Pitkerro Care Centre

146 Pitkerro Road, Dundee DD4 8ER
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9.9 87 Reviews
  • Pitkerro Care Centre, Dundee
Pitkerro Nursing Home, nestled in the north of Dundee, and overlooking Finlathen Park, provides a comprehensive range of care services tailored to individual needs. The home specialises in both residential and nursing care, addressing diverse requirements, from general support to complex health conditions. Its dedicated EMI unit caters specifically to individuals with complex dementia and associated behavioural challenges. Pitkerro services extend to those with conditions such as dementia, stroke, Parkinson's, MS, MND, and Huntington's disease, as well as individuals with alcohol-related issues and mental health needs. Pitkerro offers a holistic approach, ensuring residents receive personalised care within a supportive and engaging environment.

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Care Provided by Pitkerro Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lyndsey Robbie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Pitkerro Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,175 – £1,275
    • Self-Funded Nursing Care £1,400 – £1,500

  • Fees are based on a needs assessment of the individual coming into the Home
  • (these prices are only a guideline, please contact Pitkerro Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is an on-site car park


Pitkerro Care Centre Reviews (87)

Total of 87, showing 61-80
9.9

Pitkerro Care Centre has a Review Score of 9.9 (9.892) out of 10, based on 27 reviews in the last 2 years. Over all time Pitkerro Care Centre has 87 reviews.

Overall Experience

  • 70
  • 15
  • 1
  • 0
  • 1

Date Published

87
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8
27
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Review from I M (Son of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pros - Really good home, very happy, good care.
Cons - Clothing tends to go missing (often) having renewed my mum's slippers 4 times!

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Ian, I am very sorry to hear about the missing slippers. Please come and speak to me so that we can arrange to reimburse you for these. Our staff do try very hard to avoid clothing going missing, but it can be difficult at times when clothes aren’t labelled.


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Review from June R (Wife of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff have always been on hand to answer questions and help my husband when needed. He has had excellent care and is treated with dignity at all times. This has been a great help to me at this stressful time. Thank you.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thank you June for reviewing us and again. I would like to urge you to let me know where you have concerns.


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Review from M R (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is bright and reasonably modern. Mum's room is south facing which makes it nice and bright and cheery. The room is a nice size with en-suite shower room and special adjustable bed. The staff are very caring and usually upbeat.
I feel mum is much safer in the home than she was in her own house
with carers coming in each day.
I like that the unit mum is in has just 11 residents rooms with lounge etc. So it is a small number who live together within the larger home of a total amount of about 75 residents.

Reply from Chima Banda, Home manager at Pitkerro Care Centre

Thank you very much for reviewing our service. we really appreciate and value that you took the time to complete the questionnaire.


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Review from Angie R (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a welcoming care home, my father has been in for over a week now and they have been so caring towards him. Beautiful inside and the staff are great, the care home manager is a true gem. A well-organised home and the care they provide is outstanding. Thank you so much.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thank you for sending such kind words and Thank you for taking the time to complement our service, we certainly appreciate hearing them. Your positive feedback allows us to know our efforts are appreciated and we are pleased that you’re happy with dad's placement.


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Review from Eileen S (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled very well into Pitkerro care home. Staff have been very kind and attentive.

Reply from chima banda, home manager at Pitkerro Care Centre

Thank you very much for your review and the home continues to have an open door policy and are welcome to discuss anything that would help us continue to provide the best standard of care.


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Review from Patricia R (Friend of Resident) published on 5 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed to see residents are so well cared for. Having visited many nursing homes, it is such a relief to know that the people we know and love are well cared for. The care and attention shows from the minute you walk in the door. Would recommend to anyone looking for care for a relative.

Reply from Prisca Katsande, Business Administrator at Pitkerro Care Centre

Thank you so much for your kind words, we strive as a team to make our home a happy home for all.


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Review from Sandra (Daughter of Resident) published on 2 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pitkerro nursing home is a big bright modern home with 70 single room all with en suite shower rooms. The client rooms are also bigger than some other nursing homes. The home has a very friendly and welcoming environment. The management and staff are friendly and professional and were always willing
to help mum and us adapt to this new situation, for all of us.
The staff showed compassionate care to our mum at all times. we were actively encouraged to make mums room individual and as homely as we wished. The staff appeared happy and caring at work and this transferred to mum who settled in very well and quickly, to our relief. Mum felt safe and secure in these new and strange surroundings and this was down to the staff. The staff were brilliant with mum and also us and for this I would like to thank them.

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Review from Jacqueline (Daughter of Resident) published on 18 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Pitkerro we found our mother received a high standard of care, staff were all excellent, very skilled and caring in their roles, which gave us peace of mind that Mum was being so well looked after. I would highly recommend this home, the environment, facilities are excellent and more importantly
all the staff are a credit to the to caring profession.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thank you very much for your kind words, we truly appreciate positive feedback and strive towards delivering the best service that we can.


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Review from Joyce U (Wife of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have shown nothing but kindness and understanding particularly to my husband but also to the rest of us as a family. He can be a bit difficult sometimes but the staff and management are brilliant with him. the home is clean and bright, his room is the same and being able to personalise it
for him makes such a difference. The staff are very friendly and approachable and will do their best to sort any problems we may have. All in all very happy with everything.

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Review from J C (Sister of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Never had any problems.

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Review from B R (Partner of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that my partner is looked after well from the staff. No complaints whatsoever.

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Review from David S (Stepson of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is very good, we can rest easy knowing he is in a safe place.

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Review from Annette F (Daughter of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, supportive and professional in manner.

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Review from Lorraine W (Niece of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fabulous management are excellent nothing bad to say about anyone.

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Review from John W (Son of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very patient and helpful to my mother. They are always ready and able to answer any questions I ask relating to my mother's care and status.

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Review from Helen A (Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything.

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Review from M M (Nephew of Resident) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, very clean home. Beautiful meals, very welcoming.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Thanks so much for the lovely review.


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Review from L T (Resident) assisted by family/friend published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at the home are excellent as well as meals and management.

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Review from Dorothy J (Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy enough in the home. The carers are all very helpful and attentive. My only concern is that there are a lot of times when new or temporary staff are not so experienced in handling me.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Dorothy, thank you so much for your kind comments and lovely praise for the staff! I am very pleased to hear that you are happy at Pitkerro and we love having you here!


While we do make every effort to keep regular staff on the same floors, you will appreciate it is at times necessary for staff to rotate to other areas of the home to gain and maintain a wider skill set. If staff are on holiday or sick, we at times must resort to temporary staff cover to ensure consistent standards of care are maintained at all the times.


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Review from J G (Granddaughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has developed very well since coming to the home.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Pitkerro Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Pitkerro Care Centre is calculated as follows: ( (297 Excellents x 5) + (17 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 323 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pitkerro Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Lynsey

Lynsey Robbie

Job Title: Home Manager

Joined: 2022

I am a registered general nurse and throughout my career I have been fortunate to care for some wonderful people both in the hospital setting and the private sector. I have progressed professionally throughout my career and have vast experience as a home manager. My focus is on delivering high standards of care for all, and to create a warm homely and inviting environment.