The Birches Care Home

Comrie Road, Crieff PH7 4BJ
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10 81 Reviews
  • The Birches Care Home, Crieff
At the heart of the attractive market town of Crieff in Perthshire, The Birches Care Home offers personalised residential and residential dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family. With many fantastic amenities, which include a lovely garden which is tended by residents, an on-site hair salon and spacious patio area, there is always something to look forward to, and the range of lovely dining areas offer residents a space to relax and enjoy dining with family and friends.

By getting to know each individual resident at The Birches, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at The Birches, so the team is dedicated to supporting residents in building strong relationships in the Crieff neighbourhood, by organising events with local schools, charities and businesses in the area.

The whole team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at The Birches to provide the kindest care possible to all residents.

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Care Provided by The Birches Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Theresa Vasquez (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Birches Care Home Reviews (81)

Total of 81, showing 1-20
10

The Birches Care Home has a Review Score of 10 (9.958) out of 10, based on 22 reviews in the last 2 years. Over all time The Birches Care Home has 81 reviews.

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Review from Fiona M (Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like all things they do for me. I like the activities and the food. I have been here for seven years and I get on with some of the residents. I love going for day trips.

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Review from Eleana C (Granddaughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful residency, great facilities, great food and menu plans, wonderful friendly and caring staff. My gran's mental health and wellbeing has increased dramatically since moving, she is really well cared for.

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Review from R W (Son of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been very assiduous in caring for my mother, spending a lot of time trying, (and succeeding), to get her to eat properly communication & feedback to the family from staff has been excellent.

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Review from Robina M (Wife of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very time we first approached The Birches we were met with warm welcome and kindness. This attitude has continued during the last 9 months.

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Review from G B (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at The Birches, Mum has been exceptionally well cared for. The staff are always warm and welcoming, keeping us well-informed about her well-being. The atmosphere is consistently positive and inviting. There are plenty of engaging activities that keep Mum active and happy. Also the food
and cakes on offer always look amazing!

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Review from J B (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been exceptionally well cared for here since she moved in August 2024. Every member of staff is caring and compassionate and Mum has been made to feel dignity and warmth by all. Nothing is too much trouble for the staff. The staff have also looked after me when I have visited. Mum has enjoyed
the activities as well.

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Review from J B (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care review was helpful and informative. The senior member of staff who held the review was able to fully and satisfactorily respond to any questions raised and topics of discussion. It's clear that all staff understand Mum's needs and are managing her care very well.

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Review from D Y (Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know there will be many homes in Scotland. They all have to meet a certain standard. However, none will be better than The Birches.

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Review from H S (Guardian of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care the resident receives. All the staff are so friendly and give genuine heartfelt care in every way.

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Review from H C (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy and content at The Birches. I am very impressed at the high standard of care she received, nothing is too much trouble for the staff and they all strive to support my Mum.
The food is lovely, everything is super clean, and the portion sizes are just right. There are activities
and outings which are thoroughly enjoyed. The Birches staff have again gone above and beyond and we are extremely happy and would highly recommend if asked, 5 stars!

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Review from Isobel B (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all staff at The Birches for their support in organising the areas for the residents to attend and enjoy the Christmas activities provided by the well-being coordinator.
We visited our mum on Christmas morning where we spent time with her opening family presents in the welcoming relaxed
atmosphere. Our mum especially enjoyed the Pantomime and her several trips out before Christmas within the local area. As always we thank all staff for supporting our mum with with outstanding care.

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Review from Jovelyn S (Wife of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Based on my experience, The Birches Care Home is one of the highly commendable homes for sick and needy patients. The staff, carers, nurses and everyone who works in this home are excellent, polite, accommodating, selfless and very friendly. They show so much dedication to their jobs and most of all
very compassionate. The empathy they shared with the residents is magnificently incomparable. This is what I call 'home sweet home'.

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Review from Lynne W (Daughter of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has received the most amazing care. The facilities are immaculate and similar to a five-star hotel experience. The staff are very friendly and attentive and have responded to all our needs above and beyond. The meals have been beautifully prepared and the cleanliness is above reproach.

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Review from J H (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived here for 2 years in November and is doing well. We are pleased with her care and happy she is settled. She enjoys the varied activities and the staff keep her in good spirits.

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Review from S F (Niece of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy living at The Birches. Staff are helpful and caring. I always get a very warm welcome. My aunt is kept busy and there is always plenty of activities for her to be involved in.

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Review from S C (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very lucky to get my mum a place in this lovely home. She is very well cared for in her daily needs. The quality of the food is excellent for her health. Her daily needs are met with care and attention. The staff and carers are all very kind and treat her with respect. Her well-being, physical
and mental needs are well catered for with activities and music to keep her stimulated. Her bedroom has a few of her personal items which is more than adequate for her needs. The afternoon tea trolley is always lovely and better than you would get in some restaurants. This is a five-star home and I feel blessed every day that my mum is so well cared for.

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Review from S P (Friend of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my friend moved into The Birches I have been so impressed by everything! The staff are amazing - all of them are incredibly kind, caring and attentive all the time, even when my friend gets difficult. The atmosphere is welcoming. The food is always freshly made and tasty. I keep taking photos
of the afternoon tea tray - so much love and thought goes into it. The manager is a hands-on manager who is liked and respected by all. I would have to name every single individual member of staff as they are all wonderful. This is the kind of place I would like to move into because I know I would be happy, safe and secure. My only gripe is that The Birches does not have its own social media page.

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Review from Shona M (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Birches provide a friendly, welcoming homely environment, which was one of the main reasons I chose the care home for my mum. They have an excellent activity organiser and I particularly enjoy looking through the folder in mum’s room containing photographs of activities she has enjoyed. The staff
are always friendly and welcoming and I can not thank them enough for the loving care they provided to my mum.

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Review from G S (Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here at The Birches Care Home. The staff and service are very good I have no complaints. I enjoy the activities. The staff are very good I have no problem with them. The staff assists me well and provides me with support when I need it.

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Review from John N (Respite Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been first-class. The attention to detail (the small things that are much appreciated) is excellent. The environment is both comfortable and efficient. The meals are of high quality, and the chefs are very good regards to the flavours and varieties provided. An atmosphere
of stimulating entertainment is evident to prevent boredom - much appreciated. The support of all branches of the staff has gratefully aided me during my stay. Thank you all.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for The Birches Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for The Birches Care Home is calculated as follows: ( (255 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 264 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Birches Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Apr 2022

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (11)

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Frequently Asked Questions about The Birches Care Home

What types of Care is The Birches Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Birches Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Birches Care Home have?

There are 31 Single Rooms.

What are the Facilities & Services at The Birches Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Birches Care Home to the centre of Crieff?

0.2 mile(s) as the crow flies, distance by road may be significantly further.