Pitkerro Care Centre

146 Pitkerro Road, Dundee DD4 8ER
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9.9 87 Reviews
  • Pitkerro Care Centre, Dundee
Pitkerro Nursing Home, nestled in the north of Dundee, and overlooking Finlathen Park, provides a comprehensive range of care services tailored to individual needs. The home specialises in both residential and nursing care, addressing diverse requirements, from general support to complex health conditions. Its dedicated EMI unit caters specifically to individuals with complex dementia and associated behavioural challenges. Pitkerro services extend to those with conditions such as dementia, stroke, Parkinson's, MS, MND, and Huntington's disease, as well as individuals with alcohol-related issues and mental health needs. Pitkerro offers a holistic approach, ensuring residents receive personalised care within a supportive and engaging environment.

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Care Provided by Pitkerro Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lyndsey Robbie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Pitkerro Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,175 – £1,275
    • Self-Funded Nursing Care £1,400 – £1,500

  • Fees are based on a needs assessment of the individual coming into the Home
  • (these prices are only a guideline, please contact Pitkerro Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is an on-site car park


Pitkerro Care Centre Reviews (87)

Total of 87, showing 41-60
9.9

Pitkerro Care Centre has a Review Score of 9.9 (9.892) out of 10, based on 27 reviews in the last 2 years. Over all time Pitkerro Care Centre has 87 reviews.

Overall Experience

  • 70
  • 15
  • 1
  • 0
  • 1

Date Published

87
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8
27
60

Review from Rosalind M (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In these times I am very pleased with the communication and openness of the staff that kept me up to date with everything. I would very much like to thank the staff for doing a wonderful job. I and my sister thank you very much.

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Review from Irene B (Cousin of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Picking a care home for a family member is never easy even more so when you are 500 miles away and can’t be there at a drop of a hat. The moment I stepped into Pitkerro Care Centre the staff were extremely friendly and easy to talk to about concerns and the relocation from a previous care home. The
team at Pitkerro made the move easy and the transition for our family member to settle. In recent weeks we have seen the country move to lock down and the team at Pitkerro have been fabulous and we can’t fault them. We received regular updates via email and phone, some specific to our family member while other updates are more general to everyday living. We can’t fault the team at Pitkerro, their dedication to the residents is outstanding and are always putting their care first.

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Review from Paul L (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a BIG thank you to all the staff taking care of my Dad during these very hard and stressful times, your care and help are so appreciated. Thank you again.

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Review from J E (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pitkerro Care Centre is very good. Kindly management and staff, has a nice outlook, is central for buses and good parking area. Maybe a bit more activities for residents.

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Review from Karen A (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendliness of staff. Good medical care. Overall good facility.

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Review from Helen D (Daughter-in-law of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and very caring to all residents. They are very approachable and will answer any questions I have about my mother-in-law.
They let me know if they have to phone the GP if my mother-in-law needs a doctor, if there is a virus in the home They are all very nice to both
residents and visitors. My mother-in-law is very happy here and is well looked after. I could not ask for more.

Reply from Prisca Katsande, Business Administrator at Pitkerro Care Centre

Thank you so much for reviewing us, we really appreciate it. It means a lot to all the staff.


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Review from Malcolm B (Brother of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the staff, when you arrive at the home, they always make you feel very welcome. If there is anything getting done in the home, they always phone and let you know.

Reply from Prisca Katsande, Business Administrator at Pitkerro Care Centre

Thank you so much for your kind words, we appreciate your comments it means a lot to us.


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Review from Shelagh W (Niece of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pitkerro have gone out of their way to help my uncle's granddaughter (she lived with him), to be able to celebrate firstly Christmas and then her 18th birthday in January. They set up a Christmas dinner table, decorated the room and supplied a Christmas dinner for them and his daughter.
For her 18th birthday again they assigned a room, decorated it and allowed family and some friends to celebrate the birthday there so that her grandfather could be part of it.
My uncle needs 24-hour care and I, as a nurse for 43 years cannot fault the care he has been given since September last year. He is not always the easiest person to care for and I admire their patience.
Thanks guys and gals.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thank you Shelagh for taking the time from your busy schedule to review us. Please know that you are still welcome should there be any concerns in future to see the manager, at any time during the weekdays.


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Review from Norman P (Son of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All good. No problem. Found staff helpful and very nice.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thank you, Norman, for reviewing us and we really appreciate your comments. I am available all working days from 0900hrs to 1730hrs should you want to see me to discuss any concerns, your openness will help us make improvements. Thank you once more.


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Review from H V (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has now been in Pitkerro Care Centre for one year. In the time he has been there I have had no concerns at all. He is very well looked after. He is happy and likes the staff and the environment. The food always looks very good. I feel very happy visiting him and know if I have any concerns I
could very easily speak to the manager and her staff as they are all very approachable.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thank you for reviewing us, we appreciate your support to the home and we still encourage you to let the manager of staff know if in future there are any concerns.


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Review from S S (Son of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention from staff and management. Happy environment. My father is very happy with the medical attention he receives, staff are very attentive to his needs, always a pleasure to visit him. I am always made very welcome. Staff always take time to keep me updated towards his progress.

Reply from Chima Banda, Home manager at Pitkerro Care Centre

Thank you very much for taking time from your busy schedule to review us. As a home, we are open to all suggestions that you may have to help us with improvement. Please feel free to see me for any concerns. We also appreciate the contributions you make to the home.


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Review from Yvonne B (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and provide excellent care for my mother. All staff very friendly. Would recommend any friends to look into any family they may wish to put into care.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thank you for taking time to review us. We also appreciate your support please do not hesitate to see me when there are concerns.


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Review from Beryl M (Niece of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are happy with care which is being provided. My Aunt is well looked after and is always giving good compliments to the staff.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thank you for reviewing us and please do not hesitate to see me should there be any concerns.


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Review from Catherine C (Friend of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kept busy, run off their feet but manage.

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Review from M A (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very well looked after in Pitkerro Care Centre. Staff are sensitive to her requirements in respecting her medical condition and let her lead her daily routine. She has a lovely room with wet room within and also a nice lounge/dining area which she uses.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thank you very much for taking time to review us. We really appreciate your support and as always said please do not hesitate to see me for any concerns. Thanks again.


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Review from B G (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Pitkerro Care Centre since May 2017. She has settled well and I am happy with her care. The staff are lovely and always treat her with dignity and respect. Any issues I have raised have been addressed and dealt with promptly and I have always been kept fully informed.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thank you very much for reviewing us we appreciate your contribution to the home. As always, the home still holds an open door policy, and you are still welcome for any concerns that may arise.


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Review from G W (Son of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my parents receive at Pitkerro. The staff are friendly and diligent. The place is kept very clean and the food is of a nutritious nature. The management are helpful and courteous. I would recommend this home to anyone.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thank you for reviewing us, we so grateful for your support. As a home, we are open to suggestion to help us to continue moving forward. Once again thank you


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Review from Matilda W (Daughter of Resident) assisted by family/friend published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just gone in to Pitkerro Care Centre. She has settled in really well as the staff have gone out of their way to make her feel very welcome and is being given excellent care. As her daughter I feel very happy to leave her in the care home after I have been to visit her.

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Review from Rona M (Friend of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I feel there isn't enough going on to stimulate the resident's minds or body. TV on, not loud enough to hear and music playing from another source at the same time. Never seems to be enough staff for the residents that are in the sitting room, where most of them are during the day and where most of
them are sleeping due to no stimulation and being dehydrated most of the time.

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Review from Linda H (Daughter of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we find our mother's care to be excellent. The staff are very patient and knowledgeable of all the resident's needs.
Any questions that we may have are always addressed immediately and we have no concerns leaving our mother in their care.

Reply from Chima Banda, Home manager at Pitkerro Care Centre

Thank you very much, Linda, for taking your precious time to review us. As I have always said please feel free to see me if there are any concerns. As a home we happy to hear from you and we will work hand in hand with you to ensure that we make Pitkerro a home and not just a place to live in.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Pitkerro Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Pitkerro Care Centre is calculated as follows: ( (297 Excellents x 5) + (17 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 323 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pitkerro Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Lynsey

Lynsey Robbie

Job Title: Home Manager

Joined: 2022

I am a registered general nurse and throughout my career I have been fortunate to care for some wonderful people both in the hospital setting and the private sector. I have progressed professionally throughout my career and have vast experience as a home manager. My focus is on delivering high standards of care for all, and to create a warm homely and inviting environment.