Pitkerro Care Centre

146 Pitkerro Road, Dundee DD4 8ER
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9.9 89 Reviews
  • Pitkerro Care Centre, Dundee
Pitkerro Nursing Home, nestled in the north of Dundee, and overlooking Finlathen Park, provides a comprehensive range of care services tailored to individual needs. The home specialises in both residential and nursing care, addressing diverse requirements, from general support to complex health conditions. Its dedicated EMI unit caters specifically to individuals with complex dementia and associated behavioural challenges. Pitkerro services extend to those with conditions such as dementia, stroke, Parkinson's, MS, MND, and Huntington's disease, as well as individuals with alcohol-related issues and mental health needs. Pitkerro offers a holistic approach, ensuring residents receive personalised care within a supportive and engaging environment.

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Care Provided by Pitkerro Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lyndsey Robbie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Pitkerro Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,175 – £1,275
    • Self-Funded Nursing Care £1,400 – £1,500

  • Fees are based on a needs assessment of the individual coming into the Home
  • (these prices are only a guideline, please contact Pitkerro Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is an on-site car park


Pitkerro Care Centre Reviews (89)

Total of 89, showing 81-89
9.9

Pitkerro Care Centre has a Review Score of 9.9 (9.905) out of 10, based on 28 reviews in the last 2 years. Over all time Pitkerro Care Centre has 89 reviews.

Overall Experience

  • 72
  • 15
  • 1
  • 0
  • 1

Date Published

89
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11
28
61

Review from Dorothy J (Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy enough in the home. The carers are all very helpful and attentive. My only concern is that there are a lot of times when new or temporary staff are not so experienced in handling me.

Reply from Chima Banda, Home Manager at Pitkerro Care Centre

Dorothy, thank you so much for your kind comments and lovely praise for the staff! I am very pleased to hear that you are happy at Pitkerro and we love having you here!


While we do make every effort to keep regular staff on the same floors, you will appreciate it is at times necessary for staff to rotate to other areas of the home to gain and maintain a wider skill set. If staff are on holiday or sick, we at times must resort to temporary staff cover to ensure consistent standards of care are maintained at all the times.


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Review from J G (Granddaughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has developed very well since coming to the home.

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Review from M M (Sister of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is happy with the care and very appreciative with the help he gets from all the staff.

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Review from Thomas M (Son of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with her care and support from the staff and my mum seems happy.

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Review from Graham P (Son of Resident) published on 10 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my mother is well looked after and all the staff, when asked know how my mother is doing. Very satisfied with the level of care and attention my mother receives.

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Review from Ronald B (Husband of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When arriving at Pitkerro Care Centre, you notice the building has a fresh look, in a pleasant setting. Entering the building you are made welcome by the staff and the area is clean and tidy with visitors and contractors signing in book. Entering the area where the residents are, you are met by the
person in charge or by any of the carers if they can help you with a very pleasant manner and cheerfully. The area (lounge and dining room) was clean and tidy with a nice smell. I found my wife's bedroom tidy and clean with nice heat. When you leave the staff and carers ask if everything was alright. Finally security for all door codes. Perfect.

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Review from Shirley T (Daughter of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad is well looked after. He is fed well. The staff are always polite and friendly.

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Review from Hazel W (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pitkerro is a very modern home with a friendly environment. Most of the staff genuinely care about the residents and are hard working and interested about the care of individuals. The food is reasonable. Some chefs are better than others. The domestic staff are very good, the home doesn't smell (which
it shouldn't if people are doing their job properly) and the decor is ok. Some things could do with being renewed e.g. carpets, curtains and fresh paint. On the whole, we are quite satisfied with the home for our Mum, if we have any issues the staff are very approachable and will listen to what we say.

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Review from Alfred R (Husband of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my visits I am quite happy with the care!

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Pitkerro Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Pitkerro Care Centre is calculated as follows: ( (313 Excellents x 5) + (14 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 336 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pitkerro Care Centre is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Lynsey

Lynsey Robbie

Job Title: Home Manager

Joined: 2022

I am a registered general nurse and throughout my career I have been fortunate to care for some wonderful people both in the hospital setting and the private sector. I have progressed professionally throughout my career and have vast experience as a home manager. My focus is on delivering high standards of care for all, and to create a warm homely and inviting environment.