Pitlochry Care Home

Burnside Road, Pitlochry PH16 5BP
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9.1 36 Reviews
  • Pitlochry Care Home, Pitlochry
Pitlochry Care Home is a tasteful, modern development, with a team of qualified and professional carers who are committed to providing care of the highest standard. The home is well-resourced and equipped to support that objective.

Pitlochry Home has a unique interior design that is often compared to that of a modern hotel, being bright and attractive, as well as spacious - and therefore ideal for the provision of efficient and sensitive care.

Resident health, hygiene and nutrition are the main focus for staff, together with the desire to provide a safe, supportive and secure environment, where relatives feel confident in the care being provided for their loved ones.

Pitlochry is an established and popular regional tourist destination. The town of Pitlochry is just a few minutes walk from the home and provides many opportunities to take able residents out to enjoy the surrounding area. Professionals warmly welcome you to visit any BCG Care home. Please contact the care home manager to arrange your visit.

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Care Provided by Pitlochry Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andrew Jackson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009

Funding & Fees Guide for Pitlochry Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,736
    • Self-Funded Nursing Dementia Care from £1,736
    • RESPITE Self-Funded Nursing Care from £1,736
    • RESPITE Self-Funded Nursing Dementia Care from £1,736

  • These rates include £360.60 personal and nursing care. If the local council provides this, the Funder will only pay from £1456.40.
  • (these prices are only a guideline, please contact Pitlochry Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Pitlochry Care Home Reviews (36)

Total of 36, showing 1-20
9.1

Pitlochry Care Home has a Review Score of 9.1 (9.100) out of 10, based on 9 reviews in the last 2 years. Over all time Pitlochry Care Home has 36 reviews.

Overall Experience

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Date Published

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Review from S M (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful Care Home whose team went above and beyond for our mum during her recent respite stay. Our mum is not the most patient of people but the team handled the challenges she provided with nothing but kindness and compassion at every turn. The entire team are a credit to the company.

Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care Home

Thank you for such a wonderful review. And for taking the time to write it for us. It makes all the difference for us to know our residents and their families feel so positive and supported by the care we provide. We'll be sure to pass on your lovely words to our hardworking team. Thank you once again.


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Review from C C (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's first 4 weeks have been amazing he has been made so welcome and well looked after. He has settled and seems happy which makes it easier for us the family.

Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care Home

That's wonderful to read, thank you so much for taking the time to write your review for us. It makes all the difference for our hardworking teams to know how much difference their care makes to their residents and their families. We'll be sure to pass on your kind words to them. Thank you once again.


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Review from A R (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my parents are receiving. They are very quick to pick up and deal with any healthcare issues that arise. I found all the staff exceptionally friendly and very helpful. Having my parents here means I can be a daughter again and not their carer.

Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care Home

Thank you so much for taking the time to write a review for your loved ones' home. We are so glad to hear how happy you are with their care, the attention to detail and, not least, the friendliness and helpfulness you encounter from the care team. That is all as it should be and part of what we strive to provide every day. That you are able to be a daughter once more and no longer a 'carer' to your parents, is really quite wonderful to read. We will be sure to pass your kind words on to our hardworking staff.


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Review from M K (Mother of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home seems more relaxed and happier, with staff having more time for the residents. The new management is very pleasant and easy to talk to.
There is more entertainment for the residents, and there’s always more to do.
My son has had a stroke and is happy in Balhousie, but he could use help with
his speech, as he gets frustrated because he's not walking - his legs are not good. A big difference, and it's for the better.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to leave such a thoughtful review. It's reassuring to hear how satisfied you are with the environment, management and activities on offer at Pitlochry. It's also lovely to know that your son is happy there. Should you ever have any questions, suggestions or additional feedback, please don't hesitate to speak to the team. They will be really pleased to hear this feedback.


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Review from Hynal C (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family found Balhousie at Pitlochry to be a very special place. My mother received such wonderful care there during the last few weeks of her life. She was treated with dignity and respect and every effort was made by all the staff to encourage Mum to live life to the full in spite of her physical
limitations. Mum was so impressed with her room, it was far superior to the one she had had in a previous care home. Each health issue that cropped up was quickly and efficiently dealt with. We are so very thankful to each member of staff who not only cared for my mum but for us during the last week of her life. We will never forget it.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to write such a thoughtful review. It is reassuring to hear how highly your family think of Pitlochry care home, how comfortable your mother was there, and your overall satisfaction with the level of care and attention the team put into every aspect of her care. They will be so touched to read this feedback.


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Review from R B (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful, good range of activities provided for residents. Some communication issues, which now appear to be resolved. Key worker's role not yet clarified which hopefully aids a more knowledgeable person-centred approach. Regular laundry service is appreciated but items can be slow
to return (eg 2 weeks plus) Good standard of cleanliness and fixtures and fittings. Mum feels well supported, safe and treated with consideration.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to write this great review. The team will be delighted to hear how helpful you feel they are, the cleanliness of the home and how well-supported your mum feels. All feedback is taken onboard, of course. Our new manager will make it a priority to speak to you regarding the key worker's role. Pitlochry has a large laundry service but two weeks is longer than would be expected to have it returned. He will discuss this with the head housekeeper and revert back to you on this matter too.


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Review from Angela P (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into this home in May 2024 and as a family, we have been very happy with the care she has received. The staff are caring and attentive. Communication is excellent and staff are quick to inform me if there are any issues/falls etc. to report. They are also very approachable when I visit,
should I need to discuss anything with them. We are very grateful for the care Mum is receiving.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Hi. Thank you for such a considerate review. It's great to hear how much value you place in our team and the positive experience you're having overall. They will be delighted to hear this feedback.


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Review from Isobel W (Wife of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As well as 'wife of resident', I spent 2 weeks in Pitlochry for respite. Seeing it from the other side was an extremely pleasant experience. Food, cleanliness, supervision were all exemplary.

Reply from Anna Gunn, Communications Team at Pitlochry Care Home

Thank you very much for your kind review. We are so pleased to hear you had such a good experience during your stay. We’ll make sure your comments are seen by the hardworking team at Balhousie Pitlochry. Thank you again.


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Review from Carol B (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was admitted on 20/07/2023 and my brother and I met the management and staff on the 21st. They were genuinely interested in knowing my Father and helping him settle. They remained in regular contact with us as his health declined. I spent most of the last 3 days at his side. During this time,
the staff were kind and compassionate to him and me. He passed peacefully and with dignity thanks to their care and concern. They gave me exceptional support throughout, for which I am forever grateful.

Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care Home

Thank you so much for this wonderful review. We very much appreciate you taking the time to let us know how supported you felt at this difficult time, as we would expect. We will be sure to pass on your kind words to the hardworking Pitlochry staff, who will be so very glad to know they made a difference for you. We send you our very best wishes. Thank you once again.


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Review from Denise B (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to move my 78-year-old dad from a terrible care home in September 2021. The manager and all the care staff helped the transition at the end of Covid time when everything was still up in the air, which made it very heartwarming.
My dad has dementia and doesn’t remember all the time. Not only did
I get to have window visits, but through time, all the bruising and bad temper tantrums from his previous care home are now zero. My dad is clean and has regular hair cuts and regular shaves. His clothes are clean, and so is his room.
Every single member of staff that I have to deal with is just welcoming and caring like family.
My visits are so nice; I can chat with Dad and have a cuppa too. Having a residential doctor on hand is also a huge bonus.
As my dad approaches his 80th birthday, a time when his memory is getting worse every day, I have total confidence in all the staff that look after him. Thank you, Balhouse Pitlochry.

Reply from Melanie Brockway, Brand & Communications Executive at Pitlochry Care Home

Thank you so much for taking the time to write this heartwarming review. We're so happy to hear our care has made all the difference to your dad's well-being and your peace of mind. That you have total confidence in your care staff is exactly as it should be, and what we strive for. We will be certain to pass your comments on to the hardworking staff. Thank you once again.


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Review from K M (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mum's 91st birthday, and the staff went out of their way to make it a lovely day for Mum, and I thought they should be recognised for this.

Reply from Melanie Brockway, Brand & Communications Executive at Pitlochry Care Home

How wonderful to hear! Thank you so much for taking the time to write a review. We're so glad your dear mum had a special birthday. We'll be sure to pass this on to our hardworking staff.


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Review from Ann M (Husband of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred from the local hospital to Pitlochry Care Home a week ago. I wasn't allowed to visit as the 14 day quarantine was on. However, when I pointed out that this rule had been changed on 8th September I was allowed to visit which reassured both me and my husband. Very good care.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you so much for your kind words. Good to hear you got your visit with your husband.


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Review from Barbara S (Daughter-in-law of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law received was always of a very high standard, with plenty of staff on call and available for any assistance necessary. She was always treated with dignity and respect and staff took the trouble to get to know her as a person and could chat to her about family when we were unable
to visit. There always seemed to be a good range of activities available even if she did not always want to take part, and often we were encouraged to join in when visiting which made us all feel part of an extended family. The meals always looked appetising with a choice of traditional and more adventurous cuisine. The facilities were always well maintained and cleaned to a high standard.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for your very kind review. We will certainly pass this on to our hardworking care home team.


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Review from S T (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are good, no comment about anything, just keep up to good work, Thank you for everything.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

You are so welcome and many thanks for taking the time to review us.


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Review from Kerry W (Granddaughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was great to finally be able to see my Grandad.
The staff were great, reassured me that not only would my grandad be safe, but that I would be safe when visiting.
They were very good in terms of cleanliness and the Covid test ran smoothly.
I wouldn’t hesitate to back again. The member of staff at
the reception was lovely really makes visiting the home great and my wee girl loves to see her.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

That's so lovely to hear. Thank you for taking the time to review us!


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Review from Judith D (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balhousie Pitlochry Care Home staff went above and beyond in the ways they provided for our relative over the eight years they were resident. They are to be commended for the care at all times and especially over our relative’s final days and for the sensitive and considerate way in which they helped
the family visit during this sad time. Our family are extremely grateful to all staff involved.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for taking the time to review us. Our Pitlochry team will be really glad to read this.


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Review from Jackie M (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well cared for whilst in Balhousie Pitlochry.
The staff were caring and friendly.
The rooms were clean and comfortable.
In Mum's last days they made sure she was comfortable and not in any distress.
Can't fault them at all.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for taking the time to review us and we're sorry for your mum's passing. We will pass this on to our hardworking team.


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Review from V G (Friend of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I commend the home in the work they have done during this covid pandemic keeping those in their care safe. If there has been a problem I have found they have dealt with it. The home is clean and tidy and there is a caring atmosphere with most of the staff. The only area needing to be addressed is the
food. Often the puddings are inedible due to still being frozen, This could easily be addressed. My friend has capacity and this should be acknowledged.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for taking the time to send us a review, we really appreciate it. We will take on board your comments and pass them on to our kitchen staff. Many thanks again for your commendation.


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Review from E T (Wife of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the two years, my husband has been a resident in Pitlochry they have the most wonderful staff and management to be in charge. The cleanliness is superb, food and laundry the same. Because my husband has been so happy (most of the time with dementia taking over) it has elevated my worry about
him and helped during Covid. I know he is being very well cared for.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you so much for your kind words and lovely review. It will mean a lot to our hardworking team to read this.


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Review from G G (Husband of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To date, I am very satisfied with the care provided. The care and empathy of the staff who I feel have done a wonderful job during the Covid problem.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for taking the time to review us. The team at Pitlochry will be delighted to read this.


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Current Review Score: 9.1 (9.100)

Overview of Review Score

The Review Score of 9.1 (9.100) out of 10 for Pitlochry Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Pitlochry Care Home is calculated as follows: ( (67 Excellents x 5) + (22 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 104 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Pitlochry Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Andrew

Andrew Jackson

Job Title: Home Manager

Joined: 2024

Andrew has taken the reins of our Pitlochry care home as Home Manager.


Frequently Asked Questions about Pitlochry Care Home

What types of Care is Pitlochry Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pitlochry Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pitlochry Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Pitlochry Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pitlochry Care Home to the centre of Pitlochry?

0.2 mile(s) as the crow flies, distance by road may be significantly further.