Pitlochry Care Home

Burnside Road, Pitlochry PH16 5BP
Submit a Review
9.1 36 Reviews
  • Pitlochry Care Home, Pitlochry
Pitlochry Care Home is a tasteful, modern development, with a team of qualified and professional carers who are committed to providing care of the highest standard. The home is well-resourced and equipped to support that objective.

Pitlochry Home has a unique interior design that is often compared to that of a modern hotel, being bright and attractive, as well as spacious - and therefore ideal for the provision of efficient and sensitive care.

Resident health, hygiene and nutrition are the main focus for staff, together with the desire to provide a safe, supportive and secure environment, where relatives feel confident in the care being provided for their loved ones.

Pitlochry is an established and popular regional tourist destination. The town of Pitlochry is just a few minutes walk from the home and provides many opportunities to take able residents out to enjoy the surrounding area. Professionals warmly welcome you to visit any BCG Care home. Please contact the care home manager to arrange your visit.

Show Pitlochry Care Home on the Map

Care Provided by Pitlochry Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andrew Jackson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009

Funding & Fees Guide for Pitlochry Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,736
    • Self-Funded Nursing Dementia Care from £1,736
    • RESPITE Self-Funded Nursing Care from £1,736
    • RESPITE Self-Funded Nursing Dementia Care from £1,736

  • These rates include £360.60 personal and nursing care. If the local council provides this, the Funder will only pay from £1456.40.
  • (these prices are only a guideline, please contact Pitlochry Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Pitlochry Care Home Reviews (36)

Total of 36, showing 21-36
9.1

Pitlochry Care Home has a Review Score of 9.1 (9.100) out of 10, based on 9 reviews in the last 2 years. Over all time Pitlochry Care Home has 36 reviews.

Overall Experience

  • 23
  • 11
  • 2
  • 0
  • 0

Date Published

36
5
7
9
27

Review from Carol D (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During this most difficult time, all the staff within the Pitlochry Care Home have worked tremendously dealing with all residents and families in keeping everyone safe and relatives well-informed revisits and testing.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for reviewing Balhousie Pitlochry. We're so glad to get your feedback and your words of support for our hardworking staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Friend of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff helpful and caring. The fees are quite high but the care is first-rate overall. The person I visit came from another care home and seems much more settled in the present one. It has been a strain coping with lockdown restrictions but the home has been very informative and
the precautions were necessary. All in all, a favourable review!

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for taking the time to review Balhousie Pitlochry. We're happy to hear that your loved one is settled at the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joy S (Power of Attorney of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents looked after in a clean, caring environment. The staff have continued to provide 24-hour care in a satisfactory manner throughout a very difficult year. The activities coordinator has been amazing, providing activities throughout lockdown, engaging with family and friends through social media.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you so much for your lovely review. We're very proud of how staff keep our residents engaged and active, and happy to hear you're being kept in touch with regularly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allan M (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1) The staff are all very friendly and helpful.
2) They display kindness and respect to my parents.
3) They use a variety of activities to keep my parents well occupied, especially Mother, who has dementia but who always enjoyed music. The staff regularly entertain the residents with music shows and
singalongs which I can see my mother really enjoys.
4) I can see she enjoys the music and dancing sessions because the activities co-ordinator videos the activities and uploads them for viewing by relatives and friends.
5) My father is particularly complimentary of the food, especially breakfast.
One negative and that is that I think the staff could do a better job of dealing with laundry and making sure that the correct laundry is returned to the correct resident. This may have improved recently but it was an issue 12 months ago.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you so much for your feedback. It's great to hear that your parents are well entertained and occupied. We will pass on your comments about the laundry and look into it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Respite Resident) assisted by family/friend published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On admission to Balhousie I was very ill, could not walk, eat, drink etc without the care from the staff. I'm now back home feeling so much better, so thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isabel S (Daughter-in-law of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything and everyone contributes to the caring, friendly family atmosphere at Balhousie. The care, compassion and good humour shown by staff, the cleanliness of rooms and clothing. The lovely meals, the activities and the administration. Nurse in charge always advised us of any medical changes. My
Mother in Law could not have received better care anywhere else Thank you all at Balhousie Pitlochry.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent place - everyone was very caring and helpful. I left feeling so much better than when I arrived.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David M (Nephew of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can personally say that I was very happy with the care my aunt received at Balhousie Pitlochry. I cannot thank the whole team for all you did for my relative. They always kept us updated when there were changes in our aunt's health. Their assistant manager was always there if we needed to speak and
always made us feel a peace of mind when we have worries. I cannot recommend this home highly enough and there care for Dementia patients.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen A (Daughter of Resident) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balhousie House in Pitlochry seems to have its residents' health and emotional well-being as absolute priority.


I felt that my mother's temporary stay was tailor-made for her and helped her to convalesce and regain her independence.


The manager and staff were incredibly intuitive about my mum's

needs and very patient in their care.


There was always a member of staff popping their head in for a chat with my mum and as a visitor, who could sometimes only visit at odd times as I live nearly 200 miles away, I was always made to feel very welcome too.


A happy and safe place.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy H (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just transferred to Balhousie Pitlochry Care Home from another home as she needed a more secure environment. Everyone made the move easy and calm. All the staff are helpful and friendly and there is always someone on hand to help. The family are very happy that she is safe, secure and
well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A F (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers from Alzheimer's. The staff at Balhousie are very kind to her even though she does not always cooperate. They are patient and work hard to keep her looking and feeling as good as possible. It is a hard job and I am grateful for all that they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I T (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for nearly two years and at all times, I have been highly satisfied with the standard of care. It is so good to know she is being very well looked after in her old age.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are delighted with the care, support and attention given to our parents at Balhousie. The staff are very kind and caring.
It is well run, clean and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K G (Son of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased that my father has been lucky enough to be placed there.
Staff are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek T (Husband of Resident) published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent the last three weeks of her life in Balhousie Care Home at Pitlochry. Her kidneys has gone completely, and we knew should couldn't survive. However the staff treated her with great care and kindness, nothing being too much trouble. We couldn't have asked for better care anywhere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Douglas T (Resident) published on 2 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Balhousie Care Home is excellent. I am in my own room and get looked after by all the staff and are well organised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.1 (9.100)

Overview of Review Score

The Review Score of 9.1 (9.100) out of 10 for Pitlochry Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Pitlochry Care Home is calculated as follows: ( (67 Excellents x 5) + (22 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 104 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Pitlochry Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Andrew

Andrew Jackson

Job Title: Home Manager

Joined: 2024

Andrew has taken the reins of our Pitlochry care home as Home Manager.