Pitkerro Care Centre

146 Pitkerro Road, Dundee DD4 8ER
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9.9 87 Reviews
  • Pitkerro Care Centre, Dundee
Pitkerro Nursing Home, nestled in the north of Dundee, and overlooking Finlathen Park, provides a comprehensive range of care services tailored to individual needs. The home specialises in both residential and nursing care, addressing diverse requirements, from general support to complex health conditions. Its dedicated EMI unit caters specifically to individuals with complex dementia and associated behavioural challenges. Pitkerro services extend to those with conditions such as dementia, stroke, Parkinson's, MS, MND, and Huntington's disease, as well as individuals with alcohol-related issues and mental health needs. Pitkerro offers a holistic approach, ensuring residents receive personalised care within a supportive and engaging environment.

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Care Provided by Pitkerro Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lyndsey Robbie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Pitkerro Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,175 – £1,275
    • Self-Funded Nursing Care £1,400 – £1,500

  • Fees are based on a needs assessment of the individual coming into the Home
  • (these prices are only a guideline, please contact Pitkerro Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is an on-site car park


Pitkerro Care Centre Reviews (87)

Total of 87, showing 21-40
9.9

Pitkerro Care Centre has a Review Score of 9.9 (9.892) out of 10, based on 27 reviews in the last 2 years. Over all time Pitkerro Care Centre has 87 reviews.

Overall Experience

  • 70
  • 15
  • 1
  • 0
  • 1

Date Published

87
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Review from Ann C (Friend of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were friendly and welcoming and the home is clean and inviting.
The new management appears to have improved the overall standard of the home and the residents are happy and well looked after.
My friend is very happy and enjoys the various activities on a daily basis.
I would like to thank all
the staff at Pitkerro Care Centre for the care and attention given to my friend.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our staff, services and management team at Pitkerro Care Centre. We strive to make a positive daily difference in the lives of every resident at the home. I'll ensure that your comments are passed on to the entire team.


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Review from M C (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying my stay here and everyone is helpful and can't do enough.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Mary G (Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for all the kindness you give me. Love the people. Everything is good.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our staff and services at Pitkerro Care Centre.


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Review from R M (Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for over three years. I was going to go back to where I came from, but the staff here, from the top to the bottom, were so good, I decided to stay here and I definitely have no regrets. The staff are so helpful. They will buy me things I am short of or I fancy such as my favourite
haddock dish and hot curries.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our staff and services at Pitkerro Care Centre. We love having you live with us and are glad that you chose to stay at the centre.


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Review from M C (Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who look after me are very kind. I like to attend the parties, the food and drink us lovly and there is lots of it. The staff always show me respect and value my choices.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our staff and services at Pitkerro Care Centre.


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Review from A L (Friend of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home to be clean and had a welcoming environment. It was evident the staff were friendly and cared about the residents. It appears that the new management have improved the standards and implemented various activities, which have had a positive impact on residents. I feel confident that
my friend is looked after well and her needs are being met.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our team and services at Pitkerro Care Centre. I'll ensure that your comments are passed on to the entire team.


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Review from A P (Friend of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with the care, attention and dedication shown by all the staff to the residents and families. The atmosphere was happy and welcoming. The residents were involved in activities and seemed to be enjoying themselves. My overall impression was of a well-run and extremely caring home.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our home and services at Pitkerro Care Centre. I'll make sure that your comments are passed on to the team.


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Review from P L (Friend of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and residents give this home a welcoming atmosphere. New management has made a huge difference to this home, currently very happy and content with my friend living in this home.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of Pitkerro Care Centre. We are glad that you are happy with everything. I'll ensure that your comments are passed on to the entire team.


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Review from C L (Friend of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are always different activities taking place every time I visit, my friend thoroughly enjoyed the VR experience. The management is always taking part in the activities. The staff are very helpful and care for all the residents and know them very well. The home is always clean and tidy.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our home and services at Pitkerro. I'll ensure that your comments are passed on to the entire team.


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Review from S W (Friend of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 6 months, in particular, since the new manager and the deputy manager came in along with the new staff, I have seen great improvement in the home. The home looks so much fresher and better with the new decor and so much more inviting and homely. There are always activities going on with
so much more for the residents to do and get involved in. The staff all come across as being nice, happy and friendly and in particular, the new manager and the deputy manager are so nice and approachable and have done an amazing job with the home which has a great impact on all the residents and other staff. What a great home this is turning out to be.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our care and services at our Pitkerro home. We are happy that you have seen a marked improvement throughout the Home. I'll ensure that your comments are passed on to the team at Pitkerro.


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Review from Mary C (Ex Family Member) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the staff for the care they do for a family member. I've been unable to visit for personal reasons, however on my visit this time the revamp is so inviting and the staff are so helpful and friendly. I watched a member of staff, her calmness and dedication to her patient was
a delight to see. The patience she had was above and beyond. I'm so happy with the care and dedication your staff deliver. The entertainment, arts and crafts etc, I could go on. A very inviting care home.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your kind review of our services and staff at our Pitkerro Care Centre. I'll ensure that your comments are passed on to our dedicated team.


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Review from Frank M (Son of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my mum she has this happy smile, and that makes me feel good, and knowing that all the staff are striving to make sure that her care and wellbeing are being looked after in the best possible way.

Reply from Jason Pritchett, Customer Relationship Manager at Pitkerro Care Centre

Thank you for your review of our services and staff at Pitkerro Care Centre. I'll ensure that your views are passed on to the entire team.


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Review from John F (Son of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff to be very friendly, very helpful and very professional in their roles.

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Review from Marlyn S (Daughter of Resident) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Pitkerro Care Centre for over 2 years and I cannot fault the care she has been given. The staff are all so very helpful and are able to put my mum at ease if she gets over anxious. If my Mum was not in Pitkerro Care being cared for 24/7, I do not think she would be with us and for
that, I am extremely grateful.

Reply from Elaine Dickson, Home Manager at Pitkerro Care Centre

Thank you for sharing your views on the care of your Mum, we really appreciate your kind words.


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Review from Denise B (Daughter-in-law of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided to Dad at Pitkerro Care Centre. The staff are very dedicated and helpful and keep us fully informed on what's happening on the inside as we cannot visit at this time. They are very attentive to Dad and are providing excellent care in these very difficult times.
Dad is very happy there and has settled in well since he arrived there in March. We really appreciate what they are all doing and can't thank them enough for this.

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Review from Maria B (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been looked after well in Pitkerro Care Centre for around 3 years.
The staff have excellent relationships with their residents, building trust and providing personalised care in a relaxed and friendly environment.
Visitors are welcomed at all times and families are kept updated and feel
assured their loved ones are being well cared for.
The staff do a great job and are all (Carers, nurses, manager, kitchen staff, cleaners, handyman etc.) approachable, welcoming and show great kindness and respect for the residents.
Thank you for all the care, kindness and support you have provided to us and our father it is much appreciated by our family.

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Review from Tracy K (Daughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say a massive thank you to all staff at Pitkerro Care Centre. My mum was unfortunate and caught Covid19 and the staff have been amazing caring for her over the past few weeks. They kept me and all the family updated regularly and helped put our mind at ease at this difficult time.
My mum is now recovering and doing well so massive thanks again to all the staff.

Reply from Prisca Katsande, Business Manager at Pitkerro Care Centre

Thank you for your kind words and thank you for all the support that your family have given to the home over the years. Once again thank you.


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Review from Elaine H (Niece of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the niece of a resident at Pitkerro. I have always found the staff to be caring and friendly, treating residents with respect and care. The rapport they have with residents is great.
Rooms are bright and airy.
Overall, I would say the care is excellent and meets the needs of my aunt. I know
she is in safe hands, and she can certainly be a handful.
Can’t thank the staff enough for their dedication and commitment.

Reply from Samuel Maierovits, Managing Director at Pitkerro Care Centre

Thanks so much for your kind comments, they mean a lot to us.


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Review from Kevin B (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the home for over 2 years, our family have never had any problems with the home or staff. We are always made welcome on arrival at the home and are always kept up to date with mums care on a regular basis. During this period of COVID-19, we feel the staff are doing an excellent job.

Reply from Samuel Maierovits, Managing Director at Pitkerro Care Centre

Thanks so much. Your comments are very much appreciated, especially through these challenging times.


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Review from Pam S (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been with Pitkerro Care home since the end of last year. I have to say all the staff have been supportive, understanding and very friendly to me and Mum. With her increasing dementia at 94 years of age, it requires skill and understanding to look after this condition. It’s hard enough putting
your mum into any form of care, but Pitkerro has lifted a huge weight off my shoulders. I looked after mum for 10 years after losing my Dad, and it was social care who suggested the time had come for her safety to take the next step. I will be forever grateful for their care and attention under very difficult circumstances.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Pitkerro Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Pitkerro Care Centre is calculated as follows: ( (297 Excellents x 5) + (17 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 323 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pitkerro Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Lynsey

Lynsey Robbie

Job Title: Home Manager

Joined: 2022

I am a registered general nurse and throughout my career I have been fortunate to care for some wonderful people both in the hospital setting and the private sector. I have progressed professionally throughout my career and have vast experience as a home manager. My focus is on delivering high standards of care for all, and to create a warm homely and inviting environment.