All the residents were smiling, and as staff passed by, be they domestics, care assistants, or nurses they all spoke and
smiled at any resident they met. The building was spotlessly clean and we felt very hopeful. We met with the Manager and the Deputy Manager. They were very professional but also very warm and so very approachable. Their enthusiasm when they talked about their residents and the standard of care they expected from their staff was so reassuring. My lovely husband was allocated a room and he has settled so well. The staff are amazing and treat him with gentleness and respect. I would love to mention all the staff by name but my special thanks go to the manager, deputy manager, and Senior Nurses, I can never thank you enough for your warmth and kindness.

Reply from Jason Pritchett, Head of Sales, Marketing & Customer Experience at Pitkerro Care Centre

Thank you for your kind review of our team and service at Pitkerro Care Centre. We are glad that our Home offers you the care that your husband deserves and that you are happy with all aspects of the centre.


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Review from Robert H (Son of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was placed in a very difficult position in January this year having to place my mum into care, as with most people I was in turmoil as to whether I had made the correct decision and whether this was the best care home for my mum to go into. I visit the care home two to three times a week and watch
the social media page eagerly to get some sense of happiness. I am comforted to be able to say what a great care home it is, how friendly the staff are from the nurses to the carers all doing amazing jobs with this extending to the management staff which I also give a huge thanks to. Not only do they care for my mum within the care home by putting on lots of events from discos to gardening, Valentine's Day functions and Chinese celebrations but they also treat her with huge respect. This also extends to day trips to visit other care homes and cultural excursions. Due to their hard work, I've been able to see a great sense of happiness and content in my mum feeling very safe relaxed and at ease now.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our team and services at Pitkerro Care Centre. We're very proud of our events that we host each day and glad that residents enjoy them as much as we love hosting them.


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Review from Tracy G (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first experience was very welcoming from every member of the staff and professional. The staff asked questions regarding things my mum enjoyed doing, and her likes and dislikes. She was made to feel very comfortable and safe above everything. We feel as a family Mum has been treated with dignity
and respect enabling her to keep her independence. Since the 8th of February, my mum's well-being has improved in a very positive way. Staff from all areas of the home are fantastic.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our staff and services at Pitkerro Care Centre. We are glad that your mum has settled with us and are grateful that you are happy with the service that the home supplies. I'll ensure that your comments are shared with the entire team.


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Review from Aline N (Friend of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident in the care home. It is such a pleasure to come and visit her there, she is so happy, she is always busy. There is never a dull moment in the care home, she is either playing games with other residents or staff, some different activities and entertainment and she even learns
some new dance moves. It's amazing to see how staff always try to include everyone. Staff are easy to talk to, genuine and caring. If the only way is a care home, then it should be Pitkerro Care Centre!

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your wonderful comments and kind review of our services and staff at Pitkerro Care Centre.


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Review from Pauline B (Sister-in-law of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is a fairly new resident to Pitkerro and I see a massive change in her personality.
She is very content and happy and I know she feels at home at Pitkerro.
My sister-in-law is treated with respect and her care is very patient-centred.
Staff are genuinely caring and very thoughtful
and always go that extra mile to help relatives too and they are always cheerful.
I feel very relaxed now and I don't have to worry about my sister-in-law at all.
Thank goodness I found Pitkerro and it was actually recommended to me and they have loads of activities too and the home is very clean.
All round a perfect care home for my sister-in-law.
I am very grateful to management and all the staff at Pitkerro.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind glowing review of our services, staff and management at Pitkerro Care Centre. I'll ensure that your comments are shared with the entire team


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Review from Anna C (Friend of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's family and I were very reluctant to accept a place for my friend in the care home as we really didn’t think she would settle very well. How wrong we were! She is very happy and confident in her surroundings, has made friends and is happy to get involved with activities that are on offer
which with help from the caregiver keep her motivated. She has also been busy helping decorate the Christmas tree and is soon to be joining in the Xmas jumper day.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your wonderful kind review of Pitkerro Care Centre. We are delighted that your friend has settled into the Home and glad that she enjoys the mix of activities that we put on for all residents. I'll ensure that your comments are shared with the team.


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Review from Graeme G (Son-in-law of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. Staff are great always very helpful and caring. The food and cakes look delicious. The environment is well cared for and spotlessly clean. Rooms are spacious. I would recommend this care home.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our staff, environment and care at Pitkerro Care Centre. I'll ensure that your comments are shared with the entire team.


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Review from M K (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had his 90th birthday on the 15/10/23. The staff couldn't do enough. Other residents were also involved. The staff interacted with other residents to involve them at the party. My father was singing which I hadn't seen for some time and he was very happy. The staff made it very enjoyable and
lively and I can't thank them enough. I was very happy and emotional as my father was so happy and contented. I couldn't ask for a better placement for my father.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your wonderful review of our staff and services at Pitkerro Care Centre. We attempt to make every day special for each one of our residents at the Home and there is nothing better than celebrating a birthday. I'll ensure that your comments are shared with the entire team at the home.


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Review from H M (Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into this care home on the 11th of September 2023. I really like this very good care home. It is very good in Pitkerro, so very good in their care and attention. I keep busy with knitting and crochet, I love it very much.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our services at our Pitkerro Care Centre. We are delighted that you enjoy living with us at the Home. I will ensure that your comments are shared with the team.


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Review from W M (Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are great, they are so kind.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your review of Pitkerro Care Centre. I'll ensure that your comments are passed on to the entire team.


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Review from Fiona L (Friend of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was in respite care in Pitkerro for two weeks to give my sister especially and myself a break. This review will sound biased as my sister used to work in this home but the staff I was involved with while visiting my dad were great with him and took the time and care with him he deserves. Any
questions or issues we had put our minds at ease and if we needed care for our dad, Pitkerro would be our choice. Our dad has dementia and Alzheimer's and has been declining past 3 years, so sad to watch. The time he spent there was the best we could have hoped for so thank you to all the staff who cared for him.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our staff at Pitkerro Care Centre. Our residents always come first in everything that we do and it was the privilege of the home to care for your father and we look forward to having back at the home, if needed in the future. I'll ensure your comments are shared with the whole team.


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Review from B F (Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind to me if I ask for anything, the staff are very good and help me.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our Pitkerro Care Centre. I'll ensure that your comments are shared with the entire team.


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Review from F D (Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and carers 10/10. Help to spend time in the garden. Overall very good.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind words and submission on Pitkerro Care Centre. I'll ensure that your comments are passed on to the entire team.


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Review from L W (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Pitkerro has been nothing but positive. The staff are always friendly and helpful and the facilities are always clean. My mum is very well cared for and happy which is lovely to see.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will ensure that your comments are passed on to the team at Pitkerro.


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Review from K O (Daughter-in-law of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Pitkerro since the end of June. During her time there I have been impressed with the care and dedication of the staff. The staff have gone above and beyond to make the transitional period a comfortable and pleasant experience. The communication has been excellent,
and I am more than happy to see my mother-in-law, happy, settled and interacting with people.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of of facilities and team at Pitekrro Care Centre. We aim to ensure every resident is comfortable and enjoys the facility. I'll ensure that your kind words are shared with the team.


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Review from D W (Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are welcoming, courteous and friendly. I am always made to feel welcome within the home. The residents are treated with kindness and respect from the staff. The management team are very approachable and friendly. The rooms are always clean tidy with a fresh smell.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our staff, management and facilities at Pitkerro Care Centre. I'll ensure that your comments are shared with the entire team


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Pitkerro Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Pitkerro Care Centre is calculated as follows: ( (321 Excellents x 5) + (17 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 347 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pitkerro Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Pitkerro Care Centre

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Meet the Team (1)

Lynsey

Lynsey Robbie

Job Title: Home Manager

Joined: 2022

I am a registered general nurse and throughout my career I have been fortunate to care for some wonderful people both in the hospital setting and the private sector. I have progressed professionally throughout my career and have vast experience as a home manager. My focus is on delivering high standards of care for all, and to create a warm homely and inviting environment.


Frequently Asked Questions about Pitkerro Care Centre

What types of Care is Pitkerro Care Centre registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pitkerro Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pitkerro Care Centre have?

There are 70 Single Rooms.

What are the Facilities & Services at Pitkerro Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pitkerro Care Centre to the centre of Dundee?

2.1 mile(s) as the crow flies, distance by road may be significantly further.